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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.04·(137)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.1
Meals
3.4
Amenities
3.5
Value
2.9
Pros
Compassionate, patient caregiving staff
Responsive family communication and issue resolution
Engaging activities and varied programming
Well-maintained grounds and outdoor courtyard
Spacious room and suite options
Clean common areas and tidy dining rooms
On-site dining with meal variety and accommodations
Memory-care programming and dementia expertise
Hospice cooperation and end-of-life support
Convenient location near hospital and medical providers
Pet-friendly community
Smooth move-in and transition assistance
24/7 care availability
Cons
Chronic understaffing, especially in memory care and during nights/weekends
Inconsistent cleanliness and sanitation practices including laundry handling
Incontinence-care delays and associated odor concerns
Gaps in supervision and delayed responses to resident incidents
Limited suitability for higher-acuity dementia and complex medical needs
Variable food quality, portioning, and menu consistency
Inconsistent management responsiveness and follow-through
Unclear pricing structure and extra-charge practices tied to care needs
Inconsistent maintenance and slower repair turnaround
Pest-control concerns in some units
Dated interior areas and uneven facility lighting
Restricted or uneven visitation policies
Summary of reviews
Overall impression is mixed: many families praise the staff’s compassion, the active social programming, and the campus amenities, while others describe persistent operational gaps that affect care consistency. The facility presents strengths as an engaged community with sizable rooms, attractive outdoor spaces, and an active calendar; these elements contribute to positive social outcomes for residents who match the facility’s level of care.
Care quality and clinical oversight show a divided pattern. Numerous accounts describe attentive med techs, helpful CNAs, and effective hospice collaboration, and some families report correct medication adjustments and steady clinical support. At the same time, there are recurring concerns about staffing levels and supervision, particularly in the memory-care unit and overnight/weekend coverage. Those operational limitations are linked to delayed assistance after incidents, challenges managing higher-acuity dementia behaviors, and instances where families felt compelled to hire private sitters or seek alternative placement. Incontinence-care concerns, including inconsistent response and room-level sanitation issues, also appear as an operational pattern rather than isolated language.
Staff and management: reviewers regularly highlight individual caregivers, activity staff, and sales/transition personnel as strengths — describing them as kind, patient, and communicative. However, management responsiveness is uneven: some families report quick resolution of issues and strong director engagement, while others describe poor follow-through, confusing billing, and inconsistent administrative communication after move-in. These mixed reports suggest variability in supervisory consistency and staff training/retention that can affect day-to-day reliability.
Dining and activities: the community offers a robust activities program (bingo, music, crafts, social events) that many residents use and appreciate. Dining experiences are mixed: several families praise the food and dining atmosphere, while others cite small portions, limited variety at times, or variability in meal quality between breakfast, lunch, and dinner. Families should expect an active social calendar but may want to confirm menu rotation and special-diet accommodations during a tour.
Facilities and maintenance: the grounds, courtyards, and many communal areas receive positive comments for upkeep. Room sizes and layout options are often cited as a benefit. Conversely, some interior areas are described as dated or dimly lit, and maintenance responsiveness is inconsistent in a subset of experiences. Cleanliness reports vary from consistently tidy common spaces to concerns about room-level sanitation, laundry errors, and pest-control issues in certain units; these suggest that housekeeping performance may be uneven across the community.
Notable patterns and recommendations for families: there is a clear split between families who find the community warm, well-staffed, and value-driven, and those who encounter operational weaknesses significant enough to prompt relocation. The most consistent operational issues are understaffing (especially for higher-acuity memory-care needs and overnight coverage), inconsistent housekeeping/sanitation practices, and variability in management follow-through and billing clarity. Prospective residents and families should assess acuity fit carefully: ask about staffing ratios at relevant times of day, memory-care staff training in redirection and engagement, overnight supervision protocols, incident-response procedures, housekeeping and laundry workflows, pest-control practices, and a detailed explanation of base fees versus care-related charges. Touring at different times (weekday, weekend, evening) and speaking directly with nursing leadership and activity staff can help determine whether the community’s strengths align with an individual resident’s needs.
