I moved my mom into Brookdale Concord Parkway and have been very pleased. The staff - especially Blake Schooley - are compassionate, attentive, and consistently go above and beyond: they helped with move-in, dietary needs, therapy, and send regular updates and photos. The community is clean, welcoming, activity-filled and family-oriented, so I have real peace of mind about her care.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.46·(189)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.4
Meals
3.6
Amenities
4.0
Value
3.4
Pros
Compassionate and responsive caregiving staff
Strong admissions and placement support
Clean and well-maintained common areas
Engaging activities program (bingo, music, outings)
On-site transportation and appointment assistance
On-site physical and occupational therapy
Dedicated memory-care neighborhood with 24/7 nursing
Homelike, resort-like communal spaces and courtyard
Private and adaptable apartment-style room options
Resident ambassador/buddy mentorship program
Move-in assistance and logistical support
Long-tenured staff and family-oriented culture
Cons
Inconsistent dining quality and meal-service continuity
Variable cleanliness and sanitation in resident rooms and some care areas
Staffing variability and high caregiver turnover
Slow response times to call bells and assistance requests
Medication-management inconsistencies
Management instability and uneven family communication
Gaps in clinical-incident response and follow-up processes
Small private-room footprints relative to cost
Billing and administrative process errors
Summary of reviews
Brookdale Concord Parkway elicits a mixed but overall family-centric impression: many reviews praise frontline staff as the community's strongest asset and describe caregivers, activities coordinators, and admissions personnel as compassionate, responsive, and willing to go beyond basic duties. Admissions and placement support—frequently identified by name—receives consistent praise for guidance, move-in assistance, and logistical help. The activities program and social calendar (bingo, music, outings, church services, Wii bowling, and other group events) are commonly described as lively and well-attended, and transportation/van service and on-site therapy are cited as helpful supports for residents.
Care quality is portrayed unevenly. Numerous accounts commend attentive, kind caregivers and effective therapy that aided residents' mobility and engagement. At the same time, a recurrent theme involves operational lapses: concerns about medication administration timing, occasional safety incidents (including falls), and delays in attending to residents that have raised questions about transfer-safety practices and fall-prevention measures. Memory-care is highlighted as a staffed neighborhood with 24/7 nursing and robust programming, yet some families describe the memory unit environment and room sizes as dated or depressing; overall, the quality and atmosphere of memory care appear to vary across units.
Dining and activities are strengths for many families—several reviewers note enjoyable meals, varied menus, and frequent programming—but meal quality and availability are inconsistent for others. Common operational complaints include limited menu selections at times, meals running out, and service delays. Activities and communal areas (courtyards, lounges, library, beauty salon) are generally well-regarded and contribute to a homelike, resort-like environment; private-room and apartment-style options are available but several families feel room size is small relative to cost.
Facility maintenance and cleanliness receive mixed feedback. Many reviewers describe clean, well-kept common areas and an odor-free atmosphere, while discrete reports indicate sanitation and maintenance issues in some resident rooms and parts of the memory-care neighborhood, and occasional disruption during remodeling. Staffing and management patterns are another clear area of divergence: long-tenured and dedicated staff are valued, yet there are repeated notes about caregiver turnover, use of agency nurses, slow call responses, and executive turnover that have affected consistency of communication and operations. Billing and administrative processes also surface as a concern in several accounts, including misapplied payments and accounting errors.
In sum, Brookdale Concord Parkway appears to offer strong relational care, an active activities program, and useful on-site services that fit many residents well. Prospective families should weigh those strengths against recurring operational issues—especially staffing consistency, medication and incident-response processes, dining reliability, room size versus cost, and the potential for variable conditions in memory care—and discuss these topics directly with management during tours and contract negotiations.
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Location
Brookdale Concord Parkway is located at 2452 Rock Hill Church Rd, Concord, NC, 28027.
About Brookdale Concord Parkway
Brookdale Concord Parkway sits near Charlotte in Concord, North Carolina, and gives seniors a place to live with different levels of care under one roof, so if you just want maintenance-free living for those over 55, you can do that, but if you need more support, they have assisted living with help for personal care, laundry, meals, and even help with activities like bathing and getting dressed, along with independent living and skilled nursing for more serious health needs, and they also have memory care for people living with Alzheimer's or dementia, including a closely watched environment, special brain games, gentle daily routines, and group walks for those who need it. There's staff available day and night, all week long, so residents always have someone nearby if something unexpected happens, and they work from care plans made for each person based on what they need and want.
