Jones and Jones II sits on Forest Hill Avenue in the Oxford neighborhood of Richmond, Virginia, with two buildings at 7804 and 7806 Forest Hill Ave., and serves up to six residents in a small community. The facility, operated by Jones & Jones LLC, offers retirement and assisted living care, including memory care, diabetes care, hypertension services, and primary health care, with a focus on daily living support like bathing, dressing, medication help, and non-ambulatory care. Rooms come in several types-studio, one-bedroom, semi-private, and two-bedroom-with private bathrooms, kitchenettes, cable TV, telephones, Wi-Fi and air conditioning. Residents can eat three homemade meals every day, with a professional chef preparing food that meets dietary needs like diabetic or allergy-sensitive options, and there's all-day dining, snack availability, and special meal planning for those with health issues. Community areas include a movie theater, game room, walking paths, gardens, outdoor spaces, a fitness room, barber or salon, spa, library, and business or activity rooms, so folks can socialize, exercise, or relax, and scheduled programs feature arts and crafts, music, movie nights, table games, pet and music therapy, and wellness activities to keep people engaged. Staff are supposed to be there for medication, emergencies, and daily tasks around the clock, and there's a 24-hour call system plus an emergency alert button in every room, though there've been times when residents didn't get prompt help or weren't checked on regularly.
Residents can use transportation arranged by the community for medical appointments, faith events, or errands. Housekeeping, laundry, respite and hospice care, as well as assistance with moving in, are all part of what's offered. While the facility has been known for welcoming people with complex needs-over 90% of residents reportedly have mental health conditions and many have faced displacement from other homes-it's also had many troubles. State records and investigations by the Richmond Commonwealth's Attorney, Richmond Police, Adult Protective Services, and the Department of Social Services have shown that Jones and Jones II has had problems with care quality and living conditions, like soiled linens, shared clothes, bedbugs, missing medication, preventable deaths, and lack of staff supervision, especially since its administrator left and the license was revoked. The facility's license has been denied renewal and suspended twice due to repeated and serious violations, and the Department of Social Services has ordered the home to close, though its appeal keeps residents there for now, with relocation plans in place. Jones and Jones II accepts private pay, social security, and veteran's benefits with separate care pricing and a mix of room types, but there's little clear information on what fees families can expect or the exact payment structure. Folks who've lived here or moved in often have tough stories, with about 95% of current residents living with mental illness, many being under age 65, and some having struggled to get stable care elsewhere, so this place has ended up a last stop for people needing high support in Richmond.
