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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.27·(15)
Overall rating
5
4
3
2
1
Care
3.2
Staff
2.4
Meals
5.0
Amenities
2.3
Value
3.3
Pros
Supportive leadership team
Friendly, attentive caregiving staff
Smooth admissions and transition process
Regular, wholesome meal service with snacks
Laundry service with individualized clothing labeling
Active social and recreational opportunities
Pet-friendly community
Secure facility with welcoming tours
Down-to-earth, non-fancy atmosphere
Clear assisted-living care level and expectations
Cons
Inconsistent staff conduct and responsiveness
Variable clinical care, including pain and post-operative management
Cleanliness and sanitation concerns in common areas
Disorganized administrative communication and complaint handling
Unequal room sizes and perceived inequitable resident treatment
Inconsistent activity programming and resident engagement
Crowded spaces and maintenance limitations of an older building
Smoking policy and associated odor concerns
Dependence on active family advocacy to resolve issues
Summary of reviews
Reviews of Cherry Springs Village present a mixed but specific pattern of strengths and operational weaknesses. Many families and residents praise the on-site leadership and a core group of caregiving staff for providing a warm, welcoming transition into assisted living. Admissions and move-in processes are described as smooth, with staff often resolving initial issues professionally. The facility is positioned as assisted living rather than skilled nursing, which aligns with its expectation that residents be physically able to participate in daily routines.
Care quality and staff behavior show variability across accounts. Positive reports describe attentive, social, and helpful staff who improve resident engagement and activity participation. However, other accounts describe concerns about staff conduct, delays in responsiveness, and inconsistent clinical management—most notably pain control and post-operative care. These patterns suggest that clinical practices and front-line responsiveness may depend heavily on individual staff or shift coverage, rather than being uniformly consistent across the facility.
Dining and basic services receive generally favorable comments: the facility provides three meals and snacks daily, with several reviewers calling the food wholesome, and there is an organized weekly laundry service with clothing labeling. Activity offerings are a noted benefit for some residents, increasing socialization and satisfaction; at the same time, other accounts indicate irregular programming or limited activity availability, so resident experience of engagement can vary.
Facility condition and management responses are another mixed area. Some reviewers describe a clean, well-kept environment, while others raise sanitation and crowding concerns in common areas, mention smoking-related odors, and note limitations associated with an older building. Administrative impressions vary widely: while several reviews highlight strong leadership (Executive Director, Business Manager, Head Nurse), there are also descriptions of disorganized office practices and poor family-communication experiences. At least one account recounts an adversarial interaction with administration, underscoring that complaint handling and family engagement can be inconsistent.
Taken together, Cherry Springs Village may be a good fit for prospective residents who value a down-to-earth, community-oriented assisted-living environment with active social opportunities and reliable basic services. Prospective families should verify clinical supports for specific medical needs (particularly pain and post-op care), clarify the smoking policy and common-area conditions, and discuss how the facility handles complaints and family communication. Visiting during activity times and speaking directly with leadership about staffing consistency and room options will help set appropriate expectations.
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Location
Cherry Springs Village is located at 358 Clear Creek Rd, Hendersonville, NC, 28792.
About Cherry Springs Village
Cherry Springs Village is an assisted living community nestled in the picturesque setting of Hendersonville, North Carolina, in the heart of the Blue Ridge Mountains. This tranquil location offers residents the unique combination of mountain beauty and the comforts of home, making it an ideal retreat for seniors seeking both relaxation and vitality. At Cherry Springs Village, the warm and inviting surroundings create a cozy, friendly residence that blends privacy, comfort, and essential services.
Dedicated to helping seniors live their best lives, Cherry Springs Village places a strong emphasis on holistic well-being. The caring and loving staff go above and beyond to create a welcoming environment where residents feel supported and valued. The team takes pride in the difference they make through meaningful connections and compassionate assistance, ensuring that every resident experiences a thriving and independent lifestyle.
The community understands the vital role that diet and nutrition play in senior living. Special attention is given to promoting a balanced diet, recognizing how it directly influences physical health and overall wellness. Residents are encouraged to participate in programs that highlight the importance of proper nutrition, fostering a community where holistic health is at the forefront. In addition, Cherry Springs Village embraces non-pharmacological approaches to managing chronic pain, offering options such as physical therapy and rehabilitation. These efforts cultivate independence and enhance quality of life for each resident, focusing on both comfort and long-term well-being.
