Welcoming, compassionate staff and helpful tour personnel
Engaging daily activities, outings, live entertainment, and social events
Generally well-liked food and a social dining-room setup
Homelike atmosphere and strong resident-to-resident connections
Single-level layout with convenient access between common areas
Attractive grounds, screened porches, patios, and outdoor seating
Amenities including a salon, library, game and TV rooms, and therapy space
Positive family updates and memory-support experiences
Cons
Inconsistent response times for assistance calls
Medication-management reliability gaps
Inconsistent meal delivery and dining support for residents needing assistance
Pest-control and common-area upkeep concerns
Uneven supervision and individualized support for residents needing closer monitoring
High costs and limited flexibility around insurance and payment arrangements
Inconsistent billing transparency and family follow-up
Dated or small rooms and disruption during renovation work
Variable handling of family concerns and complaint follow-up
Summary of reviews
Gardens of Westbrooke receives many favorable comments about its welcoming atmosphere, friendly staff, and active resident community. Families and residents describe a homelike setting, with some long-term residents saying they feel connected to staff and fellow residents. Tour experiences are often positive, and some families praise the memory-support team and the updates they receive. However, experiences with care are not consistent: other reviews describe delays in responding to assistance calls, concerns about medication accuracy, and uneven support for residents who need reminders or closer monitoring.
Dining is a relative strength in many accounts. Reviewers commonly praise the food, menu choices, and restaurant-style dining area, and some describe meals as a chance for residents to socialize. Other accounts raise concerns about meals being left without adequate prompting or assistance for residents who may not notice or reach them. One resident also described difficulty accessing the dining room under a service-animal arrangement. These differing experiences suggest families should ask how meal delivery, cueing, and individual dining needs are handled.
Activities are among the most consistently praised features. Reviews describe a full calendar that can include games, crafts, social gatherings, live entertainment, and shopping or dining outings. The building is described as single-level and conveniently laid out, with common rooms and activity areas. Outdoor grounds, screened porches, and patios are also appreciated. At the same time, some visitors found the interiors dated or in need of attention, and renovation work was underway during some tours. Room sizes and shared-room arrangements may also be important considerations.
Costs and administration warrant careful review before admission. Some families considered the community budget-friendly relative to alternatives, while others described the overall expense as difficult to sustain, including concerns about insurance requirements and medication costs. Reviews also identify inconsistent communication about move-in charges, billing questions, and follow-up from management. One family raised concerns following a resident's death about account handling and difficulty reaching the facility; another described concerns about how management addressed complaints. These accounts are not universal, but they support confirming all fees, insurance terms, complaint procedures, and financial-account policies in writing.
Overall, the reviews present a community with notable strengths in activities, social connection, dining, and the friendliness of many staff members, alongside meaningful concerns about care-response consistency, medication processes, meal assistance, upkeep, and administrative communication. Prospective residents and families may wish to visit at different times of day, observe assistance and meal routines, and discuss the resident's specific care needs, costs, and insurance arrangements directly with management.
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Location
Gardens of Westbrooke is located at 6701 Dairy Rd, Zephyrhills, FL, 33542.
About Gardens of Westbrooke
Gardens of Westbrooke stays open 24 hours a day and takes all Medicaid providers, so folks who need different kinds of help can get it any time. The place can support up to 135 people, with 115 beds for assisted living and a special, secure 20-bed memory care unit just for women who need extra support due to memory loss. The facility goes by its own unique names for services and programs, which is something people tend to notice about their approach. Gardens of Westbrooke offers a mix of care, including independent living, assisted living, nursing and rehab, adult day care, memory care, and even home health services, with a home care agency on-site, which provides options for different needs and lets folks stay where they're comfortable as their needs change.
There's nursing staff around the clock looking after residents' health, plus a management team that includes an Executive Director and a Culinary Director who help keep things running smoothly. The staff supports dignity and kindness, with folks ready to help with daily activities, medication (with a doctor's order), and apartment upkeep. Care services get adjusted to each resident, so everything stays personal.
