Cypress Village

    4600 Middleton Park Cir E, Jacksonville, FL 32224
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Amenities

    Healthcare services

    • 24-hour nursing
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings
    • Rehabilitation program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Cafe
    • Computer center
    • Dining room
    • Family private dining rooms
    • Fitness room
    • Gaming room
    • Garden
    • On-site market
    • Outdoor patio
    • Outdoor space
    • Pet friendly
    • Religious/meditation center
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.27·(620)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.2
    • Meals

      4.0
    • Amenities

      4.2
    • Value

      2.2

    Pros

    • Compassionate nursing and caregiving staff
    • Strong physical and occupational therapy programs
    • Engaging activity calendar and diverse social clubs
    • Multiple on-site dining venues and culinary options
    • Well-maintained campus and landscaped grounds
    • Indoor heated pool and comprehensive fitness center
    • Continuum of care from independent living to memory care
    • Concierge services and scheduled transportation
    • Proximity to Mayo Clinic and local medical providers
    • Responsive maintenance and housekeeping teams
    • Frequent live entertainment and organized outings
    • Private dining and event spaces
    • Accessible apartment layouts and on-site services

    Cons

    • Chronic understaffing, especially on night shifts
    • Delayed response to call lights and resident requests
    • Inconsistent medication administration and medication-management controls
    • Variable staff training and uneven staff conduct
    • Communication gaps between administration, clinical staff, and families
    • Inconsistent dining quality and meal-service continuity
    • Sanitation and incontinence-care process weaknesses
    • Supply and inventory management shortfalls
    • Discharge-planning and care-coordination deficiencies
    • Inconsistent therapy scheduling and equipment provisioning
    • Contractual and fee-transparency issues for deposits and refunds
    • Deficient valuables and property-management controls
    • Aging or unreliable in-room communication/alert systems

    Summary of reviews

    Cypress Village presents a mixed but clear pattern: the campus, amenities and activity programming are genuine strengths, while operational and clinical consistency varies across units and shifts. Positive observations center on a well-maintained campus with attractive grounds, multiple dining venues, an indoor heated pool, and a broad activity calendar that includes exercise classes, clubs, outings and frequent live entertainment. Residents and families frequently cite accessible apartment designs, concierge and transportation services, private dining options, and the convenience of an on-site continuum of care and proximity to the Mayo Clinic.

    Clinical strengths include a committed cohort of nurses, CNAs and therapists; physical and occupational therapy receive repeated praise for producing measurable rehabilitation outcomes. Many reviewers describe individual caregivers and therapy staff as caring, skilled, and attentive. Maintenance and housekeeping teams also receive favorable comments for responsiveness and for keeping apartments and common areas in good condition.

    Counterbalancing those positives are repeated operational weaknesses. Staffing levels—notably overnight—are described as insufficient, producing delayed responses to call lights and longer waits for toileting, bathing and bedside assistance. Several comments point to irregularities in medication administration and related medication-management controls, as well as inconsistent staff training and variability in staff conduct and bedside manner. Communication shortfalls occur at multiple levels: coordination between clinical staff, discharge planners and families is sometimes unreliable, and administrative follow-up on complaints or contractual questions is described as inadequate.

    Dining experiences are uneven: while some reviewers praise chefs and dining staff for improved plating and menu variety, other accounts describe inconsistent meal quality, missed orders and interruptions in meal service. Related operational issues include supply shortages (wipes, bed pads, call-buttons or batteries), occasional sanitation and incontinence-care process concerns, and problems with in-room communication systems that limit timely staff notification.

    Other recurring themes of operational concern include discharge-planning and equipment-provisioning gaps (delays or errors in arranging home equipment and home-health referrals), deposit and fee disputes tied to LifeCare/memory-unit contracts, and management of resident property and valuables. A small number of serious individual allegations—such as missing personal items and contested refunds—have been raised; these suggest a need for clearer property controls and contract transparency.

    Overall, prospective residents and families should weigh the facility’s strong rehabilitation services, active social life and attractive campus against reported inconsistencies in staffing, clinical coordination, and administrative follow-through. When considering Cypress Village, recommended due diligence includes asking for current staffing ratios (day and night), observing call-response and shift-change practices, reviewing medication-administration and discharge-planning protocols, inspecting dining service during a meal, and clarifying contract terms and refund policies in writing.

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    Medicare Ratings

    5·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Cypress Village is located at 4600 Middleton Park Cir E, Jacksonville, FL, 32224.

