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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.70·(165)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.7
Meals
2.9
Amenities
3.8
Value
2.5
Pros
Warm, welcoming staff and respectful resident interactions
Responsive admissions and transition coordination
Visible leadership and perceived improvement under newer management
Supportive communication with families and referral partners
Friendly resident community and opportunities for social connection
Engaging activities and inclusive community events
Renovations and updated rooms or shared areas
Inviting outdoor grounds and common spaces
Positive resident satisfaction and sense of belonging
Care that can support independence and quality of life
Cons
Inconsistent meal quality, portions, variety, and service timing
Uneven response to resident requests and personal-care needs
Variable building upkeep, including repair and cleanliness concerns
Staffing continuity and coverage concerns
Limited capacity for residents whose needs exceed assisted living
Summary of reviews
Overall, reviews present a mixed but increasingly positive picture of The Eliot at Troy. Many residents, families, visitors, and referral partners describe a welcoming community, caring staff, and helpful communication. Several accounts also point to meaningful improvement under newer leadership, including renovations and stronger resident satisfaction. At the same time, some reviews describe inconsistent day-to-day operations, so prospective residents and families may want to ask about current staffing, care routines, and service standards during a visit.
Staff and admissions support are frequent strengths. Reviewers praise staff warmth, professionalism, and helpfulness, and describe admissions and transfers as organized, responsive, and reassuring. Families also value staff members who help residents feel comfortable and connected. Concerns include uneven response to requests and personal-care needs, as well as changes in staffing over time. One long-term family noted that the community could not meet a resident’s needs after those needs increased, so care requirements and transfer planning are important topics to discuss in advance.
Dining feedback is notably variable. Some residents and families describe the food positively, while others cite limited variety, small portions, inconsistent preparation, and delays in meal service. These differing experiences suggest that families should ask about menu choices, alternative meals, portion options, and typical meal schedules. Activities receive more consistently favorable comments, including social gatherings, games, and themed events that encourage residents and visitors to participate.
Facility impressions also vary. Many visitors describe clean, comfortable spaces and note renovations, updated rooms, and pleasant outdoor areas. Other accounts mention dated finishes, repair needs, floor-cleaning concerns, or odors in certain areas. Reviewers describe the building as improving, although some work has been ongoing. One account also raised a room-specific pest-control concern; the reviews do not establish how widespread that issue is.
Leadership and management are described as having changed over time, with several accounts praising current or newer administrators and noting improved communication, activities, and upkeep. A few entries name Fawn Ridge rather than The Eliot at Troy, and one describes a private home; concerns in those entries cannot confidently be attributed to The Eliot. One family also described an unresolved request for a former resident’s financial statement. Families may wish to confirm billing and records procedures directly with management and assess the current environment and care plan in person.
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Location
The Eliot at Troy is located at 2902 Tibbits Ave, Troy, NY, 12180.
About The Eliot at Troy
The Eliot at Troy is an assisted living community located in the Catskill Mountains, set on over five acres of lawns and gardens, and you can see how the natural setting around it gives a quiet country feel, which makes things feel peaceful and relaxed, and it sits pretty close to the heart of the cozy town of New Rochelle, with parks and Glenwood Lake nearby for some fresh air when folks want a walk or a bit of nature. The Eliot at Troy offers several types of care, including assisted living, Alzheimer's care, and independent living for seniors who want to keep their freedom but avoid the hassles of keeping up a home, and there's a licensed home care service as well, so seniors living at home can still get non-medical help and friendly company from trained aides if they wish. Residents can choose from a variety of private or semi-private room floor plans, all coming with individually controlled heating and air, WiFi, cable and flat-screen televisions, emergency call systems in both bedrooms and bathrooms, and some quite comfortable furnishings so it's easier to settle in.
Staff at The Eliot at Troy are on hand around the clock to help with daily needs like bathing, dressing, and safety supervision, and there are wellness center services run by a team that includes an internist, a podiatrist, physical therapists, and a psychologist, so health problems and routine care are handled without leaving the building. The facility manages medication for residents through trained Med Techs, and safety checks are done by staff too, which gives families some peace of mind. Folks who need more care get help with diabetic needs, incontinence, and non-ambulatory assistance, and memory care is also available, with housing and therapies focused on reducing confusion and keeping residents with dementia safe from wandering.
Meals are prepared three times a day by meal planners and chefs, so the food is home-cooked and balanced for nutrition, and people can gather to eat in either the main dining room or a private dining room when there's a special event or get-together. Laundry, linen, and housekeeping are handled by staff every week, which leaves more time for residents to join in activities-there's bingo, yoga, devotional services, baking clubs, and outings off site too, and the activity staff always try to get people together so there's some chance to socialize if they'd like. There are a number of common spaces, like a library and a parlor, along with big country kitchens and other indoor areas where folks can relax, read, or visit with friends.
