Most feedback describes Best of Care as a small, residential-feeling community where residents are known personally and families can communicate directly with staff and leadership. Families frequently describe caregivers as kind and attentive, with responsive call-bell support and help settling residents into the community. Some accounts, however, raise concerns about staff patience and professionalism, and one family noted that staffing can be difficult to maintain consistently.
Dining is a recurring strength: reviewers describe homemade, appealing meals and staff who ask about residents’ preferences and dietary needs. Several families also report that residents are eating well. Activities mentioned include bingo, Bible study, outdoor pursuits, and an activity director available during the day. A beauty salon is also available on site.
The setting is often described as clean, bright, accessible, and home-like, with a smaller-house option characterized as cozy. One visitor reported odor concerns and audible resident distress in the main facility, contrasting with the generally favorable cleanliness descriptions. A separate tour visitor felt the appointment was not well coordinated and was not shown the rest of the facility; another found staff knowledgeable and residents engaged but chose a different setting based on fit. Distance from Charlotte and residents’ existing physicians was also a consideration for one family.
Management and family communication receive positive feedback, including accounts of hands-on leadership and assistance with medical appointments. One family reported that medications were administered accurately and on time, while another raised concerns about medication practices. A separate reviewer described serious concerns about clinical response before a family member’s death after a hospital transfer. These accounts differ substantially from other families’ favorable care experiences and are not corroborated across the reviews. Prospective residents and families may wish to ask directly about staffing coverage, medication oversight, clinical escalation procedures, and how tours are arranged.