    About Cypress Village

    Cypress Village sits by a scenic lake with a fountain and well-kept grounds, and the community welcomes seniors ages 55 and over with a range of care options, including independent living, assisted living, memory care, skilled nursing, rehabilitation, and home health services, so there really are quite a few ways to find support depending on what you need as you get older, and you often see residents walking the paths along the water or relaxing on benches by the meditation garden or the gazebo out over the lake. You'll find independent living apartments with bright modern kitchens, white cabinets, and lots of counter space, and there are freestanding patio, garden, and fairway homes for those wanting more space and privacy, all set in a fairly maintenance-free environment so people don't have to worry about much home upkeep. Assisted living provides trained staff who help with daily activities like bathing, dressing, and managing medicines, while keeping things as independent as possible, and the apartments here have soft bedding and comfy chairs so it feels pleasant, plus you might end up having breakfast in bed if you want.

    Memory care lets people with Alzheimer's or dementia live in a secure area, and the staff there uses individual care plans to keep everyone safe and comfortable, and the furniture and layout help prevent confusion and wandering, with nice views and good natural light in the common rooms. Skilled nursing and rehabilitation cover short-term or long-term stays, focusing on medical care, personalized rehab, and day-to-day needs in an area with roomy seating and big windows showing the nature outside, plus there's a fitness center with treadmills, bikes, and plenty of light so people can keep up with therapy. If you need hospice care or home care, Cypress Village arranges for it with trained aides, offering comfort both in the facility and at home.

    The community provides meals through restaurant-style dining or private dining rooms for when residents want to have visitors or celebrate, and there's also a waterfront dining table area and a bar overlooking the lake, which is a nice spot for coffee, tea, or a drink in the afternoon, especially when the sun's out. Weekly social events, holiday parties, and a regular schedule of activities let people stay active and have fun, with a recreation room, pool table, and coffee bar, plus devotional services onsite and offsite for those who want them, and organized trips off the property are popular.

    For wellness and safety, there's complimentary transportation, accessible public transportation nearby, free Wi-Fi, and covered parking, as well as a "Care Portal" and regular telemedicine clinics in Room D-250, with quick scheduling to see specialists like cardiologists or neurologists, sometimes within a day or two. Medical care also covers older adults' special needs, including a geriatric cardiology clinic, and urgent needs can often be seen virtually by a physician if needed, which can help families feel safer.

    Residents can bring cats and dogs into private units, and Cypress Village is a Fair Housing & Equal Opportunity provider, so every resident is treated fairly and respectfully. Indoor common areas are bright, outdoor spaces are nicely landscaped, and no smoking is allowed indoors in both private and public areas. There's a bright swimming pool with a sloped entry and safety rails, and the recreation spaces have sunny views of the lake and gardens, along with a calm spot for meditation or just enjoying the water.

    Meals are nutritious and served nicely, activities are planned both onsite and offsite, and there are always people around to help, whether it's for a medical concern, transportation, or getting involved in a group. And if seniors want to age in place, the community's different levels of care make it possible to do so without moving far. The facility offers a contact form, an interactive map, a photo tour, and a simple approach to answering questions, and many families find the staff genuinely caring and attentive to their loved ones' comfort and well-being.

    About Life Care Services

    Cypress Village is managed by Life Care Services.

    Life Care Services (LCS), established in 1971 and headquartered in Des Moines, Iowa, stands as the nation's leading manager of full-service senior living communities and the largest not-for-profit senior living operator in the United States. With over five decades of experience, LCS manages more than 130 communities serving over 40,000 residents nationwide, specializing in Life Plan Communities (formerly known as Continuing Care Retirement Communities or CCRCs), as well as stand-alone assisted living, memory care, and rental communities.

    The company's comprehensive approach encompasses operations management, marketing and sales support, health services, compliance, finance, human resources, risk management, strategic planning, and technology development. Through the LCS Family of Companies, they provide end-to-end solutions including development services, real estate private equity enterprises, insurance, national purchasing consulting, and in-home care services. Their innovative development projects feature amenity-forward designs, including cutting-edge elements like rooftop restaurants and microbreweries, demonstrating their commitment to evolving senior living experiences.

    LCS's philosophy centers on purposeful living, where aging means adding experiences rather than giving up on them. Their hospitality-driven approach combines data-driven services with personalized care to strengthen teams, streamline workflows, and enhance resident experiences. Signature programs include Extraordinary Impressions, their employee culture initiative; Heartfelt Connections®, a nationally recognized memory care approach; Eversafe 360 senior safety protocols; and the Health & Wellness Navigation Program™ that provides personalized care plans addressing all aspects of well-being. The LCS Signature Experiences program infuses hospitality into every aspect of community life, creating rich, engaging experiences for residents and employees alike.

