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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Swimming pool
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.20·(345)
Overall rating
5
4
3
2
1
Care
3.5
Staff
4.1
Meals
3.4
Amenities
3.4
Value
2.8
Pros
compassionate and friendly direct-care staff
broad activity program with indoor and outdoor options
lakefront grounds with pool, hot tub, and walking paths
apartment-style units with kitchenettes and storage
onsite transportation for appointments and shopping
weekly housekeeping and laundry services offered
onsite therapy and rehabilitation services
management-led renovation and property-improvement efforts
restaurant-style dining when operating well
accepts Medicaid and offers value-tier pricing
pet-friendly outdoor space and social programming
responsive maintenance in many cases
engaged admissions and marketing teams for tours and move-ins
Cons
chronic understaffing and long response times
inconsistent clinical practices and medication controls
unreliable meal-service continuity and variable food quality
sanitation and odor concerns in some common and resident areas
pest-control concerns in kitchen and resident areas
crowded dining logistics and seating/line management issues
accessibility and layout limitations (narrow corridors, single elevator)
maintenance backlogs and uneven facility upkeep
inconsistent communication and billing/administrative follow-up
variation in care quality across independent, assisted, and memory units
gaps in emergency-response and supervision procedures
allegations of theft and medication tampering
Summary of reviews
Overall impression: Spring Haven is a large, multifaceted senior community that combines a scenic lakeside campus and active social programming with an aging physical plant and operational variability. Many reviewers praise the staff’s warmth and the breadth of activities, as well as recent investments by new ownership to renovate common areas and improve grounds. At the same time, there is a consistent theme of uneven service delivery that prospective residents and families should evaluate carefully during a visit.
Care and staff: Staff are frequently described as compassionate, personable, and willing to go above and beyond; specific staff members and leadership (including mentions of a highly regarded executive director) receive repeated positive feedback. However, chronic understaffing and shift-level inconsistencies are recurring concerns. These staffing shortfalls are tied to long call-response times, missed or delayed medication administration in some accounts, and variable supervision in assisted and memory-care settings. There are also reports raising serious clinical-safety questions (including medication-handling and alleged financial misconduct), which merit direct inquiry with administration and review of regulatory records.
Dining and food service: Dining experiences at Spring Haven are mixed. Several reviewers describe restaurant-style dining, chef-led improvements, and enjoyable meals with multiple entree options when the kitchen is functioning well. Other families cite irregular meal service — food arriving cold, limited variety, lines and overcrowding in dining rooms, and instances where planned menu items run out. Meal-service continuity and buffet logistics appear to be operational pressure points; callers should confirm current dining protocols, portions, special-diet accommodations, and meal-service times during a tour.
Activities and amenities: Programming is a consistent strength. The community offers a wide range of activities, regular outings, exercise and aquatic programs, game nights, and transportation for shopping and appointments. The lakeside setting, pool, hot tub, dock and walking paths are highlighted as major positives. Activity participation and quality are reported to be robust in independent living; some reviewers note reduced offerings or smaller common spaces in memory-care or assisted units, with renovations planned in those areas.
Facilities and maintenance: The campus blends recently renovated public spaces with older building stock. Positive notes include upgraded lobbies, improved landscaping, and parking repairs. Negative patterns include narrow, maze-like corridors, limited elevator capacity, cramped common areas, and accessibility challenges for wheelchair users. Maintenance responsiveness is reported positively in many cases, but there are also recurring issues such as unfinished repairs, exterior wear (potholes, sand on sidewalks), warped flooring, and evidence of pest-control problems in some units and kitchen areas. Prospective residents should inspect the exact unit type and high-traffic areas to assess fit and accessibility.
Management and communication: Reviewers describe visible efforts from new ownership and management to invest in the property and address problems; several families cite improved conditions and responsive leadership. Conversely, there are repeated concerns about inconsistent communication, delayed administrative follow-up, billing disputes, and staff turnover. These administrative weaknesses contribute to uneven resident and family experiences. Given reported variability, clear written agreements, clarification of levels-of-care transitions, and explicit timelines for promised repairs or services are advisable before committing.
