Mirador estimate
    $3,565/month

    Brookdale Redmond

    1942 SW Canyon Dr, Redmond, OR 97756
    • Independent Living
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.79·(118)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.8
    • Meals

      3.6
    • Amenities

      3.9
    • Value

      2.0

    Pros

    • Compassionate, attentive caregiving staff
    • Clean, modern, well-maintained facility
    • Bright apartments with large windows
    • Private rooms with in-room kitchenettes and refrigerators
    • On-site memory-care program (Clare Bridge)
    • Varied dining program with balanced menu options
    • Regular activities and scheduled outings with transportation
    • Pet-friendly accommodations
    • Accessible communal spaces and landscaped courtyard
    • Medicaid acceptance
    • Active social dining and resident engagement
    • Visible onsite managers and unit-level responsiveness

    Cons

    • Inconsistent staffing levels and high turnover
    • Gaps in medication-administration processes and oversight
    • Irregular responsiveness to family communications and vendors
    • Billing-process inconsistencies and unclear pricing practices
    • Variable housekeeping and sanitation follow-through
    • Inconsistent food quality and portioning
    • Insufficient staffing in some memory-care shifts
    • Inconsistent activity frequency and programming variety
    • Care-coordination gaps during transitions and admissions
    • Front-office and corporate communication breakdowns

    Summary of reviews

    Brookdale Redmond is described by many reviewers as a bright, modern campus with strong social and amenity offerings. The facility's physical environment—large windows, clean common areas, landscaped courtyard, elevator access, and private-room options with small kitchenettes—receives consistent positive mention. Families and residents frequently praise warm, personalized interactions with direct-care staff and several named managers; the community offers regular group programming, onsite transportation for outings and appointments, and an on-site memory-care option (Clare Bridge) that some reviewers singled out positively.

    Care quality evokes a mixed picture. Numerous accounts highlight compassionate caregiving, attentive aides, and clinical staff who help residents regain weight or mobility. However, there is a recurring pattern of operational weaknesses that affect clinical reliability: inconsistent staffing levels, high turnover, and specific gaps in medication-administration practices and oversight. Several reviewers described serious post-admission clinical failures and family interventions; these accounts raise concerns about timeliness of assistance, medication handling practices, and the need for stronger clinical safeguards. Memory-care staffing adequacy also surfaced as an area where perceptions vary—some reviewers praise specialized programming, while others cite periods of under-resourcing on the unit.

    Dining and activities are prominent features. Many residents enjoy prepared-from-scratch meals, a varied menu, and social dining; lunchtime and certain menu items receive particular praise. At the same time, food quality and portion sizes are described as inconsistent across accounts. Programming includes regular outings, bingo, movie nights, and activity planning staff; reviewers note good transportation support for shopping and appointments. Counterpoints include limited activity variety at times, programs perceived as gender-skewed, and intermittent reductions in scheduled activities during staffing pinch points.

    Facility maintenance and housekeeping are generally viewed positively—clean common spaces and an appealing layout contribute to a resort-like atmosphere. Nonetheless, there are recurring housekeeping and sanitation follow-through issues in some areas (for example, uneven housekeeping frequency or localized cleanliness concerns such as carpeting). Prospective residents should ask about housekeeping schedules and observable cleanliness standards during a visit.

    Administrative and management themes are mixed. The sales and unit-level experience is often described as professional and welcoming; several staff members and managers receive commendations for hands-on support. At the same time, reviewers repeatedly cite problems with billing transparency, delayed or unexpected charges, and slow responses from corporate-level contacts. Communication lapses—unreturned calls, delayed email responses, and unpaid/invoice disputes—appear as operational pain points for families and vendors. A number of reviewers also raised serious allegations concerning theft and billing misconduct; such claims underscore the importance of checking financial documentation and references.

