I appreciate the warm, family atmosphere and that my loved one seems comfortable. I'm frustrated by the high, money-focused pricing and unhelpful, sometimes demeaning staff - management needs to replace or retrain them to improve care.
Loved one of resident
Jul 2026
Schedule a Tour
Reviews
2.33·(3)
Overall rating
5
4
3
2
1
Care
1.0
Staff
1.0
Meals
2.3
Amenities
2.3
Value
1.0
Pros
Family-like atmosphere
Cons
Staff conduct and communication tone
Inconsistent direct-care responsiveness
Staffing instability and training gaps
High fees with perceived poor value
Summary of reviews
Overall impression: Reviews for Soundview Assisted Living 2 indicate a mixed picture. Reviewers consistently mention a family-like atmosphere in the community, but that positive tone is counterbalanced by persistent concerns about everyday care, staff behavior, and cost. The pattern suggests a facility that can provide a warm communal environment while also exhibiting operational weaknesses that affect resident experience and family confidence.
Care and staff: The most prominent themes relate to direct-care quality and staff interactions. Multiple comments describe interactions that families characterized as dismissive or lacking empathy, along with broader concerns about responsiveness to resident needs. There are indications of staffing instability and gaps in training or performance that may contribute to inconsistent care delivery. These issues suggest weaknesses in routine care processes and staff oversight rather than isolated environmental problems.
Dining and activities: Review summaries did not provide substantive detail about meal quality, menu variety, or organized activities. There is no clear pattern in the available comments about programming or dining, so prospective families should request current activity calendars, sample menus, and resident participation information during a visit.
Facilities and management: The physical and social environment is described as having a family-like feel, which many families found reassuring. However, several reviewers raised concerns about pricing and perceived prioritization of financial considerations, describing fees as high relative to the value received. Combined with the staffing-related themes, these comments point to potential management-level issues: aligning staffing, training, and resident-focused practices with the facility’s pricing structure and communications about what is included.
Notable patterns and guidance: The primary pattern is a contrast between a congenial community atmosphere and operational shortcomings in staff conduct, responsiveness, and perceived value for cost. Families considering this location should probe staffing ratios and turnover, training and supervision practices, concrete examples of how the facility handles care concerns, and an itemized explanation of fees and included services. These inquiries will help determine whether the positive communal environment is supported by consistent, resident-centered care and transparent management practices.
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Location
Soundview Assisted Living 2 is located at 34 Smith Graveyard Rd, Asheville, NC, 28806.
About Soundview Assisted Living 2
Soundview Assisted Living 2 is a licensed Family Care Home located at 36 Smith Graveyard Rd in Asheville, North Carolina, and sits in a quiet area with other senior communities like Liberty Oaks 1, Liberty Oaks 2, Deaverview Heights FCH, and Soundview Assisted Living 1. This home serves seniors who need support with day-to-day chores such as meal preparation, showering, grooming, and housekeeping, but can still move around on their own and want to stay mostly independent. The home can have up to 6 residents, keeping things small and more personal, and has staff who help out with assisted living, memory care for people with dementia or Alzheimer's, and offers independent living and nursing home services on a smaller scale. People living here find care that's less costly than a full-time nursing home, and the home-like setting with private or shared rooms feels cozy rather than like a hospital.
Residents get help with dressing, mobility, laundry, toileting, and medication support, and nurses and healthcare staff can offer wound care, podiatry, and therapy services when needed. There are group meals in the dining room, and other services such as housekeeping, maintenance, and access to washers, dryers, and kitchens or kitchenettes. The home has cable TV, wifi, and a sprinkler system for safety. For fun and staying busy, there are social events, daily activities, games, arts and crafts, and wellness programs, plus a game room, fitness center, salon/barbershop, and landscaped outdoor areas for fresh air. Staff follow individualized care plans, especially for memory care residents, and they've got special safety features for folks who might get confused or need extra help. The staff also help with setting up visits and give tours if someone wants to see the place first. The facility is licensed by state or local governments, sometimes called an Adult Care Home or Personal Care Home depending on the state, and doesn't take Medicare for payment unless specially certified. With a limit of 6 to 10 beds, the whole place feels more like a house than a big institution, and the staff focus on respectful care, keeping things simple and comfortable for all the seniors living there.
People often ask...
Soundview Assisted Living 2 offers assisted living and board and care.
The full address for this community is 34 Smith Graveyard Rd, Asheville, NC 28806.
No, Soundview Assisted Living 2 does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Investigated health care referrals and follow-up. Found failures to assure referrals and follow-up for residents' health care needs and to provide an engaging activities program.