Notable patterns and recommendations: The pattern across reviews is one of strong relational care from many frontline employees combined with systemic operational gaps (staffing, clinical controls, dining logistics, sanitation/pest-control, and building accessibility). There are also isolated but serious allegations that should be investigated further. For families considering Spring Haven, recommended next steps include an in-person tour of the specific unit type, review of recent inspection or incident reports, direct questions about staffing ratios and clinical protocols, clarification of dining and laundry services, and written assurances about renovation timelines and billing practices. Those priorities will help determine whether the community’s social and environmental strengths align with an individual resident’s care and safety needs.
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Location
Spring Haven is located at 1225 Havendale Blvd NW, Winter Haven, FL, 33881.
About Spring Haven
Spring Haven sits on 17 acres along Lake Hartridge at 1225 Havendale Blvd NW in Winter Haven, FL, and offers seniors a place to live with comfort and support, with three levels of care: Independent Living, Assisted Living, and Memory Care. The community has a modern, multi-story building with private and semi-private units, including studios, one-bedroom, and two-bedroom apartments, some furnished and with features like walk-in closets, emergency call systems, and kitchenettes. Meals are served three times a day in an elegant dining room, with special diets and daily snacks available, and housekeeping, linen, and towel services keep things clean and tidy so residents can focus on enjoying their days.
The staff at Spring Haven provides care for those living with Alzheimer's or other memory concerns in a secure environment meant to prevent wandering and confusion, and there's help with daily activities like dressing, bathing, and medication management, always with respect for privacy and dignity. Therapists from Legacy Healthcare Services provide onsite therapy, and primary care is available in-house, while a dedicated care team and 24-hour staffing make sure someone's always there to help.
Residents here can walk the nature trail that circles the community, join in games of billiards or shuffleboard, stop by the beauty salon, sit by the lake on the wooden pier, swim in the pool, or take part in arts and crafts, movie nights in the theatre, or group outings with scheduled transportation for appointments or errands. The grounds have pet-friendly rules, landscaped gardens, shaded seating, lake and waterfront views, and a putting green, so there's room to relax or socialize, while activity rooms, a lounge, a card room, and a private dining room for special occasions add to the social life.
Spring Haven's environment supports aging in place, so seniors can stay as care needs change, with services like home health, adult day care, memory care, and respite care all offered under one roof. Utilities like water, electric, and sewage are included, as is high-speed internet, and vending machines are on-site. The community is close to Florida State Road 544, allowing easy access to local resources, and has been a member since 2021, licensed as an Assisted Living Facility (ALF) and part of FALA, with a reputation for safety, quality care, and a supportive, secure place for seniors to spend their retirement years.
Senior Lifestyle, founded in 1985 as a family-owned business headquartered in Chicago, Illinois, has grown from its first lakefront community to become one of the nation's leading senior living providers. Operating more than 130 communities across 20+ states from coast to coast, Senior Lifestyle serves nearly 10,000 residents as the 10th largest senior living provider in the United States, with annual revenues reaching $1 billion. The company functions as an owner, operator, and developer of senior living communities, offering services across all market segments from luxury to affordable.
The company provides a comprehensive continuum of care including independent living, assisted living, memory care, and skilled nursing services. Their award-winning "embrace" Memory Care program stands as a cornerstone of their offerings, built on five key principles: Wellness, Enrichment, Challenge, Connection, and Creativity. This research-driven program features specialized initiatives such as Bookmarks (reading support), Essence (multi-sensory experiences), Snapshots (emotional wellness for residents and families), Spark (cognitive stimulation and social engagement), and Thymeless (a garden-to-table dining program). Each component is designed to provide person-centered care that focuses on the individual rather than the disease, ensuring dignity and overall well-being in a supportive environment.
