Sun City Senior Living

    3855 Upper Creek Dr, Ruskin, FL 33573
    • Assisted Living
    • Memory Care

    Warm, attentive staff; spotless facility

    I moved my mom here and I'm very pleased - the staff (Jennifer and team) are warm, attentive and genuinely caring. The facility is spotless and freshly remodeled with pleasant courtyards, on-site therapy and salon, a full activities program (bingo, crafts, outings, worship, happy hour) and chef-prepared meals in a nice dining room. Rooms feel homey (studios to two-bed options), it's convenient to family, and overall it's a very good, comforting place I'd recommend touring.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.39·(254)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.5
    • Meals

      3.7
    • Amenities

      3.8
    • Value

      2.6

    Pros

    • Compassionate, personable caregiving staff
    • Long‑tenured, dedicated employees in many roles
    • Active and varied activities program
    • Regular group outings and transportation services
    • Chef-prepared, freshly cooked meals on-site
    • Clean, bright and updated interior spaces
    • Home‑like, welcoming community atmosphere
    • Strong family communication including video calls
    • Responsive executive leadership and management
    • On-site therapy and nursing/medical visits
    • Salon, library, exercise room, and other amenities
    • Accessible outdoor seating, patios, and courtyards
    • Flexible room options (studios to multi‑bedroom)
    • Personalized attention and resident recognition
    • Engaged activity director and entertainment events
    • Coordinated care with hospice and outside vendors
    • Efforts to renovate and refresh common areas
    • Frequent social events (happy hour, music, games)
    • Sense of community and peer socialization
    • Practical move‑in support and tour guidance

    Cons

    • Inconsistent staffing levels and frequent turnover
    • Variability in caregiver training and clinical competence
    • Gaps in medication-administration processes and documentation
    • Inconsistent cleanliness and sanitation practices in some areas
    • Variable food quality and occasional supply shortages
    • Maintenance and facility-upkeep inconsistencies
    • Weaknesses in dementia/memory-care staffing and programming
    • Billing opacity and high upfront or cancellation fees
    • Inconsistent emergency response and post-incident follow-up
    • Gaps in routine family communication and voicemail responsiveness
    • Pest-control concerns in select units/rooms
    • Intermittent TV/internet connectivity and media issues

    Summary of reviews

    Sun City Senior Living elicits strongly mixed but consistent themes. Many families and residents praise the staff for compassionate, personalized interactions and a sense of community; reviewers frequently highlight long‑tenured employees, an engaged activities director, regular outings, and a variety of amenities (salon, therapy, library, exercise room). The facility presents as clean and recently renovated in many common areas, with flexible apartment options and accessible outdoor seating that contribute to a home‑like atmosphere. Management responsiveness and proactive family communication — including use of FaceTime/Zoom — are repeatedly mentioned as strengths.

    Care quality and staffing emerge as the most polarized areas. Positive accounts describe attentive, skilled caregivers, coordinated on‑site nursing and therapy services, and effective support during transitions and end‑of‑life care. Counterbalancing those accounts are numerous operational concerns: inconsistent staffing levels, turnover, and variability in caregiver training that translate into uneven day‑to‑day care. Reviewers have identified specific process gaps around medication administration and documentation, along with instances of delayed response to resident needs. There are also a small number of allegations of serious care lapses that families say warrant further review.

    Dining and activities are generally strong points but with variability. The community offers chef‑prepared meals, themed dinners, and frequent social programming (bingo, music, happy hours, outings). At the same time, several reviewers cite inconsistent meal quality, occasional shortages of staples, and differences in dining experience by shift or unit. The activities program is robust and well‑regarded overall, with many residents benefiting from daily programming and off‑campus excursions; some families would like more evening or weekend options and more resident input into programming.

    Facilities and maintenance receive mixed commentary. Many reviewers note bright, clean, recently renovated interiors, comfortable common areas, and pleasant outdoor spaces. Others report maintenance delays, unfinished flooring or exterior upkeep needs, intermittent odor concerns in particular areas, and isolated pest‑control issues. Technical services such as TV and internet connectivity are cited as intermittent problems in some apartments.

