Responsive maintenance and housekeeping when staffed
Private outdoor spaces and pet-friendly options
Cons
Inconsistent nursing and aide quality across units
Understaffing leading to slow response times
Medication-management and clinical-communication gaps
Variable housekeeping and sanitation concerns in some areas
Inconsistent dining quality and service variability
Management responsiveness and administrative-process gaps
Security and emergency-response weaknesses
Training and competency gaps among some direct-care staff
Admissions and intake paperwork delays
Pricing increases and opaque additional fees
Limited rehab space and therapy coordination challenges
Allegations of inappropriate staff conduct
Summary of reviews
Rydal Park & Waters presents a highly amenitized, campus-style retirement community with many elements that reviewers and residents praise. The property, cottages and apartments, and outdoor spaces are frequently described as attractive, well landscaped and comfortable; multiple dining venues, an indoor pool, clubhouse spaces, and private patios contribute to a resort-like environment. The community also offers a broad slate of social and cultural programming — concerts, visual-arts activities, fitness classes and clubs — that residents consistently cite as contributing to an engaged, active community life.
Clinical and rehabilitative services receive mixed feedback. Physical, occupational and speech therapists are repeatedly described as knowledgeable and effective, and some families credit therapy teams with helping residents reach recovery goals. At the same time, nursing and aide-level care is portrayed as inconsistent: accounts range from attentive, compassionate caregivers to concerns about staff conduct, responsiveness and bedside care practices. Several operational themes emerge related to clinical risk — medication-management and communication breakdowns between therapy and nursing, delayed call-light responses, incontinence-care delays, and constrained rehab space — which suggest variability in day-to-day clinical reliability depending on unit, shift and staffing levels.
Dining and housekeeping are similarly variable. The facility is noted for having an award-winning chef and multiple dining venues with appealing menu options, yet there are repeated comments about uneven food quality, declining consistency, and localized sanitation concerns in some dining or service areas. Maintenance and housekeeping are praised when staffing is sufficient, but other accounts describe rooms or common areas that were not attended to promptly. Parking, wayfinding within a large campus, and access to specific amenities are occasional practical frustrations mentioned by residents.
Administration, staffing and safety processes are additional areas of concern. Reviewers describe periods of understaffing and staff turnover that affect morale and responsiveness; families report needing to advocate to get issues addressed. Admissions and paperwork processing have been cited as slow or disorganized in some cases, and there are comments about opaque fee increases. Security and emergency-response procedures were questioned in a few accounts, and there are isolated but serious allegations of inappropriate staff conduct that warrant direct inquiry by prospective residents and families.
Overall, Rydal Park & Waters appears to offer a high-quality campus experience for independent living and strong rehabilitative therapy services, paired with distinctive cultural programming and attractive facilities. However, there is a clear pattern of variability in direct-care consistency, staffing levels and administrative follow-through. Prospective residents and family members should conduct unit-specific tours, ask for current staffing ratios, review medication-safety and emergency protocols, meet frontline staff and therapy teams, and clarify billing and admissions timelines to assess whether the current operational performance aligns with their needs and expectations.
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Medicare Ratings
4·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Rydal Park & Waters is located at 1515 The Fairway, Jenkintown, PA, 19046.
About Rydal Park & Waters
Rydal Park & Waters, operated by HumanGood, is a nonprofit Life Plan Community in Abington Township set on 55 private acres, and it's where you'll find a wide range of senior living options all together, which means people can stay as their needs change over time, and there are independent living apartments that range from studios all the way up to three-bedroom homes, plus a cottage home neighborhood with covered porches and easy access to walking paths, green lawns, and mature wooded areas. For those needing extra support, there are assisted living suites and skilled nursing beds, along with short-stay rehabilitation options and memory care cottages for those living with Alzheimer's disease or other types of dementia, with team members trained in memory support, and the buildings themselves have features like modern kitchens, walk-in closets, comfortable common areas with fireplaces, piano, and big windows to let in lots of light and give things a warm, home-like atmosphere. The campus makes it easy to stay active or relaxed, with both indoor and outdoor swimming pools, landscaped grounds for walking or gardening, a woodworking shop, a library, plus concerts and lectures held for residents who like to keep their minds busy, and there are chef-prepared meals served in comfortable dining rooms, with menus focused on quality and nutrition and even catering services for special occasions. At Spring House Estates, residents enjoy green lawns and charming gardens embraced by the woods, and there's also Inglis House where 24-hour medical and nursing services are offered to people with neurological disorders, like multiple sclerosis or spinal cord injuries, along with programs aimed at community re-entry and social enrichment like education therapy, adaptive computer use, vocational rehab, and recreational activities, and staff include registered nurses, licensed practical nurses, and certified nursing assistants, all helping with bathing, dressing, medications, and more. Amenities like an on-site audiologist, dentist, and podiatrist help with health needs, while occupational, speech, and physical therapies are provided for those needing rehabilitation, and there's also help for moving and packing, plus planning advice if people are unsure which care option might fit best. People have choices, whether they want secure memory care units, assisted living support, accessible no-frills apartments for those who are still independent, or residential care homes for those who need a live-in caregiver, and everyone has a chance to socialize, try horticultural therapy, or take part in support groups. Rydal Park & Waters welcomes people of all backgrounds, and staff members are known for being friendly and kind, with a focus on providing support so that residents can feel secure and live purposefully with peace of mind about the future, and since care levels are all on one campus, it's easier for families as needs change.
