Occasional delays in resident-facing service wait times
Summary of reviews
The Springs at Mill Creek receives consistent praise for its direct care and many support services. Multiple accounts highlight attentive, caring staff and high-quality clinical care, with families noting that staff are helpful and kind and that the community supports aging-in-place. Reviewers also point to robust infection-control practices and a general sense of safety for residents.
Dining and daily-life services are frequently described positively. The facility's culinary team is characterized as skilled, offering a varied, health-focused menu, and residents benefit from on-site laundry, transportation, and a range of activities. Several readers described the community as home-like and well-kept indoors, and tours are often reported as welcoming and informative.
At the facility and grounds level, feedback is mixed. Some reviewers praise quick maintenance response and strong housekeeping, while other accounts indicate gaps in maintenance follow-through and inconsistent exterior or lobby upkeep. There are also mentions of cleanliness and odor-control concerns in certain common areas; those accounts suggest variability in sanitation performance across the property rather than uniformly poor conditions.
Operationally, the most notable management issues involve front-desk and scheduling consistency. There are observations of uneven receptionist responsiveness, waits at the lobby, and limited follow-up communication for appointments or inquiries, which can affect first impressions and scheduling. Additionally, the facility's payment policy includes an upfront multi-year requirement tied to Medicaid that prospective residents and families should understand and evaluate as part of financial planning.
Overall, The Springs at Mill Creek presents strengths in compassionate caregiving, meal quality, and services useful for residents and families seeking aging-in-place support. Prospective residents should weigh those strengths against variability in front-desk responsiveness, maintenance follow-through, and certain sanitation or common-area upkeep issues. Visiting in person, asking for recent work-order turnaround times, and clarifying Medicaid-related payment policies will help families assess fit and current operational consistency.
Reviews written on Mirador
We have no reviews to show about The Springs at Mill Creek.
Help other families by writing a review about your experience with this community.
Location
The Springs at Mill Creek is located at 1201 W 10th St, The Dalles, OR, 97058.
About The Springs at Mill Creek
The Springs at Mill Creek sits in The Dalles, Oregon, close to the Columbia River Gorge, and gives seniors a range of living options, including independent living for active folks, assisted living for people who need help with everyday things, nursing home care, memory care, and home care from trained aides for those who want to stay at home. With about 59 beds, the community tries to create a warm and friendly feeling, and people often talk about the welcoming staff and the strong sense of belonging there, which you can see in the smiling faces and the simple, home-like spaces in the photos and floor plans. The Springs at Mill Creek uses special programs and unique terms like Footsteps® Memory Care for those with Alzheimer's or other memory challenges, aiming to help them feel safe and less confused, offering support meant to fit each person's needs, like help with medications, diabetic care, and personal care tasks.
Meals here get special attention, with chefs and planners working to serve up food that's not only nutritious but also tastes good, and the dining room seems to buzz with people enjoying fresh, seasonal dishes, which probably helped earn awards for Best Meals and Dining. Folks at The Springs can join in on a good number of activities-there are regular arts and hands-on projects called Passion Projects, weekly card games, a putting green, social get-togethers, and outings to places like shopping centers, museums, and theaters, so there's always something to do if you want to join in. There's an on-site gym and programs to help with health and exercise, workshops and talks to keep your mind sharp, and supportive services to help people stay as independent as possible for as long as they want.
The place has amenities many seniors look for, such as pet-friendly policies, Wi-Fi, transportation, and parking, and residents can expect schedules full of programs, events, and off-site trips if they feel like getting out. The staff creates personalized care plans and keeps office hours every day from eight in the morning until six in the evening, keeping things available for residents and their families. With its focus on treating folks with dignity and letting them age comfortably, The Springs at Mill Creek stands as an option for seniors who want a place that offers both care and independence, adapting as needs change over the years, and always in a setting that feels like a friendly neighborhood.
People often ask...
The Springs at Mill Creek offers competitive pricing, with rates starting at a cost of $4,200 per month.
The Springs at Mill Creek offers independent living, assisted living, and memory care.
There are 21 photos of The Springs at Mill Creek on Mirador.
