Overall sentiment from the reviews is mixed but leans toward concern: reviewers consistently praise the staff and the direct care they receive, but they raise substantial issues about the physical environment, services, programming, food, and payment options. The recurring pattern is that staff appear attentive and able to adapt to individual needs, which makes the home a good fit for some residents, yet the facility’s upkeep, amenities, and service offerings fall short of expectations—especially given the cost.
Care and staff: Multiple reviewers specifically note that the staff are caring and provide an adequate level of hands-on care. There is mention that staff adapt to a resident’s needs and at least one reviewer called the home the "best fit so far," indicating that for some people the caregiving is a clear strength. This suggests that clinical day-to-day assistance and personal attention are reliable aspects of the home’s offering.
Facilities and maintenance: The reviews raise significant concerns about cleanliness and upkeep. The facility is described as dirty and sparsely furnished, and specific broken items are cited (a non-working television and a broken vacuum), which points to broader maintenance and investment issues. Sparse furnishings and inoperative equipment undermine residents’ comfort and the perceived quality of the environment.
Activities and social engagement: A notable gap is the lack of activities or games. Reviewers explicitly state there are no organized activities, which is important for resident quality of life and social engagement. The absence of programming is a clear weakness compared with many senior living options that provide daily activities, social events, or recreational opportunities.
Dining and dietary accommodations: Food quality is described as substandard and reviewers report that dietary needs are not accommodated. This is a critical concern because appropriate nutrition and the ability to meet special dietary requirements are fundamental components of senior care. The combination of poor food and lack of dietary accommodation could materially affect resident health and satisfaction.
Policies, cost, and payment: The home publishes clear pricing—private rooms $3,500/month and shared rooms $3,000/month—but reviewers note these rates are a budget stretch. Additional contractual terms include a 30-day minimum stay and a 30-day move-out notice, which reduce flexibility for families. Importantly, the facility does not accept Medicare, Medicaid, veterans benefits, or long-term care insurance, and no subsidy options are available. These limitations significantly narrow its affordability and accessibility for many potential residents.
Capacity and fit: The facility is described as having small capacity. For some families this can be positive (more personal attention), but combined with the cleanliness and amenity concerns, small size does not appear to offset other shortcomings for many reviewers. The overall picture is one of competent, caring staff working within a facility that needs investment in maintenance, programming, and dining services, and whose payment policies make it an impractical option for those relying on public benefits or insurance.
Bottom line: If top priority is individualized, attentive caregiving and a place that can adapt to a specific resident’s needs, Avenue Guest Home appears to have strengths worth considering. However, prospective residents and families should be cautious about the facility’s physical condition, lack of activities, food quality, limited maintenance, and restrictive payment and contractual terms. These issues, combined with relatively high out-of-pocket costs and no acceptance of common public or insurance benefits, mean the home may be best suited only for families who can afford the private pay rates and who prioritize staff responsiveness over amenities and programming. Families should visit in person, inspect cleanliness and furnishings, ask about immediate plans for repairs and activity programming, and confirm contractual and payment terms before committing.
