Buchanan Place Health and Rehabilitation

Buchanan Place Health & Rehab sits in New Tazewell, TN, and provides skilled nursing, rehabilitation, and long-term care for people with different needs, including those needing help after surgery, living with chronic illnesses, or requiring extra support in daily life, and the staff, who are known throughout the local community for being helpful, professional, and compassionate, do their best to make residents and families feel respected, comfortable, and included. The facility offers a range of care options like active adult living, independent living, assisted living, memory care through the Monarch Memory Care program, adult day services, non-medical home care, Medicare-certified home health, and hospice care, so residents can find support at many life stages, and the Monarch Memory Care program, which is recognized by the Alzheimer's Association®, gives person-centered care using evidence-based practices and aims to help people with dementia stay engaged and connected. Residents can get skilled nursing care 24 hours a day, speech therapy, occupational therapy, and physical therapy, and these therapy services are designed to restore abilities, teach new skills, and help each person gain more independence, with specialized programs that can help with respiratory, cardiac, or orthopedic recovery, and families can rest a little easier knowing there's always someone there to give care, even late at night. Private and semi-private rooms are available, and people can choose short-term rehabilitation, respite care if they just need a break, or long-term skilled nursing if their needs are ongoing, with amenities in short-term rooms like flat-screen TVs, telephones, newspapers, and well-equipped therapy spaces making recovery a bit easier, while other amenities throughout the building are meant to help both residents and their visitors feel welcomed. The team creates care plans for each resident, aiming to give people the chance to keep their physical, social, and emotional independence as much as possible, and CNA staff, who many visitors and families describe as wonderful and helpful, work with nurses and doctors to make sure residents' needs are met. Buchanan Place is Medicare and Medicaid Certified, has 134 certified beds, and averages about 86 residents per day, and uses an individualized approach, which helps show respect for each person's story and background, with staff focusing on patient-centered care. There are some drawbacks worth knowing: the nurse staffing rate is lower than the Tennessee state average, with 3.50 nurse hours per resident per day, and there's been a nurse turnover rate of 41.6%, which is better than the state average of 49.6%. The facility had a history of inspection delays, with 17 total deficiencies and 2 infection-related deficiencies found during past inspections, and a complaint report from May 2024 resulted in three deficiencies and a fine; some deficiencies were about safety hazards and needing better supervision, an issue with monthly pharmacist reviews, and keeping residents protected from abuse or neglect. Despite these issues, the staff and owners remain focused on keeping a homelike, supportive environment for all residents, offering CNA training and admitting residents at any hour of day or night, and they try to welcome everyone, newcomers and longtime residents alike, with kindness and understanding.