Dial's Family Care Home #1, 2, 3

    1685 Canal Rd, Pembroke, NC 28372
    • Assisted Living

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    Location

    Map showing location of Dial's Family Care Home #1, 2, 3

    Dial's Family Care Home #1, 2, 3 is located at 1685 Canal Rd, Pembroke, NC, 28372.

    About Dial's Family Care Home #1, 2, 3

    Dial's Family Care Home #1, 2, 3 sits out there in Pembroke, North Carolina, and has been looking after seniors since 2010, doing its work with a homey, family-style feeling that helps folks feel settled and safe, and you'll see right away the whole place keeps up that look and atmosphere of a real home, with living rooms where people can gather, dining rooms where meals are served, and gardens outside for some fresh air or a bit of sun whenever someone wants to sit outside for a while. The care teams know about elder care and take time to get to know each resident so people get the help they really need, including things like Medicaid management, getting dressed, moving from a bed to a wheelchair, and keeping up with hygiene, since the staff's always around 24 hours a day for any emergencies. Folks who've got memory and wandering issues-like with dementia or Alzheimer's-can be looked after since the property stays secure and the staff know how to help folks who get confused or need extra supervision, plus there are visiting speech therapists and dentists who come by for checkups and therapy, so it means a bit less travel when medical needs come up. Meals are chef-planned and the kitchen offers vegetarian options, so everyone can eat well, and the community's known for healthy and tasty meals that folks enjoy together. Private and semi-private rooms, studios, one- and two-bedroom choices give people a bit of control over where and how they live, with wheelchair accessible baths, secure bedrooms, and choices about what fits their lifestyle. People living with diabetes or needing help with insulin or blood sugar checks will find staff trained for those needs and nurses stay on-site for added support. Besides the help with daily activities, staff run activities, devotional gatherings, and go out on community trips, so people don't feel cut off and always have something to do. The home takes six residents at a time, giving it a small community feel where folks get to know one another, and fees can be covered in a number of ways-private pay, veteran's benefits, Social Security, and even commercial insurance-making it possible for different families to consider. Dial's Family Care Home #1, 2, 3 holds a state license and doesn't take Medicare unless it's certified, and while facilities don't judge or give opinions about the exact quality of care, local agencies usually inspect and survey the setting to make sure standards are met. All-in-all, the focus stays on safety, comfort, good meals, and reliable staff who know what seniors need in a homey environment, and the different houses with numbers #1, 2, and 3, along with a connection to Heritage Care Home of Dials #2, provide a bit of variety for families to choose what works best for their loved ones.

    People often ask...

    Dial's Family Care Home #1, 2, 3 offers assisted living.

    The full address for this community is 1685 Canal Rd, Pembroke, NC 28372.

    No, Dial's Family Care Home #1, 2, 3 does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.

    License number050412
    Facility typeFamily Care Home
    Capacity6 residents
    View the official license record

