GreenField Terrace

    5979 Broadway, Lancaster, NY 14086
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Caring staff and enjoyable activities

    I felt well cared for by professional, responsive nursing staff and an available social worker; meals were enjoyable with friendly servers and lots of smiles. The helpful Creative Arts Director and many activities in a pleasant, homey environment gave me a wonderful overall experience - I'd definitely recommend this community.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.20·(5)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      3.3
    • Meals

      5.0
    • Amenities

      2.0
    • Value

      3.2

    Pros

    • Professional nursing care
    • Responsive caregiving and prompt attention
    • Available social-work support
    • Caring and compassionate staff
    • Pleasant, home-like environment
    • Enjoyable meals
    • Friendly food-service staff
    • Engaging activities program
    • Active Creative Arts Director involvement

    Cons

    • Inconsistent staffing and frequent absenteeism
    • Weak staff accountability and discipline
    • Workplace culture discouraging staff candor
    • Honesty and transparency
    • Care continuity affected by staffing variability
    • Worn, dim, or dated facility interiors
    • Impersonal front-desk/customer-service interactions
    • High-stress workplace conditions

    Summary of reviews

    GreenField Terrace elicits a mixed but clear pattern: clinical care components and resident-facing programs receive consistent praise, while staffing consistency and workplace culture raise operational concerns. On the positive side, reviewers describe professional nursing care and responsive caregiving, with prompt attention to needs and a social worker available to support residents and families. Multiple accounts emphasize a caring, home-like atmosphere that some find pleasant and comfortable.

    Dining and programming are strengths cited by reviews. Meals are described as enjoyable and delivered by friendly, attentive food-service staff; mealtimes are noted as pleasant social occasions. The activities program appears robust and well-supported, with an engaged Creative Arts Director and a variety of options that contribute to resident well-being and social engagement.

    However, reviewers also identified facility-level weaknesses that could affect consistency of care. Staffing appears inconsistent, with absenteeism and no-shows noted; this variability is linked to interruptions in care continuity and may contribute to delays in attending to resident needs. Several comments point to weak staff accountability and discipline and to a workplace culture that discourages candid reporting, which together can undermine transparency and staff morale. Reviewers additionally expressed concerns about honesty and management transparency.

    The physical environment draws mixed reactions. While some describe a pleasant, homey setting, others characterize parts of the facility as worn, dim, or dated and note impersonal interactions at the front desk. These observations suggest maintenance and customer-service areas where aesthetic and reception improvements could alter first impressions.

    Taken together, the pattern is one of solid direct-care strengths and engaging resident services offset by operational and managerial issues that affect consistency. Prospective residents and families may want to ask management about current staffing levels, staff turnover and absenteeism mitigation, accountability and incident-reporting practices, and planned facility maintenance to evaluate whether the operational concerns have been addressed alongside the facility's clinical and programmatic strengths.

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    Location

    Map showing location of GreenField Terrace

    GreenField Terrace is located at 5979 Broadway, Lancaster, NY, 14086.

    About GreenField Terrace

    GreenField Terrace sits within the Niagara Lutheran Health System and offers several living options for seniors, so you'll find assisted living, enhanced/special needs assisted living, memory care, skilled nursing, and even independent apartments here, and while the place is pretty large, some areas, like the enhanced assisted living, only have twelve rooms to make sure people get more attention. Memory care residents live in three small houses with twelve rooms each, and these houses have a secure outdoor courtyard where folks can go outside safely; the area's enclosed to prevent wandering but still lets people get fresh air during warm months, and Care Partners and nurses work around the clock for support, with their memory care training helping people with Alzheimer's and dementia feel safer and more comfortable. Assisted living apartments have private bedrooms or living spaces, and many include kitchenettes with basics like refrigerators, microwaves, sinks, and cupboards, while the enhanced assisted living sets up the rooms around a central courtyard, making things more homey, and in both areas, residents can use their own furniture to help the apartment feel familiar. The staff handles things like bathing, dressing, transfers, medication management, non-ambulatory care, and is on hand 24 hours, and seniors get help with daily living but can still set their own schedules, which is something that matters to a lot of folks who want to keep a bit of independence. There's skilled nursing care, too, including subacute and respite care if you need it for a short or longer stay, and there's also rehabilitation on site, with physical therapy, occupational therapy, and speech therapy plus aquatic therapy and a wellness center if you're working on gaining strength back or just staying as healthy as you can. The facility has restaurant-style dining with three home-style meals a day, and they work with special diets-like if you have diabetes or allergies, they'll try to accommodate that-plus there's a choice of recreational and social activities, so there's movie nights, music, organized fitness and wellness programs, and outdoor activities, and places to gather like a library, arts room, game room, movie theater, spa/wellness room, and walking paths, just depending on what you feel up to. Community services like scheduled transportation to medical appointments in Buffalo, housekeeping, laundry, move-in help, and parking options are available, so you don't have to worry about a lot of the usual chores and errands, and the apartments come with private bathrooms, walk-in showers, air conditioning, cable TV, Wi-Fi, and utilities except for the phone. GreenField Terrace gives seniors a range of choices from independent apartments to more supportive care in a safe and home-like setting, and the staff tries to offer care that matches each person's needs with dignity.

    People often ask...

    GreenField Terrace offers independent living, assisted living, memory care, and skilled nursing.

    There are 10 photos of GreenField Terrace on Mirador.

    Yes, GreenField Terrace allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 5979 Broadway, Lancaster, NY 14086.

    No, GreenField Terrace does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In New York, the State Department of Health licenses adult care facilities and assisted living programs, posting relicensure surveys, complaint investigations, and inspections.

    License number14681
    Facility typeAdult Home
    Capacity56 residents
    LicenseeLutheran Church Home Of Buffalo, Inc.
    EffectiveJanuary 8th, 1990
    Special certificationALR 56, EALR 23, SNALR 42
    View the official license record

    Inspection Reports

    11

    Reports

    10

    Citations

    10

    Complaints

    2

    Years

    04 Nov 2025Complaint
    Investigated a complaint and documented one violation related to food service.
    • 487.8 (e) (1)Food service
    28 Oct 2025Complaint
    Found no deficiencies. Complaint survey found no violations.
    29 Sept 2025Complaint
    Found 1 violation related to resident services.
    • 1001.10 (i) (5-8)Resident services.
    29 Aug 2025Inspection
    Found no deficiencies.
    28 May 2025Complaint
    Found no deficiencies.
    02 May 2025Complaint
    Found no deficiencies. No violations were cited.
    06 Mar 2025Complaint
    Found no deficiencies; no violations were cited.
    23 Jan 2025Complaint
    Found no deficiencies.
    03 Oct 2024Complaint
    Investigated a complaint and identified a deficiency related to resident services; a plan of correction was approved.
    • 1001.10 (i) (5-8)Resident services.
    07 Jun 2024Complaint
    Investigated a complaint and identified one deficiency related to consumer and resident protections.
    • 1001.8 (a)Consumer and resident protections.
    12 Mar 2024Complaint
    Cited six deficiencies and approved a plan of correction.
    • 485.5 (f)Operating certificates
    • 487.4 (a)Admission standards
    • 487.4 (c) (5)Admission standards
    • 1001.7 (e) (1)Admission and retention standards.
    • 1001.10 (l)(1)Medication management.
    • 1001.10 (l) (4-7)Medication management

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of GreenField Terrace. The information above has not been verified or approved by the owner or operator. For exact information, please contact GreenField Terrace directly. There is no cost for this service. We are compensated by the community you select.

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