Senior Lifestyle's operational philosophy is guided by their HEART values: Hospitality, Excellence, Appreciation, Respect, and Teamwork. These core values shape every aspect of their approach to serving residents and supporting team members. The company's commitment extends beyond traditional care models, emphasizing connection and inclusion throughout their communities. Their person-centered approach ensures that daily life is filled with joy and serenity, with personalized experiences tailored to each resident's unique needs, preferences, and abilities.
As a pioneer in the senior living industry for nearly four decades, Senior Lifestyle continues to innovate and expand while maintaining its family-owned heritage and commitment to quality care. Their comprehensive wellness approach addresses mind, body, and soul through coordinated programs that promote cognitive stimulation, social engagement, and meaningful moments. This dedication to excellence across luxury, moderate, and affordable segments demonstrates Senior Lifestyle's mission to provide exceptional senior living experiences that enhance quality of life for all residents, regardless of their care needs or economic circumstances.
People often ask...
Spring Haven offers competitive pricing, with rates starting at a cost of $3,857 per month.
Spring Haven offers independent living, assisted living, and memory care.
There are 71 photos of Spring Haven on Mirador.
Yes, Spring Haven allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1225 Havendale Blvd NW, Winter Haven, FL 33881.
No, Spring Haven does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Found no deficiencies after a biennial re-licensure survey conducted with a generator monitoring visit.
07 Jun 2024Expansion
07 Jun 2024Expansion
Investigated a capacity increase survey and found no deficiencies at the time of the visit.
11 Jan 2024Complaint
11 Jan 2024Complaint
Concluded that deficiencies identified in a prior complaint were corrected at the time of the 01/11/2024 revisit.
30 Nov 2023Complaint
30 Nov 2023Complaint
Found deficiencies related to continued residency eligibility and staff training for assistive devices.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0034ASSISTIVE DEVICES
01 Nov 2023Complaint
01 Nov 2023Complaint
Investigated the complaint and found no deficiencies.
03 Aug 2023Standard
03 Aug 2023Standard
Found no deficiencies at the time of the survey after investigating a change-of-ownership survey with generator monitoring and a complaint investigation.
12 May 2023Complaint
12 May 2023Complaint
Found that deficiencies identified in a prior complaint were corrected at the time of the revisit.
12 May 2023Complaint
12 May 2023Complaint
Found no deficiencies identified after investigating a complaint and generator monitoring survey.
13 Mar 2023Complaint
13 Mar 2023Complaint
Investigated a complaint and found deficiencies related to annual review and submission of the emergency management plan.
Class 3A0181EMERGENCY PLAN APPROVAL
24 Aug 2022Complaint
24 Aug 2022Complaint
Deficiencies found in prior complaint investigations were corrected at the time of survey.
24 Aug 2022Complaint
24 Aug 2022Complaint
Found no deficiencies. Investigated a complaint and follow-up visit conducted on 2022-08-24 with no deficiencies identified.
07 Jul 2022Complaint
07 Jul 2022Complaint
Investigated the incident reporting process and found failures to submit complete incident reports and to provide required information.
Class 3A0165RISK MGMT & QA
02 Mar 2022Standard
02 Mar 2022Standard
Found no deficiencies during the follow-up visit.
02 Mar 2022Complaint
02 Mar 2022Complaint
Investigated a complaint and related follow-up survey. Found no deficiencies at the time of survey.
18 Jan 2022Standard
18 Jan 2022Standard
Identified multiple deficiencies in staff training, dietary oversight, and staff recordkeeping. The findings indicate regulatory violations were present.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0161RECORDS - STAFF
26 Jul 2021Complaint
26 Jul 2021Complaint
Found no deficiencies after a complaint and generator-monitoring visit conducted on 2021-07-26.
18 Mar 2021Complaint
18 Mar 2021Complaint
Identified deficiencies from a complaint that were corrected during a COVID-19 focused infection-control and generator-monitoring survey.
05 Feb 2021Complaint
05 Feb 2021Complaint
Identified deficiencies in medication labeling and orders, with missing documentation for customized medication packages and issues with timely refills.
