Hillside Terrace Senior Living

    1939 Jackson Ave, Ann Arbor, MI 48103
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate responsive dementia care recommended

    I moved my mom into Hillside Terrace on short notice and was grateful for the rapid, compassionate care we received. The family-owned staff treated her like family - patient, professional, and attentive to her dementia needs; the building is spotless, meals are excellent, activities keep residents engaged, and leadership is hands-on and responsive. I have real peace of mind and would recommend Hillside Terrace to families seeking warm, high-quality senior care.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.27·(64)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.3
    • Meals

      4.4
    • Amenities

      3.9
    • Value

      3.0

    Pros

    • Compassionate, family-oriented caregiving
    • Experienced dementia and memory-care expertise
    • Attentive and engaged direct-care staff
    • On-site ownership with long-standing management
    • Warm social atmosphere and resident relationships
    • Wide range of activities and outings
    • Regular music and therapy programming
    • Quality dining with varied menus and on-site chef
    • Comfortable communal spaces and attractive grounds
    • Rapid move-in and responsive admissions
    • 24-hour on-site staff and security presence
    • Generally clean interior and housekeeping
    • Pet-friendly areas and community garden
    • Multiple floor-plan options

    Cons

    • Aging infrastructure with recurring plumbing and heating failures
    • Inadequate emergency power and outage contingency
    • Poor temperature regulation and drafty public spaces
    • Sanitation and restroom maintenance gaps
    • Inconsistent staffing levels and resident supervision
    • Variable staff training and conduct
    • Inconsistent clinical responsiveness and alarm follow-through
    • Inconsistent meal-service continuity during staffing shortages
    • Inconsistent programming and engagement in memory-care
    • Opaque billing and communication practices
    • Accessibility and exterior-maintenance deficiencies
    • Allegations of theft and dishonest conduct

    Summary of reviews

    Reviews present a polarized but informative picture of Hillside Terrace Senior Living. Strengths repeatedly cited include a family-oriented culture, long-tenured ownership, and many direct-care staff who are described as compassionate and attentive. Several accounts emphasize quality dementia care, thoughtful end-of-life attention, and a community feel in which residents form friendships and participate in shared activities. The facility offers a wide range of social and therapeutic programming—music, piano, singing, an on-site therapy group, outings, a community garden and pet-friendly areas—that many families find meaningful. Dining is a frequently noted positive: an on-site chef, varied menus and multiple dining options are highlighted by many reviewers.

    At the same time, reviews raise consistent operational and facility-level concerns. The physical plant appears to be aging, with plumbing and heating reliability issues, drafty common areas, and difficulty maintaining consistent interior temperatures. The absence or insufficiency of backup power is a recurrent concern because outages have been associated with loss of elevators and resident call systems. Several reviewers flagged sanitation and restroom maintenance gaps and odor concerns in some areas. Accessibility issues and uneven exterior/grounds maintenance (including infrequent window cleaning) were also mentioned.

    Care delivery receives mixed feedback: while many families praise individual aides, nurses and directors for compassionate, resident-centered care, other accounts describe staffing shortfalls, inconsistent training, and lapses in supervision or responsiveness to alarms and call buttons. These operational gaps have translated in a subset of reports to delays in basic assistance, inconsistent meal service during staffing shortages, and uneven life-enrichment engagement—notably in the memory-care unit for some residents. There are also concerns about staff conduct and communication tone, occasional favoritism, and billing or administrative opacity. A small number of reviews raise serious allegations related to missing belongings and dishonest conduct; prospective families should inquire directly about policies and recent incidents.

    For a prospective resident or family, the most salient takeaway is that Hillside Terrace appears to provide strong, person-focused caregiving and a warm social environment in many cases, but it also exhibits clear facility and operational weaknesses that can affect safety and day-to-day comfort. Recommended steps before a placement include an in-person tour focused on heating/air conditions and noise/acoustics in dining areas, questions about emergency power and outage procedures, review of staffing ratios and training for the specific unit (especially memory care), inspection of sanitation and restroom upkeep, clarification of billing and belongings policies, and requests for recent inspection or corrective-action records. These steps will help families weigh the evident strengths in culture and programming against the facility-level infrastructure and staffing concerns noted in reviews.

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    Location

    Map showing location of Hillside Terrace Senior Living

    Hillside Terrace Senior Living is located at 1939 Jackson Ave, Ann Arbor, MI, 48103.

    About Hillside Terrace Senior Living

    Hillside Terrace Senior Living sits on 10 acres of old orchards and gardens with easy walking paths, an enclosed courtyard, and lots of green space, so the place feels peaceful and open, and it gives residents the chance to enjoy the outdoors or sit with company on a nice day. The location is 1939 Jackson Ave in Ann Arbor, Michigan, right next to Hillside Terrace Memory Care, LLC, and the Litz family runs the place, with COO Nanya Litz and Chief Nursing Officer Amanda Harvey, BSN, RN, helping lead a longtime staff that people describe as kind, energetic, and always ready to help. Since the community started in 1968, the family's stayed involved, even including the family dogs, and that kind of involvement means residents often say the staff treat them with respect, warmth, and patience, especially those that need memory care or more help with daily routines.

    Hillside Terrace Senior Living offers several types of care, like independent living, assisted living, specialized care, memory care, respite care for short stays, and even skilled nursing for folks who need that level of help, and you'll find a mix of living spaces, from studio and single apartments to two-bedroom units, each with private bathrooms and kitchenettes or even fully furnished homes meant for comfort and privacy, and in the memory care section, there's both private and semi-private rooms on a special floor with its own dining and activity areas for safety and socializing.

