Aspen Trail Retirement Resort

    5455 New Car Dr, Colorado Springs, CO 80923
    • Independent Living
    • Assisted Living

    Friendly staff, spacious new apartments

    I toured and moved in here and have been very happy: friendly, attentive staff and welcoming residents, excellent meals, plenty of activities, and spacious, brand-new apartments. With on-site services (therapy, doctors, transportation, housekeeping) and a true sense of community, it's a great one-stop choice I'd recommend to families.

    Current/former resident
    Jul 2026

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    Reviews

    4.28·(68)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.3
    • Meals

      4.0
    • Amenities

      4.9
    • Value

      1.5

    Pros

    • Compassionate and responsive staff
    • Concierge and valet services
    • Included housekeeping and maintenance
    • On-site medical and therapy services
    • Scheduled transportation and outing bus
    • Active, varied activity program
    • Social dining and communal meals
    • Restaurant-style special-event dining
    • Spacious, modern apartments
    • New, well-maintained common areas and lobby
    • Multiple on-site amenities (salon, bank, church)
    • Smooth move-in and transition support
    • Weekly apartment cleaning
    • Strong sense of community and friendly residents

    Cons

    • Inconsistent dining quality and menu planning
    • Staffing continuity and high turnover
    • Staff workload and related service delays
    • Policy transparency and inconsistent enforcement
    • Admissions marketing versus operational reality mismatch
    • Management communication and conduct concerns
    • Occasional gaps in food-service staffing
    • Limited outdoor space and high-traffic location

    Summary of reviews

    Aspen Trail presents as a modern, full-service independent-living community with many resort-style features. Multiple reviewers described brand-new, well-maintained common areas and spacious one-bedroom apartments with up-to-date finishes. The facility offers a broad slate of on-site amenities — salon, bank, on-site church, physical therapy and other in-house services — and structured supports such as included housekeeping, maintenance, concierge and valet services that contribute to a smooth move-in and daily living experience.

    Staff and community life emerge as central strengths. Numerous comments praise helpful, attentive and professional employees who provide transportation for medical appointments, weekly shopping outings, assistance with appointments, and responsive maintenance. Reviewers describe a strong social culture: friendly residents, active programming (crafts, classes, exercise, theme parties), communal dining and a sense that staff and residents know each other. Many families and residents characterized the staff as caring and the community atmosphere as welcoming.

    Dining is a mixed area of performance. Several accounts describe restaurant-style meals, special-event buffets, and high-quality food service with themed brunches and plentiful options. At the same time there are repeated observations of inconsistent meal quality, uneven weekend menus, cafeteria-style flows at times, and occasional preparation issues. Staffing changes in the kitchen and temporary absence of a chef are mentioned as drivers of variability.

    Operationally, the facility shows a pattern of staffing and management challenges. High staff turnover and reports of employees being overworked are associated with service delays and variability in day-to-day operations. Related issues include intermittent gaps in food-service staffing and temporary reductions in service consistency. Concerns about policy transparency and the predictability of rule enforcement have been raised — for example, conflicting guidance on pet policies and instances where admissions or post-move changes did not match initial marketing conversations. There is at least one serious allegation concerning abrupt visitor handling and pet-policy enforcement that underscores the need for clearer written policy and consistent communication.

    Overall care-related impressions are generally positive for independent-living residents: concierge-level services, scheduled activities, and accessible on-site medical or therapy options support independent lifestyles. However, families considering a move should weigh the variations in dining and the potential for management and staffing fluctuations to affect daily experience. Prospective residents may want to ask specific questions about current kitchen leadership, staff retention strategies, written policy documents (pets, visitor conduct, billing), and available outdoor space before committing.

    In summary, Aspen Trail offers a strong, amenity-rich independent-living environment with many elements of a high-end retirement community: modern facilities, robust on-site services, engaged staff, and an active resident community. The primary areas to probe further during a visit are dining consistency, staffing stability, and clarity/transparency of policies and communications from management.

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    Location

    Map showing location of Aspen Trail Retirement Resort

    Aspen Trail Retirement Resort is located at 5455 New Car Dr, Colorado Springs, CO, 80923.

    About Aspen Trail Retirement Resort

    Aspen Trail Retirement Resort sits in the northeast neighborhood of Colorado Springs, where people can step outside and find nearby restaurants, shops, and places for culture if they want those things, but inside you'll find an inviting space that feels like a real community, with people who make an effort to get to know each other and staff who work to keep things running smooth and welcoming. The community's set up for adults aged 55 and over, and there's a variety of ways people can live, from independent living for healthy seniors who want their own space and no yard work, to extra help in assisted living, memory care for those with Alzheimer's or dementia, and skilled nursing for those who need more medical attention, and it all sits in one place so people can move between levels of care if their needs ever change.

    There's a wide choice of apartments, like studios, one-bedroom, and two-bedroom units, and even big three-bedroom spaces, and every apartment's got a full kitchen, washer and dryer hook-ups, walk-in closets, plenty of storage, and climate controls you can change yourself, and you'll see nice touches like custom cabinets and designer countertops. The place doesn't charge extra for pets, and people like that, because there's no fee if you want to bring your animals. People can keep busy with community events planned by a Lifestyle Director, and there's a whole group of social and educational activities happening all the time, plus onsite and offsite devotional services if that's what you're after.

    Meals come as part of the Signature Freedom Dining program, which means three chef-prepared meals every day with flexible hours so you don't have to rush, and you can get meals delivered to your room if you're not feeling up to the dining room, and all the utilities are included in monthly rent-cable TV, Wi-Fi, phone, everything's rolled in, so you don't have to worry about surprise fees, and you pay one all-inclusive amount each month for any chosen services or amenities. You don't need to sign a long lease or put a big buy-in up front. Residents have safety covered through an on-site management team, live-in managers, a 24/7 Emergency Alert System, and someone always available at the concierge desk, and every apartment has its own locks and safety features.

    There's lots to do on the grounds with indoor and outdoor common areas, places to sit and talk, a 150-seat theater, library, billiards, an arcade, a lounge with a bar, a business center, a fitness room, and spa area, plus a beauty salon on site, and scheduled transportation is available if you want to go out to appointments or run errands. Weekly housekeeping and valet services are part of daily life, so people can spend less time cleaning and more time socializing or relaxing, and the grounds are clean and well-maintained. The staff at Aspen Trail are attentive and treat residents with respect, offering help with bathing, dressing, and medication management if needed in assisted living, and providing non-medical home care or companionship for folks who want to stay independent but need a little extra hand now and then.

    There are secure memory care areas for people living with Alzheimer's or other dementia to keep residents safe and reduce confusion, and skilled nursing staff are right there for anyone requiring more attention. The community is not covered by Medicare or Medicaid, since it doesn't offer custodial or medical care under those programs, but it does have care options tailor-fit to many different needs. Aspen Trail adds special touches like a travel program letting residents visit other Resort Lifestyle Communities locations at no extra cost, and there's always something happening to help people stay connected and foster friendships, with spaces and activities designed so people can celebrate and spend time together, keeping that happy, welcoming atmosphere strong for everyone who calls it home.

    People often ask...

    Aspen Trail Retirement Resort offers independent living and assisted living.

    There are 47 photos of Aspen Trail Retirement Resort on Mirador.

    The full address for this community is 5455 New Car Dr, Colorado Springs, CO 80923.

    No, Aspen Trail Retirement Resort does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Aspen Trail Retirement Resort. The information above has not been verified or approved by the owner or operator. For exact information, please contact Aspen Trail Retirement Resort directly. There is no cost for this service. We are compensated by the community you select.

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