Heritage Lake Country Senior Living

    2975 Village Square Dr, Hartland, WI 53029
    • Independent Living
    • Assisted Living
    • Memory Care

    Well-maintained community, attentive caring staff

    I'm very pleased with this beautiful, well-maintained community - spacious, hotel-like apartments with kitchenettes, lovely grounds and lots of amenities (pool, salon, therapy room, movie theater). Staff are attentive and caring, activities are abundant and engaging, meals are good, and my mom is happy and well cared for, which gives me real peace of mind.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.54·(54)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.3
    • Meals

      3.2
    • Amenities

      3.7
    • Value

      1.8

    Pros

    • New, modern building and finishes
    • Spacious one-bedroom apartments with separate living area
    • Private balconies and outdoor views
    • Kitchenettes with refrigerator and microwave
    • Restaurant-style dining room
    • Well-regarded, balanced meal options and generous portions
    • Wide variety of social and recreational activities
    • Regular outings and off-site excursions
    • Indoor pool and water-aerobics programming
    • On-site amenities: theater, salon, pub, gym, library
    • Engaging community spaces for puzzles, games, and group activities
    • Caring and attentive direct-care staff
    • Personalized staff knowledge and regular check-ins
    • Therapy/rehabilitation services and medical monitoring
    • Well-landscaped grounds and walking paths
    • Supportive end-of-life and hospice-oriented care

    Cons

    • High staff turnover
    • Inconsistent staffing levels and scheduling
    • Variable caregiver responsiveness to call systems
    • Communication gaps between administration and families
    • Inconsistent meal quality and meal-service continuity
    • Inconsistent housekeeping and laundry practices
    • Gaps in clinical oversight for higher-acuity residents
    • Inconsistent availability of advertised amenities
    • Maintenance and environmental-control inconsistencies
    • Security and valuables-control weaknesses
    • Medication-management and documentation inconsistencies
    • Unreliable transport and administrative paperwork processes
    • Limited visitation-policy flexibility during infection-control events

    Summary of reviews

    Heritage Lake Country presents as a new, attractive senior-living community with modern finishes, spacious one-bedroom apartments (separate living room), private balconies, and a range of on-site amenities. Reviewers consistently describe a restaurant-style dining area, landscaped grounds and walking paths, and numerous activity options including movies, bingo, trivia, exercise classes, water aerobics, outings, and organized field trips. Therapy and rehabilitation spaces are available, and several accounts emphasize that the facility can provide reassuring end-of-life and hospice-oriented support.

    Care and staff quality is a polarizing theme. Many families praise caring, attentive CNAs and nurses who know residents by name, provide regular check-ins, encourage dining-room participation, and communicate clinical updates. These positive reports highlight staff responsiveness, personalized attention, and strong therapy or medical monitoring when present. Counterbalancing those accounts are frequent descriptions of inconsistent caregiving: high staff turnover, variable CNA skill levels, delayed responses to call systems, and uneven assistance with personal care tasks such as bathing. There are also descriptions suggesting gaps in clinical oversight for residents with higher acuity needs or memory-care requirements.

    Dining and activities are generally seen as strengths of the community: menus are described as balanced with generous portions, and programming is broad and well organized when staffed. Several families appreciated off-site trips and a calendar full of on-site options. However, reviewers also report inconsistency in meal delivery and occasional declines in food quality or cold meals, and note that some advertised amenity access (for example, the pool or salon) has been limited or temporarily closed at times.

    Facility operation and management show mixed performance. The building and common areas are frequently described as clean, attractive, and hotel-like, and maintenance responsiveness is noted in some accounts. At the same time, reviewers report recurring issues with leadership continuity, communication lapses between departments and families, maintenance delays (including heating and repair responsiveness), inconsistent housekeeping and laundry, and administrative paperwork or transportation coordination problems. Security concerns, including allegations of missing valuables and at least one regulatory inquiry, appear in the record and merit explicit inquiry by prospective families.

    Taken together, the pattern is one of strong physical plant and program offerings tempered by operational inconsistency. Positive experiences emphasize engaged activities, pleasant living spaces, and compassionate staff; negative experiences center on workforce stability, communication, service reliability, and clinical oversight for more complex needs. Prospective residents and families would be advised to verify current staffing levels and leadership stability, confirm availability of specific amenities and services, ask about clinical staffing and response protocols for higher-acuity needs, review recent state inspection or complaint history, and discuss policies for visitation, medication management, and security before making placement decisions.