The building has a big, bright lobby with wood-style floors, a cinema room for movie nights, and several common areas filled with sunlight and comfortable chairs where people gather. Rooms come in different setups, either private with one bed, recliner, TV, and dresser, or companion rooms set up for sharing. All bathrooms have walk-in showers and grab bars for safety. There's a beauty salon on-site for hair and grooming. If folks like to garden or eat outside, they can use the raised gardening beds, sit in the screened-in porch with wicker furniture, or spend time in the gazebo and garden walks. Residents can invite friends or family for guest meals, use the private dining room, or enjoy restaurant-style meals-with room service and diets like low sodium or no sugar available. Housekeeping, laundry, dry-cleaning, and even grocery shopping services are provided to help keep things easy.
Gardens of Westbrooke has a full activities schedule overseen by an Activities Director. Residents can join field trips, birthday parties, arts and crafts, educational programs, or simple fun like balloon toss or nail and spa days. There are community spaces like a library, computer room, arts and crafts center, and TV lounge, plus free Wi-Fi for everyone. The complex offers worship services for different faiths and has chaplains who visit.
Residents over 55 can live here, whether on their own or sharing with a companion. Gardens of Westbrooke focuses on keeping life comfortable and warm, with staff working to support independence and help with tasks, but also give people the freedom to spend time with loved ones or do things they enjoy. With 24-hour staffing, specialized memory care, respite and hospice care, and both paid and free transportation, there's a focus on meeting individual needs and providing safety. The staff tries their best to make the place feel like a home away from home, helping each person feel cared for and respected.
People often ask...
Gardens of Westbrooke offers assisted living and memory care.
There are 58 photos of Gardens of Westbrooke on Mirador.
The full address for this community is 6701 Dairy Rd, Zephyrhills, FL 33542.
No, Gardens of Westbrooke does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Found no deficiencies identified after a complaint-related survey conducted on 2025-09-05.
20 Mar 2025Standard
20 Mar 2025Standard
Investigated a biennial and complaint investigation and found deficiencies were corrected at the time of the survey.
A0001DEFINITIONS
31 Jan 2025Standard
31 Jan 2025Standard
Found multiple deficiencies related to residents’ rights and the facility’s rules, and significant issues with medication management and oversight.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0058PHARMACY & DIETARY; UNCORRECTED DEFICIENCIES
A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
A0056MEDICATION - LABELING AND ORDERS
A0057MEDICATION - OVER THE COUNTER (OTC) PRODUCTS
16 Dec 2024Standard
16 Dec 2024Standard
Identified deficiencies in medication management and admission/residency criteria, including improper labeling and documentation of medications and failure to ensure appropriate residency for residents with substantial care needs.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0056MEDICATION - LABELING AND ORDERS
A0008ADMISSIONS - HEALTH ASSESSMENT
25 Jul 2024Complaint
25 Jul 2024Complaint
Concluded that previous deficiencies were corrected via desk review after a follow-up survey.
10 Jun 2024Complaint
10 Jun 2024Complaint
Identified deficiencies related to missing written house rules and procedures, inadequate resident rights documentation, and failure to maintain readily accessible records.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0160RECORDS - FACILITY
24 Apr 2024Complaint
24 Apr 2024Complaint
Found no deficiencies.
24 Apr 2024Complaint
24 Apr 2024Complaint
Found no deficiencies after a follow-up investigation conducted on 2024-04-24.
04 Mar 2024Complaint
04 Mar 2024Complaint
Found deficiencies in supervision and medication management, including inadequate staffing on the memory care unit and problems with medication self-administration practices.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
12 Sept 2023Complaint
12 Sept 2023Complaint
Found no deficiencies during a complaint survey conducted on 2023-09-12.
17 Jan 2023Standard
17 Jan 2023Standard
Verified that deficiencies identified in a prior survey were corrected during the follow-up visit.
17 Jan 2023Complaint
17 Jan 2023Complaint
Investigated a complaint and found no deficiencies at the time of the survey.
