Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.17·(263)
Overall rating
5
4
3
2
1
Care
3.7
Staff
4.0
Meals
3.8
Amenities
3.9
Value
2.9
Pros
Friendly, compassionate staff
Clean, well-maintained interiors
Restaurant-style dining and varied menus
Active social and activities program
On-site therapy services (PT/OT) and fitness options
Dedicated memory-care unit with structured program
Range of apartment sizes and private outdoor spaces
Renovated and modern common areas
Salon and personal-care services on site
On-site medical services (primary care, podiatry)
Transportation for shopping and appointments
Welcoming and informative admissions/tour team
Continuum-of-care options across levels
Outdoor garden and walking areas
Multiple activity spaces (library, theater, game rooms)
Long-tenured staff in key roles
Couples-friendly accommodations
Reasonable value tiers and some affordable options
Cons
Understaffing and high staff turnover
Inconsistent clinical care quality across care levels
Medication-management and documentation gaps
Communication gaps with families during transitions
Opaque pricing and billing practices
Inconsistent meal quality and service continuity
Inadequate security and resident-property controls
Limited transportation reliability
Sanitation and odor-control inconsistencies
Limited accessibility for less-ambulatory residents
Inconsistent activity integration for new residents
Management instability and front-office responsiveness issues
Restrictive family-involvement policies
Summary of reviews
Overall impression
The Woodmark at Sun City presents as a well-renovated, amenity-rich community that many families and prospective residents find attractive on tour. Strengths repeatedly noted include bright, clean common areas, updated apartments in several size options, multiple activity spaces (library, theater, game room), on-site salon and therapy services, and a visible social atmosphere for independent residents. Admissions and tour staff are frequently described as welcoming and informative; the property’s location, outdoor areas, and restaurant-style dining are also commonly cited positives.
Care quality and staffing
Care quality appears to be variable by level of service. Independent-living and the community’s social programming generally receive strong praise; memory care also has dedicated programming and staff training that several families found reassuring. However, recurring concerns center on assisted and higher-acuity care: reviewers describe inconsistent clinical follow-through, missed services, call-response delays, and cases of medication errors or questionable medication-related decisions. These issues are most often framed as operational gaps rather than universal practice failures, but a few reviews raised serious, individual allegations (for example, property loss and medication changes without family notification) that warrant direct inquiry by prospective families. Staffing instability and turnover, combined with reports of low pay and understaffing, are commonly cited as contributors to uneven care delivery and responsiveness.
Staff, management, and communication
Staff are frequently characterized as friendly, attentive, and caring — specific employees and med-techs received praise for above-and-beyond efforts. At the same time, multiple reviews describe inconsistent management performance: strong admissions/front-desk interactions during move-in contrast with weaker post-move communication, unclear care-plan explanations, and slow or defensive responses from business-office staff on billing questions. Management and leadership turnover is reported, and reviewers note variability in how promptly and transparently issues are addressed. Prospective residents should clarify staffing ratios, escalation pathways for clinical concerns, and how the facility communicates with families after move-in.
Dining and activities
Dining elicits mixed feedback. Many residents and visitors praise nutritious, restaurant-style meals and a varied menu; others describe inconsistent food quality, reheated items, or restrictive meal-delivery policies (e.g., limited in-room dining or holiday boxed lunches). Activities are a clear strength in the independent-living population — organized outings, exercise classes, games, and therapy-integrated programming are common — but some reviewers say activities can be underutilized, geared toward a narrower demographic, or inconsistently integrated for new or less-mobile residents.
Facilities and safety
Physical plant feedback is largely positive: updated flooring, fresh paint, bright common rooms, and well-kept outdoor areas. Apartment amenities vary (microwave and refrigerator common; stoves often not permitted) and some units are described as smaller than expected. Accessibility concerns were noted for less-ambulatory residents (e.g., second-floor access, dining-room reach). Security and property controls are an area of concern: reviewers mention limited monitoring (no cameras in some areas), questions about secure storage of medications and personal items, and a lack of a secure gate. Sanitation and odor-control inconsistencies are reported in select areas, particularly on higher-acuity floors.