    Bottom line: Brookdale Redmond offers many attributes families look for—modern, well-appointed spaces; an active social calendar; a visible memory-care program; and caregivers who, in many cases, deliver compassionate, individualized attention. However, the facility shows repeated operational vulnerabilities around staffing consistency, medication administration controls, housekeeping follow-through, and administrative transparency. Prospective residents and family members would be wise to tour multiple times, meet clinical leadership, request written medication and staffing protocols, review billing and contract terms in detail, and seek recent references from current families before making a placement decision.

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    Location

    Brookdale Redmond is located at 1942 SW Canyon Dr, Redmond, OR, 97756.

    About Brookdale Redmond

    Brookdale Redmond sits in a spot where seniors can find support as they age, offering independent living, assisted living, and memory care services all in one place, so if someone's needs change they won't have to move to a new building, and the community itself is easy to get around, with two-story buildings, studio and one-bedroom apartments from 348 to 638 square feet, and plenty of indoor and outdoor common spaces for sitting, visiting, or strolling. The staff stay on-site all day and night-some are registered nurses, licensed practical nurses, and certified caregivers-with a focus on both safety and kindness, and there's always someone around to help with daily tasks like bathing or medication, or to respond when help is needed in an emergency. Residents with memory loss, Alzheimer's disease, or dementia can have individual care plans, secure surroundings, and access to special programs aimed at helping reduce confusion and improve cognitive health, which is good for peace of mind, and everyone benefits from amenities like Wi-Fi, high-speed internet, wheelchair-accessible showers, a beautician on-site, and pet accommodations.

    Meals focus on nutritious, fresh ingredients, and there are options every day in a friendly dining room, where people tend to linger and enjoy conversation. The activities list is long, including chair yoga, scenic rides, arts and crafts, wine socials, B-Fit fitness classes, educational events, and regular shopping trips. Transportation is set up for errands, appointments, or outings, and there's parking for those who drive. The staff have a reputation for being friendly and helpful, and the place is run in a way that encourages everyone to stay independent, make their own choices, and keep up an active, social life. Families can choose respite care or hospice support if needed, while a concierge doctor provides some medical services right on-site to make appointments easier.

    Brookdale Redmond has 62 beds and offers several levels of care, so people who only want a low-maintenance, independent lifestyle will find what they need, as will folks needing help with personal care, or specialized support for memory issues. The aim is safe, simple living and a supportive, joyful environment, whether a person likes quiet time or lots of group activities, and there's a place for pets, communal worship, and personalized touches in each suite to help everyone feel at home. Signature programs and blog resources are available for residents and families, and the facility includes typical assisted living amenities alongside memory care, skilled nursing, continuing care retirement options, and at-home care services, all under the Brookdale Senior Living name.

    About Brookdale

    Brookdale Redmond is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Redmond offers competitive pricing, with rates starting at a cost of $3,565 per month.

    Brookdale Redmond offers independent living, assisted living, and memory care.

    There are 50 photos of Brookdale Redmond on Mirador.

    Yes, Brookdale Redmond allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1942 SW Canyon Dr, Redmond, OR 97756.

    No, Brookdale Redmond does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.

    License number50R344
    StatusActive
    Facility typeResidential Care Facility
    Capacity32 residents
    LicenseeEmeritus Corporation
    EffectiveNovember 20th, 2006
    Special certificationMemory Care
    View the official license record

