Boardman Lake Glens - Highlander

    800 Centre Pl, Traverse City, MI 49686
    • Assisted Living

    Happy staff, peaceful lakefront living

    I live here and feel well cared for - the staff are happy, polite, patient and experienced, with excellent communication and true around-the-clock care. The lakefront views and quiet, beautiful scenery give me peace of mind; it's great to work here and to live here.

    Current/former resident
    Jul 2026

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    Reviews

    4.43·(7)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.4
    • Amenities

      4.4
    • Value

      4.4

    Pros

    • happy staff
    • polite staff
    • patient staff
    • experienced staff
    • good communication
    • around-the-clock care
    • lakefront view
    • beautiful scenery
    • peace and quiet
    • peace of mind
    • great to work
    • great to live
    • best

    Summary of reviews

    Overall sentiment: Reviews for Boardman Lake Glens - Highlander are uniformly positive and emphasize both the human and environmental strengths of the community. Multiple entries highlight the staff as a core asset, and reviewers repeatedly call out the facility's setting and the reassurance families feel from the level of care. There are no negative comments or explicit concerns in the provided summaries.

    Care quality and clinical coverage: The presence of "around-the-clock care" and repeated mentions of experienced, patient staff indicate that reviewers perceive a high level of clinical and personal-care coverage. The phrase "peace of mind" suggests families and residents feel secure about medical oversight and daily assistance. While the reviews are brief, the combination of 24/7 care and staff described as experienced and patient supports a conclusion that basic nursing and caregiving needs are being met reliably.

    Staff, communication and culture: Staff characteristics are the most frequently mentioned theme. Reviewers describe staff as happy, polite, patient and experienced, and they also call out "good communication." Those points together portray a professional, respectful frontline team that keeps residents and families informed. Phrases like "great to work" and "great to live" imply a positive culture that benefits both employees and residents — an indicator that employee morale may translate into better day-to-day resident experiences.

    Facilities and environment: The property’s setting is a clear advantage. Multiple reviewers mention a "lakefront view," "beautiful scenery," and "peace and quiet." These comments highlight a tranquil, attractive physical environment that likely contributes to residents' quality of life and to the "peace of mind" families express. The environment appears to be a distinctive selling point for the community.

    Gaps and limitations in the review set: The summaries are overwhelmingly positive but limited in scope. Important operational areas such as dining quality, activity programming, facility cleanliness, administrative responsiveness beyond general "good communication," pricing/financial transparency, accommodation options, and specific clinical outcomes are not addressed in the provided text. Because those topics are absent, it is not possible from these summaries alone to evaluate the community comprehensively across all typical decision-making criteria.

    Notable patterns and overall impression: The dominant themes are strong, empathetic staffing and an appealing, peaceful location. The repetition of positive staff descriptors plus 24/7 care and good communication forms a consistent pattern of confidence in daily care and interpersonal interactions. No negative patterns appear in the supplied summaries. For prospective residents or families, these reviews suggest Boardman Lake Glens - Highlander excels in caregiving culture and setting, but an in-person visit and targeted questions about dining, activities, staffing ratios, costs, and clinical services are still recommended to fill in areas not covered by the summaries.

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    Location

    Map showing location of Boardman Lake Glens - Highlander

    Boardman Lake Glens - Highlander is located at 800 Centre Pl, Traverse City, MI, 49686.

    About Boardman Lake Glens - Highlander

    Boardman Lake Glens - Highlander sits on the edge of Boardman Lake in Traverse City, MI, where the views let folks enjoy the look of water, green woods, and sunsets right from their window, so they can feel close to nature without leaving home, and it's an adult large group home licensed for up to 20 residents, run by CP Traverse Bay Leaseco LLC, with services for aged adults who need different levels of support. The community offers many options for living, like independent apartments with one or two bedrooms, assisted living where staff help with things like bathing, dressing, and medications, and memory care for people with Alzheimer's or dementia in a secure space with 24-hour support, special programs, and memory activities meant to help residents feel comfortable and safe. Highlander also provides skilled nursing, respite short stays, hospice services, and small board and care homes in neighborhood settings, so people can get the help they need whether they want privacy, shared living spaces with live-in caregivers, or round-the-clock nursing care for medical or mental health needs. The apartments come with full baths and kitchens, and there's room for personal furniture, which lets folks make it feel like home, plus common areas for meals, games, reading, or catching up with neighbors, including cozy living rooms, libraries, sunrooms, and patios that overlook the lake. Dining rooms look out over the water, and nutritious meals are served daily, while trained aides and nurses help with daily activities, medication reminders, and personal care all day and night, and doctors, a dentist, a podiatrist, and onsite homecare are available when needed. Residents can stay busy with onsite and offsite activities, use beauty or barber services, or spend quiet time in outdoor or indoor common areas; pets are allowed, which is nice for people who don't want to leave their companions behind. The community supports social life and independence by encouraging involvement in group events, spiritual services, and outings to nearby places like restaurants, cafes, parks, and shops, while having hospitals, pharmacies, and physicians close by for any emergencies. Wheelchair accessible showers, private bedrooms, and open living spaces make it safe and comfortable for anyone who needs support getting around, and families can take comfort from knowing Highlander is surveyed by local oversight agencies like Veteran's Services and the Department of Aging, with staff working to bring peace of mind to all involved. Boardman Lake Glens - Highlander doesn't accept Medicare for payments, but serves older adults who benefit from various housing and care options, offers a welcoming and vibrant lakeside setting, and includes practical, honest care that fits the unique needs of each resident.

    People often ask...

    Boardman Lake Glens - Highlander offers assisted living and board and care.

    The full address for this community is 800 Centre Pl, Traverse City, MI 49686.

    No, Boardman Lake Glens - Highlander does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Michigan, the Department of Licensing & Regulatory Affairs (LARA) licenses adult foster care homes and homes for the aged, conducting renewal inspections and complaint investigations and publishing the resulting reports.

    License numberAL280335945
    StatusActive
    Facility typeAdult Large Group Home (capacity 13-20)
    License classRegular
    Capacity20 residents
    LicenseeCP Traverse Bay Leaseco LLC
    Care servedAged
    EffectiveFebruary 10th, 2026
    ExpiresFebruary 9th, 2028
    View the official license record

    Inspection Reports

    3

    Reports

    2

    Citations

    0

    Complaints

    5

    Years

    13 Mar 2026Renewal
    Identified hot water temperatures above the allowed range in two resident rooms and rear emergency exits not cleared of snow.
    • R 400.645Environmental health
    • R 400.647Safety and maintenance of premises
    29 Jan 2024Renewal
    Concluded substantial compliance with applicable licensing statutes and rules, and renewed the license.
    06 Sept 2021Initial
    Identified substantial compliance with licensing rules and issued a temporary license with a maximum capacity of 20.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Boardman Lake Glens - Highlander. The information above has not been verified or approved by the owner or operator. For exact information, please contact Boardman Lake Glens - Highlander directly. There is no cost for this service. We are compensated by the community you select.

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