I placed my mom here and am very pleased - the staff are genuinely caring, knowledgeable, and attentive, and they treat residents with dignity in an immaculately clean, home-like facility. Meals are excellent (diabetic options available), activities are abundant, and the memory/clinical team with 24-hour nursing gives me real peace of mind. Friendly, family atmosphere and strong communication - I would recommend this community to other families.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Immaculate cleanliness and well-maintained environment
Engaging, varied activities tailored to cognitive ability
Strong family communication and virtual-visit support
Home-like, welcoming atmosphere
Nutritious and accommodating dining options
Spacious, attractive common areas and outdoor spaces
Individualized care plans and dignity-focused care
Visible leadership and team-based care approach
Hospice- and end-of-life care support
Newer facility with modern amenities
Cons
High staff turnover and staffing shortages
Inconsistent staff presence and floor responsiveness
Gaps in incident documentation and clinical record-keeping
Inadequate monitoring and physical-security measures
Variability in memory-care supervision and dementia practices
Unclear care-level assessment and occasional denial of approved services
Move-in process delays and limited pricing transparency
Potential fall-prevention and resident-monitoring weaknesses
Summary of reviews
The Courte at Citrus Heights elicits strongly polarized impressions. Many families describe a clean, well-maintained, hotel-like environment with spacious common areas and active programming. Reviewers frequently praise an overall home-like atmosphere, individualized care plans, and staff who are described as warm, patient, and compassionate. The community is noted for clinical strengths as well — availability of 24-hour nursing, capacity for insulin administration and Hoyer lifts, hospice support, and staff who can manage higher-acuity needs. Dining and events receive consistent positive remarks: varied menus, diabetes-friendly options, festive activities, and active efforts to keep residents engaged during COVID-related restrictions (including Skype/FaceTime communication) are commonly highlighted.
At the same time, there are recurring operational concerns that prospective residents and families should evaluate. Several reviewers raised issues about staffing stability and on-floor responsiveness: high turnover, periods when caregivers were not visibly present, and perceptions of inconsistent attention during unplanned visits. These staffing patterns are associated in reviews with gaps in documentation and incident reporting; reviewers cite inconsistent or incomplete clinical records and family communication about adverse events. Relatedly, some reviews point to perceived inadequacies in monitoring and security (for example, limited surveillance or motion-detection measures) and to variability in memory-care supervision. Together these items suggest potential weaknesses in incident prevention, follow-up, and transparency.
Management and administrative themes are mixed. Leadership and individual managers receive praise for responsiveness, team coordination, and compassionate guidance; however, families also describe process issues such as move-in delays, occasional denial or limitation of services after approval, and pricing increases without clear breakdowns. These operational inconsistencies appear to coexist with strong front-line staff performance in many accounts, indicating variability across shifts or units rather than uniformly positive or negative performance.
For prospective residents and families: The Courte offers many strengths — modern facilities, engaging programming, and clinical capability for higher-acuity care — balanced against operational concerns that merit specific inquiry. Recommended questions and observations include staffing ratios across shifts, protocols for incident documentation and family notification, fall-prevention and monitoring systems, specific memory-care staffing models, examples of recent care-level assessments, and a clear written explanation of fees and any recent pricing changes. In-person visits (including unannounced short visits at different times) and review of recent clinical-incident policies can help clarify whether the community’s operational practices match the frequently positive descriptions of staff and amenities.
Reviews written on Mirador
We have no reviews to show about The Courte at Citrus Heights.
Help other families by writing a review about your experience with this community.
Location
The Courte at Citrus Heights is located at 6825 Sunrise Blvd, Citrus Heights, CA, 95610.