    Inspection Reports

    21

    Reports

    2

    Type A Citations

    16

    Type B Citations

    5

    Complaints

    9

    Years

    15 Jan 2026Complaint
    Investigated medication administration and controlled substances handling; found missing documentation and incomplete logs related to Lorazepam management.
    • 10A NCAC 13G .1004(j)Medication Administration
    • 10A NCAC 13G .1008(a)Controlled Substances
    15 Jan 2026Complaint
    Found deficiencies in medication administration records and controlled substances documentation, including missing times/reasons for PRN lorazepam and mismatches between eMARs and control substance logs.
    • 10A NCAC 13G .1004(j)Medication Administration
    • 10A NCAC 13G .1008(a)Controlled Substances
    16 May 2024Construction
    Identified multiple deficiencies in fire safety and building equipment. These included uninspected extinguishers, expired smoke detectors, and electrical/building hazards.
    • 10A NCAC 13G .0316Fire Extinguishers
    • 10A NCAC 13G .0316Fire Safety: Smoke Detectors
    • 10A NCAC 13G .0317Building Service Equipment
    16 May 2024Construction
    Identified multiple deficiencies related to fire safety, smoke detectors, and building equipment. Violations were noted and require corrective actions.
    • 10A NCAC 13G .0316Fire extinguishers
    • 10A NCAC 13G .0316Smoke detectors
    • 10A NCAC 13G .0317Building Service Equipment
    15 Jan 2020Follow-Up
    Found building equipment maintenance deficiencies, including dusty exhaust fans, a loose toilet, and a drop-off around the patio.
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    18 Oct 2019Follow-Up
    Identified multiple deficiencies in building safety and maintenance, including a broken window, unsafe patio conditions, and clogged exhaust fans.
    • 10A NCAC 13G.0317Building service equipment
    • 10A NCAC 13G.0317Building service equipment
    • 10A NCAC 13G.0317Building service equipment
    11 Sept 2019Follow-Up
    Investigation found unsafe storage of oxygen cylinders with unsecured cylinders, creating a potential hazard due to improper handling and storage practices.
    • Type B10A NCAC 13G .0315(a)(5)Housekeeping and Furnishings
    11 Sept 2019Follow-Up
    Found multiple hazards involving oxygen storage, broken window, unstable shelving, and a protruding door plate. Also noted concerns about residents' rights related to care and furnishings.
    • Type B10A NCAC 13G .0315(a)(5)Housekeeping and Furnishings
    • Type BG.S. 131D-21(2)Declaration of Residents' Rights
    04 Sept 2019Follow-Up
    Investigated a series of building safety deficiencies; identified issues with a loose toilet base, a broken window pane, a clogged dryer exhaust vent (with missing flap), a missing sewer drain cap, and a drop-off around the front patio.
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    16 Aug 2019Follow-Up
    Identified multiple building safety deficiencies remained uncorrected after the biennial follow-up. Observed issues included door lock noncompliance, unmonitored fire extinguishers, loose fixtures, and multiple ventilation and storage concerns.
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0317Building Service Equipment
    16 Aug 2019Follow-Up
    Identified ongoing deficiencies from a Biennial Follow-Up survey, including unsafe storage of oxygen tanks, ventilation issues, and loose fixtures.
    • C174Building Equipment Maintained Safe, Operating
    • C174Exhaust Fans Clogged
    • C174Air Return Register Dirty
    • C174Range Hood Vent Filter Missing
    • C174Oxygen Tanks Stored Properly
    • C174Toilet Loose at Base
    • C174Oxygen Tanks Not Corrected
    • C174Dryer Exhaust Vent Clogged
    • C174Rear Steps Handrails
    02 Aug 2019Follow-Up
    Found deficiencies related to the design and construction of the home after a follow-up review.
    • Type B10A NCAC 13D .0302 (B)Design and Construction
    02 Aug 2019Follow-Up
    Investigated found multiple deficiencies: unsafe evacuation design for residents with disabilities, insufficient awake staff for supervision, and violations of residents' rights regarding adequate care.
    • Type B10A NCAC 13G .0302(b)Design And Construction
    • Type B10A NCAC 13G .0601(d)Management and Other Staff
    • Type AG.S. 131D-21(2)Declaration of Residents' Rights
    05 Jul 2019Construction
    Identified a deficiency for fire drill procedures because an ambulatory resident did not evacuate during a live drill. Evacuation of non-ambulatory residents occurred, but the ambulatory resident did not evacuate.
    • 10A NCAC 13G .0302Design and Construction
    05 Jul 2019Construction
    Identified multiple deficiencies related to building safety and maintenance, including issues with doors, fire safety equipment, plumbing, electrical systems, and general upkeep.
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    05 Jul 2019Construction
    Found no deficiencies. The survey did not identify any violations.
    31 May 2019Inspection
    Found deficiencies related to resident supervision and care planning, including residents needing extensive assistance and safety concerns with care delivery.
    • Type BContinued From page 1
    • Type BContinued From page 3
    • Type BContinued From page 17
    • Type BContinued From page 27
    31 May 2019Inspection
    Identified multiple deficiencies related to design and construction, staffing, nutrition, and safety, including evacuation readiness, meal management, and equipment use.
    • Type B10A NCAC 13G .0302(b)Design And Construction
    • Type B10A NCAC 13G .0601(d)Management and Other Staff
    • Type B10A NCAC 13G .0902(b)Health Care
    • Type B10A NCAC 13G .0904(e)(4)Nutrition and Food Service
    • Type A10A NCAC 13G .0909Residents' Rights
    • G.S. 131D-21(2)Declaration of Residents' Rights
    31 May 2019Inspection
    Identified safety deficiencies related to evacuation of non-ambulatory residents during a fire and inadequate fire safety measures, with staffing concerns observed during surveys.
    • Type B10A NCAC 13G .0601Management and Other Staff
    • Type B10A NCAC 13G .0601(d)Management and Other Staff
    16 Mar 2017Construction
    Observed that building equipment and safety features were not maintained in a safe and operating condition. Nine deficiencies were cited addressing exterior awnings, electrical receptacle, night light, oxygen holder, mini blinds, furniture clearance, bathroom sink, building address sign, and toaster.
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBuilding Service Equipment
    16 Mar 2017Construction
    Identified multiple deficiencies involving maintenance, safety and privacy during a survey, including damaged awnings, cracked electrical cover, missing night light cover, oxygen bottle not in an approved holder, broken blinds, and a signage discrepancy.
    • Exterior awnings dirty and torn
    • Electrical receptacle cover cracked
    • Night light cover missing
    • Oxygen bottle not in an approved holder
    • Mini blinds broken
    • Furniture blocking window impede egress
    • Sink loose in bathroom (resident bedroom 1)
    • Address on building sign inconsistent with records
    • Toaster shows signs of previous fire/heat

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Dial's Family Care Home #1, 2, 3. The information above has not been verified or approved by the owner or operator. For exact information, please contact Dial's Family Care Home #1, 2, 3 directly. There is no cost for this service. We are compensated by the community you select.

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