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    Location

    Map showing location of Heritage Lake Country Senior Living

    Heritage Lake Country Senior Living is located at 2975 Village Square Dr, Hartland, WI, 53029.

    About Heritage Lake Country Senior Living

    Heritage Lake Country Senior Living in Hartland, Wisconsin, offers a choice of independent living, assisted living, enhanced assisted living, memory care, and skilled nursing in a three-story, state-of-the-art building with 124 apartments designed for adults 55 and older, and you'll find a mix of studios, one-bedrooms, and two-bedrooms, all with private bathrooms, and in independent living some have full kitchens with stainless steel appliances, granite countertops, good-sized washers and dryers, and private patios or balconies, while assisted living units offer kitchenettes and easy access to common areas. The community has a strong focus on safety with intercom-controlled entry and offers staff on site around the clock, including a licensed nurse and regular nursing supervision up to 16 hours a day, and all-night supervision and support, which some families find reassuring, especially when medical monitoring or memory care is needed, like for residents with dementia who benefit from secure settings and a special memory care program with activities to help reduce confusion and prevent wandering.

    Residents get meals made with local and seasonal ingredients, served in common dining spaces, and there are both onsite and offsite activities, arts and crafts, a swimming pool, a hot tub, a movie theater with club seating, a library, fitness programs, and outings planned by a full-time activity director, with options for all interests and mobility levels, and the community also provides pet-friendly policies, wheelchair accessible showers, underground parking, Wi-Fi, heat and hot water in independent living, beauty and barber services, housekeeping, maintenance, transportation for errands and appointments, and a nurse on site, plus visits from podiatrists and dentists, as well as therapy services like physical, occupational, and speech therapy right in the building. If religious services are important, there are devotional services offsite and transportation for church or worship events, and the administration is described as responsive to families, encouraging communication and regular care conferences when needed.

    A person living in Heritage Lake Country Senior Living can expect a focus on person-centered care that respects individual preferences, with opportunities to socialize, learn, and keep active, through a calendar full of social, educational, and entertainment programs for residents who want to join in, and there's help with things like bathing, dressing, or medication management if needed, all planned with personalized care plans, and with memory care units specifically set up to prevent wandering and support cognitive issues. The facility welcomes both male and female residents, has a minimum age requirement starting at 55, and allows small pets, so there's some flexibility for different needs and lifestyles, and there's a real effort to create a welcoming, friendly environment where residents can age in place, which means they can stay in the same community as their health needs change, moving between different levels of care if needed, from independent living right through to skilled nursing, which is important for peace of mind as people grow older. The location is convenient for outings, with shopping, cafes, medical centers, pharmacies, parks, and lakes nearby, and the facility is known for being beautiful, well-maintained, and highly rated-placing among the top 8% for its type in the area-but families should know that all specific pricing and availability are provided directly by the administration, and the staff is made up of experienced and responsible professionals who help plan activities, provide care, and respond to both residents and family members in a timely way.

    People often ask...

    Heritage Lake Country Senior Living offers competitive pricing, with rates starting at a cost of $4,890 per month.

    Heritage Lake Country Senior Living offers independent living, assisted living, and memory care.

    There are 41 photos of Heritage Lake Country Senior Living on Mirador.

    Yes, Heritage Lake Country Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 2975 Village Square Dr, Hartland, WI 53029.

    No, Heritage Lake Country Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0016506
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity72 residents
    LicenseeHSL 15 LLC
    Care servedAdvanced Aged, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveMay 1st, 2018

    Inspection Reports

    4

    Reports

    1

    Citations

    2

    Complaints

    3

    Years

    05 Nov 2025Complaint
    Investigated a self-report and complaint investigation and found no deficiencies.
    12 Jun 2025Inspection
    Found no deficiencies. Census count was 60.
    07 Apr 2025Inspection
    Found no deficiencies.
    18 Jul 2023Complaint
    Investigated an allegation of caregiver misappropriation of a resident's morphine and identified a deficiency for failing to investigate.
    • 83.12(2)(a)Caregiver: Investigating abuse & neglect

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Heritage Lake Country Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Heritage Lake Country Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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