Dial's Family Care Home 4

    1698 Canal Rd, Pembroke, NC 28372
    • Assisted Living
    • Skilled Nursing

    Homey community with personalized care

    I'm very pleased with the well-kept facilities and the smaller, homey feel-I've made real friends here. The staff provide genuinely personalized care, and I'd recommend this unique concept to others.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Tour Type

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    3.80·(5)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      1.0
    • Meals

      3.8
    • Amenities

      3.0
    • Value

      3.8

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    Location

    Map showing location of Dial's Family Care Home 4

    Dial's Family Care Home 4 is located at 1698 Canal Rd, Pembroke, NC, 28372.

    About Dial's Family Care Home 4

    Dial's Family Care Home 4 is a small board and care home that serves older adults who need help with daily living, and it does that in a home-like setting with room for ten or fewer people, so you'll find folks get more attention from caregivers than you might see at bigger places, and caregivers there help with things like medication management, bathing, dressing, meals, and getting to medical appointments, and they keep an eye on residents at all times for safety. The home has semi-private rooms, including one-bedroom setups, so residents may share with a roommate, and the rooms are furnished. There's a dining room for group meals, personalised food prepared for any allergies or diabetes needs, and the laundry and dry cleaning are part of the service, too. There's a safety feature with an emergency alert system, and residents can use walking paths or enjoy the garden, and they'll find group activities, including movie nights, so there are chances to relax or join in. The staff offers transportation arrangements to help folks get to doctor visits, and they run group activities for anyone interested. Because it's a family-oriented environment with a strong focus on individual needs, each resident gets a care plan to match what help they need, and the care home runs programs specific to Dial's Family Care Home 4. This setting gives older adults a comfortable, supportive place where help's always nearby, especially for people who like a smaller, quieter community.

    People often ask...

    Dial's Family Care Home 4 offers competitive pricing, with rates starting at a cost of $3,904 per month.

    Dial's Family Care Home 4 offers assisted living, board and care, and skilled nursing.

    The full address for this community is 1698 Canal Rd, Pembroke, NC 28372.

    No, Dial's Family Care Home 4 does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In North Carolina, the Division of Health Service Regulation licenses adult care and assisted living facilities, posting annual, complaint, and follow-up inspection results.

    License number040918
    Facility typeFamily Care Home
    Capacity6 residents
    View the official license record