    Inspection Reports

    100

    Reports

    0

    Type A Citations

    0

    Type B Citations

    2

    Complaints

    16

    Years

    15 Jul 2026Licensure
    Found multiple deficiencies across resident care planning, change-of-condition monitoring, coordination with outside providers, medication management, fire safety, and building upkeep.
    • Deficiency—Service Plan: General
    • Deficiency—Change of Condition and Monitoring
    • Deficiency—Res Hlth Srvc: On- and Off-Site Health Srvc
    • Deficiency—Systems: Treatment Orders
    • Deficiency—Systems: Medication Administration
    • Deficiency—Fire and Life Safety: Safety
    • Deficiency—General Building Exterior
    • Deficiency—General Building: Doors-Walls, Cleanable
    25 Jun 2026Licensure
    Deficiencies identified in dining texture and fluid consistency, activity program, resident evaluations and plans, infection control, psychotropic use, staffing, ABST accuracy, fire safety, and administrative oversight.
    • Deficiency—Reasonable Precautions
    • Deficiency—Resident Services: Activities
    • Deficiency—Resident Move-in & Evaluation: Res Evaluation
    • Deficiency—Service Plan: General
    • Deficiency—Infection Prevention & Control
    • Deficiency—Systems: Psychotropic Medication
    • Deficiency—Staffing Requirements and Training: Staffing
    • Deficiency—Acuity Based Staffing Tool - ABST Time
    • Deficiency—Fire and Life Safety: Safety
    • Deficiency—Administration Responsibilities
    • Deficiency—Administration Compliance
    • Deficiency—Compliance with Rules Health Care
    25 Jun 2026License Condition
    Investigated allegations stemming from a relicensure survey conducted in June 2026 based on preliminary evidence and interviews.
    • Regulatory Action—Failed to provide safe environment
    08 Jun 2026Kitchen
    Identified multiple sanitation and equipment deficiencies in the kitchen areas that did not meet food sanitation rules. Observed issues included dirty surfaces, improper chemical use, uncovered foods, and malfunctioning equipment.
    • Deficiency—Resident Services Meals, Food Sanitation Rule
    08 Jun 2026Kitchen
    Observed multiple sanitation and cleanliness deficiencies in the kitchen, including inadequate chemical monitoring, open pantry items, and equipment buildup. Noted several sanitation rule violations during the visit.
    • Deficiency—Resident Services Meals, Food Sanitation Rule
    26 Dec 2025License Condition
    Investigated and identified two violations related to safety and alarms, resulting in a resident's elopement, injury, and death.
    • Regulatory Action—Failed to provide safe environment
    22 Dec 2025Inspection
    Found that an exit door alarm or equivalent security system was not provided to alert staff when residents exited, creating a safety risk.
    • Licensing—Failed to provide safe environment
    22 Dec 2025Abuse: Neglect
    Found neglect and abuse for failing to provide a safe environment after an unlocked door allowed an individual to leave, resulting in injuries.
    • Abuse—Failed to provide safe environment
    18 Jun 2025Abuse: Neglect
    Found that a resident was not protected from financial exploitation, constituting neglect and abuse.
    • Abuse—Failed to protect resident from financial exploitation
    07 Jul 2024Abuse: Neglect
    Found deficiencies in care planning for a resident's known fall history, resulting in post-fall pain management actions.
    • Abuse—Failed to properly plan care
    23 Jan 2024Complaint
    Investigated the complaint and found no deficiencies.
    • Deficiency—Licensing Complaint Investigation
    23 Jan 2024Complaint
    Found that the Acuity-Based Staffing Tool was not fully implemented for three sampled residents, with only 17 ADLs listed per resident in the ABST records.
    • Deficiency—Licensing Complaint Investigation
    • Deficiency—Acuity-Based Staffing Tool
    19 Jan 2024Abuse: Neglect
    Found violations for failing to protect a resident from verbal abuse and for inadequate care planning related to intoxication, resulting in a fine.
    • Abuse—Failed to protect resident from verbal abuse
    27 Nov 2023Abuse: Neglect
    Investigated found a failure to provide a safe environment, leading to a resident being pushed during a resident-to-resident altercation and resulting discomfort.
    • Abuse—Failed to provide safe environment
    20 Nov 2023Licensure