Yes, The Springs at Mill Creek allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1201 W 10th St, The Dalles, OR 97058.
No, The Springs at Mill Creek does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found deficiencies in documenting fire drills according to required components, including escape routes, resident participation issues, evacuation times, and use of alternate routes.
Deficiency—Fire and Life Safety: Safety
09 May 2025Abuse: Neglect
09 May 2025Abuse: Neglect
Investigated a medication administration issue and found a discontinued medication was given for about 2.5 months because the MAR wasn't updated, putting a resident at risk for harm.
Abuse—Failed to provide a safe medication administration system
27 Apr 2025Inspection
27 Apr 2025Inspection
Identified violations for failing to follow the service plan, resulting in a skin tear during a two-person transfer.
Licensing—Failed to follow care plan
29 Aug 2024Kitchen
29 Aug 2024Kitchen
Found extensive sanitation deficiencies in kitchen and storage areas with widespread debris and equipment cleanliness issues.
Investigated and found that the acuity-based staffing tool was not fully implemented, with four residents not entered into the tool.
Deficiency—Acuity-Based Staffing Tool
13 Nov 2023Inspection
13 Nov 2023Inspection
Found a failure to protect a resident from financial exploitation, resulting in theft of four necklaces and an unsafe environment.
Licensing—Failed to protect resident from financial exploitation
25 Sept 2023Licensure
25 Sept 2023Licensure
Determined substantial compliance with meal service and food sanitation rules.
Deficiency—Comment
03 Feb 2023Inspection
03 Feb 2023Inspection
Investigated a staffing tool implementation issue and determined a licensing violation occurred.
Licensing—Failed to use an ABST
20 Sept 2022Inspection
20 Sept 2022Inspection
Found a resident's funds were missing and another party's actions violated resident rights, constituting neglect and financial exploitation.
Licensing—Failed to protect resident from financial exploitation
23 Aug 2022Inspection
23 Aug 2022Inspection
Found that a resident's property was not protected from theft, leading to financial exploitation.
Licensing—Failed to protect resident from financial exploitation
11 Jul 2022Inspection
11 Jul 2022Inspection
Found that a resident's money was taken and protection from financial abuse failed, violating state rules.
Licensing—Failed to protect resident from financial exploitation
11 Jul 2022Inspection
11 Jul 2022Inspection
Investigated a case where a resident's money was taken by an unknown perpetrator, and found the provider failed to protect the resident from financial abuse, violating rules.
Licensing—Failed to protect resident from financial exploitation
11 Jul 2022Inspection
11 Jul 2022Inspection
Investigated and found that a resident was financially exploited and protections against financial abuse were inadequate.
Licensing—Failed to protect resident from financial exploitation
01 Jul 2022Inspection
01 Jul 2022Inspection
Investigated and found a violation involving failing to protect a resident from financial exploitation.
Licensing—Failed to protect resident from financial exploitation
01 Jul 2022Inspection
01 Jul 2022Inspection
Investigated and found that a resident was financially exploited and protections against financial abuse were not in place, with violations identified.
Licensing—Failed to protect resident from financial exploitation
24 Jun 2022Inspection
24 Jun 2022Inspection
Found violations of resident rights related to financial exploitation and neglect after $300 disappeared from a resident's purse and was taken by an unknown perpetrator.
Licensing—Failed to protect resident from financial exploitation
16 May 2022Inspection
16 May 2022Inspection
Concluded that a financial exploitation incident occurred when a resident's money went missing due to inadequate protection of property.
Licensing—Failed to protect resident from financial exploitation
02 Apr 2022Inspection
02 Apr 2022Inspection
Identified a violation for failing to protect a resident from financial exploitation after someone took about $100.
Licensing—Failed to protect resident from financial exploitation
28 Mar 2022Validation
28 Mar 2022Validation
Found deficiencies in abuse reporting, kitchen sanitation, monitoring of changes in residents' conditions, and tracking of controlled substances.
Found a deficiency in the medication administration system that could result in medications not being given as ordered.