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Location
Brookdale Monroe Square is located at 918 Fitzgerald St, Monroe, NC, 28112.
About Brookdale Monroe Square
Brookdale Monroe Square sits in a pleasant spot and offers senior living with independent living, assisted living, memory care, and even skilled nursing all on a single campus, which means a person doesn't have to move far if their needs change. The community has a single-story design, making it easy for folks with limited mobility to get around, and the private apartments come in several sizes including studios, one-bedrooms, and two-bedrooms, all with kitchenettes, private baths, and emergency call systems for peace of mind. Residents can bring their pets since the place is pet-friendly, and there are options for both private and companion suites.
People get help based on what they need, so if someone needs a little support with things like dressing, bathing, or medication, staff trained in elderly care and safety are around day and night, assisted by nurses for those who need more medical oversight. For those dealing with memory issues like Alzheimer's or dementia, the community has special programs and trained teams to help keep them comfortable and safe, including built-in supports to prevent wandering and confusion. Health care gets a boost with services like pharmacy, psychiatric care, hospice, and at-home care right on site, and there's even short-term respite if a family needs a break.
The social part of life is strong here, with three fresh meals a day served in the main dining room, plenty of activities like arts and crafts, music, gardening, and scheduled outings, plus a game room, library, and walking trails around tidy grounds and shaded courtyards. Residents can join fitness classes, spiritual services, and group enrichment programs, and there's a beauty/barber shop, a fitness center, Wi-Fi, and lounges to sit with friends. Housekeeping, laundry, bed-making, and transportation help keep things simple for residents. Service plans get reviewed regularly by staff, so folks get the right support as needs change, and safety stays a focus through emergency response systems and fall prevention. The place is recognized for having high-quality care in assisted living, memory care, independent living, skilled nursing, and continuing care. Residents have choices in what they do, what they eat, and how they want their care shaped, with a goal to help them keep independence as long as possible.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Monroe Square offers competitive pricing, with rates starting at a cost of $4,523 per month.
Brookdale Monroe Square offers assisted living and memory care.
There are 52 photos of Brookdale Monroe Square on Mirador.
The full address for this community is 918 Fitzgerald St, Monroe, NC 28112.
No, Brookdale Monroe Square does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.
Identified multiple deficiencies related to medication administration including staff qualifications, order implementation, med crushing practices, and infection control during med passes.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0902(c)(3-4)Health Care
10A NCAC 13F .1004 (a)Medication Administration
10A NCAC 13F .1004 (n)Medication Administration
12 Mar 2026Follow-Up
12 Mar 2026Follow-Up
Investigated medication staff qualifications, order documentation, and infection control during med passes; found multiple deficiencies involving untested staff, improper order implementation, crushing meds without orders, and lapses in infection control.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .1004 (n)Medication Administration - Infection Control
29 Jul 2025Follow-Up
29 Jul 2025Follow-Up
Found safety deficiencies: flooring separated from the slab creating a tripping hazard, and a door not fitting its jamb, compromising fire door performance.
Identified deficiencies in the physical environment, including damaged flooring in the laundry area and unsecured oxygen bottles.
10A NCAC 13F .0305Floors-Non-skid, in Good Repair
10A NCAC 13F .0306Housekeeping and Furnishings
11 Mar 2025Construction
11 Mar 2025Construction
Identified deficiencies in required safety documentation, floor maintenance, and fire safety equipment. Found missing current sanitation and fire safety records, damaged flooring, and doors not properly closing.
10A NCAC 13F .0302Must Have Current Sanitation & Fire Safety Reports
Found deficiencies in keeping current sanitation and fire safety reports, flooring in need of repair, and fire safety equipment and doors.