    Found deficiencies in kitchen sanitation and administration compliance, including improper storage, labeling, and sanitizer monitoring.
    • Deficiency—Comment
    • Deficiency—Resident Services Meals, Food Sanitation Rule
    • Deficiency—Inspections and Investigation: Insp Interval
    • Deficiency—Administration Compliance
    20 Nov 2023Other
    Found deficiencies in kitchen sanitation and food storage during earlier visits, with substantial compliance confirmed on the latest visit.
    • Deficiency—Comment
    • Deficiency—Resident Services Meals, Food Sanitation Rule
    • Deficiency—Inspections and Investigation: Insp Interval
    25 Jul 2023Abuse: Neglect
    Identified failure to implement interventions and care planning for a resident's fall history, leading to an unwitnessed fall and injury; a fine was assessed.
    • Abuse—Failed to properly plan care
    09 Jun 2023Inspection
    Determined ABST was not fully implemented, with time and frequency for completing the care needs for all required ADLs undeterminable.
    • Licensing—Failed to use an ABST
    24 Mar 2023Inspection
    Determined that a safe environment was not provided, and the licensing violation was substantiated.
    • Licensing—Failed to provide safe environment
    08 Mar 2023Abuse: Neglect
    Found that a transfer was performed without the gait belt as required by the care plan, resulting in an abrasion and pain. A fine was assessed.
    • Abuse—Failed to follow care plan
    21 Feb 2023Validation
    Found multiple deficiencies in infection prevention, fire safety, door alarms, administration compliance, and staff training during the follow-up review.
    • Deficiency—Comment
    • Deficiency—Infection Prevention & Control
    • Deficiency—Fire and Life Safety: Safety
    • Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable
    • Deficiency—Administration Compliance
    • Deficiency—Staff Training Requirements
    06 Feb 2023Validation
    Identified deficiencies in infection prevention leadership and in medication administration processes. These included lack of a designated Infection Control Specialist and missing resident-specific PRN medication instructions.
    • Deficiency—Comment
    • Deficiency—Infection Prevention & Control
    • Deficiency—Systems: Medication Administration
    21 Nov 2022Licensure
    Found extensive deficiencies in food sanitation and kitchen operations during the initial review, with a follow-up showing substantial compliance with applicable rules.
    • Deficiency—Comment
    • Deficiency—Resident Services Meals, Food Sanitation Rule
    • Deficiency—Administration Compliance
    21 Nov 2022Licensure
    Found deficiencies in food preparation and kitchen sanitation during the initial visit; a follow-up assessment showed substantial compliance.
    • Deficiency—Comment
    • Deficiency—Resident Services Meals, Food Sanitation Rule
    06 Nov 2022Inspection
    Determined neglect occurred and a safe medication administration system was not provided, as a staff member did not sign out or initial a resident’s narcotic bubble pack, causing an off-count.
    • Licensing—Failed to provide a safe medication administration system
    01 Mar 2022Inspection
    Found a licensing violation for failing to submit timely or adequate staffing documentation for a 27-day period.
    • Licensing—Failed to submit timely or adequate staffing documentation
    01 Mar 2022Inspection
    Found a violation for failing to submit timely weekly reporting of vaccinated individuals, residents, and staff to the proper authority.
    • Licensing—Failed to submit timely or adequate staffing documentation
    02 Apr 2021Inspection
    Found a failure to provide a safe medication administration system that placed a resident at risk of harm.
    • Licensing—Failed to provide a safe medication administration system
    01 Mar 2021Abuse: Neglect
    Found that a safe medication administration system was not provided, placing a resident at risk of harm and constituting abuse and neglect. A $225 fine was assessed.
    • Abuse—Failed to administer medication as ordered
    06 Feb 2021Abuse: Neglect
    Found deficiencies in care planning and fall-related interventions that led to an unwitnessed head injury from a fall.
    • Abuse—Failed to properly plan care
    07 Jan 2021Inspection
    Found a failure to provide a safe medication system.
    • Licensing—Failed to provide a safe medication administration system
    07 Jan 2021Inspection
    Found lack of policies and procedures to respond to incidents.