    Inspection Reports

    24

    Reports

    1

    Type A Citations

    1

    Type B Citations

    1

    Complaints

    11

    Years

    10 Oct 2025Complaint
    Found a deficiency in medication administration: two residents did not receive prescribed injections as ordered, causing health problems.
    • Type A10A NCAC 13G .1004Medication Administration
    09 Oct 2024Follow-Up
    Investigated safety and dietary concerns; observed a portable heater in a resident's room, thermostat not maintained at the required temperature, and missing menus for a resident's specific diet.
    • 10A NCAC 13G .0904 (c)(7)Nutrition and Food Service
    • 10A NCAC 13G .0909Residents' Rights
    09 Oct 2024Follow-Up
    Identified multiple deficiencies: a portable electric heater in a resident's room, missing matching therapeutic diet menus, and inadequate temperature control leaving residents cold.
    • 10A NCAC 13G .0317 (b)Building Service Equipment
    • 10A NCAC 13G .0904 (c)(7)Nutrition And Food Service
    • 10A NCAC 13G .0909Residents' Rights
    08 Oct 2024Follow-Up
    Found insufficient three-day supply of perishable foods due to limited perishable stock observed in the refrigerator and confirmed by staff statements.
    • 10A NCAC 13G .0904(a)(3)Nutrition and Food Service
    08 Oct 2024Follow-Up
    Identified a deficiency for not maintaining a 3-day supply of perishable foods.
    • 10A NCAC 13G .0904(a)(3) Nutrition and Food ServiceNutrition and Food Service
    16 May 2024Construction
    Identified multiple safety and maintenance deficiencies across bathroom accessibility, egress, fire safety, building equipment, and exterior areas.
    • 10A NCAC 13G .0309Bathroom safety—hand grips
    • 10A NCAC 13G .0312Outside Entrances/Exits—Single Hand Motion
    • 10A NCAC 13G .0312Outside Entrances/Exits—Handrails At Porches
    • 10A NCAC 13G .0316Fire Extinguishers
    • 10A NCAC 13G .0316Fire Safety—Smoke Detectors
    • 10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
    • 10A NCAC 13G .0317Heating System—No Unvented or Portable Electric
    • 10A NCAC 13G .0318Outside Premises-Clean, Safe
    16 May 2024Construction
    Identified multiple safety deficiencies across fire protection, building systems, and outside areas, including missing or unconnected detectors, uninspected extinguishers, and unsecured or hazardous conditions.
    • 10A NCAC 13G .0316 Fire Safety and Disaster PlanFire Extinguishers
    • 10A NCAC 13G .0316 Fire Safety and Disaster PlanFire Safety - Smoke Detectors
    • 10A NCAC 13G .0317 Building Service EquipmentBuilding Service Equipment
    • 10A NCAC 13G .0318 Outside PremisesOutside Premises
    16 May 2024Construction
    Identified multiple safety and building deficiencies during a biennial survey, including fire safety equipment, smoke detectors, and outside premises conditions.
    • 10A NCAC 13G .0316Fire Safety and Disaster Plan
    • 10A NCAC 13G .0316Fire Safety and Disaster Plan
    • 10A NCAC 13G .0317 BUILDING SERVICE EQUIPMENTBUILDING SERVICE EQUIPMENT
    • 10A NCAC 13G .0318 OUTSIDE PREMISESOUTSIDE PREMISES
    16 May 2024Construction
    Identified multiple safety and maintenance deficiencies affecting egress, fire safety, and upkeep.
    • 10A NCAC 13G .0309Bathroom hand grips
    • 10A NCAC 13G .0312Outside Entrance/Exits - single hand motion
    • 10A NCAC 13G .0312Outside Entrances/Exits - handrails at porches
    • 10A NCAC 13G .0316Fire Extinguisher
    • 10A NCAC 13G .0316Fire Safety - Smoke Detectors
    • 10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
    • 10A NCAC 13G .0317Heating System - No Unvented or Portable Electric Heaters
    • 10A NCAC 13G .0318Outside Premises - Clean, Safe
    28 Feb 2023Follow-Up
    Found deficiencies in nutrition and food service, including failure to maintain a 3-day supply of perishable foods and presence of expired items in the pantry.
    • 10A NCAC 13G .0904(a)(1)Nutrition and Food Service
    • 10A NCAC 13G .0904 (a-3)Nutrition And Food Service
    19 Jan 2023Inspection
    Identified inaccuracies in medication administration records for three residents, including duplicate entries and missing administration documentation.
    • 10A NCAC 13G .1004(j) Medication AdministrationMedication Administration
    02 Jun 2021Inspection
    Found expired food items in storage and inadequate monitoring of expiration dates, and found meals not prepared according to residents' dietary orders.
    • 10A NCAC 13G .0904(a)(1)Nutrition and Food Service
    • 10A NCAC 13G .0904(e)(4)Nutrition and Food Service
    15 Jan 2020Follow-Up
    Found ongoing safety and maintenance deficiencies, including electrical and window issues, plus exterior hazards such as ramp railing gaps and trip risks.
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    • 10A NCAC 13G .0318OUTSIDE PREMISES