10A NCAC 13F .0302DESIGN AND CONSTRUCTION
10A NCAC 13F .0305(i)PHYSICAL ENVIRONMENT
10A NCAC 13F .0311(a)&(k)OTHER REQUIREMENTS
10A NCAC 13F .0311(a)&(k)OTHER REQUIREMENTS
18 Apr 2024Follow-Up
18 Apr 2024Follow-Up
Investigated medication staff qualifications and stool testing procedures. Found deficiencies in training documentation for staff administering medications and in timely, properly documented stool specimen collection.
10A NCAC 13F .0403(a)Qualifications Of Medication Staff
10A NCAC 13F .0902(c)(3-4)Health Care
21 Mar 2024Follow-Up
21 Mar 2024Follow-Up
Identified a deficiency in medication security when a medication cart was left unlocked and unattended, allowing residents to pass by near the cart.
Identified a deficiency in medication storage due to an unlocked cart that allowed residents to access medications.
10A NCAC 13F .1006 (b)Medication Storage
23 May 2023Follow-Up
23 May 2023Follow-Up
Identified deficiencies related to delayed egress door signage and exhaust ventilation in certain spaces.
10A NCAC 13F .0301Signage on delayed egress doors
10A NCAC 13F .0311Exhaust ventilation
23 May 2023Follow-Up
23 May 2023Follow-Up
Identified deficiencies related to delayed egress door signage and exhaust ventilation; one delayed egress door lacked proper labeling and exhaust fans were not functioning.
10A NCAC 13F .0301Application of Physical Plant Requirements
10A NCAC 13F .0311Exhaust Ventilation
18 Feb 2022Inspection
18 Feb 2022Inspection
Observed multiple medication administration errors and lapses in infection control and medication storage, including missed doses, improper timing, and an unlocked cart in a busy area.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(n)Medication Administration
10A NCAC 13F .1006 (b)Medication Storage
18 Feb 2022Inspection
18 Feb 2022Inspection
Found deficiencies in medication administration with improper handling and documentation of refills and verification of meds against records.
The investigation identified several safety and maintenance deficiencies involving equipment security, fire safety rehearsals, electrical/hazardous conditions, and housekeeping. Multiple items required corrective actions.
Type A—Securing equipment
Type A—Fire safety – rehearsals
—Safety: miscellaneous structural/equipment items
Type A—Electrical safety – extension cords
Type A—Housekeeping/maintenance – linen and storage practices
Type A—Fire safety – structural concerns
13 Nov 2019Construction
13 Nov 2019Construction
Identified multiple safety and maintenance deficiencies, including hazards from compressed gas cylinders, gaps in fire safety practices, and electrical and structural concerns.
10A NCAC 13F .0306Housekeeping and furnishings
10A NCAC 13F .0309Fire Safety-Rehearsals on Each Shift
Identified life-safety and physical-plant deficiencies, including delayed egress signage, storage too close to sprinkler heads, and unsafe maintenance of building systems.
—Delayed Egress Locking; required signage on locked doors
—Storage near sprinkler head; potential obstruction to egress
10A NCAC 13F .0311Physical Plant; Building Equipment Maintained Safe, Operating
11 Oct 2017Construction
11 Oct 2017Construction
Investigated a complaint and documented findings.
30 Aug 2017Construction
30 Aug 2017Construction
Observed multiple life-safety and physical plant deficiencies, including delayed egress failures, obstructed corridors, hazardous storage and handling of oxygen, improper water hose setup, missing extinguisher tags, lack of monthly inspections, door/penetration defects, and incomplete exhaust in a housekeeping area.
10A NCAC 13F .0301; NC State Building Code 1012.6.2Delayed Egress/Signage
10A NCAC 13F .0305(g)(4)Corridors free of equipment/obstructions
10A NCAC 13F .0306Housekeeping-Maintained Free of Hazards
10A NCAC 13F .0309; 10A NCAC 13F .0309(b)(c)(f)Fire Safety-Rehearsals on Each Shift
Identified several safety and facilities deficiencies, including issues with egress, ventilation, and maintenance of the physical environment.