About The Courte at Citrus Heights
The Courte At Citrus Heights sits in a quiet neighborhood on Sunrise Boulevard, and you'll notice when you visit that it's a single-story building, which makes it easier for folks to get around without needing to use elevators or stairs all the time, and inside they offer studio and semi-private rooms for residents, with accommodations designed for comfort, and lots of daylight coming in through the windows, plus they've designed the rooms and common areas to feel cozy and purposeful, so people can move through the building safely and easily. This community provides a wide range of care, including independent living, assisted living, skilled nursing, and memory care for people living with Alzheimer's disease or other types of dementia, and they have a special Spark® Program for memory care that tries to help people keep active and engaged every day. They offer tailored care plans, so you'll get help with daily tasks like bathing, dressing, and managing medications if you need it, and they always have staff on hand around the clock, with an emergency response system for safety and peace of mind. The Courte At Citrus Heights is pet-friendly and handicap accessible, and you'll see Wi-Fi throughout the building, plus a variety of communal spaces and dining rooms where people come together-dining is a focus here, with nutritious meals served daily that meet special diet needs, and residents get to enjoy both healthy and tasty food. For fun and wellness, there's a packed calendar of activities-everything from exercise programs to games and social gatherings to keep folks connected, engaged, and feeling good, and outside there are landscaped areas for a bit of fresh air. The property provides transportation services for doctor visits or outings, laundry and housekeeping, and a beauty salon right on site for haircuts or barber visits, all handled by kind, respectful staff who are known for being friendly and helpful. The Courte At Citrus Heights holds awards for care and service, like the Best of Senior Living Award and the Pinnacle Customer Experience Award, and has been recognized both as a verified, licensed community and as a Great Place to Work. It welcomes adults 55 and older, and offers care that adjusts as needs change, which lets people stay in one place even if health issues come up down the line. This community also gives tours to families who want to see the building, taste the food, and watch some of the activities before making any decisions, and folks living here say there's a warm, family-like feeling, with respect and dignity shown to every resident.
Frontier Management is a leading senior living provider in the United States, operating over 120 communities across 19 states. Headquartered in Durham, Oregon, Frontier offers a range of senior living options, including independent living, assisted living, and memory care. Founded in 2000, Frontier has grown significantly and has been recognized for its excellence in senior care, earning multiple prestigious industry awards.
One of Frontier's hallmark programs is the Spark program, rooted in Montessori-style practices, which promotes purpose and engagement among residents. Initially designed for memory care, this program has been expanded to other types of care within Frontier's communities. The Spark program empowers residents to have an active role in their community, enhancing their daily lives through meaningful activities.
Frontier is also known for its dedication to resident health and well-being. Their communities offer comprehensive services tailored to individual needs, including customized healthcare plans through the Frontier Advantage Network, which aims to extend residents' stay by keeping them healthier for longer periods.
The company has undergone significant changes and growth in recent years, including a rebranding effort to refresh its image and enhance its services. Frontier's communities are spread across various states including Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, Oregon, Tennessee, Texas, Utah, Washington, and Wisconsin.
Frontier Management's commitment to quality care, innovative programs, and extensive service options makes it a prominent name in senior living, continually striving to meet the evolving needs of its residents.
People often ask...
The Courte at Citrus Heights offers competitive pricing, with rates starting at a cost of $6,088 per month.
The Courte at Citrus Heights offers assisted living and memory care.
There are 26 photos of The Courte at Citrus Heights on Mirador.
The full address for this community is 6825 Sunrise Blvd, Citrus Heights, CA 95610.
No, The Courte at Citrus Heights does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
License number
342700077
Status
Closed
Facility type
Residential Care Elderly
Capacity
48 residents
Licensee
CITRUS HEIGHTS MEMORY CARE DEV; SUNRISE OAKS MC PR
Identified operational and financial issues tied to an ownership transition, including phone service outage, billing problems, and pending payments.
16 Dec 2025Inspection
16 Dec 2025Inspection
Found no deficiencies; observed the environment clean, in good repair, and odor-free.
09 Dec 2025Inspection
09 Dec 2025Inspection
Investigated a November 14, 2025 incident involving a resident; no deficiencies were issued.
02 Dec 2025Inspection
02 Dec 2025Inspection
Investigated the allegation that staff prescribed medication without the resident's responsible party's consent and attempted to administer one medication without authorization.
Type B87468.1(a)(8)
02 Dec 2025Inspection
02 Dec 2025Inspection
Identified three residents with unwitnessed falls and related injuries requiring medical evaluation; no deficiencies were issued.
19 Nov 2025Inspection
19 Nov 2025Inspection
Observed overall conditions to be clean, well-maintained, with no deficiencies noted.
18 Nov 2025Complaint
18 Nov 2025Complaint
Investigated an allegation that staff prescribed medication without the responsible party's consent; reviewed medication records, interviews, and related documents, finding insufficient evidence to support the claim.
12 Nov 2025Inspection
12 Nov 2025Inspection
Identified that a staff member verbally abused a resident on August 18, 2025, and that timely notification to the resident's family and a written report within seven days were not completed.
Type A87413(a)(2)
Type B87211(a)(1)
04 Nov 2025Complaint
04 Nov 2025Complaint
Identified that staffing levels were not sufficient to provide timely two-person assistance to residents.
Type A87411(a)
29 Oct 2025Inspection
29 Oct 2025Inspection
Identified two unwitnessed falls with medical attention; one required stitches and transfer to a room closer to staff, the other resulted in hospice care.
28 Aug 2025Inspection
28 Aug 2025Inspection
Identified an incident alleging abuse and observed minor bruising on a resident.