Class 3A0056MEDICATION - LABELING AND ORDERS
15 Oct 2020Complaint
15 Oct 2020Complaint
Found deficiencies from follow-up and complaint investigations, corrected at the time of survey.
15 Oct 2020Complaint
15 Oct 2020Complaint
Found no deficiencies.
26 Feb 2020Complaint
26 Feb 2020Complaint
Found deficiencies in resident elopement policy and in-service staff training; training for two employees was not documented within 30 days of hire.
Class 3A0081TRAINING - STAFF IN-SERVICE
16 Dec 2019Standard
16 Dec 2019Standard
Found no deficiencies. A follow-up confirmed that previously cited deficiencies were corrected via desk review.
30 Oct 2019Standard
30 Oct 2019Standard
The investigation identified deficiencies in staff elopement policy training and in dietary standards and nutrition management. Inadequate training and nutrition oversight were found during records review and interviews.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
25 Oct 2018Complaint
25 Oct 2018Complaint
Found no deficiencies after a second revisit conducted on 10/25/2018.
04 Sept 2018Complaint
04 Sept 2018Complaint
Observed improper medication administration where staff followed the medication observation record instead of the prescription label, involving removal of a bubble pack and a misaligned MOR entry.
Class 3A0056MEDICATION - LABELING AND ORDERS
04 Sept 2018Complaint
04 Sept 2018Complaint
Found no deficiencies after a complaint investigation conducted on 2018-09-04.
Class 3A0056MEDICATION - LABELING AND ORDERS
04 Sept 2018Monitor
04 Sept 2018Monitor
Found no deficiencies identified during the monitoring visit conducted in conjunction with a complaint.
10 Aug 2018Monitor
10 Aug 2018Monitor
Investigated resident well-being and occupancy during a monitoring visit conducted on 2018-08-10.
26 Jul 2018Monitor
26 Jul 2018Monitor
Verified no deficiencies identified during a monitoring visit.
11 Jul 2018Complaint
11 Jul 2018Complaint
Identified deficiencies in medication self-administration and in maintaining medication observation records.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
11 Jul 2018Monitor
11 Jul 2018Monitor
Investigated a complaint monitoring visit and found no deficiencies.
05 Jul 2018Monitor
05 Jul 2018Monitor
Found no deficiencies.
30 Jun 2018Monitor
30 Jun 2018Monitor
Found no deficiencies.
28 Jun 2018Monitor
28 Jun 2018Monitor
Found no deficiencies cited during the monitoring visit in response to a complaint.
28 Jun 2018Complaint
28 Jun 2018Complaint
Investigated a complaint with a monitoring visit conducted from 06/27/2018 to 06/28/2018; found no deficiencies cited.
21 May 2018Complaint
21 May 2018Complaint
Concluded that the previously cited deficient practice was corrected during the revisit.
21 May 2018Change of Ownership
21 May 2018Change of Ownership
Found no deficiencies.
21 May 2018Complaint
21 May 2018Complaint
Investigated a complaint and a CHOW revisit. Found no deficiencies.
12 Mar 2018Complaint
12 Mar 2018Complaint
Found deficiencies in the physical environment due to exposed fiberglass insulation and missing wall sections, creating hazards for residents.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
12 Mar 2018Change of Ownership
12 Mar 2018Change of Ownership
Identified deficiencies in background screening attestations, staff training, and employee records.
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0161RECORDS - STAFF
16 Jan 2018Change of Ownership
16 Jan 2018Change of Ownership
Identified deficiencies in background screenings and staff records; level 2 background rescreenings were not completed for all required staff and documentation for a staff member’s medical clearance was incomplete.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0078STAFFING STANDARDS - STAFF
Class 4CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
14 Nov 2017Complaint
14 Nov 2017Complaint
Found no deficiencies.
28 Aug 2017Standard
28 Aug 2017Standard
Concluded that all deficiencies were corrected by the time of a follow-up visit.
