Park Hills West Assisted Living

    5910 S 118th St, Hales Corners, WI 53130
    • Assisted Living
    • Memory Care

    Smaller community with attentive staff

    I'm happy I chose this smaller community - the staff give more attention, the care is good, and it's been one of my best choices.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    3.00·(4)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.0
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.0

    Pros

    • Small household size enabling personalized attention
    • Caring staff–resident interactions
    • Perceived attentive daily assistance
    • Positive resident and family satisfaction in favorable accounts

    Cons

    • Inconsistent staffing levels
    • Reliance on temporary/agency personnel
    • Limited continuity of caregivers
    • Variable staff professionalism and training
    • Management emphasis on cost containment over staffing stability
    • Allegations of theft and financial misconduct involving temporary personnel

    Summary of reviews

    The reviews for Park Hills West Assisted Living describe a mixed picture. Positive comments highlight the facility's small scale and the resulting ability to provide more individualized attention; several accounts emphasize warm, affectionate interactions between staff and residents and characterize the setting as a good choice for families seeking a smaller, close-knit environment. These favorable impressions suggest the facility can deliver attentive daily assistance when stable staffing is in place.

    However, recurring concerns cluster around staffing patterns and management practices. Many comments indicate inconsistent staffing levels and a reliance on temporary or agency personnel rather than a stable, regular caregiving team. That reliance appears to reduce caregiver familiarity with residents and can lead to variability in how routines and needs are addressed. Reviewers also described uneven staff professionalism and training, which contributes to questions about consistent care quality and responsiveness.

    Management and operational issues are another notable theme. Several reviews convey a perception that financial considerations take precedence over staffing stability; linked to that perception are allegations of theft and financial misconduct involving temporary personnel. These comments point to potential gaps in financial controls, personnel oversight, and hiring/supervision practices that families should evaluate when considering placement.

    There is limited specific information in the reviews about dining, activities, or the physical plant. Positive impressions of the small-home model imply potential for personalized activities and closer attention during meals, but reviewers did not provide detailed accounts of menus, meal service consistency, recreational programming, or facility maintenance. Prospective residents and families should request current menus, sample activity schedules, and a tour to assess these areas directly.

    Recommendations for families: when evaluating this facility, ask for current staffing ratios, turnover statistics, and the proportion of permanent versus temporary staff; inquire about staff training and supervision processes; request documentation of financial controls and background checks for contracted personnel; and conduct an on-site assessment of dining, activities, and the living environment. These steps will help verify whether the positive aspects described — small size and caring interactions — are supported by stable operations and sufficient oversight.

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    Location

    Map showing location of Park Hills West Assisted Living

    Park Hills West Assisted Living is located at 5910 S 118th St, Hales Corners, WI, 53130.

    About Park Hills West Assisted Living

    Park Hills West Assisted Living by Golden Millennium Enterprises LLC sits in a single-story ranch home surrounded by trees in a quiet, safe neighborhood, and cares for up to 20 residents in a homelike setting where people often say the staff, many with over a decade of service and more than 40 years of experience altogether, really know the seniors who live there and take time to help them every day. The community helps seniors who need different levels of care, including assisted living, memory care for Alzheimer's or dementia, independent living for those who want a simpler lifestyle, and skilled nursing for complex health needs, all within the same setting so people can stay as their needs change, which some call a continuing care retirement community or CCRC.

    The focus at Park Hills West is always on warmth, comfort, and safety, so residents can feel at ease, with secure spaces meant to prevent wandering and reduce confusion, especially for those with memory loss, and staff like their Resident Assistants stay awake and available 24 hours a day for support, reassurance, and supervision. There are handicap-accessible bathrooms with walk-in tubs and showers, wide doorways, and wheelchair-accessible features throughout the home, and safety is boosted by advanced security systems and a 24-hour call system so help is always close by.

    Residents can choose from private furnished suites, each with Wi-Fi, cable TV, and phone service, and everyone gets meals prepared for their needs with help from an RN and a dietitian, and laundry, housekeeping, and linen services are part of daily life, so families don't have to worry about those chores. There's a peaceful garden outside that everyone can enjoy, and an elegant living room inside with a fireplace for relaxing or chatting. The staff follow a program called MOSAIC, which is a relationship-based way of giving care, and they design daily activities, memory-enhancing exercises, and group events around each person's interests or needs, from stimulation exercises for memory to special outings with families and even room for pets.

    Physical therapy, wound care, hospice, palliative, and end-of-life care are all provided on site, with nurses and doctors on call around the clock, and the staff coordinate medical visits, prescriptions, lab work, psychiatric or podiatry visits, and also help with bathing, dressing, medication, and personal support. Social life gets attention here too, with leisure activities, a library, outings, daily newspaper delivery, and room for residents to practice their faith if they wish. Most residents find they can keep their independence with help as they need it, and people often mention that staff go the extra mile to keep dignity and self-esteem at the center of care, whether that means encouraging favorite hobbies, helping with emotional support for anxiety or depression, or making sure residents can stay active and involved in decisions about their lives.

    The setting feels more like a house than a facility, thanks to the single-story ranch layout, wooded lot, and community spaces where people gather, and while Park Hills West doesn't try to hide that they've faced some staffing and management issues, past families rate their memory care services highly, and the care team seems dedicated to improvement. Seniors and their families have options for respite stays, money management, transportation to doctors, therapies for recovery and everyday help, and even special diets. Park Hills West encourages families to visit, join outings, or just stop in for a chat, so residents can keep strong bonds with those who matter most to them.

    People often ask...

    Park Hills West Assisted Living offers competitive pricing, with rates starting at a cost of $6,000 per month.

    Park Hills West Assisted Living offers assisted living, memory care, board and care, and continuing care retirement community.

    There are 22 photos of Park Hills West Assisted Living on Mirador.

    Yes, Park Hills West Assisted Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 5910 S 118th St, Hales Corners, WI 53130.

    No, Park Hills West Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0017154
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity20 residents
    LicenseeGolden Millennium Enterprises LLC
    Care servedAdvanced Aged, Developmentally Disabled, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Emotionally Disturbed/mental Illness, Traumatic Brain Injury, Hcbs Compliance / Public Funding
    EffectiveJuly 13th, 2018

    Inspection Reports

    3

    Reports

    9

    Citations

    2

    Complaints

    3

    Years

    20 May 2025Complaint
    Identified multiple regulatory deficiencies across health screening, medication storage, toxic substances, and fire safety, including evacuation planning and building exits.
    • 83.17(2)(a)Employees screened for communicable disease
    • 83.37(3)(d)Medication storage: refrigeration
    • 83.45(3)Toxic substances
    • 83.47(1)(c)Safety requirements: no safe evacuation
    • 83.47(2)(d)Fire drills
    • 83.47(2)(e)Other evacuation drills
    • 83.55(6)(b)Bath and toilet areas: water temperature
    • 83.59(1)(a)Class AS, ANA, CS, CNA 2 grade level exits
    03 May 2024Verification
    Found no deficiencies. A $200 revisit fee was assessed.
    19 Jul 2023Complaint
    Found that a resident's record did not include a physician's order for oxygen and the resident was given 5 liters of oxygen without an order, instead of the 2-3 liters prescribed.
    • 83.37(1)(a)Written order for medications, supplements

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Park Hills West Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Park Hills West Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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