Auburndale Oaks Healthcare Center

    919 Old Winter Haven Rd, Auburndale, FL 33823
    • Skilled Nursing

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    Reviews

    4.06·(284)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.8
    • Meals

      3.2
    • Amenities

      2.6
    • Value

      1.0

    Pros

    • Warm, courteous, and welcoming staff interactions
    • Compassionate support for residents and families, including end-of-life care
    • Helpful social work and administrative support
    • Positive rehabilitation progress and therapy experiences
    • Family involvement in care planning and discharge coordination
    • Clean, orderly areas and a welcoming entrance in many visits
    • Pleasant meals and appealing dining areas in some experiences
    • Bird aviary and comfortable spaces for visits
    • Activities and social engagement, including games and special events
    • Residents and families who express satisfaction with ongoing care

    Cons

    • Inconsistent response times to call lights and resident requests
    • Gaps in routine personal care, repositioning, and comfort checks
    • Inconsistent medication administration and clinical monitoring
    • Variable fall-prevention and transfer-safety practices
    • Delays in medical follow-up, therapy access, and care coordination
    • Weak family communication and unreliable telephone access
    • Inconsistent meal delivery and adherence to dietary needs
    • Variable housekeeping, linen changes, and odor control
    • Aging interiors, worn furnishings, and delayed room or equipment repairs
    • Uneven management follow-through on family concerns
    • Inconsistent staffing coverage, particularly during overnight hours
    • Limited activity variety and resident engagement in some settings

    Summary of reviews

    Experiences at Auburndale Oaks Healthcare Center are notably mixed. Many families and visitors describe kind, attentive staff, a welcoming atmosphere, and residents who appear comfortable or make progress in rehabilitation. Other accounts describe significant variation in responsiveness and care routines. Concerns include long waits for call lights, delayed assistance with personal care, inconsistent repositioning, and gaps in monitoring or medication administration. Some families also raised concerns about delayed clinical follow-up or escalation when a resident's condition changed. A few accounts describe serious concerns following a resident's death; these are family accounts and do not establish causation. The range of experiences suggests that care consistency may vary across shifts, units, or individual staff members.

    Staff and management receive both strong praise and criticism. Positive accounts highlight compassionate nurses and aides, helpful social workers, attentive administrators, and staff who communicate well with families and support care planning. In contrast, other families describe difficulty reaching staff by phone, obtaining timely updates, and getting concerns resolved. Some also report delays in arranging appointments, therapy, or discharge plans. Staffing limitations are cited in some accounts, with overnight responsiveness a particular concern. Families considering the center may wish to ask how concerns are escalated and how communication is handled across shifts.

    Dining feedback is also varied. Some residents and visitors praise the meals, presentation, or food quality. Others describe missed or delayed meals, food arriving cold, and meals that did not align with diabetes management or prescribed food textures. These comments point to the importance of confirming dietary instructions and asking how meal changes or missed meals are communicated to families.

    The building is frequently characterized as older, with reports of worn furniture, room repairs, and dated finishes. Cleanliness impressions differ: many visitors describe clean, orderly areas, while others note odor concerns, inconsistent housekeeping, and delays in changing linens or attending to personal-care needs. The finch aviary and welcoming entrance are recurring positives; some visitors also appreciate the dining and lounge areas. Activity feedback is limited but includes enjoyable visits involving games and facility events, alongside suggestions for more activity options and engagement.

    Overall, the reviews describe a center with genuine strengths in staff warmth, social work support, and positive rehabilitation or long-term-care experiences, but with meaningful concerns about consistency in daily care, clinical follow-up, communication, meals, and maintenance. Prospective residents and families may benefit from visiting the specific unit and room, speaking with nursing and social work staff, and asking about response-time expectations, medication and dietary procedures, therapy schedules, and how family concerns are tracked through resolution.

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Auburndale Oaks Healthcare Center is located at 919 Old Winter Haven Rd, Auburndale, FL, 33823.

    About Auburndale Oaks Healthcare Center

    Auburndale Oaks Healthcare Center, also known as Auburndale Oaks Care & Rehab Center, is set up as a nursing care facility with a license as a Skilled Nursing Facility and has 120 beds available for residents. The place is part of a continuing-care community, so there are independent living options with apartment- or condo-style rooms, assisted living services for help with daily needs like bathing or dressing, and memory care that's built for people with Alzheimer's disease or dementia-there's even a secured area to help those who might get confused or wander. Some rooms are private and some are shared, and the rooms include amenities like cable TV, phone, and internet, so folks can stay in touch or watch what they want.

    Residents get one or two prepared meals a day in the on-site dining room; the kitchen staff and chefs focus on balanced, tasty food and try to use quality ingredients. Housekeeping and laundry are part of the services, and there's always general healthcare on-site. Medicare financial help is available for people who qualify, and the community is Joint Commission accredited which means it meets certain care standards. Therapy services cover a wide range, with physical, occupational, speech, and even wound care therapy on the list-and there's help for both short-term rehab after a hospital stay or long-term care for folks who need ongoing nursing support. The therapy staff includes people who specialize in post-acute rehabilitation, cognitive and adaptive therapy, pain management, and post-surgical care.

    Seniors who can handle most things themselves but like having some extra help or company will find options such as independent living, where there are more social events and activities in common spaces, which is good for people who want to stay active-and there are always a few social programs and outings on the calendar. Residents must be at least 55 or sometimes 62 years old. Those who need personal care get extra support, with a team that's noted for being helpful, joyful, and kind which makes a friendly atmosphere.

    The place is designed to be modern yet homey, meant to feel welcoming and bright. Safety and support are priorities for residents with cognitive conditions, and the memory care areas are arranged to prevent confusion and wandering. There's home care available too, for seniors who need help at home from trained aides but don't want to move full-time. The facility is known for its core services-skilled nursing, rehabilitation, long- and short-term care, respite, and even palliative care for folks who need comfort rather than a cure, and there's always general and specialty medical supplies available if needed.

    Community staff help with the wellness journey by personalizing what each resident needs, and the community tries to update residents about the neighborhood-things like local weather, parks, safety, and what health services are nearby, so people know what's outside their doors. Studio room layouts and shared lounges make it easier for residents to choose how private or social they want to be. Based on reviews, the center has an average rating of 4 out of 10, and it's received some awards like Best of Senior Living and Best of Senior Living All Star, which speaks to some recognition in the field. Overall, there's an ongoing effort to keep seniors well-cared for and as independent as possible, while offering skilled medical services and social opportunities in a secure setting.

    People often ask...

    Auburndale Oaks Healthcare Center offers skilled nursing.

    There are 12 photos of Auburndale Oaks Healthcare Center on Mirador.

    The full address for this community is 919 Old Winter Haven Rd, Auburndale, FL 33823.

    No, Auburndale Oaks Healthcare Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Auburndale Oaks Healthcare Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Auburndale Oaks Healthcare Center directly. There is no cost for this service. We are compensated by the community you select.

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