10A NCAC 13G .0902(b) Health CareHealth Care
10A NCAC 13G .0905(a) Activities ProgramActivities Program
29 Jul 2025Inspection
29 Jul 2025Inspection
Found failures to arrange and follow through on health care referrals for residents and to provide a structured activities program. Residents did not receive scheduled health tests or dental care, and activities were not consistently offered.
10A NCAC 13G .0902(b)Health Care
10A NCAC 13G .0905(a)Activities Program
12 Mar 2025Follow-Up
12 Mar 2025Follow-Up
Identified multiple building equipment deficiencies during a follow-up visit, including exhaust fans not working, sprinkler heads hanging, an open junction box, and water leaks.
10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBUILDING SERVICE EQUIPMENT
12 Mar 2025Follow-Up
12 Mar 2025Follow-Up
Found that smoke alarms do not sound audibly in all bedrooms when activated. Noted that this deficiency had not been corrected.
10A NCAC 13G .0317Building Service Equipment
29 Sept 2024Complaint
29 Sept 2024Complaint
Investigated the incident of a resident smoking near oxygen and identified a supervision deficiency that resulted in oxygen ignition and EMS involvement.
A113G.0901(b)Personal Care and Supervision
29 Sept 2024Complaint
29 Sept 2024Complaint
Investigated a smoking while on oxygen incident that caused a fire and injury. Found deficiencies in supervising residents and enforcing smoking and oxygen safety policies.
Type A13G.0901(b)PERSONAL CARE AND SUPERVISION
11 Sept 2024Inspection
11 Sept 2024Inspection
Found deficiencies in care coordination and follow-up for medical care, with missed appointments and gaps in documentation.
—Continued From page 2 – Follow-up and referrals
—Continued From page 3 – Scheduling responsibilities
11 Sept 2024Inspection
11 Sept 2024Inspection
Found deficiencies in ensuring referral and follow-up for health care needs and in implementing and documenting weekly vital sign checks for a resident.
10A NCAC 13G .0902(b)Health Care
10A NCAC 13G .0902(c)(3)(4)Health Care
26 Mar 2024Follow-Up
26 Mar 2024Follow-Up
Identified multiple fire safety and building code deficiencies during a follow-up visit, including failure to conduct proper fire drills, unsafe conditions in the building, and inadequate construction details.
10A NCAC 13G .0316Fire Safety and Disaster Plan
10A NCAC 13G .0317Building Service Equipment
10A NCAC 13G .0317Building Service Equipment
10A NCAC 13G .0317Building Service Equipment
10A NCAC 13G .0317Building Service Equipment
42C.2102Construction
26 Mar 2024Follow-Up
26 Mar 2024Follow-Up
Identified continuing deficiencies in handrails on ramps, fire safety rehearsals, building equipment maintenance, and construction compliance.
10A NCAC 13G .0312Outside Entrances/Exits
10A NCAC 13G .0316Fire Safety and Disaster Plan
10A NCAC 13G .0317Building Service Equipment
42C .2102 CONSTRUCTION (a)Construction
26 Mar 2024Follow-Up
26 Mar 2024Follow-Up
Identified multiple safety and building-system deficiencies needing action. The findings included missing handrails, inadequate fire drills, and several equipment and building-code issues.
Type A10A NCAC 13G .0312(f)Outside Entrances/Exits-Handrails At Porches
Type A10A NCAC 13G .0316(e)Fire Safety-Four Rehearsals
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type A10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
Type ANCSBC Section 419.3.1Construction-Meet Building Code at Initial T10 (42C)
26 Mar 2024Follow-Up
26 Mar 2024Follow-Up
Identified multiple deficiencies related to fire safety rehearsals, building equipment safety, and construction code compliance. Some residents required prompting to evacuate during drills.
10A NCAC 13G .0316Fire Safety and Disaster Plan
10A NCAC 13G .0317Building Service Equipment
10 NCAC 42C .2102Construction - Meet Building Code at Initial
21 Mar 2024Follow-Up
21 Mar 2024Follow-Up
Found failure to ensure referral and follow-up for routine and acute health care needs after an ED visit, including a missed cardiology follow-up.
10A NCAC 13G .0902(b)Health Care
31 Aug 2023Construction
31 Aug 2023Construction
Found several safety and building deficiencies, including missing handrails, inadequate fire drill performance, and multiple unsafe equipment and building condition issues.
North Carolina State Building Code Section 419.3.1Construction—Meet Building Code at Initial
31 Aug 2023Construction
31 Aug 2023Construction
Identified multiple deficiencies related to floors, fire safety, and building code compliance in the home. Observed hazards included a scatter rug, blocked egress, nonfunctional lighting and ventilation, and several code violations.
