Hallmark Healthcare Center

    255 Midland Pkwy, Summerville, SC, 29485
    3.1 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff, systemic problems persist

    I saw both extremes. Incredible, compassionate therapists and staff helped restore my husband's health and spirit-some people here are miracle workers-but systemic problems persist: understaffing, rude/unresponsive nurses, long waits, missed or heavy medications, poor communication, dirty/moldy rooms and safety/management lapses. New administration and cosmetic fixes help, but I'd be cautious about sending a loved one until staffing, cleanliness, and care consistency improve.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.13 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.2
    • Meals

      1.8
    • Amenities

      2.7
    • Value

      3.1

    Location

    Map showing location of Hallmark Healthcare Center

    About Hallmark Healthcare Center

    Hallmark Healthcare Center sits at 255 Midland Parkway in Summerville, SC and is managed by Kellie Jellyman, and you find a range of healthcare and senior services under one roof, including skilled nursing, assisted living, support for people living with Alzheimer's or dementia, and palliative care when that's needed, with a licensed capacity for 88 certified beds, so it's not too big, not too small, and the staff-who go by names like "nursing care associates"-set up programs and therapies like physical, occupational, and speech therapy, with the nurse turnover rate at 42.5% and an average of 3.12 nurse hours per resident per day, which has its challenges, but the team still delivers care for all kinds of personal and medical needs, covering short-term recovery and longer stays too, and they even have specific programs for stroke rehabilitation, post-surgical recovery, and cardiac rehab, using newer treatment techniques and always trying to follow a patient-centered approach, meaning each resident gets a plan built around their health and comfort. Hallmark Healthcare Center offers amenities and conveniences that focus on comfort, trying to make the environment feel inviting for people who stay there, and they say the facility supports everyone equally, regardless of race, color, national origin, religion, gender, orientation, age, or disability status, and that includes people with AIDS, HIV, or related conditions. Now, inspections have found some problems in the past, with 17 documented deficiencies-including issues with drug storage and labeling, equipment safety, and infection control, specifically with two infection-related deficiencies-which are serious areas that they've had to address, and every three years inspectors check for complaints and make sure infection-control rules are being followed, so those reports are always worth looking at if you're worried about compliance. Hallmark's staff uses distinct program names and specialized terms for many of their services, and the healthcare center is affiliated with Fundamental Healthcare, which helps guide care standards and policies. People looking for care can use their facility finder tool online, and their programs aim to help seniors improve their quality of life, with staff that many recognize for long-term dedication. The focus is on providing care that fits the individual, keeping services clear and simple, and making sure support covers both health and everyday comfort for all residents.

    People often ask...

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