29 Nov 2022Standard
29 Nov 2022Standard
Found deficiencies in assisting residents with self-administration of medications; three residents required help and were not properly supported.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
10 Mar 2022Complaint
10 Mar 2022Complaint
Investigated a complaint and generator monitoring survey; found no deficient practices identified.
08 Feb 2022Expansion
08 Feb 2022Expansion
Concluded that previously cited deficiencies were corrected via desk review.
21 Dec 2021Expansion
21 Dec 2021Expansion
Found deficiencies in staff background checks, required training (orientation and in-service), and ECC-related training, with incomplete documentation and gaps in recordkeeping.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3AE210ECC - TRAINING
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
04 Nov 2021Complaint
04 Nov 2021Complaint
Verified prior deficiencies were corrected via desk review after a follow-up survey.
24 Sept 2021Complaint
24 Sept 2021Complaint
Identified a deficiency for failing to refund a resident within 45 days after transfer, with a lingering credit balance and delays in the refund process.
Class 3A0170RESIDENT REFUND POLICY
01 Apr 2021Standard
01 Apr 2021Standard
Found no deficiencies during a change-of-ownership survey conducted with a COVID-19 infection-control and generator monitoring review.
A0004LICENSURE - REQUIREMENTS
06 Jan 2021Complaint
06 Jan 2021Complaint
Investigated a follow-up survey and found that previously cited deficiencies were corrected via desk review.
01 Dec 2020Complaint
01 Dec 2020Complaint
Identified deficiencies in background screening compliance; several employee files lacked attestations of compliance and required documentation.
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
03 Sept 2020Standard
03 Sept 2020Standard
Identified deficiencies were found and corrected during the survey.
12 Jun 2020Complaint
12 Jun 2020Complaint
Found no deficiencies during the complaint investigation and related focused infection control visit and generator monitoring.
05 Mar 2020Standard
05 Mar 2020Standard
Identified deficiencies in records management and resident documentation. The facility failed to maintain an up-to-date admission and discharge log with all required data.
Class 3A0058PHARMACY & DIETARY; UNCORRECTED DEFICIENCIES
A0160RECORDS - FACILITY
A0161RECORDS - STAFF
05 Mar 2020Complaint
05 Mar 2020Complaint
Investigated a complaint and follow-up; found no deficiencies identified.
22 Jan 2020Standard
22 Jan 2020Standard
Identified deficiencies related to background screening and staff records, with missing documentation and incomplete training.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0160RECORDS - FACILITY
Class 3A0162RECORDS - RESIDENT
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
Class 4CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
A0001DEFINITIONS
01 Oct 2019
01 Oct 2019
Found that previously cited deficiencies were corrected via desk review.
25 Jul 2019Monitor
25 Jul 2019Monitor
Found no deficiencies during the ECC monitoring visit conducted on 2019-07-25.
Class 3A0182EMERGENCY MGMT - PLAN IMPLEMENTATION
25 Jul 2019Monitor
25 Jul 2019Monitor
Found deficiencies in emergency power planning and fuel management, including improper fuel changes, insufficient fuel storage, and missing safety detectors.
Class 3A0182EMERGENCY MGMT - PLAN IMPLEMENTATION
25 Jul 2019Complaint
25 Jul 2019Complaint
Corrected deficiencies identified in a biennial survey during a follow-up visit on 2019-07-25.
06 May 2019Complaint
06 May 2019Complaint
Found that medications were not provided according to health care provider orders for one resident and that staff training for self-administered medications was not adequately documented.
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
04 Jan 2019Complaint
04 Jan 2019Complaint
Concluded that the prior deficiency was corrected during the review and no new deficiencies were identified.
13 Nov 2018Complaint
13 Nov 2018Complaint
Investigated a complaint and found deficiencies in notifying families about hospitalizations and in maintaining a clean, pest-free environment, with multiple residents affected.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
31 May 2018Complaint
31 May 2018Complaint
Concluded that previously cited deficiencies were corrected via desk review.
