Patrick Manor receives many positive comments for its warm, home-like atmosphere and compassionate care. Families describe staff as kind, attentive, and welcoming, with one reviewer noting that the owner is personally involved in resident care. Positive experiences span assisted living and memory care, including support for residents with substantial care needs. One family also described a positive, long-term experience for a resident who enjoyed the garden, room, meals, activities, and staff.
Dining feedback is favorable overall: a family member praised the home-cooked meals, and another said a resident enjoyed the food. Activities mentioned include bingo, movies, and books. The setting is described as clean and pleasant-smelling, with a garden and a home-like feel. One visitor described the campus as small. A reviewer noted that rooms may be shared by two residents, so room arrangements are worth confirming during a tour.
Management feedback is mixed. Some families appreciated the owner’s involvement and found the owners helpful and informative. In contrast, one family raised serious concerns about communication, privacy, and access during end-of-life care, including the owner’s husband’s presence in the resident’s room and disagreements over private family time and personal belongings. The reviewer also described a dispute involving an outside hospice nurse; that nurse was not a Patrick Manor employee, and the hospice provider reportedly sent a replacement. Another family said it had difficulty obtaining information about a resident who was under guardianship. These accounts raise questions about how family communication, privacy expectations, and access are coordinated; the reviews do not establish the full circumstances or applicable authorization arrangements.
Costs and financial terms also merit advance discussion. One family objected to retaining a $2,800 community fee after a resident stayed for two days, and a prospective visitor said the price point was a challenge. Families should request written details about fees, refund terms, room arrangements, care services, and communication procedures before making a decision. A separate reviewer who discussed repair work alleged unpaid bills; this was a contractor-related complaint rather than a report about resident care. Overall, the reviews describe a caring and inviting environment for many residents, alongside specific concerns about communication, privacy practices, and fee flexibility that prospective families may wish to clarify directly.
