Covenant Living at the Shores

    9150 Fortuna Dr, Mercer Island, WA 98040
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Reviews

    3.77·(35)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.4
    • Meals

      3.4
    • Amenities

      4.2
    • Value

      2.4

    Pros

    • Waterfront Lake Washington setting
    • Lakeview and remodeled apartment options
    • Continuing-care retirement community with on-site Health Center
    • Active activities program (music, wood shop, committees)
    • Strong rehabilitation services and skilled therapy directors
    • Dining lodge with lake views
    • Beautiful, well-maintained grounds and gardens
    • On-site transportation for shopping and outings
    • Boat dock and waterfront amenities
    • Socially engaged resident community
    • Fitness/workout room overlooking the lake
    • Financial assistance/scholarship program

    Cons

    • High cost with layered ala-carte fees
    • Inconsistent staffing levels and frequent leadership turnover
    • Reliance on agency or temporary staff with variable training
    • Gaps in clinical oversight and medication-administration controls
    • Sanitation and incontinence-care concerns in some units
    • Delays in responsiveness to resident needs and call lights
    • Billing transparency and financial-administration issues
    • Inconsistent dining quality and limited menu variety over time
    • Marketing that may emphasize image over some service realities
    • Accessibility and parking limitations
    • Limited personalization of care and programming for some residents
    • Policies and sales practices perceived as financially oriented

    Summary of reviews

    Covenant Living at the Shores presents a complex profile: its waterfront Lake Washington campus, renovated apartment options, attractive common spaces and active programming are consistently cited as strong selling points. The community operates as a continuing-care retirement community (CCRC) with an on-site Health Center, rehabilitation services, dining lodge, boat dock, fitness room, and on-campus transportation — features that appeal to residents seeking a full continuum of services in a picturesque setting.

    Care quality descriptions are mixed. Numerous reviewers praise individual staff members and cite compassionate, skilled caregivers and effective rehabilitation leadership; those aspects support positive experiences for many residents. However, a recurring theme is inconsistency in staffing and clinical oversight. Reviewers describe frequent leadership changes, turnover at nursing-administrator levels, and reliance on agency or temporary nurses; these patterns are associated with gaps in medication-administration controls, delayed responses to calls, and intermittent clinical-management weaknesses. The facility has also experienced regulatory scrutiny and subsequent leadership interventions, which prospective families should inquire about directly.

    Dining and activities are prominent elements of campus life. The community offers extensive programming — music, workshops, committees, outings, and memory-support activities — and many residents enjoy the social engagement and waterfront amenities. Dining receives both praise and criticism: some describe excellent meals and pleasant dining venues, while others note menu fatigue, variability in food quality, and extra charges for certain items. Activity offerings appear robust, but customization of programming and personal-care plans has been uneven for some residents.

    Operationally, cost and administrative transparency are consistent concerns. The community uses layered, ala-carte pricing and additional facility or service fees, which some families find costly and confusing; there are also isolated allegations concerning theft and billing irregularities that prospective residents should clarify. Reviewers also identify practical limitations such as parking and accessibility constraints, and occasional delays in maintenance or renovation timelines. Marketing and sales practices are described by some as strongly image-driven, so verifying contract terms and service-level commitments is advisable.

    Overall, Covenant Living at the Shores offers substantial amenities, a desirable location, and a number of staff and programs that residents value. At the same time, operational weaknesses — notably staffing instability, variable clinical oversight, sanitation and responsiveness issues, and a complex fee structure — have affected resident experiences. Prospective residents and families would benefit from focused questions about recent staffing stability, clinical oversight procedures (including medication administration and weekend coverage), billing practices and fee transparency, and the community’s responses to any regulatory findings before making a decision.

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    Location

    Covenant Living at the Shores is located at 9150 Fortuna Dr, Mercer Island, WA, 98040.

    About Covenant Living at the Shores

    Covenant Living at the Shores sits right by Lake Washington on Mercer Island, surrounded by water and lots of trees, and you can see the Seattle skyline from the grounds, so if you like being close to nature but still near the city, that's one thing to notice about the place. People living here can pick from different floorplans, with studio, one-bedroom, and two-bedroom apartments, many of them having patios or balconies, and there's plenty of closet space which is nice if you don't want to give up all your things. The community offers several ways to help folks stay comfortable and safe as they age, so there are choices like independent living, assisted living, memory care, skilled nursing, and even short-term rehab and respite care, with a separate Memory Care neighborhood for those living with Alzheimer's or other forms of dementia, where trained staff use the Alzheimer's Association CARES® program and keep safety in mind by having secured outdoor courtyards and gardens for fresh air. Covenant Living at the Shores is a not-for-profit, faith-based community, and it's a life plan community-so residents who need more help over time don't need to move away to get it, they just get more support in the same community, which some people find comforting.