Billing, pricing, and contract transparency
Several reviewers expressed frustration with pricing increases, unclear fee structures, and billing interactions. Some families reported unexpected add-on charges for services (medication management, in-room meals, higher staffing levels). Prospective residents should request a detailed, written fee schedule and ask about the process for price changes and bill resolution.
Notable patterns and recommendations
The pattern across reviews suggests The Woodmark at Sun City can offer a very positive independent-living experience with strong social programming, attentive frontline staff, and attractive facilities. Caution and extra due diligence are advised for families considering assisted or higher-acuity care: confirm current staffing levels, medication-safety protocols, incident-reporting procedures, security measures for resident property, and how the facility manages transitions of care. Ask specifically about move-in orientation and resident integration processes, transportation reliability, and housekeeping schedules. For any serious individual concerns you encounter in review summaries, request documentation and direct facility responses during a visit; the reviews indicate outcomes vary by unit, staff shift, and level of care.
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Location
The Woodmark at Sun City is located at 17207 N Boswell Blvd, Sun City, AZ, 85373.
About The Woodmark at Sun City
The Woodmark at Sun City stands on six acres, so there's plenty of room to walk around and relax outside, and you'll spot outdoor patios, palm trees, and a gentle water feature with rocking chairs and benches under the shade, which is nice when the sun gets strong in Arizona, and this garden-like space is where folks gather for fresh air or a quiet moment during the day. There's a warm southwestern feel to the arched entryway and tiled roof, and when you go inside, the big front lobby sometimes has service work like chandelier maintenance, but it's usually busy with residents and staff. The lobby and other shared areas, including a library with built-in bookshelves, a TV lounge, cozy sitting areas, and a cafe, feel homelike and clean, with plenty of chairs around for folks to stop and chat or just rest. The dining room, with its white tablecloths and decorative columns, catches the sunlight, giving it a bright and relaxed feel at breakfast, lunch, and dinner, and meals come from a professional chef, so there's some variety and residents can invite guests for meals or use the private dining rooms if they wish. Apartments come in six different floor plans-studios, one-bedroom, or two-bedroom units-with features like full kitchens, walk-in closets, step-in showers, individual thermostats, and emergency call systems, and there's pet-friendly options with some restrictions on dog breeds and sizes.
The community has services for lots of needs: independent living for folks wanting fewer home chores, assisted living for help with daily tasks, short-term respite, skilled nursing, and a separate Memory Care area, where the environment has special touches like a warm fireplace, big windows, and friendly staff who are around 24 hours a day, and the staff works with care plans for each person, including reminiscence therapy and sensory-based programs like snoezelen, which help people with Alzheimer's or dementia feel more at ease. The memory care suites are all single-story with easy-to-access features meant to avoid confusion and support mental well-being. For comfort and safety, bathrooms have step-in showers, and apartments have built-in sprinkler systems and smoke detectors.
Daily life tends to stay busy here, with activities like Bingo, Knitting and Crocheting, Coloring Class, Bible Study, Gardening Club, Happy Hour, Casino Night, Horse Races, and Putt Putt Golf, plus offsite events and transportation options, whether by a shuttle bus or community van, with some rides at extra cost and some included. There are lounges for billiards and cards, a fitness center with machines such as treadmills and bikes, a salon and barber shop for hair care, and a movie theater, all designed to keep people active and social. The community tends to attract people who still want to do plenty, and the staff, including a caring activity director named Sherry, try to encourage everyone to be part of things whether it's a big event or a quiet coffee break.
There's a focus here on offering a range of care so someone can move from independent living to assisted living, and then, if needed, to memory care, without leaving the property, and that's helped by the way services are set up for aging in place, including respite and hospice support. Housekeeping, grocery shopping, transportation, room service, and maintenance come included, with additional senior services and caregiver support programs available. For spiritual needs, there are devotional services on-site and off-site, covering different faiths like Protestant and Catholic, and the community brings in outside agencies for home care help if someone needs more.