    The building's set up with lots of safety in mind, including features for people who use wheelchairs or have physical challenges, emergency alert call systems, sprinkler systems, and washers and dryers on site, and each apartment, even in the nursing home, includes basic cable TV, telephone hookup, and climate control. The entire community is set up to help people age in place, so residents can move between care levels as their needs change, whether that means more help with daily activities like bathing, dressing, meals, and medication, or personal care support like toileting, grooming, and walking assistance from trained staff.

    Meal services include three daily chef-prepared meals, snacks, and special diet options for things like diabetes, and the dining rooms stay busy with people eating together or talking. In addition to the meals, residents get housekeeping, linen services, all utilities except telephone, cable with 30 channels, Wi-Fi for those who want internet, and private transportation for medical appointments or errands, plus regular wellness assessments from 24/7 nurses. Medical support includes help from on-site nurses, medication support, podiatry care, wound care, home health agency services for occupational and physical therapy, and even visits from internal medicine practitioners.

    Hillside Terrace Memory Care, right next door, serves people with Alzheimer's and dementia specifically, and includes its own structured floor, private and semi-private rooms, special programming, enclosed outdoor space, and personalized care plans. The memory care team encourages as much independence as possible, still allowing people to join group activities, wellness programs, and daily social events in a secure and calm setting. The community puts a big focus on privacy and tailored care plans for every resident, meeting with families and nurses to figure out the best way to meet each person's needs, and helping folks move in smoothly using clear waiting list and move-in policies.

    Throughout the year, there are lifelong learning programs, arts and crafts, games, group classes, community events, educational talks, and day trips for people who want to keep busy. Common areas include a beauty salon, fitness center, computer center, small library, game room, and several lounge spaces, plus guest parking and pet-friendly policies. Staff offer personal assistance whenever needed, with detailed plans made by registered nurses according to each person's needs, and families are encouraged to visit, ask questions, and even tour the facility in person or online.

    Prices for living at Hillside Terrace depend on the level of care, starting at $2,100 a month for independent living, $4,600 for assisted living, $7,200 for specialized care, and $10,550 for memory care, with 82 newly updated apartments and 49 specifically for assisted living. Awards the community's received include Best Meals and Dining, Best Activities, and Best of Senior Living in recent years, due in part to attention to resident independence, social programs, and high staff kindness. The continuing care setup makes it possible for residents to stay in the same trusted setting even if their medical needs grow, and the family-led management keeps the atmosphere neighborly, laid-back, and focused on real-life care, so in the end, Hillside Terrace Senior Living is one of those places where people can feel both secure and involved, with flexible options for changing needs, and a strong sense of community that's stuck around for decades.

    People often ask...

    Hillside Terrace Senior Living offers independent living, assisted living, memory care, and skilled nursing.

    There are 7 photos of Hillside Terrace Senior Living on Mirador.

    Yes, Hillside Terrace Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1939 Jackson Ave, Ann Arbor, MI 48103.

    No, Hillside Terrace Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Michigan, the Department of Licensing & Regulatory Affairs (LARA) licenses adult foster care homes and homes for the aged, conducting renewal inspections and complaint investigations and publishing the resulting reports.

    License numberAH810262237
    StatusActive
    Facility typeHomes for the Aged
    License classRegular
    Capacity88 residents
    LicenseeGSB Holdings, LLC
    Care servedAged
    EffectiveAugust 1st, 2026
    ExpiresJuly 31st, 2027
    View the official license record

    Inspection Reports

    5

    Reports

    12

    Citations

    0

    Complaints

    21

    Years

    28 Mar 2025Renewal
    Identified two rule violations: one related to employee TB screening not performed within the required timeframe, and one related to resident medications with unclear PRN instructions and inconsistent insulin administration records.
    • R 325.1923Employee's health
    • R 325.1932Resident medications
    23 Dec 2024Renewal
    Identified two violations: incomplete tuberculosis screening for a new employee and insufficient ventilation in a housekeeping closet.
    • R 325.1923Employee's health
    • R 325.1964 Interiors. (9)Interiors
    13 Apr 2024Renewal
    Renewed the license after finding substantial compliance with applicable requirements.
    23 Aug 2007Addendum
    Approved to increase bed capacity from 75 to 88 beds based on prior approvals and a corrective action plan, effective September 20, 2005.
    07 Jan 2005Initial
    Identified multiple regulatory violations related to criminal history checks, residents' rights policies, and admission/testing requirements.
    • MCL 333.20173Nursing home, county medical care facility, or home for the aged; criminal history check of employment applicants; definitions.
    • MCL 333.20201Policy describing rights and responsibilities of patients or residents; adoption; posting and distribution; contents; additional requirements; discharging, harassing, retaliating, or discriminating against patient exercising protected right; exercise of rights by patient's representative; informing patient or resident of policy; designation of person to exercise rights and responsibilities; additional patients' rights.
    • MCL 333.20202Responsibilities of patient or resident.
    • MCL 333.21321Bond required.
    • MCL 333.21332Home for the aged; influenza vaccination
    • R 325.1833Admission and retention of residents.
    • R 325.1833Admission and retention of residents.
    • R 325.1833Admission and retention of residents.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hillside Terrace Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hillside Terrace Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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