10A NCAC 13G .0314FLOORS
10A NCAC 13G .0316FIRE SAFETY AND DISASTER PLAN
10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
NC State Building Code Section 419.3.1Construction-Meet Building Code at Initial
31 Aug 2023Construction
31 Aug 2023Construction
Cited multiple deficiencies related to safety and building code compliance, including missing handrails, fire drills, and various structural and mechanical issues.
10A NCAC 13G .0312Outside Entrances/Exits
10A NCAC 13G .0316Fire Safety and Disaster Plan
10A NCAC 13G .0317Building Service Equipment
North Carolina State Building Code Section 419.3.1Construction – One-Hour Rating / Sprinklers
31 Aug 2023Construction
31 Aug 2023Construction
Cited deficiencies in fire safety rehearsals, building equipment maintenance, and initial construction code compliance. Addressed issues included alarm-activated drills, multiple safety and maintenance hazards, and improper sprinkler/ductwork installation.
North Carolina State Building Code Section 419.3.1Construction-Meet Building Code at Initial
20 Sept 2022Follow-Up
20 Sept 2022Follow-Up
Identified deficiencies across towel supply in bathrooms, health care referral follow-up, medication handling, and resident self-administration policies.
10A NCAC 13G .0315(a)(6)Housekeeping and Furnishings
10A NCAC 13G .0902(b)Health Care
10A NCAC 13G .1004 (f)Medication Administration
10A NCAC 13G .1005 (a)Self-Administration Of Medications
24 Mar 2021Inspection
24 Mar 2021Inspection
Found deficiencies in housekeeping/furnishings, nutrition and food service, and medication administration, including missing towels in bathrooms and gaps in medication documentation and controlled substances records.
10A NCAC 13G .0315(a)(6)Housekeeping and Furnishings
10A NCAC 13G .0904 (c-3)Nutrition And Food Service
10A NCAC 13G .1004Medication Administration
10A NCAC 13G .1008(a)Controlled Substances
24 Mar 2021Inspection
24 Mar 2021Inspection
Identified multiple deficiencies across housekeeping, nutrition, and medication practices, including lack of towels in bathrooms, undocumented menu substitutions, and inaccuracies in medication records.
10A NCAC 13G .0315(a)(6)Housekeeping and Furnishings
10A NCAC 13G .0904 (c-3)Nutrition And Food Service
10A NCAC 13G .1004(j)Medication Administration
10A NCAC 13G .1008(a)Controlled Substances
24 Mar 2021Inspection
24 Mar 2021Inspection
Identified deficiencies in nutrition and food service, medication administration, and control substances, including inadequate supplies (towels/not towels), missing medications, and incomplete documentation during a routine annual survey.
10A NCAC 13G .0904 (c-3)Nutrition And Food Service
—Medication Administration
10A NCAC 13G .1008(a)Controlled Substances
11 Mar 2021Follow-Up
11 Mar 2021Follow-Up
Identified deficiencies in COVID-19 screening and visitor screening; temperatures were not checked and screening questions were not asked before entry.
—Continued From page 2
05 Jul 2019Inspection
05 Jul 2019Inspection
Investigated deficiencies found across staff qualifications, medication administration and oversight, activities, and pharmaceutical care. Noted missing job descriptions, incomplete training validations, absent quarterly health-professional reviews, and gaps in medication order reviews and pharmaceutical care.
10A NCAC 13G .0903(a)Licensed Health Professional Support
10A NCAC 13G .0905(a)Activities Program
10A NCAC 13G .1002 (f)Medication Orders
10A NCAC 13G .1009(a)(1)Pharmaceutical Care
22 May 2019Construction
22 May 2019Construction
Identified deficiencies in building equipment and outside premises, including a dirty kitchen grease filter, damaged window screens, and ramp decking with warped/loose handrails.
10A NCAC 13G .0317Building Service Equipment
10A NCAC 13G .0318Outside Premises
22 May 2019Construction
22 May 2019Construction
Found exterior window sills on the front of the home in need of paint.
10A NCAC 13G .0318OUTSIDE PREMISES
22 May 2019Construction
22 May 2019Construction
Found exterior window sills on the right side of the home were in need of paint, indicating noncompliance with outside premises requirements.
10A NCAC 13G .0318Outside Premises
27 Jun 2018Follow-Up
27 Jun 2018Follow-Up
Found a deficiency for failure to document two-step TB testing for staff at hire.
10A NCAC 13G .0405(a)(b)Test For Tuberculosis
26 Apr 2018Inspection
26 Apr 2018Inspection
Investigated multiple deficiencies including incomplete TB screening, missing criminal background checks, lack of scheduled activities, and missing controlled substances screening procedures.