    • Licensing—Failed to provide a safe medication administration system
    02 Dec 2020Inspection
    Found that a medication administration violation occurred.
    • Licensing—Failed to administer medication as ordered
    24 Nov 2020Inspection
    Found a deficiency for failing to exercise reasonable precautions to protect residents' health, safety, or welfare.
    • Licensing—Failed to assure resident was safe
    05 Nov 2020Inspection
    Found failure to administer medications as ordered and to carry out medication and treatment orders. It was classified as a Level 1 deficiency with no harm or potential for minor harm.
    • Licensing—Failed to administer medication as ordered
    03 Nov 2020Abuse: Neglect
    Investigated and found that interventions and care planning for a resident's fall history were not properly implemented, leading to unwitnessed falls with injuries.
    • Abuse—Failed to properly plan care
    26 Sept 2020Abuse: Neglect
    Found deficiencies in care planning and interventions for a resident's fall risk, resulting in a fall and hospital treatment.
    • Abuse—Failed to properly plan care
    25 Sept 2020Inspection
    Investigated and found a deficiency in safe medication administration practices.
    • Licensing—Failed to assure resident was safe
    25 Sept 2020Inspection
    Found a deficiency in infection control procedures that violated administration requirements.
    • Licensing—Failed to assure resident was safe
    22 Sept 2020Inspection
    Found noncompliance with safe medication administration practices due to failure to administer medication as ordered.
    • Licensing—Failed to administer medication as ordered
    19 Sept 2020Abuse: Neglect
    Found that care planning and intervention failed, leading to an unwitnessed fall and serious injury. A fine of $1,125 was assessed.
    • Abuse—Failed to properly plan care
    13 Aug 2020Abuse: Neglect
    Investigated and found failure to properly plan care related to a resident's fall history, resulting in an unwitnessed fall and head injury.
    • Abuse—Failed to properly plan care
    28 Jul 2020Abuse: Neglect
    Investigated an allegation that care planning failed, resulting in an unwitnessed fall with fracture and constituting neglect and abuse.
    • Abuse—Failed to properly plan care
    28 Jul 2020Inspection
    Found PPE mask usage deficiencies that affected resident safety. Confirmed the safety-related allegation.
    • Licensing—Failed to assure resident was safe
    09 Jun 2020Inspection
    Confirmed a failure to carry out medication orders as prescribed.
    • Licensing—Failed to provide a safe medication administration system
    01 Jun 2020Inspection
    Found that medication orders were not carried out as prescribed.
    • Licensing—Failed to administer medication as ordered
    01 Jun 2020Inspection
    Concluded that the care plan was not followed related to the general resident service plan. The allegation involved a licensing violation.
    • Licensing—Failed to follow care plan
    01 Jun 2020Inspection
    Found a failure to provide a safe medication administration system with adequate professional oversight.
    • Licensing—Failed to provide a safe medication administration system
    20 May 2020Inspection
    Investigated a complaint about medication administration; found a lack of a safe medication and treatment administration system and that doctor orders were not carried out on two occasions.
    • Licensing—Failed to administer medication as ordered
    23 Apr 2020Inspection
    Investigated the allegation of failing to administer medication as ordered and found the orders were not carried out.
    • Licensing—Failed to administer medication as ordered
    09 Mar 2020Inspection
    Found failure to administer medications and treatment orders as prescribed.
    • Licensing—Failed to administer medication as ordered
    03 Mar 2020Inspection
    Found that medication orders were not carried out as prescribed.
    • Licensing—Failed to administer medication as ordered
    16 Feb 2020Inspection
    Found a violation related to a safe medication administration system, resulting in risk of harm to residents.
    • Licensing—Failed to provide a safe medication administration system
    27 Jan 2020Abuse: Neglect
    Found a failure to provide a safe medication administration system, resulting in a double dosage for about 12 days and risk of serious harm to a resident.