The Eliot at Troy is known for awards in care, friendliness, and activities-like Best of Senior Living and Most Friendly, which says something about the experience there in terms of support and atmosphere and the efforts made by the team. The community has a goal to help people live as independently as possible but with help right when it's needed, so there's a real sense of personal choice and freedom still maintained, and the included amenities like utilities, WiFi, and cable mean there's less to worry about. The facility is also certified to provide Medicaid-funded home care through New York's Affordable Assisted Living Program, which can help some families with the cost. The Eliot at Troy stands out most for its strong mix of daily assistance, healthcare options, memory care, and an active social calendar in a peaceful and homey environment.
People often ask...
The Eliot at Troy offers competitive pricing, with rates starting at a cost of $5,241 per month.
The Eliot at Troy offers assisted living, board and care, and skilled nursing.
There are 7 photos of The Eliot at Troy on Mirador.
The full address for this community is 2902 Tibbits Ave, Troy, NY 12180.
No, The Eliot at Troy does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In New York, the State Department of Health licenses adult care facilities and assisted living programs, posting relicensure surveys, complaint investigations, and inspections.
Investigated a complaint and identified one deficiency related to resident services.
487.7 (f) (5)Resident services
22 Jun 2026Complaint
22 Jun 2026Complaint
Investigated a complaint survey and found one deficiency related to disaster and emergency planning; approved a plan/notice of correction.
487.12 (j)Disaster and emergency planning
15 Jun 2026Complaint
15 Jun 2026Complaint
Investigated a complaint and identified a deficiency related to resident services.
487.7 (f) (5)Resident services
22 May 2026Complaint
22 May 2026Complaint
Found no deficiencies. No violations were cited.
09 Apr 2026Complaint
09 Apr 2026Complaint
Cited three violations.
487.7 (f) (5)Resident services
487.7 (f) (11) (iii)Resident services
487.7 (f) (11) (xi)Resident services
02 Apr 2026Complaint
02 Apr 2026Complaint
Found no deficiencies.
27 Feb 2026Complaint
27 Feb 2026Complaint
Investigated the complaint and found no deficiencies.
26 Feb 2026Complaint
26 Feb 2026Complaint
Found no deficiencies.
30 Jan 2026Follow-Up
30 Jan 2026Follow-Up
Found no deficiencies. Relicensure-related complaint and follow-up showed no violations.
31 Jul 2025Complaint
31 Jul 2025Complaint
Identified 11 deficiencies.
402.4(b)(2)(i)General requirements
487.3 (b)General provisions
487.4 (k)Admission standards
487.6 (f) (1)Resident funds and valuables
487.7 (f) (5)Resident services
487.7 (f) (9)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.7 (g) (3)Resident services
487.8 (e) (1)Food service
487.9 (a) (15)Personnel
487.11 (k) (1-3)Environmental standards
15 Jul 2025Complaint
15 Jul 2025Complaint
Identified 11 deficiencies across multiple regulatory areas.
402.4(b)(2)(i)General requirements
487.3 (b)General provisions
487.4 (k)Admission standards
487.6 (f) (1)Resident funds and valuables
487.7 (f) (5)Resident services
487.7 (f) (9)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.7 (g) (3)Resident services
487.8 (e) (1)Food service
487.9 (a) (15)Personnel
487.11 (k) (1-3)Environmental standards
09 Jun 2025Complaint
09 Jun 2025Complaint
Identified one violation related to records and reports.
487.10 (h)Records and reports
04 Jun 2025Complaint
04 Jun 2025Complaint
Investigated a complaint; identified one violation and approved a plan of correction.
487.10 (h)Records and reports
29 Jan 2025Complaint
29 Jan 2025Complaint
Found no deficiencies.
23 Jan 2025Complaint
23 Jan 2025Complaint
Found no deficiencies.
11 Dec 2024Complaint
11 Dec 2024Complaint
Investigated a complaint and identified one environmental standards violation.
487.11 (j) (1-3)Environmental standards
10 Dec 2024Complaint
10 Dec 2024Complaint
Identified one environmental standards deficiency.
487.11 (j) (1-3)Environmental standards
14 Aug 2024Complaint
14 Aug 2024Complaint
Cited 33 deficiencies; a plan for correction was approved.