10A NCAC 13G .0405(a)(b)Test For Tuberculosis
Type B10A NCAC 13G .0406(a)(7)Other Staff Qualifications
10A NCAC 13G .0905(a)Activities Program
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. § 131D-45Examination and screening for controlled substances
28 Mar 2018Inspection
28 Mar 2018Inspection
Identified deficiencies in medication management and order review, including unreviewed orders and potential misadministration concerns for a resident.
—Continued From page 2
28 Mar 2018Inspection
28 Mar 2018Inspection
Found that a prescribed lisinopril dose was not transcribed to the MAR, leading to it not being administered as ordered. The twice-daily order written on 2/14/18 was not reflected in the February and March MARs.
10A NCAC 13G .1004(a)Medication Administration
15 Sept 2016Inspection
15 Sept 2016Inspection
Investigated a complaint and found multiple deficiencies related to resident care and rights, including inadequate daily meals, supervision and assistance needs, and gaps in staff coverage and protections for residents.
—Care and daily living deficiencies
10A NCAC 13G.0904(d)(2)Nutrition and Food Service
—Continued from page 11/12/14
G.S. 131D-21(2)Residents' Rights
15 Sept 2016Inspection
15 Sept 2016Inspection
Found multiple deficiencies including floors not kept in good repair, inadequate snack and meal provisions, and restricted resident access to the building on certain days.
10A NCAC 13G .0315(a)(1)Housekeeping And Furnishings
10A NCAC 13G .0904(d)(1)Nutrition And Food Service
10A NCAC 13G .0904(d)(2)Nutrition And Food Service
10A NCAC 13G .0909Residents' Rights
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration Of Residents' Rights
03 Mar 2016Construction
03 Mar 2016Construction
Found deficiencies in building service equipment and outside premises, including a dirty kitchen hood filter, need for sprinkler system inspection, and outdoor debris and ceiling damage plus an old chair on the deck.
42C.2214Building Service Equipment
42C.2215Outside Premises
03 Mar 2016Construction
03 Mar 2016Construction
Identified safety concerns due to poor maintenance of outdoor areas, including trash under the rear deck, a peeling ceiling in a bathroom, and old furniture on a deck.
—Outside Premises - Maintained Safe
18 Feb 2016Construction
18 Feb 2016Construction
Identified deficiencies in building equipment and safety including a soot-covered range hood, a portable heater in the basement, an old mattress under the deck, and missing handgrips on a bathroom toilet.
10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Equipment Maintained Safe, Operating
10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTHeating Sys.-No Unvented or Portable Elec.
Identified a deficiency regarding the sprinkler inspection tag; tag was placed and staff will update it annually.
—Building Equipment Maintained Safe, Operating
18 Feb 2016Construction
18 Feb 2016Construction
Found the sprinkler inspection tag was not current, signaling noncompliance with building service equipment requirements.
10A NCAC 13G .0317Building Service Equipment
18 Feb 2016Construction
18 Feb 2016Construction
Inspected and found bathroom ventilation fans not functioning; required repair and documentation of replacement.
10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment Maintained Safe, Operating
18 Feb 2016Construction
18 Feb 2016Construction
Identified safety deficiencies in building equipment, including open penetrations behind the hot water heater and non-working bathroom ventilation fans.
10A NCAC 13G .0317Building Service Equipment
18 Feb 2016Construction
18 Feb 2016Construction
Identified multiple deficiencies in safety equipment, heating, and premises maintenance, requiring corrective actions and documentation.
—Range Hood
—Space Heaters Prohibited
—Heating System Requirements
—Bathroom Hand Grips
—Outside Premises – Clean and Safe
29 Oct 2015Inspection
29 Oct 2015Inspection
Investigated TB testing records and found missing documentation for a staff member's TB test and second test.
10A NCAC 13G .0405(a)(b) Test For TuberculosisTest For Tuberculosis
29 Jul 2015Complaint
29 Jul 2015Complaint
Found deficiencies in staff qualification verification and in the handling and reconciliation of controlled substances, leaving multiple medications unaccounted for and records incomplete.
Investigated medication management revealed significant issues with documentation and administration, including discrepancies in doses and missing/incorrect records related to controlled substances.
Type B10A NCAC 13G .1008(a)Controlled Substances
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Mirador Living is not affiliated with the owner or operator(s) of Soundview Assisted Living 2. The information above has not been verified or approved by the owner or operator. For exact information, please contact Soundview Assisted Living 2 directly. There is no cost for this service. We are compensated by the community you select.
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