Licensing—Failed to provide a safe medication administration system
16 Sept 2020Inspection
16 Sept 2020Inspection
Found failures in the medication administration system that caused a resident to take another resident's medication and experience discomfort.
Licensing—Failed to provide a safe medication administration system
29 Feb 2020Abuse: Neglect
29 Feb 2020Abuse: Neglect
Investigated an allegation of abuse/neglect; found that inadequate supervision led to a physical altercation and resident discomfort, with a fine assessed.
Abuse—Failed to provide safe environment
24 Feb 2020Inspection
24 Feb 2020Inspection
Found that money went missing from a resident's room and the resident's property was not protected from theft.
Licensing—Failed to protect resident from financial exploitation
24 Feb 2020Inspection
24 Feb 2020Inspection
Investigated and found that money went missing from a resident's room due to theft by an unknown individual, constituting financial exploitation, and there was a failure to protect the resident's property.
Licensing—Failed to protect resident from financial exploitation
04 Jan 2020Inspection
04 Jan 2020Inspection
Investigated a financial exploitation allegation; jewelry disappeared from a resident's room and protection against theft was inadequate, leading to substantiated findings.
Licensing—Failed to protect resident from financial exploitation
13 Dec 2019Inspection
13 Dec 2019Inspection
Investigated a report of money missing from a resident's room; found the property was not protected from theft, constituting financial exploitation.
Licensing—Failed to protect resident from financial exploitation
04 Dec 2018Abuse: Financial abuse
04 Dec 2018Abuse: Financial abuse
Concluded that a safe environment was not provided due to failure to prevent theft.
Abuse—Failed to provide safe environment
26 Nov 2018Abuse: Financial abuse
26 Nov 2018Abuse: Financial abuse
Substantiated a financial abuse allegation for failing to protect a resident's money from going missing, which caused harm.
Abuse—Failed to protect resident from financial exploitation
26 Nov 2018Abuse: Financial abuse
26 Nov 2018Abuse: Financial abuse
Found that a resident was not protected from financial exploitation, resulting in missing funds and physical and emotional harm.
Abuse—Failed to protect resident from financial exploitation
15 Aug 2018Abuse: Neglect
15 Aug 2018Abuse: Neglect
Investigated the allegation of unsafe medication administration and identified neglect related to the medication system.
Abuse—Failed to provide a safe medication administration system
18 Apr 2018Inspection
18 Apr 2018Inspection
Investigated a medication safety issue and identified a deficiency related to safe medication administration; a $375 fine was assessed.
Licensing—Failed to provide a safe medication administration system
14 Feb 2018Inspection
14 Feb 2018Inspection
Investigated a licensing allegation and found a deficiency in medication administration safety due to administering the incorrect amount of medication.
Licensing—Failed to provide a safe medication administration system
06 Jul 2015Inspection
06 Jul 2015Inspection
Investigated an allegation that medication was not administered as ordered and found violations involving medication administration and protecting a resident.
Licensing—Failed to administer medication as ordered
10 Oct 2014Abuse: Financial abuse
10 Oct 2014Abuse: Financial abuse
Investigated allegations of financial exploitation and theft and found residents were not protected.
Abuse—Failed to protect resident from financial exploitation
30 Jan 2014Abuse: Financial abuse
30 Jan 2014Abuse: Financial abuse
Investigated the allegation of financial abuse and found a failure to protect a resident from theft.
Abuse—Failed to provide safe environment
04 Dec 2013Abuse: Financial abuse
04 Dec 2013Abuse: Financial abuse
Investigated allegation found a failure to protect a resident from theft.
Abuse—Failed to provide safe environment
07 Nov 2012Abuse: Financial abuse
07 Nov 2012Abuse: Financial abuse
Investigated an allegation of financial abuse and found that a resident was not protected from theft.
Abuse—Failed to provide safe environment
28 Oct 2011Abuse: Financial abuse
28 Oct 2011Abuse: Financial abuse
Investigated and found a failure to protect a resident from theft.
Abuse—Failed to provide safe environment
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Springs at Mill Creek. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Springs at Mill Creek directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of The Springs at Mill Creek?
Claim this listing to receive messages from prospective customers and manage your community page.
