Reviews of The Hills present a mixed picture: the facility is frequently praised for its rehabilitation services, many individual staff members, and aspects of the physical environment, while also showing recurring operational weaknesses that families should evaluate before placement.
Care quality and clinical services: Therapy and rehab are consistently highlighted as strengths — reviewers mention effective, hands-on physical and occupational therapy that supported return-to-home goals. Nursing staff also receive frequent praise for attentive, compassionate care. Counterbalancing those positives are recurrent concerns about the management of complex clinical needs, notably inconsistent wound-care practices, gaps in monitoring for acute changes, and delayed responses to resident needs. Reviewers describe situations that point to weaknesses in clinical follow-up and handoff processes; prospective families should clarify protocols for wound management, neurologic monitoring, and escalation of changes in condition.
Staff and management: Many frontline caregivers, therapists, and named staff members are described as caring and helpful, and several accounts highlight an accommodating, bilingual administrator and effective case managers. At the same time, there are consistent comments about understaffing (especially on weekends), lapses in communication, and instances where families perceived management as dismissive or punitive when complaints were raised. There are also notes about recent leadership change and improvement initiatives; however, perceptions of management responsiveness remain variable.
Dining and activities: Reviews are divided on food and programming. Several reviewers commend the dining room, meal quality, and flexible food policies, while others report cold meals, limited menu variety (particularly for some cultural preferences), and interruptions to meal service. Activity programming receives mixed feedback as well: engaging entertainment and social events are reported by many, yet some residents found offerings limited or uninspiring. Observing a mealtime and an activity session during a tour is advisable.
Facilities and operations: The campus and grounds receive positive remarks for cleanliness and pleasant outdoor space; security camera upgrades and transportation services are noted as operational strengths. Conversely, reviewers cite plumbing and maintenance issues, bedside amenity problems (for example, TV functionality), and inconsistent housekeeping attention in certain areas. There are also serious operational concerns around handling of personal belongings and room access controls that families should explore further.
Safety, infection control, and regulatory context: Several reviewers referenced infection-control challenges during outbreak periods and a COVID-era event; the facility reports having an infection-control program in place. There are also reports of regulatory attention and at least one complaint filed with state authorities. Given these safety-related themes, families should request documentation of infection-control policies, outbreak history, staffing ratios during infectious periods, and any recent regulatory findings or corrective actions.
Bottom line and recommendations: The Hills appears to offer strong rehabilitation services and many compassionate staff, making it a reasonable option for residents needing intensive therapy. However, operational inconsistencies — in wound and complex-care management, staffing stability, communication, housekeeping, and personal-property controls — are recurring themes. Prospective residents and families should conduct an on-site evaluation, observe care and mealtime processes, ask for current staffing ratios and wound-care protocols, review infection-control and regulatory records, and request references from recent families with similar care needs to ensure the facility’s strengths align with the resident’s clinical and personal priorities.