The building went through updates and now looks bright, modern, and cheerful, with all sorts of small touches to keep it comfortable. The staff gets described by many as friendly and helpful, and the setup lets residents stay as active as they want, either on their own in a spacious apartment or in social spaces with others, with support always close at hand if needed. The facility's managed by Senior Lifestyle and belongs to the parent group Sr Lifestyle Corp.
Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.
Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.
The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.
Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.
People often ask...
The Woodmark at Sun City offers competitive pricing, with rates starting at a cost of $2,600 per month.
The Woodmark at Sun City offers independent living, assisted living, and memory care.
There are 93 photos of The Woodmark at Sun City on Mirador.
Yes, The Woodmark at Sun City allows residents to age in place and adjust their level of care as needed.
The full address for this community is 17207 N Boswell Blvd, Sun City, AZ 85373.
No, The Woodmark at Sun City does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.
Found no deficiencies during the on-site investigation of the complaint.
26 Aug 2026Complaint
26 Aug 2026Complaint
Investigated found multiple deficiencies across staff training, infection control, management change notification, background checks, service plans, medication administration and documentation, disaster and evacuation drills, and safety practices.
A.R.S. § 36-420.01.AA.R.S. § 36-420.01.A. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial train
R9-10-113.A.1-2R9-10-113.A.1-2. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and imp
R9-10-803.A.7R9-10-803.A.7. Administration A. A governing authority shall: 7. Except as provided in subsection (A)(6), notify the Department according to A.R.S. § 36-425(I) when there is a change in the manager and identify the name and qualifications of the new manager;
R9-10-803.A.9R9-10-803.A.9. Administration A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411 and
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the m
R9-10-808.A.3.bR9-10-808.A.3.b. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: b. The level of service the resident is expected to receive;
R9-10-808.A.3.cR9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services bei
R9-10-808.A.5.a-dR9-10-808.A.5.a-d. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident’s representativ
R9-10-815.E.1-2R9-10-815.E.1-2. Directed Care Services E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or 2. An assisted living facility has im
R9-10-816.BR9-10-816.B. Memory Care Services B. A manager shall ensure that staff obtain a certificate of completion, as specified in R9-10-126, including the minimum eight hours of initial memory care services training within the first 30 days of hire or provide a copy of a certificate of completion, as speci
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-817.B.3.cR9-10-817.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident’s medical record.
R9-10-819.A.4R9-10-819.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
R9-10-819.A.5.aR9-10-819.A.5.a. Emergency and Safety Standards A. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-820.A.11R9-10-820.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to resi
08 Apr 2026Complaint
08 Apr 2026Complaint
Found deficiencies in handling resident complaints, TB screening, resident alert call response, equipment maintenance, and staff qualifications. These issues potentially affected resident safety and health.
R9-10-803.C.1.p.i-iiR9-10-803.C.1.p.i-ii. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: p. Cover specific steps for: i. A resident to file a complaint, and ii. The assisted living facility to re
R9-10-806.A.5.a-cR9-10-806.A.5.a-c. Personnel A. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: a. Provide the assisted living services, behavioral health services, behavioral car
R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10
R9-10-820.A.13.a-cR9-10-820.A.13.a-c. Environmental Standards A. A manager shall ensure that: 13. Equipment used at the assisted living facility is: a. Maintained in working order; b. Tested and calibrated according to the manufacturer’s recommendations or, if there are no manufacturer’s recommendations, as specified
06 Mar 2026Complaint
06 Mar 2026Complaint
Identified deficiencies in medication administration record documentation, lacking date, time, and dosage entries for multiple residents.
R9-10-811.C.13.a-dR9-10-811.C.13.a-d. Medical Records C. A manager shall ensure that a resident’s medical record contains: 13. Documentation of medication administered to the resident or for which the resident received assistance in the self-administration of medication that includes: a. The date and time of administ
14 Jan 2026Complaint
14 Jan 2026Complaint
Found multiple deficiencies in service planning, medication management, emergency alert systems, and waste storage.