The building and grounds keep seniors in mind with wheelchair accessible showers, full tubs to help those with mobility needs, and there are landscaped paths you can stroll along, even with a pet, and lots of big windows make the bedrooms and common spaces bright and neighborly, where people can relax, read, or watch TV in roomy sitting areas. The dining rooms are simple and well-lit, with tables that have light green linens, and meals come on colorful plates along with snacks easy to eat between meals, plus vegetarian choices for anyone who wants them. There's an on-site beauty salon, and a parlor for folks who enjoy ice cream in the afternoon. For getting around, residents get to use their own parking spaces or take the free transportation to shop, join offsite activities, or go to devotional services held off the property. You'll also find a calendar of group activities, both fun and helpful, from educational programs to games and outings, and there's adult day care, too, if you only need the place for a short while during the day.
Memory care residents have dedicated support with an environment set up for safety and mental engagement, and there's counseling available by psychiatrists and psychoanalysts for those who need help through tough times. Hospice and rehab services are also on hand for people who have changes in their health needs, and the whole place gets regular checks to stay current on state licensing. The living options include studio units between 192 and 290 square feet, set up with combined living and sleeping areas and closet space, so it's manageable for older adults, and there are different floor plans for different preferences. The campus feels peaceful, a little like a country estate with columns at the entrance and nicely decorated welcome areas, and there's a sense that people can be as active or as quiet as they like, with the aim to keep life happy, safe, and a little easier. The community has received the Best of Senior Living Award and high marks from residents and families, and as part of Brookdale Senior Living, it draws on a long record of caring for seniors in many places. Brookdale Concord Parkway stands out for giving seniors choices about how they want to live, a pet-friendly environment, and just enough help to let people keep their independence for as long as possible.
About Brookdale
Brookdale Concord Parkway is managed by Brookdale.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Concord Parkway offers competitive pricing, with rates starting at a cost of $2,240 per month.
Brookdale Concord Parkway offers assisted living and memory care.
There are 36 photos of Brookdale Concord Parkway on Mirador.
The full address for this community is 2452 Rock Hill Church Rd, Concord, NC 28027.
No, Brookdale Concord Parkway does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Found deficiencies in care planning, diet management, and SCU resident profiling. The findings included late or missing signatures on care plans, issues with diet orders and meals, and incomplete quarterly SCU profiles.
—Care plan signatures not completed within required timeframe
—Dietary orders and meal service deficiencies
—SCU resident profiling and documentation
25 Jul 2024Follow-Up
25 Jul 2024Follow-Up
Found deficiencies in care planning, diet management, and SCU profiling. A PCP did not sign a care plan within 15 days, two residents received meals not in line with textured-modified diets, and one SCU profile wasn't updated quarterly.
10A NCAC 13F .0802 (e)Resident Care Plan
10A NCAC 13F .0904(e)(4)Nutrition and Food Service - Therapeutic Diets
10A NCAC 13F .1307Special Care Unit Res. Profile & Care Plan
23 Dec 2023Follow-Up
23 Dec 2023Follow-Up
Found multiple deficiencies related to physical plant and safety systems, including delayed egress signage, unsubmitted plan revisions for locking changes, outside and interior maintenance issues, and inadequate exhaust ventilation.
10A NCAC 13F .0301Application of Physical Plant Requirements
Identified multiple deficiencies related to physical plant, exterior environment, housekeeping, and safety systems that required correction.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0304Plans and Specifications
10A NCAC 13F .0305Physical Environment
10A NCAC 13F .0306Housekeeping and Furnishings
10A NCAC 13F .0311Other Requirements
10A NCAC 13F .0311Other Requirements
20 Dec 2023Follow-Up
20 Dec 2023Follow-Up
Identified multiple deficiencies related to delayed egress signage, plan submissions, outside premises cleanliness, housekeeping, building safety, and exhaust ventilation.
10A NCAC 13F .0301Application of Physical Plant Requirements
Identified extensive deficiencies across physical plant, outside grounds, housekeeping, and safety systems, including improper locking changes, missing signage, nonfunctional ventilation and fire safety components, and hazards from clutter.
Investigated a maglock/door-access complaint and found multiple safety, fire protection, electrical, and maintenance deficiencies due to outdated or incomplete adherence to code requirements.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0306HOUSEKEEPING-MAINTAINED FREE OF HAZARDS
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311EXHAUST VENTILATION
01 Dec 2022Follow-Up
01 Dec 2022Follow-Up
Investigated deficiencies showed failures in resident care planning, documentation, and review processes across multiple areas, with missing signatures, incomplete care plans, and inadequate record audits.
Rule .0703Documentation and tracking of care planning and TB testing
10A NCAC 13F .0801Resident Assessments and Care Plans
Rule .0802Resident Care Plans—Ongoing Updates
Rule .0903Plan of care development and monitoring
Rule .1009Medication management and orders
Rule .1302Special Care Unit Disclosure
Rule .1307Special Care Unit resident profile and chart audits
01 Dec 2022Follow-Up
01 Dec 2022Follow-Up
Identified multiple deficiencies in medical exams, resident assessments, care planning, medication management, and special care unit documentation.
