Vernon Rehabilitation and Healthcare Center

    180 Regan Rd, Vernon, CT 06066
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Caring professional staff and facility

    I'm very pleased with the professional, warm, and genuinely caring staff - from admissions to CNAs, nurses and therapy - who were responsive, organized and treated my loved one like family. The facility was clean, welcoming, pet-friendly and provided strong rehab and discharge support, so I felt comfortable leaving care in their hands. I would recommend this team.

    Loved one of resident
    Sep 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.47·(158)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.3
    • Meals

      2.2
    • Amenities

      4.0
    • Value

      1.5

    Pros

    • Compassionate nursing and therapy staff
    • Strong rehabilitation (PT/OT) program
    • Attentive certified nursing assistants (CNAs)
    • Friendly and efficient admissions and front-desk team
    • Engaged social work and activities staff
    • Clean, well-maintained interiors and common areas
    • Tastefully furnished private rooms
    • Pet-friendly visitation policy
    • Responsive laundry and housekeeping services
    • Supportive discharge and care-transition follow-up
    • Home-like, welcoming atmosphere
    • Personalized small touches from staff

    Cons

    • Inconsistent staffing levels, particularly nurse aides
    • Delays in attending to personal care needs
    • Variable meal quality, portioning, and tray-service reliability
    • Inconsistent staff communication across shifts and with families
    • Intermittent cleanliness and sanitation concerns in parts of the facility
    • Variable conduct and tone among direct-care and agency staff
    • Administrative and billing communication gaps
    • Small resident room sizes and limited parking
    • Inconsistent activity programming and engagement
    • Inconsistent infection-control and isolation communication

    Summary of reviews

    Vernon Rehabilitation and Healthcare Center receives consistent praise for its clinical rehabilitation services and many elements of day-to-day caregiving. Rehabilitation (physical and occupational therapy) is a repeatedly cited strength; families describe structured gym space, effective PT/OT staff, and positive outcomes that often compare favorably with hospital care. Several reviewers also commended individual nursing staff, CNAs, social workers, and activity personnel for compassionate, attentive interactions and personalized attention that contribute to a home-like environment.

    Staffing and direct care are the most common source of variability. While many accounts highlight dedicated, calm, and knowledgeable caregivers, there is a recurrent pattern of inconsistent staffing levels—particularly among nurse aides—and use of agency staff that can affect continuity. This manifests as delays in attending to personal-care needs, variability in staff tone and responsiveness, and differences in shift-to-shift communication. Several families specifically noted strong admissions and front-desk experiences, and certain named staff members were repeatedly praised for smoothing transitions and coordinating care.

    Dining and daily services show mixed results. Multiple families described clean dining areas and timely service, while others reported small portions, missed items on trays, and uneven food quality. Laundry and housekeeping are often commended for cleanliness and helpfulness, though a subset of comments raises sanitation concerns in particular units or situations. Activity programming receives largely positive feedback—organized crafts, singing, pet visits, and group activities were cited—but some families perceived uneven availability or engagement depending on the unit and resident needs.

    Facility and environment impressions are mostly favorable: many note a welcoming entryway, tasteful rooms, quiet common areas, and routine maintenance. At the same time, room size and parking constraints are practical limitations that prospective residents should consider. Management and administrative issues are another area of mixed feedback: admissions staff are often described as professional and efficient, yet there are repeated mentions of billing or administrative communication gaps and inconsistent follow-through on property or emergency concerns.

    Notable patterns for prospective families: the center’s rehabilitation services and many direct-care staff are real strengths, making it a strong option for short-term rehab or for residents who respond well to active therapy programs. However, prospective residents and families should verify current staffing levels, ask about the frequency and role of agency staff, observe a mealtime during a visit, inquire about meal plans and weight-monitoring procedures, and request examples of how the facility communicates across shifts and with families (including infection-control or isolation updates). Touring during different times of day—mealtimes, therapy hours, and evening shifts—will help clarify how consistent the experiences are across the facility.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Vernon Rehabilitation and Healthcare Center

    Vernon Rehabilitation and Healthcare Center is located at 180 Regan Rd, Vernon, CT, 06066.

    About Vernon Rehabilitation and Healthcare Center

    Vernon Rehabilitation and Healthcare Center sits at 180 Regan Road in Vernon, Connecticut, and offers care for seniors who need skilled nursing, rehabilitation, or memory care, and you'll find it has 120 certified beds and a seasoned care team that's been serving Hartford and Tolland Counties for almost forty years, so they've got some experience. The place stands as a nonprofit, is family owned, works with Atlas Healthcare, and you can also find related facilities in Mystic, Niantic, and Manchester, but this Vernon location's got a good-sized staff of about 51 to 200 employees. They've got an Executive Director and a Director of Recreation, plus an experienced Business Office Manager who specializes in Medicaid applications, especially for Connecticut's long-term care, so families looking for help with that can talk to her, and there's a licensed Master Social Worker on site, who's certified in dementia care and is also a Notary Public, which can make paperwork easier.

    The building is modern and recently renovated, so residents stay in comfortable, newly constructed rooms, each with private en suite bathrooms and walk-in, handicap-accessible showers. There's plenty of safety built in, like sprinkler systems and accessible bathrooms, along with amenities most people like such as cable TV, kitchenettes, salon and barbershop, and WiFi. Communal spaces include a dining room, game room, and fitness room, and for those who need help getting around, they've got walking wheelchair assistance, personal care assistants, and transportation services available. The housekeeping and laundry teams keep things tidy, and the kitchen staff makes sure food is tasty yet suited to any medical needs residents might have.

    On the clinical side, Vernon Rehabilitation and Healthcare Center is a Skilled Nursing Facility where seniors with complex and very frail health can get skilled nursing or intermediate care, and they've got a full array of services-from brain injury and hospice care, to IV services, outpatient rehab, therapy, and short-term rehabilitation that bridges the gap between hospital and home. Their nurse staff averages 4.00 hours of care per resident, every day, and the facility runs a locked dementia unit with specially trained staff for those living with Alzheimer's or dementia, including a Certified Dementia Practitioner. The team has a nurse turnover rate of 33%. They've built a new rehabilitation and occupational therapy gym, and you'll find doctors and therapists for every need, including podiatry, wound care, pharmacy, psychologists, ophthalmology, dentistry, and more, and for additional help, there's medication support and occupational therapy.

    They take Medicare and some long-term care insurance, so that widens payment options a bit, and they run health, fitness, and arts programs for social and mental engagement. Pet therapy and respite care for families who need time off, plus memory care activities, help round out the schedule.

    Inspection reports do show some areas for attention: there've been 16 deficiencies noted, mostly at a category D level, which means findings such as a lack of timely reporting for suspected abuse or not providing the right respiratory care weren't causing direct harm but did show potential for it, affecting just a few people out of many. The management continues making improvements and invests in technology and staff training, aiming to support residents with comfort, reliable care, and up-to-date medical procedures. The overall goal here-blending a safe and home-like setting with enough nursing, medical help, personal services, and activities to give seniors and their families steady support and peace of mind, but it's wise for any prospective resident or family member to look over inspection records and talk with staff about any concerns before making decisions.

    People often ask...

    Vernon Rehabilitation and Healthcare Center offers assisted living, memory care, and skilled nursing.

    There are 29 photos of Vernon Rehabilitation and Healthcare Center on Mirador.

    The full address for this community is 180 Regan Rd, Vernon, CT 06066.

    No, Vernon Rehabilitation and Healthcare Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Vernon Rehabilitation and Healthcare Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Vernon Rehabilitation and Healthcare Center directly. There is no cost for this service. We are compensated by the community you select.

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