    The company's excellence has earned unprecedented recognition, including being ranked #1 in Customer Satisfaction among Independent Living Senior Living Communities by J.D. Power for six consecutive years (2019-2024), winning more independent living awards than any other brand in the J.D. Power U.S. Senior Living Satisfaction Studies. Additionally, LCS received three awards from Top Workplace USA in 2023, reflecting their commitment to both resident care and employee satisfaction. As the fourth-largest operator of life plan and rental senior living communities nationwide, LCS continues to shape the future of senior living through innovation, excellence, and a deep commitment to empowering seniors to live their best lives.

    People often ask...

    Cypress Village offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.

    There are 57 photos of Cypress Village on Mirador.

    Yes, Cypress Village allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 4600 Middleton Park Cir E, Jacksonville, FL 32224.

    No, Cypress Village does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.

    AHCA file number11911636
    StatusActive
    Facility typeAssisted Living Facility
    Capacity112 residents
    View the official license record

    Inspection Reports

    22

    Reports

    0

    Type A Citations

    0

    Type B Citations

    11

    Complaints

    14

    Years

    21 Nov 2024Standard
    Concluded relicensure survey and related complaint investigation occurred; found no deficiencies.
    21 Nov 2024Standard
    Verified that prior deficiencies were corrected during a relicensure revisit.
    17 Nov 2023Complaint
    Investigated a complaint and found no deficiencies.
    22 Mar 2023Standard
    The inspection found several deficiencies related to health assessments, resident rights, and medication management, including incomplete health records, privacy concerns, and improper medication handling. These issues indicate non-compliance with state rules and facility policies.
    • Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
    • Class 3A0025RESIDENT CARE - SUPERVISION
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 3A0165RISK MGMT & QA
    • Class 3CZ830EMERGENCY MANAGEMENT PLANNING
    • A0080TRAINING - CORE & COMPETENCY TEST
    04 Aug 2022Complaint
    Found no deficiencies after a complaint investigation conducted on 2022-08-04.
    16 Feb 2022Complaint
    Investigated the complaint. Found no deficiencies.
    • A0001DEFINITIONS
    25 Nov 2020Standard
    Verified that all deficiencies were corrected at the time of the desk review.
    20 Oct 2020Standard
    Found deficiencies related to inadequate medication records and staffing/documentation requirements.
    • Class 3A0054MEDICATION - RECORDS
    • Class 3A0078STAFFING STANDARDS - STAFF
    07 Oct 2019Complaint
    Found no deficiencies in the complaint investigation conducted on 2019-10-07.
    07 Aug 2018Standard
    Found no deficiencies. The relicensure survey conducted did not identify any deficient practices.
    26 Oct 2017Complaint
    Found no deficiencies. An unannounced complaint survey was conducted on 2017-10-26.
    27 Apr 2017Complaint
    Investigated a complaint and found no deficiencies.
    02 Feb 2017Complaint
    Found deficiencies related to resident supervision resulting in inadequate care and missing documentation for a resident's health care surrogate and power of attorney.
    • Class 3A0025RESIDENT CARE - SUPERVISION
    • Class 3A0162RECORDS - RESIDENT
    15 Aug 2016Standard
    Found no deficiencies identified during the survey.
    29 May 2015Complaint
    Found that previously cited deficiencies were corrected during the May revisit, indicating compliance.
    • A0025RESIDENT CARE - SUPERVISION
    29 May 2015Complaint
    Found no deficiencies during the licensure complaint survey.
    05 Mar 2015Complaint
    Investigated an unannounced licensure complaint; found deficiencies in supervision that contributed to a resident developing cellulitis.
    • Class 3A0025RESIDENT CARE - SUPERVISION
    05 Jan 2015Complaint
    Found no deficiencies in the complaint investigation.
    21 Oct 2014Expansion
    Confirmed the previously cited medication-related deficiencies were corrected during the revisit.
    09 Oct 2014Expansion
    Found deficiencies in medication administration and labeling during a licensure survey.
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • Class 3A0056MEDICATION - LABELING AND ORDERS
    16 Aug 2013Expansion
    Found no licensure deficiencies during a capacity increase appraisal visit. The survey noted no discernible deficiencies.
    17 Dec 2012Standard
    Determined no deficiencies were found during the biennial licensure survey conducted on December 17, 2012.
    • A0004LICENSURE - REQUIREMENTS

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Cypress Village. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cypress Village directly. There is no cost for this service. We are compensated by the community you select.

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