Type B10A NCAC 13F .0703(b)Tuberculosis Test, Medical Examination And Immunizations
Type B10A NCAC 13F .0801(b)Resident Assessment
e10A NCAC 13F .0802(e)Resident Care Plan
c10A NCAC 13F .0903(c)Licensed Health Professional Support
Type B10A NCAC 13F .1009(b)Pharmaceutical Care
Type A10A NCAC 13F .1302Special Care Unit Disclosure
10A NCAC 13F .1307Special Care Unit Resident Profile & Care Plan
27 Feb 2020Follow-Up
27 Feb 2020Follow-Up
Investigated medication administration deficiencies showed multiple prescribed medications and supplies were not available or administered as ordered, due to backorders and communication gaps.
10A NCAC 13F .1004(a)Medication Administration
27 Feb 2020Complaint
27 Feb 2020Complaint
Investigated medication management issues including backordered meds and incomplete records, with evidence of meds not being available when needed and lapses in medication cart practices.
10A NCAC 13F.1004(a)Medication Administration
10A NCAC 13F.1004(a)Medication Administration
10A NCAC 13F.1004(a)Medication Administration
10A NCAC 13F.1004(a)Medication Administration
14 Jan 2020Follow-Up
14 Jan 2020Follow-Up
Identified missing safety documentation and multiple safety deficiencies, including non-working electrical outlets in wet locations and several fire/safety system issues.
10A NCAC 13F .0302Current sanitation and fire safety reports
10A NCAC 13F .0310Electrical outlets in wet locations
10A NCAC 13F.0306Housekeeping and furnishings – additional structural/safety items
02 May 2018Follow-Up
02 May 2018Follow-Up
Identified failure to serve therapeutic diets as ordered for a resident, due to outdated diet charts and incomplete tracking which led to an incorrect meal being served.
10A NCAC 13F .0904(e)(4)Nutrition and Food Service - Therapeutic Diets in Adult Care Homes: All therapeutic diets, including nutritional supplements and thickened liquids, shall be served as ordered by the resident's physician
02 May 2018Follow-Up
02 May 2018Follow-Up
Identified violations of dietary orders and tracking; a texture-modified diet was not followed for a resident and related records were not updated.
10A NCAC 13F .0904(e)(4)Dietary orders and therapeutic diet tracking
01 Nov 2017Construction
01 Nov 2017Construction
Identified multiple deficiencies in physical plant, housekeeping, ventilation, and safety systems, including issues with special locking door components and emergency releases. Observed several items not meeting required standards for safe operation.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
Investigated multiple deficiencies related to safety systems and building maintenance observed during the inspection.
22 Sept 2016Inspection
22 Sept 2016Inspection
Identified environmental issues with mold-like growth and moisture damage in resident areas, and nutrition/dietary service problems including miscommunication and failure to follow puree diet orders.
10A NCAC 13F .0306(a)(1)Housekeeping and Furnishings
10A NCAC 13F .0904(e)(4)Nutrition and Food Service
22 Sept 2016Inspection
22 Sept 2016Inspection
Investigated mold-like growth on baseboards in several rooms and improper serving of a pureed diet to a resident.
10A NCAC 13F .0306(a)(1)Housekeeping And Furnishings
10A NCAC 13F .0904(e)(4)Therapeutic Diets in Adult Care Homes
17 Feb 2016Follow-Up
17 Feb 2016Follow-Up
Found deficiencies in magnetic locking, fire safety documentation, and door hardware that did not meet code.
10A NCAC 13F .0301Applications of physical plant requirements
Identified deficiencies related to exit requirements and building equipment maintenance; wiring diagram at the fire alarm panel was missing and the central emergency release did not function as required.
—Continued From page 1; no wiring diagram or system components location map at the fire alarm panel
Found multiple deficiencies in physical plant and safety systems, including improper exit locking, missing wiring diagrams, inadequate fire drill documentation, uninspected fire suppression, and nonfunctional exhaust and emergency lighting.
10A NCAC 13F .0301APPLICATION OF PHYSICAL PLANT REQUIREMENTS
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
10A NCAC 13F .0309PLAN FOR EVACUATION
10A NCAC 13F .0311OTHER REQUIREMENTS
10A NCAC 13F .0311EXHAUST VENTILATION
06 Nov 2015Construction
06 Nov 2015Construction
The inspection identified multiple safety and regulatory deficiencies, including blocked access to electrical panels, unsigned extinguisher tags, and incomplete fire-safety drills.
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Mirador Living is not affiliated with the owner or operator(s) of Brookdale Concord Parkway. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Concord Parkway directly. There is no cost for this service. We are compensated by the community you select.
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