Retreat Gardens

    4100 Jackie Rd SE, Rio Rancho, NM 87124
    • Assisted Living

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    Tour Type

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    Reviews

    4.67·(12)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      4.7
    • Amenities

      4.7
    • Value

      4.7

    Pros

    • Compassionate, attentive staff
    • Specialized dementia-care expertise
    • Clean, well-maintained facility
    • Comfortable residential environment
    • High family and resident satisfaction
    • Competent, well-managed administration
    • Consistently strong overall care quality

    Cons

    • Limited published information on dining quality
    • Sparse detail about activity and engagement programming
    • Limited visibility into staffing-continuity and clinical protocols

    Summary of reviews

    Overall impression Review summaries for Retreat Gardens present a consistently positive picture: families emphasize caring staff, a clean and comfortable environment, and a high degree of satisfaction with the facility’s dementia care. Descriptors such as "best dementia care in ABQ," "excellent staff," and "well managed" recur, indicating that the facility is perceived as delivering reliable day-to-day support and the kind of environment families find reassuring.

    Care quality and staff The dominant theme is staff competence and compassion. Reviewers highlight attentive, engaged caregivers and management that appears organized and responsive. Dementia care is a particular strength in these summaries: comments point to staff familiarity with dementia-specific needs and practices that keep residents comfortable and content. The emphasis on a parent or family member being "happy" suggests that staff–family communication and individualized care planning are functioning well in the hands-on experience of those who wrote these summaries.

    Dining and activities There is little commentary in the available summaries about meals, dining quality, or the specifics of the activities program. That absence creates a data gap: while overall care is praised, prospective families will want to confirm menu variety, meal-service routines, dietary accommodations, and the scope of social and therapeutic programming during an in-person visit or by direct inquiry.

    Facilities and management Physical environment comments are positive: the facility is described as clean and comfortable, which suggests effective housekeeping and maintenance processes. Management receives direct praise for competence, which aligns with the consistent overall satisfaction conveyed in the summaries. That said, the summaries provide limited operational detail on topics such as staffing ratios, shift continuity, medication-management processes, and clinical protocols that families often consider important.

    Notable patterns and recommendations The clear pattern is strong dementia-focused care delivered by caring, well-managed teams. The principal limitation in this dataset is the lack of commentary on several operational domains (dining, activity breadth, and detailed clinical processes). Prospective residents and families should plan targeted questions or observations about dining services, daily programming, and staffing continuity during tours or intake conversations to fill those gaps and corroborate the positive patterns reflected here.

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    Location

    Retreat Gardens is located at 4100 Jackie Rd SE, Rio Rancho, NM, 87124.

    People often ask...

    Retreat Gardens offers assisted living.

    There are 10 photos of Retreat Gardens on Mirador.

    The full address for this community is 4100 Jackie Rd SE, Rio Rancho, NM 87124.

    No, Retreat Gardens does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In New Mexico, the Department of Health's Division of Health Improvement licenses care facilities, conducting health and life-safety surveys and complaint investigations.

    License numberNM2256
    Facility typeAssisted Living Facility
    Capacity45 residents
    LicenseeTHE RETREAT HEALTHCARE, LLC
    ExpiresMay 31st, 2027

    Inspection Reports

    10

    Reports

    1

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    12

    Years

    22 Oct 2020Inspection
    Identified no deficiencies related to infection prevention and control during an offsite surveillance.
    07 Aug 2020Inspection
    Found no deficiencies. An offsite surveillance related to Covid-19 infection prevention and control was conducted on 08/07/2020.
    20 Jul 2020Inspection
    Found no deficiencies. An offsite surveillance examined Covid-19 infection prevention and control.
    24 Apr 2020Inspection
    Observed no deficiencies related to COVID-19 infection prevention and control during an offsite surveillance.
    30 Mar 2020Inspection
    Found no deficiencies after an offsite surveillance related to COVID-19 infection prevention and control.
    16 Mar 2020Inspection
    Found no deficiencies. An onsite surveillance assessed Covid-19 infection prevention and control.
    25 Feb 2020Inspection
    Found no deficiencies cited following a revisit/follow-up survey for state requirements.
    08 Oct 2019Inspection
    Identified deficiencies in admission refunds, service planning, medication management, nutrition, and fire safety.
    • 7.8.2.20 NMAC; SB 0335-2013Admissions and Discharge - Refund Policy
    • 7.8.2.26 NMACIndividual Service Plan (ISP)
    • 7.8.2.34 NMACCustodial Drug Permits
    • 7.8.2.35 NMACMedications - MAR Content
    • 7.8.2.36 NMACNutrition
    • 7.8.2.65 NMACFire Drills
    17 Nov 2014Inspection
    Identified deficiencies in staff training with no record of first aid training for direct care staff.
    • Type A7 NMAC 8.2.17First aid training for direct care staff
    26 Jun 2014Life Safety
    Found substantial compliance with the Life Safety Code requirements. Occupancy recommended.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Retreat Gardens. The information above has not been verified or approved by the owner or operator. For exact information, please contact Retreat Gardens directly. There is no cost for this service. We are compensated by the community you select.

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