Renowned for its personalized approach, Cherry Springs Village continuously seeks thoughtful ways to uplift its residents, such as providing curated holiday gifts and practical ideas tailored to the needs and interests of seniors. Every aspect of life at Cherry Springs Village is designed to empower its residents, encourage independence, and help them thrive amidst supportive care and beautiful natural surroundings. The community exemplifies the ideal balance of attentive service, individualized care, and a warm, inviting atmosphere where seniors can embrace each day with confidence and dignity.
ALG Senior, originally founded as Affinity Living Group in 1996 by Charles Trefzger, stands as one of the most significant senior living providers in the United States. Headquartered in Hickory, North Carolina, the company has grown from its humble beginnings to become the tenth largest provider of assisted living nationwide, the seventh largest provider of Alzheimer's and memory care services, and the largest senior housing operator in the southeastern United States. The company operates approximately 58-66 communities throughout the southeastern United States, with a primary geographic concentration in North Carolina, South Carolina, Virginia, Georgia, and Alabama.
People often ask...
Cherry Springs Village offers competitive pricing, with rates starting at a cost of $4,730 per month.
Cherry Springs Village offers assisted living.
There are 20 photos of Cherry Springs Village on Mirador.
The full address for this community is 358 Clear Creek Rd, Hendersonville, NC 28792.
No, Cherry Springs Village does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Concluded that deficiencies were corrected and no further action is necessary.
27 Feb 2025Follow-Up
27 Feb 2025Follow-Up
Identified ongoing deficiencies from a biennial inspection, including inadequate exhaust ventilation and unsafe condition of safety systems, with the sprinkler system down and fire-safety equipment needing maintenance.
Identified multiple deficiencies related to safety, sanitation, and maintenance, including a bed bug issue, door locking concerns, and building code/safety compliance gaps.
22 Nov 2019Construction
22 Nov 2019Construction
Investigated found ongoing bed bug infestation with a live bed bug in one room and multiple dead bed bugs in others, along with safety and cleanliness deficiencies. Violations cited for vermin control, housekeeping, and hazards.
Type A15A NCAC 18A .1317(a)Vermin control/bed bug prevention
Type A10A NCAC 13F .0306Housekeeping and furnishings - clean, repaired
Type A10A NCAC 13F .0306Housekeeping - maintained free of hazards
22 Nov 2019Construction
22 Nov 2019Construction
Investigated a complaint alleging bed bugs and related sanitation issues; found multiple deficiencies in cleanliness, maintenance, and pest control.
Type A10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0306Housekeeping and Furnishings
27 Sept 2019Inspection
27 Sept 2019Inspection
Investigated multiple food-safety deficiencies, including a dirty interior of the reach-in ice machine and unlabeled/undated foods stored in storage areas, plus a soiled utensil placed back into a resident's meal.
10A NCAC 13F .0904(a)(1)Nutrition and Food Service
10A NCAC 13F .0904(a)(2)Nutrition and Food Service
27 Sept 2019Inspection
27 Sept 2019Inspection
Investigated a deficiency related to food safety and infection control; observed unprotected food storage, unlabelled or undated items, and ice machine contamination, with staff miscommunication noted about cleaning tasks.
10A NCAC 13F .0904(a)(2)Nutrition and Food Service
10 Oct 2018Follow-Up
10 Oct 2018Follow-Up
Identified deficiencies in storage, oxygen cylinder handling, exit path clearance, and fire safety measures during a biennial follow-up survey.
10A NCAC 13F .0305(e)(10)Bathrooms-Not to Be Utilized for Storage
10A NCAC 13F .0306(a)(5)Housekeeping-Maintained Free of Hazards
Investigated safety concerns and found deficiencies in fire safety and hazardous storage, including unsecured oxygen cylinders, doors left open, and combustibles stored in an unapproved space.
Type A10A NCAC 13F .0306Housekeeping and Furnishings
Type A—Corridor/Exit Safety
28 Aug 2018Follow-Up
28 Aug 2018Follow-Up
Investigated a deficiency related to medication orders and administration, with gaps in documentation and pharmacy communication.
—Medication orders not followed; inadequate administration and documentation
28 Aug 2018Follow-Up
28 Aug 2018Follow-Up
Determined a medication administration deficiency involving two residents where prescribed medications were not documented or clarified, impacting proper dosing and administration.