13 Jul 2017Standard
13 Jul 2017Standard
Investigated deficiencies in staff training documentation, medication observation records, medication labeling and orders, and admission/discharge records.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0054MEDICATION - RECORDS
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0160RECORDS - FACILITY
13 Jul 2017Complaint
13 Jul 2017Complaint
Investigated the complaint and found no deficiencies.
01 Jun 2017Complaint
01 Jun 2017Complaint
Determined that no deficient practices were identified during two complaint surveys conducted on 2017-06-01.
03 Apr 2017Complaint
03 Apr 2017Complaint
Found no deficiencies during a complaint survey conducted on 2017-04-03.
10 Nov 2016Complaint
10 Nov 2016Complaint
Identified a Life Safety Code deficiency tied to an ID Prefix; the issue was corrected.
20 Oct 2016Complaint
20 Oct 2016Complaint
Found no deficiencies. The complaint investigation concluded there were no deficiencies at the time of the investigation.
27 Sept 2016Complaint
27 Sept 2016Complaint
Found deficiencies in ADRD training for staff; three complaint investigations identified a deficiency during the investigation.
Class 3A0086TRAINING - ADRD
01 Jul 2016Complaint
01 Jul 2016Complaint
Found no deficiencies in two complaint surveys conducted on July 1, 2016.
09 Mar 2016Complaint
09 Mar 2016Complaint
Investigated the complaint and found no deficiencies.
23 Oct 2015Complaint
23 Oct 2015Complaint
Confirmed the previously cited deficiency was corrected during a follow-up review.
14 Sept 2015Complaint
14 Sept 2015Complaint
Identified deficiencies in staff training documentation and monitoring; the complaint allegations were not substantiated, but unrelated deficiencies were found.
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
08 Sept 2015Standard
08 Sept 2015Standard
Verified previously cited deficiencies were corrected on the day of the revisit; no new deficiencies noted.
15 Jul 2015Standard
15 Jul 2015Standard
Identified deficiencies included worsening pressure ulcers with hospice involvement, missing or incomplete resident records, and the absence of a sanitation inspection report.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0160RECORDS - FACILITY
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
15 Jul 2015Complaint
15 Jul 2015Complaint
Identified deficiencies were cited in the biennial licensure survey; the complaint survey found none.
23 Sept 2014Complaint
23 Sept 2014Complaint
Determined that previously cited deficiencies were corrected on the day of the revisit.
28 Aug 2014Complaint
28 Aug 2014Complaint
Investigated a complaint and found deficiencies in medication management, including self-administration assistance, storage/disposal, and labeling/ordering of medications.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 2A0056MEDICATION - LABELING AND ORDERS
17 Jun 2014Complaint
17 Jun 2014Complaint
Confirmed previously cited deficiencies were corrected during the desk review; no new deficiencies were identified.
30 Apr 2014Complaint
30 Apr 2014Complaint
Investigated a complaint and found deficiencies in resident supervision and in residents' rights and facility procedures.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
13 Jan 2014Complaint
13 Jan 2014Complaint
Investigated a licensure follow-up and found the previously cited deficiency corrected during the desk review.
06 Dec 2013Complaint
06 Dec 2013Complaint
Found that safety for a resident with a history of aggression was not properly assessed, leaving the resident in a setting where risk to others persisted.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
06 Dec 2013Change of Ownership
06 Dec 2013Change of Ownership
Investigated a CHOW license survey with five related complaint surveys; a deficiency was cited related to the complaint surveys.
21 May 2013Complaint
21 May 2013Complaint
Found no deficiencies during a complaint survey.
05 Apr 2013Complaint
05 Apr 2013Complaint
Investigated a complaint survey and found no deficiencies.
01 Nov 2012Complaint
01 Nov 2012Complaint
Investigated a complaint survey and found no deficiencies.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Spring Haven. The information above has not been verified or approved by the owner or operator. For exact information, please contact Spring Haven directly. There is no cost for this service. We are compensated by the community you select.
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