Heritage Hills Senior Living

    3200 Heritage Cir, Hendersonville, NC 28791
    • Independent Living
    • Assisted Living
    • Memory Care

    Comfortable affordable home, caring staff

    I moved my mom here and I'm very pleased - beautiful, well-maintained campus with private cottages and on-site memory care, lots of activities, and chef-prepared meals. The staff (Eric and the team) are kind, knowledgeable and responsive, orientation was thorough, and families get regular updates. Comfortable, affordable, and truly feels like home - I'd recommend it.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.61·(197)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.6
    • Meals

      3.9
    • Amenities

      4.2
    • Value

      4.0

    Pros

    • Scenic, well-maintained campus and grounds
    • Close proximity to hospitals, VA services, and regional amenities
    • Continuum of care including independent living, assisted living, and memory care
    • Strong memory-care program with small household model
    • Compassionate, accessible, and person-focused staff
    • On-site therapy and rehabilitation services
    • Chef-prepared, varied meal program and dining options
    • Active, diverse activities and social programming
    • Private single-family cottages and apartments with garages and yards
    • Age-in-place resources and care-coordination guidance
    • Pet-friendly community
    • Specialty amenities (craft house, woodworking shop, therapy house)
    • Housekeeping and maintenance services included in many units
    • Lease-style affordability with low/no entrance fee options
    • Safe, walkable neighborhood with shaded trails and nearby cultural offerings

    Cons

    • Inconsistent management responsiveness and follow-up
    • Maintenance backlog and deferred repairs on aging housing stock
    • Unreliable emergency-response system testing and documentation
    • Staff turnover and variable training affecting continuity of care
    • Inconsistent food quality and periodic dining declines
    • Sanitation and odor-control issues in some residences
    • Laundry and personal-item handling inconsistencies
    • Limited pedestrian accessibility and winter/ice navigation challenges
    • Level-of-care limitations for higher-dependency residents in some units
    • Billing and administrative errors and paperwork inaccuracies

    Summary of reviews

    Heritage Hills presents as a neighborhood-style senior living campus with several clear strengths and a few operational inconsistencies. The community is consistently described as scenic and well-kept, with detached cottages, garden areas, garages, and specialty amenity houses (craft, woodworking, therapy). Its location near hospitals, VA services, cultural venues and outdoor recreation is a recurring advantage for families seeking access to clinical care and regional activities. The campus model—private homes plus a central clubhouse and separate memory-care household—supports residents who prioritize independence while preserving access to higher levels of care.

    Care and staffing are commonly cited as the community’s strongest attributes. Many families and residents praised warm, compassionate staff and timely clinical response in medical situations. The memory-care unit is frequently characterized as small, home-like, and staffed with personnel experienced in dementia care; therapy and on-site rehab services are available and described as high-quality. At the same time, reviewers indicated variability in staff continuity and training: periodic turnover and uneven skill levels can affect consistency of care and handoffs.

    Dining and daily life receive largely positive commentary. The dining program is often called chef-driven with varied menus and a restaurant-like dining room; meal plans and utilities bundled into rent are appealing to many residents. Activity programming is broad — exercise classes, music groups, woodworking, crafts, clubs, outings, and holiday events — supporting social engagement and purposeful routines. However, several comments note inconsistent meal quality over time and isolated declines after staff or chef changes, suggesting menu stability is an operational area to monitor.

    Facilities and accessibility are mixed. Many reviewers appreciate private cottages, yards, and the campus layout, and they endorse the community’s pet policy, walking paths, and outdoor spaces. Conversely, the housing stock is aging in places; reviewers reported deferred repairs, plumbing/heating/electrical issues in individual homes, and occasional mold or odor-control concerns. Campus navigation can be difficult on foot for mobility-impaired residents, and winter weather or icy conditions were described as creating accessibility and safety challenges in some areas. There are also mentions that not all units are optimally configured for full wheelchair accessibility.

    Management and operations show a split pattern. Several reviewers described responsive, proactive managers and strong family communication, while others described slow maintenance response, incomplete documentation (particularly around emergency system testing), billing errors, and insufficient follow-up from administrative staff. Emergency-response system reliability and documentation were raised as specific operational concerns; these should be clarified during tours. Laundry and personal-item management were also identified as an area with inconsistent results in practice.

    Overall, Heritage Hills appears to be a community with many hallmarks families seek: a friendly, activity-rich environment; skilled memory care; on-site therapy; and private home-style living. Prospective residents and families should weigh the strong clinical and social offerings against operational considerations such as maintenance responsiveness, emergency-system verification, accessibility for higher-dependency mobility needs, and consistency in dining and housekeeping services. During a visit, recommended due diligence includes asking for recent maintenance and emergency-system test records, a clear outline of staffing continuity and training for dementia care, sample menus, and the community’s protocols for addressing delayed repairs and billing questions.