People often ask...
Rydal Park & Waters offers independent living, assisted living, memory care, and skilled nursing.
There are 21 photos of Rydal Park & Waters on Mirador.
Yes, Rydal Park & Waters allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1515 The Fairway, Jenkintown, PA 19046.
No, Rydal Park & Waters does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Identified multiple deficiencies in confidentiality of records, resident care processes, staff training, medication handling, food storage, and vehicle documentation.
2600.17Record Confidentiality
2600.28eDeath of a Resident
2600.54aDirect Care Staff
2600.65gAnnual Training Content
2600.81bResident Personal Equipment
2600.103dStoring Food Off Floor
2600.103gStoring Food
2600.103iOutdated Food
2600.141.b1Annual Medical Evaluation
2600.171.cHome's Vehicle Documents
2600.182.bPrescription Medication
2600.183.bMeds and Syringes Locked
2600.183.eStoring Medications
2600.184.aResident's Meds Labeled
2600.187.dFollow Prescriber's Orders
2600.236Staff Training
25 Feb 2025Inspection
25 Feb 2025Inspection
Identified multiple deficiencies in medication security, confidentiality, staff training, labeling, storage, and safety.
2600.17Record Confidentiality
2600.65.fTraining Topics
2600.65.iTraining Record
2600.82.bPoisonous Material Storage
2600.82.cLocking Poisonous Materials
2600.87Lighting
2600.88.aSurfaces
2600.101.j7Lighting/Operable Lamp
2600.183.bMeds and Syringes Locked
2600.183.dPrescription Current
2600.183.eStoring Medications
2600.183.fDiscontinued Medications
2600.184.aMeds Labeled
2600.184.bLabeling OTC/CAM
2600.185.aImplement Storage Procedures
2600.187.aMedication Record
2600.187.bDate/Time of Medication Admin.
2600.187.dFollow Prescriber's Orders
09 Oct 2024Inspection
09 Oct 2024Inspection
Found that a resident was taken outside by a staff member and blocked from re-entering the building, preventing entry when the resident wished to go inside due to the cold.
2600.202Prohibited procedures
02 Apr 2024Inspection
02 Apr 2024Inspection
Identified multiple deficiencies related to medication management, incident reporting, staff training, and resident care planning, with violations cited.
2600.16.cWritten Incident Report
2600.65.bRights/Abuse
2600.183.dPrescription
2600.185.aImplement Storage Procedures
2600.187.cRefusal of Medication
2600.187.dFollow Prescriber's Orders
2600.188.bMedication Error Reporting
2600.227.dSupport Plan Medical/Dental
21 Nov 2023Inspection
21 Nov 2023Inspection
Found multiple deficiencies across administration, resident records, care planning, staff training, medication safety, and safety practices.