402.4(a)(1)General requirements
402.8Notifications of criminal charges or convicti
487.3 (b)General provisions
487.4 (a)Admission standards
487.4 (i)Admission standards
487.4 (k)Admission standards
487.4 (m)Admission standards
487.5 (a) (3) (xviii)Resident protections
487.5 (f) (3)Resident protections
487.6 (f) (1)Resident funds and valuables
487.7 (d) (1) (iv)Resident services
487.7 (f) (1-4)Resident services
487.7 (f) (5)Resident services
487.7 (f) (8)Resident services
487.7 (f) (11) (iii)Resident services
487.7 (f) (12) (iii)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.7 (g) (3)Resident services
487.7 (h) (1)Resident services
487.7 (h) (3-4)Resident services
487.7 (h) (5,8-10)Resident services
487.8 (c)Food service
487.8 (e) (1)Food service
487.8 (e) (3)Food service
487.8 (e) (8)Food service
487.10 (g)Records and reports
487.11 (f) (8)Environmental standards
487.11 (f) (19)Environmental standards
487.11 (i) ((4) (i),(Environmental standards
487.11 (i) (10)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (14)Environmental standards
487.12 (f)Disaster and emergency planning
02 Aug 2024Complaint
02 Aug 2024Complaint
Investigated a complaint and identified a deficiency related to resident funds and valuables.
487.6 (f) (1)Resident funds and valuables
01 Aug 2024Complaint
01 Aug 2024Complaint
Found no deficiencies. No violations were cited.
31 Jul 2024Complaint
31 Jul 2024Complaint
Concluded that no violations were found.
19 Jul 2024Complaint
19 Jul 2024Complaint
Identified multiple deficiencies across admissions, protections, resident services, food service, records, environmental standards, and disaster planning; approved a plan of correction.
402.4(a)(1)General requirements
402.8Notifications of criminal charges or convicti
487.3 (b)General provisions
487.4 (a)Admission standards
487.4 (i)Admission standards
487.4 (k)Admission standards
487.4 (m)Admission standards
487.5 (a) (3) (xviii)Resident protections
487.5 (f) (3)Resident protections
487.6 (f) (1)Resident funds and valuables
487.7 (d) (1) (iv)Resident services
487.7 (f) (1-4)Resident services
487.7 (f) (5)Resident services
487.7 (f) (8)Resident services
487.7 (f) (11) (iii)Resident services
487.7 (f) (12) (iii)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.7 (g) (3)Resident services
487.7 (h) (1)Resident services
487.7 (h) (3-4)Resident services
487.7 (h) (5,8-10)Resident services
487.8 (c)Food service
487.8 (e) (1)Food service
487.8 (e) (3)Food service
487.8 (e) (8)Food service
487.10 (g)Records and reports
487.11 (f) (8)Environmental standards
487.11 (f) (19)Environmental standards
487.11 (i) ((4) (i),(Environmental standards
487.11 (i) (10)Environmental standards
487.11 (k) (1-3)Environmental standards
487.11 (k) (14)Environmental standards
487.12 (f)Disaster and emergency planning
16 Jul 2024Complaint
16 Jul 2024Complaint
Found one deficiency related to resident funds and valuables; a plan of correction was approved.
487.6 (f) (1)Resident funds and valuables
15 Jul 2024Complaint
15 Jul 2024Complaint
Found no deficiencies.
14 Jun 2024Complaint
14 Jun 2024Complaint
Identified two violations related to admission standards and resident services; a plan/notice of correction was approved.
487.4 (c) (5)Admission standards
487.7 (d) (1) (v)Resident services
15 May 2024Complaint
15 May 2024Complaint
Identified two deficiencies related to admission standards and resident services.
487.4 (c) (5)Admission standards
487.7 (d) (1) (v)Resident services
25 Apr 2024Complaint
25 Apr 2024Complaint
Found no deficiencies.
16 Apr 2024Complaint
16 Apr 2024Complaint
Found no deficiencies.
15 Apr 2024Complaint
15 Apr 2024Complaint
Found no deficiencies. No violations were cited and no plan of correction was required.
12 Apr 2024Complaint
12 Apr 2024Complaint
Found no deficiencies.
25 Mar 2024Complaint
25 Mar 2024Complaint
Found no deficiencies during the complaint survey.
20 Mar 2024Complaint
20 Mar 2024Complaint
Found no deficiencies.
11 Mar 2024Complaint
11 Mar 2024Complaint
Found no deficiencies.
02 Feb 2024Complaint
02 Feb 2024Complaint
Identified one environmental standards violation.
487.7 (g) (3)Resident services
25 Jan 2024Complaint
25 Jan 2024Complaint
Found no deficiencies.
10 Jan 2024Complaint
10 Jan 2024Complaint
Identified five deficiencies related to admission standards, resident services, food service, and environmental standards.
487.4 (c) (5)Admission standards
487.7 (f) (5)Resident services
487.8 (e) (3)Food service
487.8 (e) (9-10)Food service
487.11 (k) (1-3)Environmental standards
05 Dec 2023Complaint
05 Dec 2023Complaint
Found no deficiencies. No violations cited.
