Copley Health Center

    155 Heritage Woods Dr, Copley, OH, 44321
    2.9 · 54 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Beautiful lobby, great therapy, understaffed

    I had a mixed stay: the building and lobby are beautiful and usually very clean, and the therapy team (PT/OT/ST) and some nurses/aides were excellent and caring. But chronic understaffing produced long call-light waits, missed/delayed meds, poor hygiene assistance, safety lapses (falls, bed/oxygen problems) and rude or hostile staff at times. Management and front desk often unresponsive, housekeeping and food inconsistent. Great rehab and some compassionate employees, but serious staffing and oversight issues - use caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.94 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.8
    • Meals

      2.1
    • Amenities

      3.0
    • Value

      3.0

    Location

    Map showing location of Copley Health Center

    About Copley Health Center

    Copley Health Center sits at 155 Heritage Woods Drive in Copley, Ohio, with its doors open for both short-term recovery and long-term care, and you'll see it's part of the CommuniCare Family of Companies which is one of the bigger family-owned groups running post-acute care places across the country, and you'll notice how they're connected with health groups like Akron Children's Hospital, Cleveland Clinic Akron General, and Crystal Clinic Orthopaedic Center, so there's a network here, and the center's Medicaid certified and tied in with Providence Health & Services, and you'll find an updated online directory if you look for it. There's skilled nursing on site with licensed nurses and advanced practice providers on duty, plus physicians, social services, and medication help all coming together for individualized treatment plans, and residents or their families get involved in planning care so that everything gets tailored, whether someone's there for wound care, memory care, physical therapy, rehab, hospice or palliative care, or just needs help for the long haul. The staff covers English, with some who know other languages, but there's no direction about which ones beyond that, and at the moment they aren't bringing in new residents, though they've got skilled nursing and therapies like occupational, physical, and speech-language services both for people trying to get back home and for ongoing needs. The whole place is built around a focus on wellness that isn't only about physical health but emotional, too, and the center also puts an emphasis on family with things like monthly crafts, pet therapy, and an annual Thanksgiving dinner, and you might see the enclosed courtyards or the bistro if you walk around, so the surroundings stay nice for residents and guests. There's always care available, twenty-four hours a day, with support for recovery from illness or surgery and longer-term help when that's needed, and community health services are part of the mix, too, since the site serves as a hub for medical care.

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