19 Aug 2025Inspection
19 Aug 2025Inspection
Observed staffing met required ratios and safety measures; no deficiencies were issued.
23 Jul 2025Complaint
23 Jul 2025Complaint
Investigated an allegation that staff forced a resident to sit in a wheelchair; interviews were conducted and records reviewed.
15 May 2025Inspection
15 May 2025Inspection
Identified outstanding licensing fees and penalties owed to the licensing agency.
Type B87156(e)
15 May 2025Inspection
15 May 2025Inspection
Found staffing met required ratios and there were no health, safety, or personal rights violations observed.
04 Apr 2025Inspection
04 Apr 2025Inspection
Observed three resident incidents—a fall with head/back pain, arm discoloration, and redness near the buttocks; no deficiencies were issued.
05 Feb 2025Inspection
05 Feb 2025Inspection
Observed adequate staffing and ongoing safety measures with residents engaged in activities; no violations cited.
24 Jan 2025Inspection
24 Jan 2025Inspection
Identified a deficiency where a staff member did not follow approved hoyer lift protocols during a transfer, creating potential risk to residents.
Type B87411(a)
17 Jan 2025Inspection
17 Jan 2025Inspection
Confirmed a pending change in ownership and outlined required notices and next steps with the Department during a virtual meeting.
19 Nov 2024Inspection
19 Nov 2024Inspection
Observed no deficiencies and overall compliance with licensing requirements.
14 Nov 2024Inspection
14 Nov 2024Inspection
Observed no citations issued and noted ongoing health and safety practices, with documented staff trainings and resident activities.
14 Nov 2024Inspection
14 Nov 2024Inspection
Investigated a case management matter regarding a property notice and discussed related Health and Safety Code requirements; no deficiencies were issued.
24 Sept 2024Complaint
24 Sept 2024Complaint
Investigated a complaint that a refund for prepaid fees was not provided to the responsible party after the resident's belongings were removed. A refund check was issued by overnight mail on 9/24/2024.
Type B1569.652(c)
13 Sept 2024Inspection
13 Sept 2024Inspection
Confirmed an order excluding a staff member from all residential care settings and prohibiting contact with clients.
09 Jul 2024Inspection
09 Jul 2024Inspection
Identified missed medications for eight residents due to delays in obtaining prescribed medications, with no adverse effects observed.
Type A87465(a)(4)
09 Jul 2024Inspection
09 Jul 2024Inspection
Observed ongoing staff training, safety checks, and resident activities; no health or safety concerns or personal rights violations were noted.
09 Jul 2024Inspection
09 Jul 2024Inspection
Identified a resident exiting through a side door and walking down the ramp before staff intervened; the initial alarm did not alert pagers promptly, but the second alarm sounded and staff redirected the resident back inside; no injuries or adverse reactions occurred.
22 May 2024Inspection
22 May 2024Inspection
Identified no deficiencies after a follow-up case management visit related to hospitalizations and hospice care for residents. Observed a clean, odor-free environment, residents engaging in activities, and staffing at a 1:8 ratio.
16 Apr 2024Inspection
16 Apr 2024Inspection
Observed an organized compliance binder with up-to-date documentation and ongoing staff training; health and safety checks indicated no concerns and residents appeared engaged in activities.
16 Apr 2024Inspection
16 Apr 2024Inspection
Identified several residents with Stage 1 pressure wounds, including those under hospice care, and implemented interim service plans with closer monitoring and more frequent repositioning and incontinent care. Noted rapid growth in admissions affecting staffing levels, and one resident was sent to the ER for an infected wound from a fall.
26 Mar 2024Inspection
26 Mar 2024Inspection
Identified staffing increases and two additional residents planned to move in; no deficiencies were cited.
01 Mar 2024Inspection
01 Mar 2024Inspection
Observed that two residents were involved in an incident in February 2024 with a related incident in January 2024; no injuries occurred, and staff monitored and redirected during activities; an ombudsman visit found no follow-up concerns.
18 Jan 2024Inspection
18 Jan 2024Inspection
Observed an organized compliance binder with current documentation for medication audits, high-risk resident monitoring, door checks, elopement drills, and trainings. Health and safety tour found no risks or rights violations, and residents were observed throughout the community.
18 Jan 2024Inspection
18 Jan 2024Inspection
Observed an unwitnessed fall that resulted in a left hip fracture requiring hospital surgery for a resident, and noted a second resident recently placed on hospice after Covid infection.
15 Nov 2023Inspection
15 Nov 2023Inspection
Observed no deficiencies and noted clean, well-maintained, and safe conditions with proper medication management and staff training.