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    Location

    Map showing location of Heritage Hills Senior Living

    Heritage Hills Senior Living is located at 3200 Heritage Cir, Hendersonville, NC, 28791.

    About Heritage Hills Senior Living

    Heritage Hills Senior Living sits in Hendersonville, North Carolina, where rows of one-story, single-family homes line the property like a quiet village and tall, dense trees surround everything with forest views that stay green all year, and the air feels a little fresher because every home's smoke-free. The independent living units have full kitchens, living rooms, private bathrooms, laundry rooms, and attached single-car garages, plus patios or outdoor spots where one can sit and watch the birds or just enjoy the quiet, with floor plans that are easy to get around and everything on one level, which makes moving through the house less of a worry for anybody using a walker or wheelchair. Most people here live in private one-bedroom or two-bedroom homes, but the community also has a Memory Care building where residents with Alzheimer's, dementia, or other related needs get person-centered care and careful monitoring for safety, with studio apartments (some private, some shared) that have their own bathrooms and always someone nearby to help, thanks to the Amara Memory Support program, which tries to keep routines steady and activities meaningful every day.

    Staff at Heritage Hills are around 24 hours a day to help with daily activities, meal preparation, medication reminders, and personal care, always doing their best to treat every resident with respect and a friendly word, and a nurse is often on call for more specialized health needs. There's on-site physical, occupational, and speech therapy as well as hospice support, and therapists or doctors can come by for scheduled visits, including a podiatrist and dentist. Apartments and homes use emergency alert systems, and the whole community runs under a 24-hour security system, which helps families feel calmer about safety. The homes and common spaces have wide doorways, wheelchair-accessible showers, and other supports for disabilities, so the place stays comfortable no matter someone's mobility level.

    Meals here come from a restaurant-style dining room that's open all day, though independent living residents can cook at home if they want, and everyone gets seven prepared meals a week as part of their services. Bi-weekly housekeeping, weekly laundry and linen services, and regular trash collection take the burden off the chores, with all utilities, cable TV, and transportation services included in the living arrangements, so it's easier to budget without surprises. The thermostats are controlled independently in each home, and residents can bring their cats or dogs, with plenty of outdoor space for pets, and the beautician or barber visits right on site, so nobody has to travel far to feel put together.

    The Craft House and woodworking shop give space for hands-on work, while a library and computer lab let residents read, play games, or keep in touch with grandkids. Many organized activities pop up on the calendar, including fitness classes, social hours, devotional gatherings, and special events in both the indoor and outdoor common areas, and the staff tries to keep everyone engaged at their own pace, whether that means gardening, painting, or just joining in a coffee chat. Residents can join health and wellness programs built for older adults, and there's support for those looking to stay active as well as those who need a gentler routine.

    Heritage Hills Senior Living provides several living solutions, with Independent Living, Assisted Living, Memory Care, Skilled Nursing, Respite Care, and even a Continuing Care Retirement Community option, which lets people adjust care levels as their needs change, and that kind of flexibility helps most residents stay in familiar surroundings. The surroundings feel suburban and peaceful, with enough neighbors close by for community but enough space for privacy, and there are always opportunities to take part in group events or have quiet time alone. All in all, Heritage Hills offers the kind of steady routine, friendly staff, plenty of helpful services, and nature views that can make older adults feel comfortable and safe while getting the day-to-day help they might need.

    About Pacifica Senior Living

    Heritage Hills Senior Living is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Heritage Hills Senior Living offers independent living, assisted living, and memory care.

    There are 98 photos of Heritage Hills Senior Living on Mirador.

    Yes, Heritage Hills Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 3200 Heritage Cir, Hendersonville, NC 28791.

    No, Heritage Hills Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.

    License number944350
    Facility typeAdult Care Home
    Capacity24 residents
    View the official license record