2600.25.bContracts - Signatures
2600.41.eSigned Statement
2600.54.aDirect Care Staff
2600.65.bOrientation/40 Hours
2600.65.e12 Hours Annual Training
2600.65.fTraining Topics
2600.65.gAnnual Training Content
2600.82.cLocking Poisonous Materials
2600.95Furniture and Equipment
2600.103.cFood Protected
2600.107.aEmergency Preparedness
2600.107.dEmergency Plan Submission
2600.131.fFire Extinguisher Inspection
2600.141.aMedical Evaluation
2600.141.b1Annual Medical Evaluation
2600.162.cMenus Posted
2600.185.aStorage Procedures
2600.191Resident Right to Refuse
2600.224.aPreadmission Screen Form
2600.225.aAssessment - Initial
2600.225.cAdditional Assessments
2600.227.gSupport Plan Signatures
2600.231.bMedical Evaluation for SD CU
2600.231.cPreadmission Screening (SDCU)
2600.231.eNo Objection Statement
2600.231.fAssessed Annually
2600.234.aAdmission Support Plan
2600.236Staff Training (SDCU)
2600.251.aRecord for Each Resident
2600.252Record Content
11 Oct 2023Inspection
11 Oct 2023Inspection
Investigated a resident safety incident and found a staff training deficiency; violations were cited.
42bAbuse
65dDirect Care Training
09 Nov 2022Inspection
09 Nov 2022Inspection
Found a deficiency related to cleanliness and repair of surfaces due to heavily soiled carpet in the activity room.
Type A2600.88aSurfaces
06 Jun 2022Inspection
06 Jun 2022Inspection
Found no deficiencies. The licensing process concluded compliance with applicable regulations.
08 Mar 2022Inspection
08 Mar 2022Inspection
Identified multiple deficiencies across incident reporting, contracts, resident rights documentation, lighting at bedside, emergency procedures, medical evaluations, medication labeling/storage, and locking devices.
2600.16.c.Written Incident Report
2600.25.b.Contract Signatures
2600.41.e.Signed Statement
2600.101.j.7.Lighting/Operable Lamp
2600.107.d.Emergency Procedures Submission
2600.141.a.Medical Evaluation Information
2600.184.a.Labeling OTC/CAM
2600.185.a.Implement Storage Procedures
2600.191Resident Right to Refuse
2600.227.hSupport Plan Refuse Sign
2600.233.c.Key-Locking Devices
30 Mar 2021Inspection
30 Mar 2021Inspection
Identified deficiencies in contract signatures, resident rights acknowledgments, medication handling, medical evaluations, and dementia care training.
2600.25.bContract signatures
2600.41.eSigned acknowledgment of rights and procedures
2600.54aDiscontinued medication remained in cart
2600.231.bMedical evaluations prior to admission
2600.236Dementia care training for direct care staff
22 Jan 2021Inspection
22 Jan 2021Inspection
Issued a regular license following renewal; found no deficiencies.
11 Sept 2020Inspection
11 Sept 2020Inspection
Determined that the submitted plan of correction was fully implemented, addressing deficiencies in fire safety orientation, staff training, medication management, and dementia care.
Type A2600.65aFS Orientation
f2600.65fTraining Topics
g2600.65gAnnual Training Content
Type B2600.183bMeds and Syringes Locked
Type A2600.184aLabeling OTC/CAM
Type A2600.186aAuthorized Prescriber
2600.236Staff Training - Dementia Care Unit
21 Jan 2020Inspection
21 Jan 2020Inspection
The licensing agency renewed the license and issued a new certificate of compliance for a personal care home, confirming capacity and location details.
03 Oct 2019Inspection
03 Oct 2019Inspection
Granted a new license to reflect a change in the legal entity name; expiration date unchanged.
11 Apr 2019Inspection
11 Apr 2019Inspection
Identified deficiencies in medication administration oversight and glucometer calibration.
2600.183 eMedication cart checks and storage
2600.185 aGlucometer calibration
05 Nov 2018Inspection
05 Nov 2018Inspection
Issued a regular renewal license following the application; no deficiencies cited.
08 Nov 2017Inspection
08 Nov 2017Inspection
The Department issued a certificate of compliance and renewed the license for the facility.
01 Nov 2017Inspection
01 Nov 2017Inspection
Investigated a fire drill; found that residents did not evacuate to a public thoroughfare or a designated fire-safe area.
56 Pa.Code §2600.132(d)Residents shall evacuate to a public thoroughfare or fire-safe area
10 Nov 2016Inspection
10 Nov 2016Inspection
Granted a regular license to operate a personal care home with a capacity of 72.
01 Nov 2016Inspection
01 Nov 2016Inspection
Identified violations related to deficient staff training and improper food storage/handling practices.