R9-10-808.A.3.cR9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services bei
R9-10-808.A.5.a-dR9-10-808.A.5.a-d. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident’s representativ
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
R9-10-811.C.13.cR9-10-811.C.13.c. Medical Records C. A manager shall ensure that a resident’s medical record contains: 13. Documentation of medication administered to the resident or for which the resident received assistance in the self-administration of medication that includes: c. The name and signature of the i
R9-10-814.ER9-10-814.E. Personal Care Services E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
R9-10-815.E.1-2R9-10-815.E.1-2. Directed Care Services E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or 2. An assisted living facility has im
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-820.A.3.a-bR9-10-820.A.3.a-b. Environmental Standards A. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and b. Removed from the premises at least once a week;
15 Dec 2025Complaint
15 Dec 2025Complaint
Found no deficiencies. The on-site investigation into the complaint did not identify any deficiencies.
04 Nov 2025Complaint
04 Nov 2025Complaint
Investigated complaints identified multiple deficiencies across management notification, resident safety after elopement, whereabouts policies, and staff record-keeping, including medication documentation.
R9-10-803.A.7R9-10-803.A.7. Administration A. A governing authority shall: 7. Except as provided in subsection (A)(6), notify the Department according to A.R.S. § 36-425(I) when there is a change in the manager and identify the name and qualifications of the new manager;
R9-10-803.A.10R9-10-803.A.10. Administration A. A governing authority shall: 10. Ensure the health, safety, or welfare of a resident is not placed at risk of harm.
R9-10-803.C.1.mR9-10-803.C.1.m. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific hereabouts of a resi
R9-10-806.A.7R9-10-806.A.7. Personnel A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-817.B.3.cR9-10-817.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident’s medical record.
17 Oct 2025Complaint
17 Oct 2025Complaint
Identified multiple deficiencies across TB infection control training, abuse reporting, staff orientation, resident documentation, exits orientation, skin maintenance in service plans, and disaster drill documentation.
R9-10-113.A.1-2R9-10-113.A.1-2. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and imp
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46- 454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility’s manager, caregiver, or assistant caregiver, the m
R9-10-806.A.9R9-10-806.A.9. Personnel A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
R9-10-808.C.1.gR9-10-808.C.1.g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident’s medical record; and
R9-10-811.C.18R9-10-811.C.18. Medical Records C. A manager shall ensure that a resident’s medical record contains: Documentation of the resident’s orientation to exits from the assisted living facility required in R9-10-819(B);
R9-10-814.F.1R9-10-814.F.1. Personal Care Services F. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving personal care services includes: 1. Skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections;
R9-10-815.C.1R9-10-815.C.1. Directed Care Services C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 1. The requirements in R9-10-814(F)(1) through (3);
R9-10-819.A.4R9-10-819.A.4. Emergency and Safety Standards A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
09 Sept 2025Complaint
09 Sept 2025Complaint
Found no deficiencies after investigating the complaints during an on-site visit on 2025-09-09.
21 Apr 2025Complaint
21 Apr 2025Complaint
Investigated complaints and found no deficiencies.
14 Mar 2025Complaint
14 Mar 2025Complaint
Investigated a complaint and identified four cited deficiencies under state rules during the recent survey.
R9-10-803.J.3.a-cJ. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 3. Document: a. Th
R9-10-803.K.1K. A manager shall provide written notification to the Department of a resident's: 1. Death, if the resident's death is required to be reported according to A.R.S. § 11-593, within one working day after the resident's death; and
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
10 Mar 2025Complaint
10 Mar 2025Complaint
Investigated the complaint and cited multiple regulatory deficiencies across several statutes and rules.
