Douglas Manor

    103 North Rd, Windham, CT, 06280
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Clean, caring staff, unsafe leadership

    I'm torn: the building, courtyard and rooms are spotless and bright, staff (nurses, CNAs and recreation director Claire) were warm, helpful and attentive, and activities/rehab were excellent. But food quality, communication, and night staffing/teamwork were poor, management seemed more concerned with reputation than addressing problems, and reports of harassment weren't taken seriously. Worst of all, my dementia-affected loved one-who was a fall risk-suffered a hip fracture and later died; I felt safety protocols failed. Because of those safety and leadership issues, I cannot recommend this facility - zero stars from me.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.57 · 115 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.6
    • Meals

      2.4
    • Amenities

      4.3
    • Value

      4.6

    Location

    Map showing location of Douglas Manor

    About Douglas Manor

    Douglas Manor sits on more than 10 acres in Waterford, Connecticut, and is managed by Affinity Health Care, which has a group of nursing facilities across the state. The building holds 90 beds and stays open all day and night. People know the place for its focus on careful, patient-centered care, being family-owned and operated, and getting recognition from the Joint Commission on Accreditation of Healthcare Organizations. Douglas Manor gives all kinds of nursing and rehabilitation services, including short-term, long-term, and outpatient rehab, so folks recovering from surgeries or needing extra help after a hospital stay can find care here. The rehabilitation unit helps people after orthopedic and heart surgeries, after strokes, and with neurological damage. There's physical therapy offering things like mobility training, therapeutic exercise, and other helpful therapies. Nurses and therapists also help with pulmonary rehabilitation, IV care, hospice, and end-of-life needs.

    Douglas Manor uses some special names for its different programs and rooms, making things feel a bit unique. Folks who need different care options will find solutions made for their needs, and there are amenities like restaurant-style dining in a nice dining room, which gives a comfortable place for residents to eat. They offer pet therapy too, which many folks find comforting, and they welcome pets as part of the therapy process. If someone needs help at home, there's a home care program through Light house Home Health Care and Lighthouse Companion Care. People can look around before deciding, because they have virtual tours. Douglas Manor aims to help people regain their independence if they're able, and the staff tries to help folks return home as soon as possible when they're ready.

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