15 Jul 2016Follow-Up
15 Jul 2016Follow-Up
Investigated medication administration and found two deficiencies: one medication given more often than ordered and no MAR entry immediately after administration for a resident.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
15 Jul 2016Follow-Up
15 Jul 2016Follow-Up
Regulator identified deficiencies in medication administration and resident record-keeping, including misdocumentation and incomplete MAR entries during a follow-up review.
10A NCAC 13F .1004(a)Medication Administration
10A NCAC 13F .1004(j)Medication Administration
22 Feb 2016Inspection
22 Feb 2016Inspection
Investigated medication management failures, including physician notification gaps, unclear/discontinued orders, and improper administration across several residents.
10A NCAC 13F .0902(b)Health Care (b)
10A NCAC 13F .1002Medication Orders
Type B10A NCAC 13F .1004(a)Medication Administration
G.S. 131D-21(2) Declaration of Residents' RightsDeclaration of Residents' Rights
22 Feb 2016Inspection
22 Feb 2016Inspection
Investigated a complaint and found deficiencies in medication administration practices, including MAR/documentation errors and unclear or missing orders across multiple residents.
Type A—Medication administration records and documentation
Type A—Physician orders and MAR accuracy
Type A—Medication administration intervals and CMUR
09 Dec 2015Follow-Up
09 Dec 2015Follow-Up
Identified ongoing dust buildup on HVAC ventilation grilles and dampers, with an activated radiation damper. This condition represented ongoing housekeeping hazards that had not been corrected.
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS
09 Dec 2015Follow-Up
09 Dec 2015Follow-Up
Identified deficiencies remained uncorrected after a follow-up survey, and a new plan of correction was required.
—Housekeeping - Maintained Free of Hazard
01 Oct 2015Construction
01 Oct 2015Construction
Identified multiple safety and maintenance deficiencies, including fire protection equipment not maintained, damaged interior doors, dusty HVAC grilles, and missing exit signage.
Inspected for deficiencies; identified multiple safety and maintenance issues across water supply, accessibility, ventilation, and fire-safety areas.
Type AC 164Continued From page 2
Type AC 168Entrances-Steps, Porches with Handrails
Type AC 183Continued From page 4
Type AC 184Building Equipment Maintained Safe, Operating
Type AC 186Fire Safety-Rehearsals on Each Shift
Type AC 191Unvented & Portable Electric Heaters Prohibited
Type AC 150Corridors-Free of equipment and obstructions
01 Oct 2015Construction
01 Oct 2015Construction
Identified deficiencies in building safety and maintenance, including issues with HVAC components, sprinkler heads, and door closures.
—Building equipment maintained in a safe, operating condition
—Sprinkler system deficiencies
01 Oct 2015Construction
01 Oct 2015Construction
Identified several safety and maintenance deficiencies affecting egress, fire safety, and overall environmental conditions, including obstructed exits, loose handrails, unclean furnishings, and improper equipment maintenance.
10A NCAC 13F .0305(g)PHYSICAL ENVIRONMENT - Corridors free of equipment and obstructions
10A NCAC 13F .0305(h)(2)PHYSICAL ENVIRONMENT - Entrances-Steps, Porches with Handrails
10A NCAC 13F .0306HOUSEKEEPING AND FURNISHINGS - Clean, Repaired
10A NCAC 13F .0306(a)(5)HOUSEKEEPING AND FURNISHINGS - Maintained free of hazards
10A NCAC 13F .0308FIRE EXTINGUISHERS
10A NCAC 13F .0309FIRE SAFETY - PLAN FOR EVACUATION
10A NCAC 13F .0309FIRE SAFETY - REHEARSALS ON EACH SHIFT
10A NCAC 13F .0311(b)(2)UNVENTED & PORTABLE ELECTRIC HEATERS PROHIBITED
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Mirador Living is not affiliated with the owner or operator(s) of Brookdale Monroe Square. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Monroe Square directly. There is no cost for this service. We are compensated by the community you select.
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