    • Abuse—Failed to provide a safe medication administration system
    16 Jan 2020Inspection
    Found inadequate professional oversight of the medication administration system.
    • Licensing—Failed to administer ordered medication
    01 Oct 2019Inspection
    Investigated the allegation that a safe environment was not provided and found a licensing violation.
    • Licensing—Failed to provide safe environment
    02 Aug 2019Abuse: Neglect
    Investigated abuses found that medication safety was not ensured and medication was wrongfully taken; findings substantiated.
    • Abuse—Failed to provide a safe medication administration system
    03 Jul 2019Inspection
    Investigated the medication administration issue and found that it was not given as ordered.
    • Licensing—Failed to administer medication as ordered
    20 Jun 2019Abuse: Neglect
    Identified abuse and neglect linked to a staff theft of medication and an unsafe medication administration system; a fine was assessed.
    • Abuse—Failed to provide a safe medication administration system
    31 May 2019Abuse: Neglect
    Found neglect due to failing to provide appropriate supervision, which resulted in elopement and risk of potential harm.
    • Abuse—Failed to provide safe environment
    05 Nov 2018Abuse: Neglect
    Investigated a complaint alleging failure to provide a safe environment and found neglect; a $500 fine was assessed.
    • Abuse—Failed to provide safe environment
    05 Nov 2018Inspection
    Investigated an allegation of failing to report suspected abuse and found a violation, resulting in a $750 fine.
    • Licensing—Failed to report potential or suspected abuse
    26 Aug 2018Abuse: Neglect
    Found neglect of basic care resulting in risk of serious harm to a resident; a $250 fine was assessed.
    • Abuse—Failed to follow care plan
    19 May 2017Inspection
    Concluded that residents' right to refuse services or treatments was not assured.
    • Licensing—Failed to assure resident rights
    07 May 2017Inspection
    Investigated and found a failure to provide a safe environment for RV1, RV2, and RV3.
    • Licensing—Failed to provide safe environment
    11 Apr 2017Inspection
    Investigated found that residents were not notified about changes in services and basic rates. There was no effective process to respond to or resolve complaints.
    • Licensing—Failed to provide service
    10 Apr 2017Inspection
    Investigated and found a failure to provide three meals daily to residents.
    • Licensing—Failed to provide proper food/nutrition
    16 Feb 2017Abuse: Neglect
    Investigated a complaint of neglect and found a failure to follow the care plan and to provide a safe environment for a resident.
    • Abuse—Failed to follow care plan
    27 Dec 2016Inspection
    Found a deficiency in tracking and recording resident belongings, indicating a failure to assure resident rights.
    • Licensing—Failed to assure resident rights
    27 Dec 2016Inspection
    Found a deficiency for not having a current assessment in place prior to a resident being discharged from hospital.
    • Licensing—Failed to perform adequate screening or assessment
    30 Nov 2016Inspection
    Investigated and found failure to complete an evaluation after a return from hospital.
    • Licensing—Failed to perform adequate screening or assessment
    30 Nov 2016Inspection
    Investigated the allegation and found a move-out notice deficiency, noting a resident did not receive a less-than-30-day move-out notice.
    • Licensing—Failed to comply with move-out, transfer or discharge requirements
    29 Aug 2016Inspection
    Investigated an allegation of unsafe environment. Found a failure to protect a reported victim.
    • Licensing—Failed to provide safe environment
    11 Aug 2016Abuse: Neglect
    Investigated an allegation of neglect and found failures to intervene when a resident's condition changed and to provide administrative oversight.
    • Abuse—Failed to intervene when resident's condition changed
    20 May 2016Inspection
    Found a violation for failing to provide a safe environment to a reported victim.
    • Licensing—Failed to provide safe environment
    22 Apr 2016Inspection
    Found violations regarding involuntary move-out of residents.
    • Licensing—Failed to comply with move-out, transfer or discharge requirements
    10 Feb 2016Abuse: Neglect
    Found failure to intervene when a resident's condition changed; the neglect allegation was substantiated and a $300 fine was assessed.
