Pricing ranges from
    $4,590 – 5,508/month

    The Willows - Compassionate Care for Aging Adults

    459 E Oak Orchard St, Medina, NY 14103
    • Assisted Living

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.73·(15)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      4.7
    • Value

      4.5

    Pros

    • Compassionate, friendly, and helpful staff
    • Personalized support with daily routines and medication reminders
    • Responsive family communication and approachable, hands-on leadership
    • Home-cooked meals and thoughtful birthday cakes
    • Housekeeping, laundry, and bathing assistance included
    • Holiday activities, games, church services, and therapy-dog visits
    • On-site weekly hairstyling
    • Clean, well-maintained, home-like setting
    • Comfortable shared spaces, including a library, great room, and screened patio
    • Reasonable pricing noted by families
    • Support for residents’ independence with assistance as needed

    Summary of reviews

    Families consistently describe The Willows as a small, welcoming, home-like community where residents receive kind and attentive support. Reviews mention help with everyday needs such as reminders, medication-taking, bathing, laundry, and housekeeping. Families also value staff members’ assistance during the transition to the community and describe residents as comfortable and happy there. The care described is supportive and personal; the reviews do not provide detail about the facility’s capacity for complex medical needs.

    Staff and communication are prominent strengths. Families describe employees as compassionate, friendly, and responsive to questions or concerns, and one reviewer highlights an approachable director who is actively involved. Several families say staff members make residents feel at home and provide reassurance to relatives through clear communication.

    Dining receives consistently favorable comments. Meals are described as home-cooked, appealing, and thoughtfully planned, with birthday cakes prepared for residents. Activities mentioned include games, holiday scavenger hunts, church services, and visits from golden retrievers. Residents can also access weekly hairstyling on site.

    The facility is described as clean and well maintained, with a dining room, great room, library area, three-season room, and large screened patio. Reviewers also appreciate the community’s smaller, personal atmosphere and its location in Medina. Pricing is characterized as reasonable by some families, though the reviews do not provide specific costs or comparisons. Overall, the reviews are strongly positive, and they do not identify a recurring facility-level weakness; prospective families may wish to confirm current services and care capacity for their individual needs.

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    Location

    The Willows - Compassionate Care for Aging Adults is located at 459 E Oak Orchard St, Medina, NY, 14103.

    About The Willows - Compassionate Care for Aging Adults

    The Willows - Compassionate Care for Aging Adults is a family-owned home set back from the road among trees, plants, and shaded spots, where residents can see squirrels and birds, even joining in to make bird suet or put out peanuts for the animals, which seems to bring everyone a bit of joy. The staff, led by administrator Jacquie Morgante and administrative assistant Jordan DeJac, includes a home care team picked for their kindness and skill, making sure people feel safe, comfortable, and respected every day, with a real focus on dignity, peace of mind, and a sense of belonging. The place has 22 beds and 24 private or semi-private rooms on a nicely landscaped site, where you'll find spruce, pine, and meandering walkways leading to a lily pond, and there's a three-season room and a front porch if folks want fresh air or a chance to watch nature go by.

    Residents here can pick independent living, assisted living, or memory care, and each care level matches different needs; assisted living services help with things like bathing, dressing, getting around, transfers, and handling medications, while the memory care setting is designed to prevent wandering and ease confusion for those with dementia or Alzheimer's. There's always someone available with 24-hour supervision and a call system for emergencies, and staff use personalized care plans to respond to each person's particular needs. Family-oriented care is important here, and the whole place values warmth, meaningful connections, and a welcoming feeling where everyone feels at home. Pets are welcome, rooms come with telephones and furnishings, and all the buildings are accessible for wheelchairs and walkers, so mobility isn't a worry.

    The Willows offers three home-cooked meals a day in a restaurant-style dining room, with special options for diabetic or allergy-sensitive diets, plus snacks and drinks if anyone needs them, and someone's always taking care of laundry, linens, and cleaning, which lets residents relax without thinking about chores. Social and wellness activities are a regular part of life - with an arts room, a barber and hair salon on-site (with a professional coming in every week), garden spaces, movie nights, resident-run programs, walking paths to stroll around the neighborhood, and group events sponsored by the community. Wi-Fi and high-speed internet are available for those who want them, and the community leans into collaborations like Medina Area Partnership and Cycling Without Age, which help stay connected to local businesses and resources.

    Staff members build care around each resident's comfort and happiness, so no one gets lost in the shuffle, and the atmosphere encourages friendships, good meals, and easy access to whatever help or company someone might want. The Willows stays all-inclusive, meaning everything - from meals to care to activities - comes without hidden fees, and the home keeps a small, close-knit feel that tries to make every day full, safe, and as peaceful as possible for those living there.

    People often ask...

    The Willows - Compassionate Care for Aging Adults offers competitive pricing, with rates starting at a cost of $4,590 per month.

    The Willows - Compassionate Care for Aging Adults offers assisted living.

    There are 4 photos of The Willows - Compassionate Care for Aging Adults on Mirador.

    The full address for this community is 459 E Oak Orchard St, Medina, NY 14103.

    No, The Willows - Compassionate Care for Aging Adults does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In New York, the State Department of Health licenses adult care facilities and assisted living programs, posting relicensure surveys, complaint investigations, and inspections.

    License number14929
    StatusActive
    Facility typeAdult Home
    Capacity24 residents
    LicenseeBranching Out LLC
    EffectiveApril 20th, 1988
    View the official license record

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Willows - Compassionate Care for Aging Adults. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Willows - Compassionate Care for Aging Adults directly. There is no cost for this service. We are compensated by the community you select.

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