    Management and administrative issues appear repeatedly in reviews. Positive themes include approachable leadership, timely follow‑up on concerns, and flexibility during move‑ins. Negative themes include opaque billing practices, high upfront or notice fees, and occasional slow refund or charge dispute resolution. Communication with families is often praised but also identified as inconsistent at times, with voicemail/phone responsiveness and post‑incident follow‑through called out as areas for improvement.

    Bottom line: Sun City offers many of the features prospective residents and families seek — engaged activities, on‑site clinical services, welcoming common areas, and staff who build meaningful relationships. However, the facility shows recurring operational weaknesses that can affect resident experience: staffing consistency and training, medication‑management controls, maintenance and sanitation consistency, dining reliability, and billing transparency. Prospective families should weigh the strong community and programming elements against these operational risks, request detailed explanations of staffing ratios and clinical protocols (especially for memory care), confirm billing terms in writing, and consider an extended observation or trial stay if possible.

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    Location

    Map showing location of Sun City Senior Living

    Sun City Senior Living is located at 3855 Upper Creek Dr, Ruskin, FL, 33573.

    About Sun City Senior Living

    Sun City Senior Living sits in a spot with nice gardens, palm trees, and a walkway leading to a screened porch, where the entryway has a small fountain with cherub statues, and there's a cozy lobby with quiet sitting areas and a fireplace that welcomes you. The homes here feel comfortable, work well for pets, and are set up to help each person feel at home, whether they've got a private or shared room, with air conditioning, cable, phone, kitchenettes, and some options like fridges and microwaves, so there's always a space that fits different needs. There's an active community with lots of spaces to relax or meet others, like living rooms, game rooms, and a reading library, and the outdoor areas have patios, gardens, a gazebo, walking paths, and a butterfly and hummingbird garden-so residents get time outside whenever they want. The fitness center has windows for natural light, equipment like stationary bikes and free weights, and the wellness center helps with staying healthy, while the hair salon and barber shop handle grooming. For memory care, there are special areas and programs designed for residents with dementia or Alzheimer's, with a Memory Care salon for personal care, an adapted dining room with soft colors, activity spaces with board games, and secured outdoor seating.

    People who live here can join different activities each day, from bingo and arts and crafts to library time, music sessions, Wii bowling, game nights, scavenger hunts, and even seated soccer, and there are both staff-run and resident-led events, along with worship services for many faiths, including Catholic, Jewish, and Protestant options, and visiting chaplains or rabbis. Meals are served restaurant-style in a main dining room with white tablecloths or in private rooms, prepared by chefs to meet special diets such as vegan, gluten-free, low sodium, low sugar, or diabetic needs, and guests can join for meals, which makes things feel homelike. Transportation is included for outings like shopping or trips to festivals and sports games, and staff are there 24 hours a day, with a call system for quick help, so people get support with things like bathing, dressing, grooming, medications, moving around, or wheelchair use. Housekeeping, laundry, and linen services take care of chores, and there's on-site parking for residents and guests, plus a pharmacy, free high-speed internet, a computer room, and support in Spanish, so things run smoothly.

    The community is run by Pacifica Senior Living and is part of the Aura Collection, which brings some extra features, like a musical group, stories from real residents, and resources for financial planning, as well as educational guides and a glossary for families who want to learn more about caregiving or senior care. The staff work to build routines that help each person stay as independent as possible, whether that's independent living with resort-style amenities, assisted living with daily support, skilled nursing for those who need full-time medical care and rehab, or memory care with staff trained for Alzheimer's and dementia. Home health aides can visit for companionship and extra care, and respite care lets families take breaks without worry. There's even therapy like reminiscence programs or sensory groups, plus a woodworking shop and art center for hobbies. The room sizes are good, and with a choice of studios, apartments, and semi-private rooms, along with bathrooms that have grab bars and roll-in showers, most people find a setup that keeps them comfortable. Safety is a focus, with features like Hoyer lifts, enclosed courtyards, and secured memory care, and the low staff turnover means you see familiar faces most days. This community offers a peaceful place for seniors by supplying comfort, meaningful engagement, and help that lets them age in place with dignity.