    Inspection Reports

    15

    Reports

    2

    Type A Citations

    2

    Type B Citations

    0

    Complaints

    10

    Years

    14 Jan 2025Follow-Up
    Identified deficiencies in dietary management and meal service, including missing diet orders, absence of a therapeutic-diet menu, and staff unfamiliar with residents' diets.
    • 10A NCAC 13F .0904(c)(7)Dietary orders and menus
    • 10A NCAC 13F .0904(e)(4)Provider's plan of correction
    • 10A NCAC 13F .0909Resident Rights
    14 Jan 2025Follow-Up
    Identified failures to provide matching therapeutic diet menus, to serve diets as ordered, and to preserve residents' rights to choose meals, resulting in mismatched diets for two residents and reduced meal choice.
    • 10A NCAC 13F .0904(c)(7)Nutrition And Food Service
    • 10A NCAC 13F .0904(e)(4)Nutrition and Food Service
    • 10A NCAC 13F .0909Resident Rights
    28 Feb 2024Follow-Up
    Concluded that the previously identified deficiencies were corrected and no further action is required.
    23 Aug 2023Construction
    Identified deficiencies in building safety, exterior maintenance and fire-safety-related equipment during a survey, including pest entry points and unsafe conditions.
    • Type A10A NCAC 13F .0300Building Equipment Maintained Safe, Operating
    • Type B10A NCAC 13F .0300Building Equipment Maintained Safe, Operating
    • c10A NCAC 13F .0300Building Equipment Maintained Safe, Operating
    • Type A10A NCAC 13F .0300Outside Premises - Clean, Safe
    23 Aug 2023Construction
    Observed multiple deficiencies related to physical plant safety and maintenance. Spaces used for storage, damaged or unsafe fire safety components, and outdoor areas not maintained were identified.
    • 10A NCAC 13F .0301(2)PHYSICAL PLANT - Application of physical plant requirements
    • 10A NCAC 13F .0305(e)(10)PHYSICAL ENVIRONMENT - Bathrooms
    • 10A NCAC 13F .0305(m)PHYSICAL ENVIRONMENT - Outside premises
    • 10A NCAC 13F .0306(a)(5)HOUSEKEEPING AND FURNISHINGS
    • 10A NCAC 13F .0311BUILDING EQUIPMENT MAINTAINED SAFE, OPERATING
    25 Oct 2022Follow-Up
    Identified deficiencies in the management of therapeutic diets and related menu printing/access; corrective actions were implemented to address the issues.
    • 10A NCAC 13F .0904(c)(7)Nutrition And Food Service
    25 Oct 2022Follow-Up
    Found no matching therapeutic diet menu for residents with physician-ordered therapeutic diets; staff relied on a regular menu adapted for all diets.
    • 10A NCAC 13F .0904(c)(7)Therapeutic diet menus
    27 Dec 2019Construction
    Identified multiple deficiencies related to fire safety, evacuation readiness, and building maintenance. These included problems with emergency releases, missing safety reports, obstructed corridors, and unsafe exterior paths.
    • 10A NCAC 13F .0301Application of physical plant requirements
    • 10A NCAC 13F .0302(f)Current sanitation and fire safety inspection reports
    • 10A NCAC 13F .0305(g)Corridors free of equipment and obstructions
    • 10A NCAC 13F .0305(m)Outside premises - clean and safe
    • 10A NCAC 13F .0309Plan for evacuation and fire safety rehearsals
    • 10A NCAC 13F .0311Building equipment maintained safe, operating
    18 Jun 2019Follow-Up
    Found deficiencies related to outdated health forms and inadequate medication administration, with multiple interview attempts and documentation issues identified.
    • Type B10A NCAC 13F .0703 (b) Tuberculosis Test, Medical Examination And ImmunizationsTuberculosis Test, Medical Examination And Immunizations
    • Medication administration
    18 Jun 2019Follow-Up
    Identified deficiencies in the completion of annual medical examinations and in medication administration, including an outdated health examination form and several medications not administered as ordered due to unavailability.
    • 10A NCAC 13F .0703(b)Tuberculosis Test, Medical Examination And Immunizations
    • 10A NCAC 13F .1004(a)Medication Administration
    01 Mar 2018Inspection
    Identified multiple deficiencies in nutrition and food service, medication orders, and Special Care Unit resident profiles and staff training.
    • 10A NCAC 13F .0904(d)(3)(A)Nutrition and Food Service
    • 10A NCAC 13F .1002(a)Medication Orders
    • 10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
    • 10A NCAC 13F .1309Special Care Unit Staff Orientation And Training
    08 Nov 2017Construction
    Identified safety-related maintenance deficiencies, including a missing sprinkler escutcheon and unprotected fire-stopping around a water heater line.
    • 10A NCAC 13F .0301Existing Licensed Facility – Physical Plant
    • 10A NCAC 13F .0301Physical Plant Requirements
    08 Nov 2017Construction
    Identified deficiencies in the building's physical plant and safety systems, including missing wiring diagrams for the magnetic locking system and unsafe fire-system components.
    • Missing wiring diagram and component location map for magnetic locking system
    • Building Equipment Maintained Safe, Operating
    21 Jan 2016Construction
    Identified safety and maintenance deficiencies, including issues with door closures, detectors, and required documentation.
    • Corridor doors not closing / fire and smoke passage
    • Smoke detector replaced; service contract in place
    • Ice machine drain line / maintenance
    • Current sanitation and fire safety reports
    21 Jan 2016Construction
    Identified multiple physical-plant and fire-safety deficiencies, including unlabeled emergency release switches on magnetically locked exits, sprinkler system concerns, and unsafe door hardware and penetrations.
    • 10A NCAC 13F .0301Application of Physical Plant Requirements
    • 10A NCAC 13F .0302Design and Construction
    • 10A NCAC 13F .0311Other Requirements

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    Mirador Living is not affiliated with the owner or operator(s) of Heritage Hills Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Heritage Hills Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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