MetroHealth Elisabeth Severance Prentiss Center

    3525 Scranton Rd, Cleveland, OH 44109
    • Assisted Living
    • Skilled Nursing
    3.2ยท19 reviews

    Compassionate skilled nursing and rehab

    My mother received excellent, high-quality care here - attentive, compassionate nurses and caregivers managed wound care, complex dementia and quadriplegic needs, and the rehab helped her improve. Staff were welcoming to family, kept us informed of incidents and care changes, and made sure she was well fed and comfortable in a reasonably clean facility. With monthly outings, in-house church services, an on-site bank and a nearby hospital, I would recommend this skilled nursing home.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.21ยท(19)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.8
    • Meals

      2.0
    • Amenities

      2.5
    • Value

      3.2

    Pros

    • Strong physical and occupational therapy services
    • Compassionate and attentive caregiving staff
    • Positive wound care and rehabilitation outcomes
    • Proactive family communication and care coordination
    • Welcoming family environment and visitor accommodations
    • On-site amenities and organized resident activities
    • Clean and well-maintained public areas
    • Dedicated nursing and therapy personnel who support recovery

    Cons

    • Inconsistent frontline staff responsiveness and attentiveness
    • Delays in call-button response and resident assistance
    • Incontinence-care delays and hygiene management gaps
    • Inconsistent meal quality and failure to follow prescribed diets
    • Medication-administration timing issues and medication-management gaps
    • Variable housekeeping and linen-change practices
    • Pest-control and sanitation concerns in some rooms
    • Gaps in clinical-incident notification and infection-control communication
    • Variable leadership and administrative oversight
    • Unit-to-unit variability in care quality and staff conduct
    • Restrictive visitation processes and substantial administrative paperwork

    Summary of reviews

    The reviews portray a facility with distinct strengths in rehabilitation and a mixed record on basic caregiving and operations. Many families praise the physical and occupational therapy teams, noting strong rehab outcomes and specific therapists who contributed to measurable improvement. Several reviewers also highlighted attentive, compassionate caregivers and nursing staff who provided effective wound care and individualized attention during recovery periods.

    At the same time, a number of substantial operational concerns recur across accounts. There are repeated descriptions of delayed responses to call buttons and other requests for assistance, which reviewers linked to extended waits for basic care. Related issues include delays in incontinence assistance and inconsistent housekeeping and linen-change practices; reviewers described sanitation concerns and isolated pest-control issues in resident rooms. Medication timing and some aspects of medication management were also identified as inconsistent by families.

    Dining and nutrition received mixed feedback. Some families reported that diets were followed and residents were well fed, while others described institutional food, cold meals, and failures to adhere to prescribed dietary plans. Communication around clinical incidents was another area of concern: reviewers cited gaps in timely family notification about falls, infection-control measures, and isolation status. A few families described limited or delayed communication from nursing leadership and social work when questions arose.

    Facility-level management and culture appear uneven. Multiple accounts point to variability across units and shifts: some units and individual staff members were described as dedicated and welcoming, whereas other units were characterized by lower attentiveness and occasional discourteous behavior. Reviewers also noted restrictive visitation procedures combined with a substantial administrative paperwork burden, which can complicate family involvement. Positive elements beyond direct care include on-site amenities, organized resident activities (monthly outings, in-house services), and the advantage of being located on a hospital campus.

    Overall, the pattern is polarized: there are clear strengths in rehabilitation services, several instances of high-quality, compassionate caregiving, and useful amenities, but there are also consistent operational weaknesses โ€” notably responsiveness, sanitation practices, dining consistency, and unit-level leadership. Prospective residents and families should consider an in-person tour, ask specific questions about call-response times, infection-control and pest management protocols, diet and medication procedures, and unit staffing patterns, and seek references from other families who have recent experience with the specific unit under consideration.

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    Location

    Map showing location of MetroHealth Elisabeth Severance Prentiss Center

    MetroHealth Elisabeth Severance Prentiss Center is located at 3525 Scranton Rd, Cleveland, OH, 44109.

    About MetroHealth Elisabeth Severance Prentiss Center

    MetroHealth Elisabeth Severance Prentiss Center for Skilled Nursing Care sits right on the same campus as a large trauma hospital, so residents have quick access to medical help when needed, and this facility's been serving people in the Greater Cleveland area since 1837. The center has 150 beds and is divided into five different units, each set up for different care needs, with people here getting help for everything from short-term recovery to longer stays, memory care, and even care for younger adults with illnesses or disabilities. All the doctors on staff also serve on the faculty at Case Western Reserve University School of Medicine, which helps keep focus on medical research and education, and this partnership's been around in some form or another since 1914, so there's a lot of experience on hand.

    The center offers skilled nursing, rehabilitation, assisted living, independent living, senior apartments, and continuing care, all under the bigger idea of "Senior Living," so folks can get just about any level of help they need as they age, including things like adult day care, home care, and hospice. Therapists provide licensed physical, speech, occupational, and recreational therapies; there's help with things like prosthetic management, gait training, medication, wound care, and even tube feeding and total parenteral nutrition if it's needed. For memory care, there's a secure unit and a direct, person-centered approach, plus activities and programs like arts, music, gardening, and outings such as fishing or going out to eat, and social gatherings along with on-site religious services, some done in Spanish, and support groups for families.

    Rooms are spacious and come with private bathrooms, flat-screen TVs, telephones, air conditioning, and Wi-Fi, and there are common spaces like computer rooms, small libraries, gardens with a fountain, fitness and wellness centers, and dining rooms with restaurant-style meals-plus snacks and fruit are out twenty-four hours a day. Residents can visit the beauty and barber shop, or take part in arts and crafts, religious services, education and wellness programs, and go on off-site trips to the store or a movie. The center's big on keeping things clean, comfortable, and safe, with 24/7 nursing and a monitored call system, as well as transportation arranged for doctor appointments or errands. There's a patient library, a multipurpose room for family visits, and a pet visitation program, too.

    Staff at Prentiss Center help with things like dressing, bathing, daily tasks, meal service, medication, and other personal care routines, and there are both long-term and short-term choices including special nursing units for burns or trauma, dementia care, and sub-acute needs. There's respiratory care, IV therapy, and special diets with nutrition counseling, along with hospice and wound care as needed, and regular meetings with the whole healthcare team, residents, and families so everyone's on the same page. The center has security monitoring, parking options, language services like translation, housekeeping, and laundry-it even has outreach for families and teaches about insurance options. There's Medicaid certification, so private pay, insurance, Medicare, and Medicaid are all accepted.

    People often ask...

    MetroHealth Elisabeth Severance Prentiss Center offers assisted living and skilled nursing.

    The full address for this community is 3525 Scranton Rd, Cleveland, OH 44109.

    No, MetroHealth Elisabeth Severance Prentiss Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of MetroHealth Elisabeth Severance Prentiss Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact MetroHealth Elisabeth Severance Prentiss Center directly. There is no cost for this service. We are compensated by the community you select.

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