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
A.R.S. § 36-420.04.A.1-936-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document th
R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-807.A.1-2A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
R9-10-808.A.5.a-dA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-816.A.1.eA. A manager shall ensure that: 1. Policies and procedures for medication services include: e. Procedures for assisting a resident in procuring medication; and
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-816.B.3.cB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
R9-10-818.A.1.a-dA. A manager shall ensure that: 1. A disaster plan is developed, documented, maintained in a location accessible to caregivers and assistant caregivers, and, if necessary, implemented that includes: a. When, how, and where residents will be relocated; b. How a resident's medical record will be avail
R9-10-818.A.6.a-eA. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: a. The date and time of the evacuation drill; b. The amount of time taken for employees and residents to evacuate the assis
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
R9-10-113.A.2.a.i-iiiR9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implement
07 Nov 2024Complaint
07 Nov 2024Complaint
Identified extensive deficiencies across training, documentation, emergency information sharing, TB testing, service plans, disaster planning, evacuation drills, and medication management.
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
A.R.S. § 36-420.04.A.1-936-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document th
R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-807.A.1-2A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
R9-10-808.A.5.a-dA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-816.A.1.eA. A manager shall ensure that: 1. Policies and procedures for medication services include: e. Procedures for assisting a resident in procuring medication; and
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-816.B.3.cB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident's medical record.
R9-10-818.A.1.a-dA. A manager shall ensure that: 1. A disaster plan is developed, documented, maintained in a location accessible to caregivers and assistant caregivers, and, if necessary, implemented that includes: a. When, how, and where residents will be relocated; b. How a resident's medical record will be avail
R9-10-818.A.6.a-eA. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: a. The date and time of the evacuation drill; b. The amount of time taken for employees and residents to evacuate the assis
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
R9-10-113.A.2.a.i-iiiR9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implement
21 May 2024Complaint
21 May 2024Complaint
Identified that policies to track residents' general or specific whereabouts were not implemented, with documented wandering incidents and lack of signed-out verification.
R9-10-803.C.1.mC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific whereabouts of a resident, based on the level of ass
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated the complaints and found no deficiencies.
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated a complaint and found that the written service plan was not updated within 14 days after a significant change in a resident's condition. This posed a potential health and safety risk if caregivers were unaware of needed services.
R9-10-808.A.4.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant change in the resident's physic
20 Feb 2024Complaint
20 Feb 2024Complaint
Investigated a complaint and found that for two residents the documentation provided to emergency responders was incomplete, missing the reason for the emergency response, current pharmacy information, center contact details, and a HIPAA discharge authorization. Staff indicated the required information had not yet been added to the records.
A.R.S. § 36-420.04.A.1-936-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document th
01 Dec 2023Complaint
01 Dec 2023Complaint
Identified multiple deficiencies after investigation, including abuse/neglect reporting, death notification, TB screening, and service documentation.
R9-10-803.J.3.a-cJ. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 3. Document: a. Th
R9-10-803.K.1K. A manager shall provide written notification to the Department of a resident's: 1. Death, if the resident's death is required to be reported according to A.R.S. § 11-593, within one working day after the resident's death; and
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
09 Aug 2023Complaint
09 Aug 2023Complaint
Investigated complaints identified multiple deficiencies across abuse investigation documentation, death reporting, caregiver training, and service plan records. These deficiencies affected resident safety and record-keeping.
R9-10-803.J.5.a-dJ. If a manager has a reasonable basis, according to A.R.S. § 46-454, to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 5. Initiate an inve
R9-10-803.K.1K. A manager shall provide written notification to the Department of a resident's: 1. Death, if the resident's death is required to be reported according to A.R.S. § 11-593, within one working day after the resident's death; and
R9-10-806.A.1.b.iA. A manager shall ensure that: 1. A caregiver: b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers;
R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-806.C.1.c.ixC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: ix. Documentation of compliance with the requirements in A.R.S. § 36-411(A) and (C);
R9-10-808.A.1A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 1. Is completed no later than 14 calendar days after the resident's date of acceptance;
R9-10-808.A.3.bA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: b. The level of service the resident is expected to receive;
R9-10-808.A.3.cA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-adm
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
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