10 Apr 2018Complaint
10 Apr 2018Complaint
Verified that all previously cited deficiencies were corrected.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
10 Apr 2018Complaint
10 Apr 2018Complaint
Identified a deficiency for failing to provide a 45-day notice of termination of residency to a resident.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
08 Feb 2018Complaint
08 Feb 2018Complaint
Identified deficiencies in medication storage and administration and in protecting resident rights; unsecure medications and gaps in staffing for medication administration were observed.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0053MEDICATION - ADMINISTRATION
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
08 Feb 2018Standard
08 Feb 2018Standard
Concluded that no deficiencies were identified in relation to the biennial re-licensure survey conducted in conjunction with a complaint survey.
23 Oct 2017Complaint
23 Oct 2017Complaint
Investigated a complaint and found no deficiencies.
08 Jul 2016Complaint
08 Jul 2016Complaint
Found no deficiencies during a complaint investigation.
04 Apr 2016Standard
04 Apr 2016Standard
Verified that previously cited deficiencies were corrected during the follow-up review.
A0093FOOD SERVICE - DIETARY STANDARDS
29 Jan 2016Standard
29 Jan 2016Standard
Found deficiencies in dietary services, including failure to serve therapeutic diets as ordered and not meeting residents' nutritional needs with appropriate meals.
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
28 May 2015Complaint
28 May 2015Complaint
Investigated a complaint and found no deficiencies at the time of the visit.
18 Mar 2015Monitor
18 Mar 2015Monitor
Investigated a complaint and found no deficiencies.
18 Mar 2015Complaint
18 Mar 2015Complaint
Investigated a complaint and found no deficiencies.
17 Dec 2014Monitor
17 Dec 2014Monitor
Found no deficiencies during the ECC monitoring survey conducted on 12/17/2014.
03 Sept 2014Monitor
03 Sept 2014Monitor
Found no deficiencies.
02 Jun 2014Complaint
02 Jun 2014Complaint
Found no deficiencies during two complaint surveys and ECC monitoring visit.
02 Jun 2014Monitor
02 Jun 2014Monitor
Found no deficiencies during an unannounced ECC monitoring visit conducted in conjunction with two complaint surveys.
12 Apr 2014Complaint
12 Apr 2014Complaint
Concluded no deficiencies were identified during the unannounced complaint survey.
05 Feb 2014Standard
05 Feb 2014Standard
Found no deficiencies during the biennial licensure survey conducted with ECC and a related complaint survey.
05 Feb 2014Complaint
05 Feb 2014Complaint
Found no deficiencies during an unannounced complaint survey conducted with ECC and a biennial licensure survey.
03 Dec 2013Monitor
03 Dec 2013Monitor
Found no deficiencies.
08 Aug 2013Complaint
08 Aug 2013Complaint
Found no deficiencies after a complaint survey and an extended congregate care monitoring visit conducted on August 8, 2013.
08 Aug 2013Monitor
08 Aug 2013Monitor
Found no deficiencies during an unannounced ECC monitoring visit conducted in connection with a complaint. No issues were identified.
08 Jul 2013Complaint
08 Jul 2013Complaint
Identified a deficiency in dietary standards due to inadequate menu reviews and missing documentation.
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
07 May 2013Monitor
07 May 2013Monitor
Investigated an ECC monitoring visit and found no deficiencies recorded on the date of the visit.
26 Feb 2013Monitor
26 Feb 2013Monitor
Found no deficiencies during a monitoring visit.
06 Dec 2012Monitor
06 Dec 2012Monitor
Concluded no deficiencies were found during the ECC monitoring visit.
18 Sept 2012Monitor
18 Sept 2012Monitor
Found no deficiencies during an extended congregate care monitoring visit conducted on September 18, 2012.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Gardens of Westbrooke. The information above has not been verified or approved by the owner or operator. For exact information, please contact Gardens of Westbrooke directly. There is no cost for this service. We are compensated by the community you select.
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