18 Oct 2023Inspection
18 Oct 2023Inspection
Observed ongoing compliance with medication audits, door checks, drills, and staff training; no citations were issued.
26 Jul 2023Inspection
26 Jul 2023Inspection
Identified two incident cases: one resident had an unwitnessed fall and later died after hospice care; another resident became agitated and required ER visits with medication changes; no deficiencies were issued.
26 Jul 2023Inspection
26 Jul 2023Inspection
Observed organized compliance documentation and ongoing safety drills, with no citations issued.
10 May 2023Inspection
10 May 2023Inspection
Verified ongoing compliance with required standards by reviewing the compliance binder and recent documentation. Observed residents in the dining area with no health or safety risks or personal rights violations, and no citations issued; next visit planned for around August 2023.
10 May 2023Inspection
10 May 2023Inspection
Identified a fire in a van parked outside; no residents or staff were involved. An incident report was requested within seven days.
19 Apr 2023Complaint
19 Apr 2023Complaint
Investigated the allegation of illegal eviction; the finding was unfounded.
19 Apr 2023Inspection
19 Apr 2023Inspection
Investigated an allegation that all individuals involved in R1's status were not notified of probationary status with the Department. Found signed acknowledgments were obtained and kept with admission documents, and no deficiencies were issued.
01 Mar 2023Complaint
01 Mar 2023Complaint
Investigated a complaint alleging staff left residents in soiled diapers for extended periods and failed to reposition; evidence indicated regular checks every two hours and no signs of neglect.
21 Feb 2023Inspection
21 Feb 2023Inspection
Observed organized compliance materials, current trainings, and up-to-date medication documentation; no citations were issued.
22 Nov 2022Inspection
22 Nov 2022Inspection
Observed a clean, well-maintained site with safety measures and on-site nursing coverage; no deficiencies were found.
22 Nov 2022Inspection
22 Nov 2022Inspection
Observed that records were organized, trainings were current, and safety checks were up to date; no citations were issued.
31 Aug 2021Inspection
31 Aug 2021Inspection
Identified a medication administration error where four medications for another resident were given to a resident during medication pass on 8/4/21; the nurse pulled meds from the wrong cart, and the error was reported to the physician and family with updates to the resident's plan, and the resident was monitored with no adverse reactions.
Type B87465(c)(2)
31 Aug 2021Inspection
31 Aug 2021Inspection
Observed no deficiencies during a follow-up visit addressing legal/non-compliance issues.
31 Aug 2021Inspection
31 Aug 2021Inspection
Found substantial compliance with infection-control policies; PPE use, screening protocols at a central entry point, and adequate supplies were maintained.
22 Jul 2021Complaint
22 Jul 2021Complaint
Investigated allegations that a resident sustained unexplained injuries while in care, staff did not supervise, staff spoke to a resident inappropriately, and medications were not administered as prescribed.
Type A87465(a)(5)
22 Jul 2021Complaint
22 Jul 2021Complaint
Investigated allegations that staff did not assist residents with basic services, did not provide timely incontinence care, failed to report a scabies outbreak, did not seek medical care for residents, and did not document changes in residents' conditions.
06 Apr 2021Inspection
06 Apr 2021Inspection
Identified a scabies outbreak affecting eleven residents; preventative measures included sealing and washing clothes, cleaning furniture, and applying topical treatment; no deficiencies were cited.
30 Dec 2020Inspection
30 Dec 2020Inspection
Identified inadequate supervision and failure to observe and document escalating resident aggression, which contributed to a resident's death.
Type A87466
Type A1569.49
21 Dec 2020Complaint
21 Dec 2020Complaint
Investigated allegations that residents sustained multiple falls and staff neglect contributed to a resident's death; found staffing shortages created immediate safety risks for residents.
Type A87411(a)
Type A87705(c)(4)
21 Dec 2020Complaint
21 Dec 2020Complaint
Found that emergency exits were not kept clear of obstructions, posing an immediate health and safety risk to residents.
Type A87705(k)(8)
10 Feb 2020Complaint
10 Feb 2020Complaint
Investigated allegations of resident abuse resulting in bruising and facility neglect leading to a resident's fracture; determined insufficient evidence to confirm either incident as a result of abuse or neglect.
07 Nov 2019Inspection
07 Nov 2019Inspection
Found inadequate supervision resulting in serious injury to a resident and an assault on another resident, along with medication errors.
21 Oct 2019Inspection
21 Oct 2019Inspection
Reviewed annual inspection found no deficiencies; facility in compliance with regulations.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Courte at Citrus Heights. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Courte at Citrus Heights directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