    The place is Medicaid-certified and in-network for certain managed care and Medicare Advantage plans, and skilled nursing services can include things like IV therapy, wound care, pharmacy services, long-term care, respite, and even hospice if needed, all supervised by licensed nurses 24 hours. For daily life, there's help available whenever needed with bathing, medication, dressing, and other tasks, plus a nurse-call system for peace of mind. Residents eat three daily meals in Fortuna Lodge, with professional chefs and table service, and there's a dietitian on hand to help with special diets, so you don't have to worry about planning or preparing all your own food. Living is pretty maintenance-free, with staff handling housekeeping, laundry, and upkeep.

    There's a waterfront patio, a creative arts center, and a fitness studio for staying active, plus a wellness center and the LifeConnect program aiming to help everyone stay healthy in body and mind. People sometimes gather for things like lakefront barbecues and trips into Seattle to see the Space Needle or Pike Place Market, and if you like the water, there's a private marina that lets you canoe or kayak out into Lake Washington, which isn't something you find everywhere. Community spaces offer spots to meet neighbors, play games, or enjoy activities, and transportation is available for errands or outings, including wheelchair-accessible options. Pets are welcome, which suits animal lovers, and rooms come in private and semi-private options to match different needs and budgets, including studios and companion suites if you want a little company but still your own space. The Memory Care neighborhood puts a lot of effort into personalizing daily routines with things like reminiscence activities, life histories, and spiritual programs, and residents who need rehabilitation get onsite access to physical, occupational, and speech therapy.

    Housekeeping, laundry, salon and barber services, organized events, and easy access to medical staff all try to make life smoother, and the staff aim to provide help where needed without being overbearing. Some people pick the community for the range of care and choice of social activities; others like it because it's simply peaceful, close to Seattle, and has scenic views by the lake. There's a website at covlivingshores.org for more details, and everything sits at 9150 Fortuna Drive, Mercer Island.

    People often ask...

    Covenant Living at the Shores offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 40 photos of Covenant Living at the Shores on Mirador.

    Yes, Covenant Living at the Shores allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 9150 Fortuna Dr, Mercer Island, WA 98040.

    No, Covenant Living at the Shores does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Washington, the Department of Social & Health Services licenses assisted living and adult family homes, publishing inspection, investigation, and fire-safety reports.

    License number958
    StatusOp
    Facility typeAssisted Living Facility
    Capacity50 residents
    ExpiresJuly 31st, 2027
    View the official license record

    Inspection Reports

    6

    Reports

    1

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    3

    Years

    01 Jan 2026Inspection
    Found a deficiency related to tuberculosis testing for a newly hired staff member; no TB test was completed within the required timeframe.
    • Type AWAC 388-78A-2481-2Tuberculosis testing for staff
    03 Dec 2025Life Safety
    Verified that prior violations were corrected and approval was granted.
    01 Aug 2024Enforcement Letters
    Found multiple deficiencies resulting in civil fines for failures in background checks, dementia/mental health training, TB screening, and respiratory protection. The violations affected residents and staff.
    • WAC 388-78A-2466(1)(a)Background checks—Washington state name
    • WAC 388-78A-2474(1)(2)(c)Training and home care aide certification requirements
    • WAC 388-78A-2480(1)Tuberculosis—Testing—Required
    • WAC 388-78A-2730(1)(b)Licensee’s responsibilities
    03 Jun 2024Inspection
    Identified multiple regulatory deficiencies in background checks, training, TB testing, respiratory protection, medication availability, and related policies.
    • WAC 388-78A-2240Nonavailability of medications
    • WAC 388-78A-2466Background checks
    • WAC 388-78A-2474Training and home care aide certification requirements
    • WAC 388-78A-2480Tuberculosis Testing Required
    • WAC 388-78A-2484Tuberculosis Two-step skin testing
    • WAC 388-78A-2730Licensee's responsibilities
    • WAC 388-78A-2600Policies and procedures
    07 Sept 2023Investigation
    Identified a failure to transcribe new medication orders, resulting in a resident not receiving ordered medications.
    • WAC 388-78A-2210(1)(b)(2)Medication order transcription
    05 Jul 2023Life Safety
    Identified several code violations during a regulatory inspection, including improper storage in a boiler room, improper electrical tapping, malfunctioning door operation, and inadequate maintenance of emergency lighting, sprinklers, and carbon monoxide detection.
    • IFC 315.3 2018Equipment Rooms - Storage in Buildings
    • IFC 604.4.2 2018Power Supply
    • IFC 701.6 2018 (WAC 51-54A)Owner's Responsibility
    • IFC 705.2.4 2018Door Operation
    • IFC 903.5 2009, 2012, 2015, 2018Testing and Maintenance
    • IFC 904.12.5.2 2018Extinguishing System Service
    • IFC 915.6 2018Carbon Monoxide Detection - General

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Covenant Living at the Shores. The information above has not been verified or approved by the owner or operator. For exact information, please contact Covenant Living at the Shores directly. There is no cost for this service. We are compensated by the community you select.

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