On My Own Independent Living Services provides support in shared homes and community settings. The reviews offer little specific positive detail: one brief review described the service as “good,” while the others focus mainly on concerns. Overall, the available feedback points to an uneven client experience, particularly in staff communication, safety planning, and how concerns are handled.
Several reviewers raised concerns about staff preparation and conduct when supporting people with disabilities. They described communication that they felt was disrespectful or argumentative, and called for more training to address varied client needs. One client said they felt unsafe in a shared home and that concerns about interactions with other residents were not resolved before services ended. A family member also raised concerns about staff interactions and chemical storage in a client’s bedroom, alongside uncertainty about who was responsible for household safety.
Management and oversight are recurring areas of concern. Reviewers questioned whether client complaints receive an effective response, and one family reviewer alleged that staff changed a client’s account in documentation and that management did not adequately address supervisory conduct. Another client alleged that confidential medical and personal information was mishandled and shared with other clients. These accounts raise questions about documentation practices, confidentiality, and complaint resolution, though the reviews do not provide independent verification. A separate review from a staff perspective cited long workdays, extensive driving, and concerns about effective compensation; this is an employment concern rather than a direct assessment of client care.
The reviews do not provide meaningful information about dining or organized activities, so those areas cannot be assessed. Comments about the homes are limited, but include concerns about privacy, household boundaries, and the handling of potentially hazardous items. Prospective clients and families may wish to ask how shared-home placements are arranged, how client safety and confidentiality are protected, how staff are trained, and what process is used to respond to complaints.