06 Nov 2023Complaint
06 Nov 2023Complaint
Identified two violations concerning resident services and personnel.
487.7 (f) (5)Resident services
487.9 (f) (6)Personnel
17 Oct 2023Complaint
17 Oct 2023Complaint
Verified no deficiencies were found.
06 Oct 2023Complaint
06 Oct 2023Complaint
Investigated a complaint and found no deficiencies.
07 Sept 2023Complaint
07 Sept 2023Complaint
Identified five violations across admission standards, resident services, food service, and environmental standards.
487.4 (c) (5)Admission standards
487.7 (f) (5)Resident services
487.8 (e) (3)Food service
487.8 (e) (9-10)Food service
487.11 (k) (1-3)Environmental standards
14 Jul 2023Complaint
14 Jul 2023Complaint
Investigated a complaint and identified two deficiencies related to resident services and personnel.
487.7 (f) (5)Resident services
487.9 (f) (6)Personnel
12 Jul 2023Complaint
12 Jul 2023Complaint
Found no deficiencies.
16 May 2023Complaint
16 May 2023Complaint
Found no deficiencies.
15 May 2023Complaint
15 May 2023Complaint
Identified one violation of a cited regulation.
486.5 (a) (4) (v)Civil penalties
07 Apr 2023Complaint
07 Apr 2023Complaint
Investigated a complaint and found no deficiencies.
21 Feb 2023Complaint
21 Feb 2023Complaint
Found no deficiencies. Complaint survey completed with no violations cited.
13 Feb 2023Complaint
13 Feb 2023Complaint
Investigated a complaint and cited one violation.
486.5 (a) (4) (v)Civil penalties
31 Jan 2023Complaint
31 Jan 2023Complaint
Investigated the complaint and found no deficiencies.
18 Jan 2023Complaint
18 Jan 2023Complaint
Investigated the complaint and found no deficiencies.
13 Jan 2023Complaint
13 Jan 2023Complaint
Investigated a complaint and cited one environmental standards violation; the plan/notice of correction was approved.
487.11 (f) (19)Environmental standards
06 Jan 2023Complaint
06 Jan 2023Complaint
Found no deficiencies.
21 Dec 2022Complaint
21 Dec 2022Complaint
Found one environmental standards violation; a plan of correction was approved.
487.11 (f) (19)Environmental standards
13 Dec 2022Complaint
13 Dec 2022Complaint
Determined that no deficiencies were found. No violations were cited.
09 Dec 2022Complaint
09 Dec 2022Complaint
Found no deficiencies.
28 Nov 2022Complaint
28 Nov 2022Complaint
Found no deficiencies.
03 Nov 2022Complaint
03 Nov 2022Complaint
Found no deficiencies.
03 Aug 2022Complaint
03 Aug 2022Complaint
Cited a deficiency related to admission standards.
487.4 (l)Admission standards
02 Aug 2022Complaint
02 Aug 2022Complaint
Found no deficiencies. The complaint survey showed no violations.
11 Jul 2022Complaint
11 Jul 2022Complaint
Identified a deficiency related to admission standards.
487.4 (l)Admission standards
08 Jul 2022Complaint
08 Jul 2022Complaint
Found no deficiencies. No violations were cited.
09 Jun 2022Complaint
09 Jun 2022Complaint
Found no deficiencies in the complaint survey. No violations were cited.
24 May 2022Complaint
24 May 2022Complaint
Identified 3 deficiencies related to admission standards and resident services; plan of correction approved.
487.4 (j)Admission standards
487.7 (d) (1) (v)Resident services
487.7 (g) (1) (ii-xiv)Resident services
02 May 2022Complaint
02 May 2022Complaint
Found no deficiencies. No violations were cited.
07 Mar 2022Complaint
07 Mar 2022Complaint
Found no deficiencies.
02 Feb 2022Licensure
02 Feb 2022Licensure
Identified 18 violations and approved a plan for correction.
402.4(b)(2)(i)General requirements
402.7(a)(5)Department criminal history review
402.8Notifications of criminal charges or convicti
402.9(c)Responsibilities of providers; required notif
485.5 (f)Operating certificates
487.3 (b)General provisions
487.4 (c) (5)Admission standards
487.4 (k)Admission standards
487.7 (e) (2)Resident services
487.7 (f) (11) (iii)Resident services
487.7 (g) (1) (i)Resident services
487.7 (g) (1) (ii-xiv)Resident services
487.8 (c)Food service
487.8 (e) (1)Food service
487.9 (a) (8)Personnel
487.9 (a) (15)Personnel
487.11 (a)Environmental standards
487.11 (f) (19)Environmental standards
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Eliot at Troy. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Eliot at Troy directly. There is no cost for this service. We are compensated by the community you select.
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