Experiences at Old Dominion Rehabilitation and Nursing are notably mixed. Some residents and families describe attentive care, a reassuring transition into the facility, and staff who help residents feel comfortable and respected. Others raise substantial concerns about responsiveness, staffing, clinical follow-through, and basic day-to-day support. Reviews use both the Old Dominion and St. Francis names and refer to organizational changes, so the experiences may reflect different periods or operating arrangements.
Staff receive strong praise in many accounts, including specific recognition of nursing, CNA, therapy, social work, admissions, and administrative staff. Families describe helpful communication, practical assistance with paperwork, and individual employees who show patience and compassion. At the same time, other accounts describe staffing shortages, delays in answering call systems, difficulty reaching staff by phone, and inconsistent communication or follow-through. Concerns about medication timing, personal-care assistance, wound care, and clinical response also appear, alongside reports of staff who were attentive and professional. This contrast suggests that experiences may vary by shift, unit, or individual caregiver.
Dining is a recurring area for improvement. Some residents and families were satisfied with meals, but others describe food as unappealing or served cold, with inconsistent schedules and limited choices. A few accounts also raise concerns about residents receiving adequate help with meals and drinks. Activities receive positive comments, including organized games, crafts, and pastoral support; some residents also describe feeling welcomed and engaged.
Feedback on the physical environment is similarly varied. Positive accounts describe clean rooms, pleasant common areas, and a welcoming atmosphere. Other accounts point to housekeeping concerns, unpleasant odors, and maintenance issues involving temperature control, hot water, flooring, or room conditions. Reviews also raise gaps in supplies and equipment, as well as concerns about safety monitoring and the reliability of call systems.
Management and administrative support are praised by some families for being accessible, helpful, and responsive to questions or care concerns. Others describe difficulty obtaining answers, returned calls, or timely resolution of problems, as well as challenges with discharge planning and coordination. A few individual narratives raise end-of-life care concerns and attribute a resident’s decline to the facility; the reviews alone cannot establish causation. Overall, the positive accounts highlight compassionate individuals, therapy, activities, and administrative assistance, while the recurring concerns center on staffing, response times, clinical consistency, meals, and facility upkeep. Families considering the facility may wish to ask about current staffing coverage, medication and call-response procedures, therapy schedules, meal support, and how concerns are escalated.
