Shorehaven

    1305 W Wisconsin Ave, Oconomowoc, WI 53066
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.37·(27)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.1
    • Meals

      3.9
    • Amenities

      4.4
    • Value

      2.0

    Pros

    • Scenic waterfront location
    • Comprehensive rehab and therapy services
    • Caring, long‑tenured staff
    • High levels of cleanliness and maintenance
    • Varied activities and memory‑care programming
    • Quality dining options and visitor dining areas
    • Modern, well‑appointed facilities and amenities (pool, gym, underground parking)
    • Ability to personalize rooms with resident furniture
    • In‑house transportation and convenient on‑site services
    • Active social atmosphere with volunteer involvement
    • Spacious assisted‑living layouts with accessible bathrooms
    • Positive community reputation and strong local recommendation

    Cons

    • Inconsistent family communication and information flow
    • Variable staff responsiveness to resident calls and needs
    • Gaps in infection‑control response and clinical incident handling
    • Inconsistent medication management and therapy delivery
    • Variability in meal quality and consistency
    • Occasional housekeeping and room‑readiness lapses
    • Opaque admissions and asset‑based eligibility practices
    • Billing and room‑hold policies that may incur high daily charges
    • Environmental noise and wayfinding/navigation issues for visitors

    Summary of reviews

    Overall impression: Shorehaven presents as a well‑maintained, modern senior community with a strong set of amenities and a generally positive reputation. Reviewers consistently praise the waterfront location, attractive grounds, and a wide array of on‑site features (pool, gym, underground parking, restaurant, car wash). The facility is commonly described as clean and up‑to‑date, with comfortable individual rooms and options to personalize living spaces. Many families emphasize the breadth of services available, from assisted living through comprehensive rehabilitation and physical‑therapy programs.

    Care and staff: Numerous accounts highlight compassionate, competent, and long‑tenured staff who know residents and families well; several reviews describe staff functioning as an extended family and commend responsive clinical and therapy teams. At the same time, there are recurrent operational concerns about inconsistent responsiveness (including delays responding to call signals and issues during night shifts), variable bedside manner, and gaps in how clinical incidents are handled. One serious allegation of an infection requiring hospitalization was raised in the pool of reviews; such a claim suggests families should directly inquire about infection‑control protocols, incident reporting, and follow‑up procedures when evaluating the community.

    Dining and activities: Shorehaven offers a broad activity calendar and memory‑care programming, including music, crafts, outdoor and lake activities, and regular social events that many residents find engaging. Dining spaces for visitors and varied menu options receive positive mention, though some reviewers indicate meal quality can be inconsistent. Overall, programming appears robust and suited to a range of interests and cognitive levels, which is a notable strength for social engagement and rehabilitation goals.

    Facilities and management: The physical plant and amenities are frequently cited as major positives — clean common areas, attractive grounds, and useful on‑site services. However, reviewers also point to management and administrative issues that prospective residents and families should clarify up front: admissions and sales practices can feel pushy or confusing to some visitors, there are reports of asset‑based eligibility decisions, and billing policies (including room‑hold charges) may be costly. Occasional housekeeping lapses, environmental noise (lights/beeping), and navigation challenges for visitors were also mentioned.

    What to ask and verify: Given the mix of strong amenity and staffing praise alongside operational concerns, families should: confirm staffing levels and night‑shift protocols; review incident‑reporting and infection‑control procedures; ask for specifics on medication administration and therapy plans; request written details of admissions, billing, and room‑hold policies; and tour multiple room types to assess size, lighting, and cleanliness. Doing so will help balance the facility’s clear strengths in environment and programming with the areas where reviewers found variability in execution.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Shorehaven is located at 1305 W Wisconsin Ave, Oconomowoc, WI, 53066.

    About Shorehaven

    Shorehaven sits on 23 acres along the shores of Lac La Belle in Oconomowoc, Wisconsin, and offers senior living options across independent living, assisted living, memory care, and skilled nursing care, all within a peaceful campus with views of the lake. Residents can choose from furnished rooms or apartments, with utilities included, weekly housekeeping, and two meals a day in some living options like Shorehaven Tower, which feels home-like and welcoming, and provides cable TV, WiFi, and emergency pendants for extra safety. The skilled nursing facility holds 88 beds, takes Medicare and Medicaid, and gives specialized care for more complex health needs, including round-the-clock supervision, medication help, and hospice care, as well as private or semiprivate rooms, and regular rehabilitation therapies for recovery or chronic conditions.

    Shorehaven helps residents with daily activities such as bathing, dressing, grooming, and medication management, with a 24-hour call system always available for emergencies, and offers memory care in a secured area with its own activity rooms, a den for private gatherings, and an enclosed walking path, especially made for people living with Alzheimer's or dementia, focusing on personalized care routines that fit each person's needs and choices. There are also assisted living programs, including Hillside Terrace, which has up to 26 rooms and another smaller 14-bed residential area, both with support for daily living but not requiring heavy medical services, and the campus also offers independent living at Shorehaven Tower, where active seniors enjoy maintenance-free living with their own schedules, social activities, and community-sponsored programs that include arts and crafts, walking paths, lifelong learning in classrooms, and devotional activities offsite.

    Food and social life come together at places like Café LaBelle and the community center, with shared spaces like dining rooms, family rooms, and a library, plus a boutique, fitness and strength center, and an arts room, where different activities and classes are held as part of the Center for Life Enrichment. There's also a health and rehabilitation center, a salon, and a country store for everyday needs, as well as non-medical home support services through Life@Home for seniors who want help but still wish to live at home. The staff at Shorehaven believe in person-centered care, which means residents get to make choices about their routines, meals, and activities, and care services are offered as needed, sometimes on an a la carte basis if someone lives in Shorehaven Tower.

    Safety is important, especially in memory care, with secured entry and enclosed outdoor spaces, and emergency call pendants offered in certain areas like Hillside Terrace. The grounds don't have listed outdoor amenities, garages, or parking details, but do offer places for walking and sitting outside, and there are no stated policies about what's included in the rent. Shorehaven operates under a faith-based mission, reflecting Christ's love by providing care and resources for seniors of all backgrounds, and Wisconsin state law protects residents from discrimination based on their income source, though federal law doesn't cover orientation or gender identity at this property. The setting stays welcoming and supportive, with friendly staff, many social and wellness programs, and a community feel that aims to help seniors live as independently as possible, whether they need a little help or full-time skilled nursing care.

    People often ask...

    Shorehaven offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 20 photos of Shorehaven on Mirador.

    Yes, Shorehaven allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1305 W Wisconsin Ave, Oconomowoc, WI 53066.

    No, Shorehaven does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0013899
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity28 residents
    LicenseeLUTHERAN HOMES OF OCONOMOWOC INC
    Care servedAdvanced Aged, Irreversible Dementia/alzheimer's
    EffectiveMarch 1st, 2013

    Inspection Reports

    4

    Reports

    0

    Citations

    2

    Complaints

    3

    Years

    13 Jul 2026Complaint
    Investigated the allegation and found no deficiencies.
    27 May 2025Inspection
    Found no deficiencies cited after the abbreviated licensing survey.
    17 Apr 2025Inspection
    Found no deficiencies identified during the evaluation.
    12 Jul 2023Complaint
    Investigated a complaint and found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Shorehaven. The information above has not been verified or approved by the owner or operator. For exact information, please contact Shorehaven directly. There is no cost for this service. We are compensated by the community you select.

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