    About Pacifica Senior Living

    Sun City Senior Living is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Sun City Senior Living offers competitive pricing, with rates starting at a cost of $4,553 per month.

    Sun City Senior Living offers assisted living and memory care.

    There are 73 photos of Sun City Senior Living on Mirador.

    The full address for this community is 3855 Upper Creek Dr, Ruskin, FL 33573.

    No, Sun City Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.

    License number11911452
    StatusActive
    Facility typeAssisted Living Facility
    Capacity145 residents
    View the official license record

    Inspection Reports

    50

    Reports

    0

    Type A Citations

    0

    Type B Citations

    32

    Complaints

    14

    Years

    05 Mar 2026Standard
    Verified that previously cited deficiencies were corrected in a follow-up review.
    22 Dec 2025Standard
    Found deficiencies about relocation notices and resident rights communications.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0162RECORDS - RESIDENT
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    19 Sept 2025Standard
    Concluded no deficient practices identified during a relicensure survey conducted in response to a complaint.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    17 Mar 2025Complaint
    Investigated a complaint and found no deficient practices.
    12 Jul 2024Complaint
    Investigated a complaint linked to a generator monitoring survey and found no deficiencies.
    31 Oct 2023Standard
    Found no deficiencies. A biennial re-licensure and complaint investigation was conducted on 10/31/2023.
    • A0004LICENSURE - REQUIREMENTS
    12 Jul 2023Complaint
    Investigated the complaint and found no deficiencies.
    • A0004LICENSURE - REQUIREMENTS
    05 Jan 2023Standard
    Determined that previous deficiencies were corrected via desk review.
    17 Nov 2022Standard
    Identified deficiencies in staff training and orientation, with missing documentation for required in-service trainings and preservice orientation related to emergency procedures and ADRD care.
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0082TRAINING - HIV/AIDS
    • Class 3A0086TRAINING - ADRD
    20 Oct 2022Complaint
    Found no deficiencies. Complaint investigation and follow-up were conducted on 10/20/2022.
    20 Oct 2022Complaint
    Deficiencies were corrected at the time of survey.
    18 Aug 2022Complaint
    The inspection found multiple deficiencies related to background screening, staff records, and staff training, with several records not updated or maintained properly.
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0086TRAINING - ADRD
    • Class 3A0160RECORDS - FACILITY
    • CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    • CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    • CZ827UNLICENSED ACTIVITY
    26 May 2022Complaint
    Investigated a prior complaint and conducted a follow-up visit; found no deficiencies.
    26 May 2022Complaint
    Found no deficiencies on revisit of a prior complaint investigation.
    28 Apr 2022Complaint
    Identified deficiencies in resident monitoring and elopement policy, and in staff orientation and training.
    • Class 1A0025RESIDENT CARE - SUPERVISION
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    04 Apr 2022Complaint
    Investigated a complaint about a resident incident and found deficiencies related to adverse incident reporting and injury documentation.
    • Class 3A0165RISK MGMT & QA
    02 Dec 2021Standard
    Concluded no deficiencies were identified during the revisit of the biennial re-licensure survey and related investigations.
    07 Oct 2021Standard
    Cited multiple deficiencies involving resident rights and facility rules, staff training, background screenings, and refund policies.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 3A0161RECORDS - STAFF
    • Class 3A0170RESIDENT REFUND POLICY
    • CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • A0091TRAINING - DOCUMENTATION & MONITORING
    21 Jun 2021Complaint
    Concluded that previously cited deficiencies were corrected via desk review.
    18 May 2021Complaint
    Identified deficiencies in staff training and orientation documentation, with missing proof of required in-service and preservice training for several staff members.
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    16 Feb 2021Complaint
    Verified that previous deficiencies were corrected via desk review after a follow-up visit.
    13 Jan 2021Complaint