    • Abuse—Failed to intervene when resident's condition changed
    13 Jan 2016Inspection
    Identified a deficiency in maintaining a secure environment. The issue was classified as Level 1 with no harm or potential for minor harm.
    • Licensing—Failed to maintain a safe physical environment
    06 Jan 2016Inspection
    Found that a safe environment was not provided for two individuals.
    • Licensing—Failed to provide safe environment
    05 Jan 2016Inspection
    Found a failure to provide a safe environment that could cause harm.
    • Licensing—Failed to provide safe environment
    01 Jan 2016Inspection
    Investigated the allegation of failing to provide a secure environment and found a deficiency for not providing a secure environment.
    • Licensing—Failed to provide safe environment
    31 Dec 2015Inspection
    Investigated and concluded the allegation of failing to protect a resident from financial exploitation was supported by billing errors and a six-month delay with no resolution.
    • Licensing—Failed to protect resident from financial exploitation
    30 Dec 2015Inspection
    Found a deficiency for failing to provide a 30-day notice before a rent increase.
    • Licensing—Failed to protect resident from financial exploitation
    30 Dec 2015Inspection
    Identified a deficiency for lacking a tracking system for resident belongings. This deficiency affected resident rights.
    • Licensing—Failed to assure resident rights
    05 Dec 2015Inspection
    Investigated a complaint and found a failure to provide a safe environment, with potential for moderate harm.
    • Licensing—Failed to provide safe environment
    02 May 2015Abuse: Neglect
    Found that a safe environment was not provided for two residents. A $250 fine was assessed.
    • Abuse—Failed to provide safe environment
    02 May 2015Abuse: Neglect
    Found a failure to provide a safe environment and assessed a $250 fine for neglect.
    • Abuse—Failed to provide safe environment
    19 Jan 2015Abuse: Physical Abuse
    Investigated an allegation of physical abuse and found a failure to provide a safe environment.
    • Abuse—Failed to provide safe environment
    18 Oct 2014Abuse: Neglect
    Determined a failure to provide a secure environment. A $300 fine was assessed.
    • Abuse—Failed to provide safe environment
    04 Apr 2013Abuse: Financial abuse
    Investigated a financial abuse allegation and found a deficiency for failing to protect a resident from misappropriation of money.
    • Abuse—Failed to provide safe environment
    14 Feb 2013Inspection
    Investigated an allegation of failing to administer medications as ordered. Found that medications were not provided as ordered to RV1 and RV21.
    • Licensing—Failed to administer medication as ordered
    14 Sept 2011Abuse: Physical Abuse
    Investigated a physical abuse allegation and found a failure to provide a safe environment for residents.
    • Abuse—Failed to address resident's behavior
    25 Apr 2011Abuse: Financial abuse
    Found that two residents were not protected from money diversion.
    • Abuse—Failed to provide safe environment
    13 Apr 2011Inspection
    Investigated and substantiated a failure to provide a safe environment.
    • Licensing—Failed to provide safe environment
    15 Mar 2011Abuse: Restraints
    Investigated a restraint-related abuse allegation and found a violation affecting resident rights and safety.
    • Abuse—Failed to assure resident rights
    07 Jan 2011Abuse: Neglect
    Investigated the neglect allegation and found a failure to provide a safe environment for residents.
    • Abuse—Failed to address resident's behavior
    17 Dec 2010Abuse: Financial abuse
    Found a failure to protect a resident from diversion of medication after investigating a financial abuse allegation.
    • Abuse—Failed to provide safe environment
    23 Nov 2010Inspection
    Found that the care plan regarding transfers was not followed.
    • Licensing—Failed to follow care plan
    13 Jun 2010Inspection
    Found an inadequate medication system that could harm residents.
    • Licensing—Failed to provide a safe medication administration system
    27 Mar 2010Inspection
    Investigated and found that medications were not provided as ordered, risking safe medication administration.
    • Licensing—Failed to provide a safe medication administration system

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