    15 Jan 2020Follow-Up
    Identified multiple building safety deficiencies that remained uncorrected, including door hardware issues, missing single-hand operation on exit doors, incomplete hand railing on exterior stairs, a non-working exterior receptacle, and uneven exterior areas requiring grading or railings.
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    • 10A NCAC 13G .0317BUILDING SERVICE EQUIPMENT
    18 Oct 2019Construction
    Identified multiple deficiencies related to fire safety planning, drills, and building and exterior premises maintenance.
    • 10A NCAC 13G .0316Fire Safety and Disaster Plan
    • 10A NCAC 13G .0316Fire Safety and Disaster Plan
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0318Outside Premises
    18 Oct 2019Construction
    Observed multiple deficiencies related to building safety, maintenance, and exterior premises, including unsafe conditions and damaged or missing components.
    • 10A NCAC 13G .0316Fire Safety and Disaster Plan
    • 10A NCAC 13G .0317Building Service Equipment
    • 10A NCAC 13G .0318Outside Premises
    16 Oct 2019Construction
    During a follow-up visit, multiple maintenance and safety deficiencies were observed, including issues with ventilation, plumbing, electrical outlets, and exterior conditions.
    • Dryer exhaust vent
    • Water heater deficiencies (a–b)
    • Exterior receptacle not working
    • Damaged or missing window screens
    • Exterior areas uneven
    • Deficiencies in staff room area
    07 May 2018Follow-Up
    Investigated repeated failures to provide paper towels and hand towels in resident bathrooms, with residents reporting towels were sometimes unavailable.
    • 10A NCAC 13G .0315(a)(3)Housekeeping and Furnishings
    • 10A NCAC 13G .0315(a)(6)Housekeeping and Furnishings
    21 Jun 2017Construction
    Found safety and maintenance deficiencies, including missing bathroom hand grips, several building equipment issues, and lack of back porch handrails.
    • 10A NCAC 13G .0309Bathroom-Hand Grips
    • 10A NCAC 13G .0317Building Equipment Maintained Safe, Operating
    • T10: 42C .2209Outside Entrances/Exits-Handrails
    21 Jun 2017Construction
    Identified multiple safety and maintenance deficiencies. Several building-system problems were observed.
    • 10A NCAC 13G .0309Bathroom Hand Grips
    • 10A NCAC 13G .0317Building Service Equipment
    • 42C .2209Outside Entrances/Exits - Handrails
    26 Aug 2016Follow-Up
    Investigated an annual follow-up survey found multiple deficiencies, including unsafe building equipment maintenance, failure to arrange ENT/facial plastic referrals, abuse reporting gaps, and inadequate employee screening.
    • 10A NCAC 13G .0317 (a)Building Service Equipment
    • 10A NCAC 13G .0902 Health CareHealth Care
    • Type B10A NCAC 13G .1213 (g)Reporting Of Accidents And Incidents
    • G.S 131D-21(4)Declaration Of Resident's Rights
    • G.S § 131D-45Examination and screening for controlled substances required for applicants for employment in adult care homes
    18 Jul 2016Inspection
    Investigated revealed extensive cleanliness, repair, and supply deficiencies across living spaces, furnishings, and food service areas.
    • 10A NCAC 13G .0315(a)(1)Housekeeping and Furnishings
    • 10A NCAC 13G .0315(a)(3)Housekeeping and Furnishings
    • 10A NCAC 13G .0315(a)(6)Housekeeping and Furnishings
    • 10A NCAC 13G .0315(b)(1)Housekeeping and Furnishings
    • 10A NCAC 13G .0904(a)(1)Nutrition and Food Service
    • 10A NCAC 13G .0904(b-1)Nutrition and Food Service
    • 10A NCAC 13G .0315(b)(5)Housekeeping and Furnishings
    19 Feb 2015Initial
    Identified deficiencies included unsafe hot water temperatures in the community bathroom, missing tuberculosis testing documentation for a staff member, and lack of competency validation for licensed health tasks.
    • 10A NCAC 13G .0317(d)Building Service Equipment (d)
    • 10A NCAC 13G .0405(a)(b)Test For Tuberculosis
    • 10A NCAC 13G .0504(a)Competency Validation For Licensed Health Professional Support Tasks
    19 Feb 2015Initial
    Identified deficiencies in hot water temperature control, tuberculosis testing documentation, and LHPS competency validation.
    • 10A NCAC 13G .0317(d)Building Service Equipment
    • 10A NCAC 13G .0405(a)(b)Test For Tuberculosis
    • 10A NCAC 13G .0504(a)Competency Validation For Licensed Health Professional Support Tasks

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    Mirador Living is not affiliated with the owner or operator(s) of Dial's Family Care Home 4. The information above has not been verified or approved by the owner or operator. For exact information, please contact Dial's Family Care Home 4 directly. There is no cost for this service. We are compensated by the community you select.

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