Elite Retirement Residence

    6900 Royer Ave, West Hills, CA 91307
    • Assisted Living
    • Memory Care

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    Reviews

    4.58·(12)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.5
    • Meals

      5.0
    • Amenities

      4.3
    • Value

      4.0

    Pros

    • Compassionate, attentive staff and personalized assistance
    • Residents treated with dignity and respect
    • Warm, welcoming atmosphere and strong sense of community
    • Family confidence from visits at different times
    • Clean, bright, well-maintained, recently remodeled interiors
    • Comfortable, home-like setting with a smaller resident population
    • Salon access, complimentary HDTV cable, and help with outside appointments
    • Residents described as engaged and well cared for
    • Positive comments about the food

    Cons

    • Reported concerns about staffing adequacy, staff credential verification, medication oversight, and visitor privacy
    • Higher monthly pricing than some alternatives

    Summary of reviews

    Families generally describe Elite Retirement Residence as a warm, home-like setting where residents receive attentive and individualized support. Reviewers praise staff compassion, professionalism, and willingness to assist, and several say that their relatives appear comfortable and well cared for. One family highlighted a caregiver’s exceptional involvement, while another valued help with appointments and salon visits. These positive impressions include both current-family experiences and observations from tours.

    The residence is described as a smaller community rather than a large institutional setting. Visitors praised the bright, clean, furnished interior, and one prospective family noted a recent remodel, updated kitchen appliances, and a layout that felt spacious for a smaller facility. Other amenities cited include a beauty salon and complimentary HDTV cable. Reviewers also describe residents as occupied and the atmosphere as peaceful and engaging, though they provide limited detail about specific activities or programming.

    Dining feedback is positive but brief: one family said their grandmother especially enjoyed the food. The reviews offer little detail about menu variety, dietary accommodations, or dining routines. Management and tour experiences are generally characterized as welcoming and caring, and families describe staff as responsive and willing to go beyond basic assistance. One reviewer considered the monthly rate higher than other options but felt the setting and amenities helped explain the cost.

    A single reviewer raised concerns about staffing levels, staff credentials, medication administration, and privacy during a tour. These concerns are not corroborated elsewhere in the reviews, so the available feedback does not establish whether they reflect ongoing practices. Families considering the residence may wish to ask directly about staffing coverage, credential checks, medication procedures, and privacy safeguards. Overall, the reviews are predominantly favorable, with the main recurring strengths being personalized care, a welcoming staff, and a clean, comfortable residential environment.

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    Location

    Elite Retirement Residence is located at 6900 Royer Ave, West Hills, CA, 91307.

    About Elite Retirement Residence

    Elite Retirement Residence sits on Royer Avenue in West Hills, California, and it's a small, home-like setting built in 2019 with only one floor and six beds, giving it a quiet, personal feel that people often want when they're looking for care. With both private and shared rooms, each space comes well-appointed, so you'll find smart TVs, ceiling fans with remotes, good closets, and Germguardian air cleaners, and the restrooms and showers are all made to be safe and easy to use, even for wheelchairs. The community lets residents relax in fenced backyards and open outdoor areas-they get to enjoy the fresh air without leaving home, and if they'd rather be inside, there are TVs in common areas and WiFi throughout.

    Meals matter here, because the dining is restaurant-style with talented chefs who offer home delivery to residents' rooms if they want, and the kitchen can handle all kinds of needs-vegetarian, organic, sugar-free, diabetic, and food allergies, and local seasonal dishes are part of the menu, so people can eat fresh and healthy whether they're sitting in the elegant dining area or their own rooms. You'll also find various amenities like podiatrist visits, daily housekeeping, linen service, and transportation to medical appointments and shopping.

    Activities are planned every day, covering cards, trivia, gardening, music, art classes, games like bridge or mahjong, fitness, meditation, and group outings, and there's always a focus on keeping people engaged so everyone has something to look forward to. Staff speak English, Spanish, Tagalog, and other languages, which works well when you have a mixed group, and the team includes CNAs and caregivers who stay in overnight quarters and provide 24-hour help, which means residents get support with bathing, grooming, feeding, medication management, and health care coordination, whether they're here for assisted living, dementia, memory care, stroke recovery, cancer, or Parkinson's.

    Elite Retirement Residence covers a lot of care levels, like independent living, assisted living, memory care, respite stays for short-term help, hospice for end-of-life, even Board and Care, with a relationship guarantee that allows caregivers and residents to build trust and comfort over time, which helps folks feel like they're at "Home with Heart," as the community's called. The staff is bonded and insured, handles medication reminders, end-of-life attention, and coordinates with outside medical providers, so families don't have to worry about the details.

    There's a clear fee schedule-shared assisted living starts at $5,500 plus care, and shared memory care at $6,500 plus care, with a move-in fee that equals the first month's rent-and they use private pay. The home's always LGBTQ friendly and welcomes people from Providence Elder Place, allows both men and women but prefers female residents, and supports staying through the end of life if needed. No pets are allowed, and alcohol or medical marijuana is accepted only with a doctor's order.

    People can tour the home to meet staff and see the community. The general feeling is friendly, clean, and caring, with many reviews noting how staff treat residents like family. The whole setup, from the cozy common areas to the nicely made restrooms and the calm yard, lets seniors age in comfort and safety, free from the burdens of home ownership. Elite Retirement Residence, licensed by California as 197610375, is verified by Seniorly and recognized in the San Fernando Valley and Los Angeles for its thoughtful attention and loving care for older adults, especially those who need a little more help day to day.

    People often ask...

    Elite Retirement Residence offers assisted living, memory care, and board and care.

    There are 20 photos of Elite Retirement Residence on Mirador.

    The full address for this community is 6900 Royer Ave, West Hills, CA 91307.

    No, Elite Retirement Residence does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197610375
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity6 residents
    LicenseeZAKEN CAPITAL CORP
    EffectiveJuly 5th, 2023
    View the official license record

    Inspection Reports

    5

    Reports

    1

    Type A Citations

    3

    Type B Citations

    1

    Complaints

    3

    Years

    23 Dec 2025Complaint
    Investigated allegations about rent increase notices, lack of detailed explanations for additional services, and missing resident reappraisals.
    • Type B1569.655(a)(a)
    • Type B87507(3)(b)(2)
    • Type B87463(a)
    26 Sept 2025Inspection
    Identified a criminal background clearance transfer issue for one staff member, creating an immediate health and safety risk for residents. Also noted staff present without association to the site, with a civil penalty issued.
    • Type ACCR87355(e)(3)
    31 Jul 2024Inspection
    Found posted resident rights and ombudsman contacts, and safety measures in place; no immediate health or safety risks observed.
    14 Jun 2023Inspection
    Observed compliance with Title 22 regulations during a prelicensing visit.
    12 May 2023Inspection
    Identified that a COMP II licensing process was completed via telephone with CAB, with the administrator participating. The administrator was advised to transmit LIC 809 to CAB.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Elite Retirement Residence. The information above has not been verified or approved by the owner or operator. For exact information, please contact Elite Retirement Residence directly. There is no cost for this service. We are compensated by the community you select.

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