Silver Hill Apartments

    101 Arboretum Way, Newport News, VA 23602
    • Independent Living

    Moved for family; very satisfied

    I moved here to be close to my daughter and grandchildren - the location is ideal, my first impression was very positive, and the maintenance staff keeps everything running smoothly; I'm very satisfied and would recommend it.

    Current/former resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Reviews

    3.00·(3)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.5
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.0

    Pros

    • Convenient location near family
    • Positive move-in/initial impression
    • Responsive maintenance team
    • Well-maintained building systems

    Cons

    • Poor customer-service responsiveness
    • Pest-control concerns in units and common areas
    • Safety and security gaps for vulnerable residents
    • Insufficient supervision and conflict-management in communal spaces
    • Perceived property and neighborhood decline affecting resident experience

    Summary of reviews

    Reviews present a mixed picture: several practical strengths are offset by operational and safety concerns. The property is consistently described as conveniently located for family connections and leaves a generally favorable first impression at move-in. Maintenance operations are a clear strength; staff responsible for building systems and repairs are characterized as effective and keep infrastructure functioning.

    Care and staff: Feedback indicates strengths in hands-on maintenance and routine building care, but raises questions about overall resident oversight and customer-service responsiveness. Concerns center on the facility's ability to respond promptly to resident and family requests and on the adequacy of staff supervision in communal settings. These patterns suggest reliable operational support in some domains (repairs, systems) alongside gaps in front-line resident services and incident response.

    Dining: Review summaries do not provide substantive information about dining quality, meal service continuity, or dietary accommodations. Prospective residents should request menus, meal schedules, and recent feedback from current residents or family members during a tour.

    Activities and social life: The social spaces appear to be active but also present challenges. Reviews note incidents of conflict in communal areas, which point to insufficient conflict-prevention measures and supervision during group activities. Activity programming may exist, but the facility may need clearer policies and staffing to ensure communal areas remain secure and welcoming for older adults.

    Facilities and cleanliness: Building systems and maintenance are reported as well-managed, yet there are explicit pest-control concerns and perceptions of declining property or neighborhood conditions. These issues affect residents' sense of safety and comfort and suggest a need for more proactive environmental health and property-image management.

    Management and patterns: Management responsiveness and customer-service effectiveness are recurring themes. The combination of strong maintenance but weak customer-service channels and safety oversight indicates uneven operational priorities. Families considering this community should ask management about current pest-control protocols, security measures, staff-to-resident ratios during peak social hours, incident-reporting and resolution processes, and examples of recent improvements.

    Overall recommendation: The facility offers advantages in location and building maintenance, but prospective residents and their families should investigate safety, supervision, and pest-control practices in depth. A focused tour that includes conversations with maintenance, front-desk/management staff, and current residents can help clarify whether the facility's strengths align with an individual’s care and safety needs.

    Reviews written on Mirador

    We have no reviews to show about Silver Hill Apartments.

    Help other families by writing a review about your experience with this community.

    Location

    Map showing location of Silver Hill Apartments

    Silver Hill Apartments is located at 101 Arboretum Way, Newport News, VA, 23602.

    About Silver Hill Apartments

    Silver Hill Apartments, located at 101 Arboretum Way in Newport News, VA, is an affordable senior apartment community with the official name Silver Hill at The Arboretum and a group called the "55 plus club," and you'll find that they have their own names for things, like their business center and entertainment room, which you might not see everywhere else, and people come here for independent living, assisted living, nursing and rehab, adult day care, memory care, home care, and special senior services, with things set up to fit apartment living for older adults who want things simple but comfortable. Rent is either fixed at rates much lower than other places nearby or based around 30% of monthly income, which helps low-income households, since Silver Hill Apartments carries the Low Income Housing Tax Credit status, and there's a long list of requirements you'll need before moving in-application fees range between $25 and $50 and aren't returned, there's a process involving credit checks and background checks, and anyone applying needs documents like a license or government ID, social security card, proof of income, bank statements, plus both credit and personal references, and sometimes they'll offer move-in specials like $400 off the first month's rent for some units.

    The community has studio, one-bedroom, and two-bedroom floor plans, but there are no units with dishwashers, air conditioning, or in-unit washers and dryers, and you also won't find resident parking spaces, even though there's complimentary transportation for residents. Kitchens offer white appliances, wood cabinets, and light countertops, with carpeting in the units, microwaves, ovens, refrigerators, and rangetops, and bathrooms include grab bars, vanity sinks, and medicine cabinets for safety. Shared spaces open to all residents include a library, community and shared living rooms, a cozy sitting area with plush seating and a big TV, a gym with a treadmill, recumbent bike, and other cardio machines, and a swimming pool, plus there's an entertainment room, a business center, a club house, an elevator, internet café, on-site laundry, 24-hour maintenance, and indoor and outdoor common areas for social gatherings or relaxation. There's also an on-site salon for independent living residents, which comes with styling chairs, hair dryers, and a floral mural; residents can enjoy amenities like pet-friendly policies for both cats and dogs, though aggressive breeds or dogs with biting histories aren't allowed and there are size limits.

    The grounds are lush, clean, and very well kept, with outdoor stroll areas, mature trees, and landscaping, creating very pleasant spots for spending time outside, and the neighborhood itself puts you close to museums, schools, parks, and local shopping or dining, with everything in walking distance for those who like to get out. Residents often talk about the strong sense of community and how everyone's welcoming, and staff are known for being dedicated and focused on keeping things running smoothly, and there are special programs for social gatherings, such as social worker and case manager appreciation luncheons, an educational webinar series, and resources for healthcare professionals. Memory care services are part of what's offered, along with specialized and personalized care plans for those who need them, and safety and security features help everyone feel at ease. While Silver Hill Apartments doesn't offer every modern convenience, it's designed to give seniors an affordable, safe, and active environment with simple amenities and support, and it offers a wide range of care types in a low-frills, no-nonsense setting.

    People often ask...

    Silver Hill Apartments offers independent living.

    The full address for this community is 101 Arboretum Way, Newport News, VA 23602.

    No, Silver Hill Apartments does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Silver Hill Apartments. The information above has not been verified or approved by the owner or operator. For exact information, please contact Silver Hill Apartments directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 39 facilities$5,567/mo
    2. 63 facilities$5,973/mo
    3. 22 facilities$6,024/mo
    4. 42 facilities$5,591/mo
    5. 15 facilities$4,693/mo
    6. 4 facilities$2,534/mo
    7. 41 facilities$5,897/mo
    8. 7 facilities$4,981/mo
    9. 70 facilities$5,514/mo
    10. 60 facilities$4,862/mo
    11. 9 facilities$5,246/mo
    12. 9 facilities$5,246/mo
    © 2026 Mirador Living