Hallmark Nursing and Rehabilitation Center

    1123 Rockdale Avenue, New Bedford, MA, 02740
    1.3 · 4 reviews
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed rude staff chaotic transfers

    I stayed here and had a terrible experience. The facility is severely understaffed, often short on medications, and transfers are chaotic with no staff; records are a nightmare. Nursing staff were mostly rude, abrupt and poorly informed (a few were fair); aides were okay. Administration was gossipy, rude and unprofessional, and frail/ill patients were disrespected. I do not recommend this place - it should be shut down.

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    Amenities

    1.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.5
    • Staff

      1.3
    • Meals

      1.3
    • Amenities

      1.3
    • Value

      1.3

    Location

    Map showing location of Hallmark Nursing and Rehabilitation Center

    About Hallmark Nursing and Rehabilitation Center

    Hallmark Nursing and Rehabilitation Center sits at 1123 Rockdale Avenue in New Bedford, MA, offering a range of services like Assisted Living, Memory Care, Skilled Nursing, and Independent Living, and you'll find both private and semi-private rooms-private rooms carry a monthly fee of $7,110 and semi-private are $6,960-and these come with private amenities, studio layouts, and pet-friendly policies that allow dogs and cats. The center houses up to 107 residents with 103 certified beds and usually has around 124 residents, so there's always a group of folks to take part in various community activities, and the staff-including RNs, LPNs, and CNAs-stay on site at all times, offering an average of 0.99 RN hours, 0.7 LPN hours, and 2.08 CNA hours per resident to make sure care's always there round-the-clock. Hallmark doesn't sit in a hospital, isn't a continuing care retirement community, and works as a for-profit place with Medicare and Medicaid certification, also passing JCAHO accreditation with a solid survey history, so the quality and inspections are always up to standard, as you'd want.

    Residents get care from an entire health team-doctors, nurses, therapists (like physical, occupational, and speech therapists), nutritionists, dietitians, and social workers-who work together on treatment plans, so whether someone needs skilled nursing, short-term rehab, or long-term care, there's someone for that, and extra measures go into tracking things like urinary tract infections, weight loss, pressure sores, flu shots, and more, so quality's always checked and problems get caught early. For caregivers, there's a strong training setup: the center hosts professional and state-certified courses, Medicaid training, senior home care courses, and special dementia and Alzheimer's training, plus RAL (Residential Assisted Living) programs, which means everyone looking after folks keeps up-to-date and knows what to do, no matter what challenges come up, and for people from the Portuguese community, there are special activities and meals put together just for them.

    It's easy to get out and about here, too, since Hallmark sits near five hospitals for quick emergency care, there are 29 doctors from different fields nearby, 18 pharmacies for medication needs, four cafes for a change in scenery, two places of worship, a theater for outings, and 38 restaurants, so there are plenty of options when family comes visiting or residents want to change things up, and as for everyday comforts, there's complimentary transportation, no smoking in private or public indoor areas, and community resident and family councils that help keep everyone's voices heard. Hallmark's not a special focus facility, it doesn't let people smoke inside, and it's got a sprinkler system through the whole building, so safety's on the list, too. With a blend of health care, training, tailored activities, and little comforts-like letting people have cats or dogs-Hallmark Nursing and Rehabilitation Center works to meet the needs of local seniors in a full and practical way.

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