10A NCAC 13F .1004(a)Medication Administration
17 Aug 2018Construction
17 Aug 2018Construction
Found multiple compliance issues in storage, egress, and fire safety areas.
Identified deficiencies related to obstructed corridors, unsafe combustible storage, and issues with doors and fire-related procedures during a survey.
—Corridors - Physical plant
—Combustible storage in unapproved space
—Fire safety - drills, alarms, and related procedures
—Building equipment maintained safe, operating
06 Jun 2018Inspection
06 Jun 2018Inspection
Determined that nutritional supplements ordered for residents were not served, and hot water temperatures were recorded at unsafe levels, with actions planned to address both issues.
Type B10A NCAC 13F .0904Nutrition and Food Service
Type B—Hot water temperature safety
06 Jun 2018Inspection
06 Jun 2018Inspection
Investigated multiple care and safety concerns, including hot water temperatures, inadequate nutrition support, medication administration errors, and residents' rights issues.
Type B10A NCAC 13F .0311(d)Other Requirements
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
10A NCAC 13F .1004(a)Medication Administration
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
G.S. 131D-21(7) Declaration of Resident's RightsDeclaration of Residents' Rights - Reasonable response
13 Dec 2016Follow-Up
13 Dec 2016Follow-Up
Investigated a follow-up and found remaining deficiencies requiring further action.
Identified deficiencies in corridor doors that could hinder fire and smoke resistance, and further action was required.
10A NCAC 13F .0311Other Requirements
26 Oct 2016Construction
26 Oct 2016Construction
Identified safety and maintenance deficiencies, including fire safety rehearsals not adequately addressed, unsafe building equipment conditions, and evacuation planning issues.
Type A10A NCAC 13F .0300Physical Plant
Type A10A NCAC 13F .0300Physical Plant
26 Oct 2016Construction
26 Oct 2016Construction
Identified multiple safety and maintenance deficiencies in the physical plant, including an outdated sprinkler inspection, unsafe storage practices, and inadequate fire drills.
10A NCAC 13F .0302Must Have Current Sanitation and Fire Safety Reports
10A NCAC 13F .0306Housekeeping and Furnishings - Free of Hazards
10A NCAC 13F .0309Fire Safety - Plan for Evacuation
Identified deficiencies related to residents' rights, medication aide competency, and confidentiality of resident records. A prior Type B violation was not abated.
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. 131D-21(6)Declaration of Residents' Rights (Competency)
Type BG.S. 131D-4.5B(b)ACH Medication Aides; Training and Competency
07 Apr 2016Follow-Up
07 Apr 2016Follow-Up
Found deficiencies in medication aide training/competency and in keeping resident records confidential. Specifically, two staff lacked documentation of completing the state written medication examination within the required 60-day window after clinical skills validation, and resident records were left unsecured in hallways.
G.S. 131D-21(2)Declaration of Residents' Rights
G.S. 131D-21(6)Declaration of Resident's Rights
Type BG.S. § 131D-4.5B(b)Adult Care Home Medication Aides; Training and Competency
17 Dec 2015Complaint
17 Dec 2015Complaint
Investigated showed deficiencies in resident care, staffing, medication administration, and training with issues around residents' rights and documentation.
Type AG.S. 131D-21Summary statement of deficiencies (care staffing, housekeeping, and meals)
Type AG.S. 131D-21Continued from page 3 - Staffing and supervision
Type AG.S. 131D-21Interview findings (Resident Care Coordinator)
Type AG.S. 131D-4.5BStaff training and competency (Medication Aide) – Training requirements
Type AG.S. 131D-4.5BMedication Aide competency validation
Type AG.S. 131D-21Declaration of Residents' Rights
17 Dec 2015Complaint
17 Dec 2015Complaint
Found staffing-related deficiencies including excessive housekeeping by aides during 7 a.m.–9 p.m. and multiple medication aides lacking required training and competency.
10A NCAC 13F .0604 (2--b) Personal Care And Other StaffingPersonal Care And Other Staff
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
Type BG.S. § 131D-4.5B(b) ACH Medication Aides; Training and CompetencyACH Medication Aides; Training and Competency
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Cherry Springs Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cherry Springs Village directly. There is no cost for this service. We are compensated by the community you select.
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