2600.65(f)Training topics for annual training for direct care staff
2600.65(g)Annual training topics for direct care and related staff
2600.103(d)Food shall be stored off the floor
2600.103(e)Food served and returned from an individual's plate; leftovers labeled and dated
2600.103(f)Food shall be stored in closed or sealed containers
08 Dec 2015Inspection
08 Dec 2015Inspection
Issued a license renewal and granted a certificate of compliance for a personal care home.
10 Nov 2015Inspection
10 Nov 2015Inspection
Investigated several deficiencies related to resident rights documentation, staff training, and pre-admission medical procedures.
2600.25(b)Contract signed by administrator, resident and payer
2600.41(e)Statement acknowledging receipt of rights information
2600.65(e)Annual training for direct care staff
2600.65(e)Annual training for direct care staff (practicum)
2600.191Staff training on resident rights and safety acts
2600.231(b)Medical evaluation prior to admission
2600.231(c)Cognitive preadmission screening
2600.236Staff training in dementia care and related areas
25 Feb 2015Inspection
25 Feb 2015Inspection
Identified multiple deficiencies involving medication administration, incident reporting, resident accountability, and care planning.
2600.182(c)Medication administration includes the following activities
2600.187(d)The home shall follow the directions of the prescriber
2600.188(b)A medication error shall be immediately reported to the resident, the resident's designated person and the prescriber
2600.201The home shall use positive interventions to modify or eliminate a behavior that endangers the resident
2600.227(c)Plan of correction (care planning) shall be revised within 30 days
22 Jan 2015Inspection
22 Jan 2015Inspection
Investigated a complaint and found deficiencies in medication administration documentation and in documenting wound treatment at the time of administration.
55 Pa Code §2600.187(b)Documentation of medication administration
02 Dec 2014Inspection
02 Dec 2014Inspection
Granted a waiver to permit alternative sleeping arrangements for residents, allowing sofa beds, lounge chairs, or futons instead of a standard bed with a foundation and mattress.
19 Nov 2014Inspection
19 Nov 2014Inspection
Identified a violation for not following a prescriber's wound-care instructions; staff did not follow orders on multiple dates though treatment was documented.
2600.187(d)Follow prescriber directions
04 Nov 2014Inspection
04 Nov 2014Inspection
Renewed the license and issued a certificate of compliance for the personal care service, confirming continued authorization.
21 Nov 2013Inspection
21 Nov 2013Inspection
Identified multiple deficiencies involving resident rights documentation, bed safety enclosures, and maintenance procedures.
2600.25(b)Contract signed by administrator, resident and payer
2600.81(b)Wheelchairs, walkers, prosthetic devices and other apparatus used by residents must be clean, in good repair and free of hazards
2600.41(d)Statement signed by resident acknowledging receipt of information (2600.41(d))
2600.81(b)Wheelchairs, walkers, prosthetic devices and other apparatus used by residents must be clean, in good repair and free of hazards
2600.231(e)Admission/consent and related documentation (admission to SDCU)
2600.105(g)(1)Fire safety – lint removal from lint trap after each use
04 Nov 2013Inspection
04 Nov 2013Inspection
Issued a regular license and confirmed compliance for the personal care home.
23 Jan 2013Inspection
23 Jan 2013Inspection
Determined that licensing requirements were met and issued a regular license.
04 Dec 2012Inspection
04 Dec 2012Inspection
Found deficiencies in resident assessments, signatures on care plans, discharge documentation, and posting of locking-device directions.
2600.225(a)Initial assessment documentation
Type A2600.227(g)Support plan sign and date by participants
2600.228(e)Discharge documentation
2600.234(a)Plan of correction/admission timing for SDCU
2600.233(c)Posting directions for locking devices
13 Nov 2012Inspection
13 Nov 2012Inspection
Found a violation related to accessibility and safety equipment for a resident using an electric scooter.
Type A55 Pa. Code Chapter 26002600.81(a) Accessibility and equipment for residents with disabilities
27 Sept 2012Inspection
27 Sept 2012Inspection
Identified multiple deficiencies related to safety and accessibility, including bathroom ventilation, window coverings, smoke detectors, locking-device postings, and grab bars in resident areas.
Type A2600.102(d)(1)Ventilation—bathroom with operable exterior window
Type A2600.102(d)(1)Window coverings—bedroom windows
Type A2600.130(d)(1)Smoke detectors on floors; functioning system
Type A2600.233(c)Locking devices—posted operation directions
Type A2600.101(f)Grab bars—toilets and showers
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