The reviews describe a community known historically as Benton House and now operating as The Addison of Port Orange. Overall, families and visitors frequently praise the caring, attentive approach of staff and the personal attention residents receive. Families describe feeling welcomed, receiving updates about residents, and seeing staff coordinate with outside clinicians. Positive accounts span assisted living and memory care, including support with daily routines, individualized care, and transitions as residents’ needs change. Several families also value the smaller, single-level setting, which they say makes it easier for residents to navigate and become familiar with others.
Dining feedback is mostly favorable, with families praising meals, variety, and the dining atmosphere. Activities are a prominent strength: reviewers cite exercise and social programs, art and themed events, live music, weekly gatherings, outings, and opportunities for family participation. Animal visits and activities involving the community dog and farm animals are distinctive features that appear to engage residents. Some families say these programs helped relatives become more socially involved.
The building is commonly described as clean, attractive, comfortable, and well maintained. Reviewers also value the resident-friendly layout and outdoor areas. A few describe difficulties with service consistency, including concerns about housekeeping and laundry, personal-item tracking, dietary preferences, and whether posted menus match meals served. These accounts contrast with the many positive comments about the environment and dining, suggesting that service delivery may not be uniform.
Management and staffing feedback is mixed. Many reviews praise leadership as approachable and involved, while several families and staff-related accounts describe reduced coverage, turnover, and employees handling multiple duties. Concerns also include medication administration and monitoring, delayed responses to residents, and uneven weekend or memory-care coverage. Some critical feedback links these issues to the change in ownership from Benton House to Sonida; other comments praise leadership and staff, including positive references to a new executive director. Prospective families may wish to ask about current staffing patterns, medication oversight, response procedures, housekeeping schedules, and how dietary needs are documented and followed.
