Overall, reviews describe St. Andrew’s Village as a welcoming community with generally positive experiences of care. Residents and family members praised staff as kind, competent, and helpful, with one resident also noting that call lights were answered promptly. Positive comments span assisted living and memory care, though one family’s experience in memory care was still very new at the time of review. One visitor believed nursing support was available on site and that a doctor might visit, but was not certain about those arrangements.
Dining is a consistent strength in the feedback. Residents and visitors described the food as tasty, healthy, and better than at a previous residence; one visitor also enjoyed an Easter meal. The dining room was described as comfortable and restaurant-like. Activities include daily programming and a broad range of options, such as line dancing, faith-based gatherings, and outdoor games, with residents noting both enjoyment and mental engagement.
The community is described as clean, updated, and attractive, with studios and apartments, gathering rooms, a television area, hairdressing, and a refrigerated snack area. Reviewers also valued the landscaped grounds, walking opportunities, outdoor seating, and pond. The presence of assisted living, memory care, and regular apartments offers multiple residential settings in one location. During the COVID period described by one family, movement between those areas was restricted to limit contact among residents; this was presented as a time-specific measure. Some prospective residents found the community’s size and formal feel more extensive than they wanted, while others appreciated its setting and amenities. One applicant also said a subsidized apartment was not available at the time.
Management feedback is mostly favorable, including praise for an organized move-in experience and a helpful tour. However, one family disputed substantial cleaning and damage charges after a resident moved out, stating that the charges were not sufficiently specified. This is an individual account, but it raises a question about the clarity of move-out billing and charge documentation. Taken together, the reviews are predominantly positive about care, staff, food, activities, and the physical environment, with fit, subsidized-unit availability, and one billing dispute as considerations for families to clarify directly.
