Broadmoor Medical Lodge

    5242 Medical Dr, Rockwall, TX, 75032
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Beautiful facility, inconsistent care reported

    I had a very mixed experience. The building, grounds and dining areas are beautiful and clean - therapy was excellent and several nurses, CNAs and front-desk staff were warm, helpful and went above and beyond. However care was inconsistent: long waits for bathroom help, ignored call lights, missed or wrong meds, understaffed/overworked aides and nurses, soiled linens/diapers left, and serious infections/readmissions were reported. Communication and leadership felt uneven - a new administrator seemed to be improving things but problems persisted. If you need rehab and confirm staffing/medication safety, it can be great; for long-term care I'd be cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.46 · 130 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.4
    • Meals

      2.9
    • Amenities

      3.8
    • Value

      1.2

    Location

    Map showing location of Broadmoor Medical Lodge

    About Broadmoor Medical Lodge

    Broadmoor Medical Lodge sits at 5242 Medical Dr, Rockwall, TX 75032, and works as a Skilled Nursing Facility that serves adults recovering from illnesses, surgery, or injuries, and those who need long-term nursing care in a residential setting, and the place accepts a wide range of payment options, including private pay, insurance, long-term care insurance, Medicaid, and Medicare. The facility offers skilled nursing care around the clock, helps people with post-hospital recovery, gives ostomy care, and even supports people that need hospice or palliative care to focus on comfort at the end of life. The staff can handle dementia care, and they make sure to set up personalized care for residents' needs, while also offering respite care for caregivers who want a break or need short-term support, and they have both long-term and short-term stay options.

    Folks will find private rooms and Wanderguard safety features to help residents stay safe, especially anyone who might wander due to dementia. For those staying after surgery or an accident, there's a rehabilitation wing with therapy, meals, a well-equipped gym, and a whole outpatient therapy program for physical needs if someone doesn't intend to move in. An on-site physician exam room lets residents get x-rays and other imaging done without leaving the building, which can make things a lot easier. The community also has a beauty salon, a welcome basket with essentials for new arrivals, and a family meal ticket to make visiting a bit more comfortable, and there's a pleasant dining room and an outdoor patio with Rainbow Lake views that help create a homey feel.

    There's a dedicated activities department that keeps folks engaged with programs and events, trying to support emotional and social health as well as basic medical needs, and the facility puts effort into having a caring staff who speak English, with some also speaking other languages, though there aren't any stated official staff languages besides English. The team at Broadmoor Medical Lodge believes in being respectful to both their residents and their employees and they try hard to deliver individualized care each day, guided by a focus on resident comfort, wellbeing, and independence. They also have some technology connections, working with Meta for things like Meta Pay and letting guests use social media logins including Facebook and Messenger, but their main strength lies in their range of healthcare services and attention to personal needs, with both room and community amenities meant to support a safe and comfortable recovery or longer-term living experience. At the moment, they're not accepting new patients and don't list a fax number or specific office hours.

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