    Investigation identified deficiencies in background screening and attestation processes, including missing or non-current Level 2 screenings and incomplete attestations for staff.
    • Class 3A0181EMERGENCY PLAN APPROVAL
    • CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    18 Feb 2020Complaint
    Investigated a complaint and found no deficiencies.
    20 Dec 2019Complaint
    Investigated a complaint and found no deficiencies at the time of the survey.
    • A0004LICENSURE - REQUIREMENTS
    30 Sept 2019Standard
    Verified prior deficiencies were corrected via desk review after a follow-up survey conducted on 2019-09-30.
    29 Aug 2019Standard
    Identified deficiencies in dietary standards and emergency supplies, including insufficient water/food for emergencies and improper record keeping.
    • Class 3A0093FOOD SERVICE - DIETARY STANDARDS
    26 Sept 2017Standard
    Determined that earlier deficiencies were corrected.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    10 Aug 2017Standard
    Identified multiple training and documentation deficiencies, including insufficient in-service hours, missing ADRD Level I training, and incomplete training certificates.
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    • Class 3A0086TRAINING - ADRD
    • Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
    • Class 3A0091TRAINING - DOCUMENTATION & MONITORING
    22 Nov 2016Complaint
    Concluded that the previously cited deficiencies were corrected during the follow-up desk review.
    29 Sept 2016Complaint
    Investigated a complaint about resident grievances and identified a deficiency in following grievance policies and procedures.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    22 Mar 2016Complaint
    Investigated a complaint and found no deficiencies.
    13 Jan 2016Complaint
    Found no deficiencies during a complaint investigation.
    22 Jul 2015Standard
    Concluded no deficiencies were found during a biennial licensure survey conducted on 7/22/15.
    22 Jul 2015Complaint
    Investigated two complaint surveys and a biennial licensure survey; found no deficiencies at the time of the visit.
    06 May 2015Complaint
    Found no deficiencies.
    12 Mar 2015Complaint
    Found no deficiencies during the complaint survey conducted on 2015-03-12.
    03 Dec 2014Complaint
    Investigated a complaint and found no deficiencies.
    03 Dec 2014Complaint
    Concluded that no deficiencies were identified during the revisit survey, and previously cited deficiencies were corrected.
    24 Jan 2014Complaint
    Found no deficiencies during a complaint survey conducted January 24, 2014.
    10 Oct 2013Complaint
    Verified that the previously cited deficiencies were corrected during the desk review.
    • A0025RESIDENT CARE - SUPERVISION
    • A0078STAFFING STANDARDS - STAFF
    • A0162RECORDS - RESIDENT
    15 Aug 2013Complaint
    Investigated three unannounced surveys identified deficiencies in supervision, staffing, and resident records, with related documentation issues observed.
    • Class 3A0025RESIDENT CARE - SUPERVISION
    • Class 3A0078STAFFING STANDARDS - STAFF
    • Class 3A0162RECORDS - RESIDENT
    30 Jul 2013Standard
    Concluded that a previously cited deficiency was corrected during a follow-up desk review on July 30, 2013.
    23 Jul 2013Complaint
    Found no deficiencies during the July 23, 2013 complaint survey.
    23 May 2013Standard
    Investigated a biennial licensure survey and found one deficiency related to staff health screening not documented annually.
    • Class 3A0078STAFFING STANDARDS - STAFF
    31 Jan 2013Complaint
    Found no deficiencies during a complaint survey.
    07 Jan 2013Complaint
    Investigated a complaint survey and found no deficiencies.
    14 Nov 2012Expansion
    Concluded that the previously cited deficiency was corrected during the follow-up desk review.
    • A0004LICENSURE - REQUIREMENTS
    05 Nov 2012Monitor
    Found no deficiencies during the limited nursing services monitoring visit conducted on 2012-11-05.
    03 Oct 2012Complaint
    Identified no deficiencies in the complaint surveys but cited a deficiency related to the capacity increase.
    • A0008ADMISSIONS - HEALTH ASSESSMENT
    03 Oct 2012Expansion
    Investigated capacity compliance and coordination of third‑party services; found noncompliance with licensure requirements.
    • Class 3A0004LICENSURE - REQUIREMENTS

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    Mirador Living is not affiliated with the owner or operator(s) of Sun City Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Sun City Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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