Bonterra Transitional Care and Rehabilitation

    2801 Felton Dr, East Point, GA 30344
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    2.5ยท41 reviews

    Six-year resident praises caring staff

    I've lived here six years and am very pleased. Dedicated caregivers - Ms. Jackie, Ms. Katrina, Ms. Rochelle and Ms. Gwen - provide attentive, high-quality care and rehab; staff communicate well with families and keep residents engaged with wonderful activities and church services. The facility is very clean and comfortable, close to family, and administration is making positive improvements - I'm grateful for the caring team.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.51ยท(41)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.2
    • Meals

      1.0
    • Amenities

      2.2
    • Value

      1.0

    Pros

    • Caring and dedicated individual caregivers
    • Responsive short-term rehabilitation services
    • Clean and comfortable private rooms in some units
    • Proactive family communication and updates
    • Engaging activities and spiritual programming
    • Attentive unit managers and supportive frontline leadership
    • Convenient location near family
    • Recognized staff who facilitate smooth medication and personal care in some cases

    Cons

    • Inconsistent staffing levels and long response times
    • Gaps in personal-care routines and bathing schedules
    • Inconsistent meal quality and limited menu variety
    • Inconsistent medication-administration practices and pharmacy coordination
    • Cleanliness and sanitation issues in parts of the facility
    • Pest-control concerns in some units
    • Weaknesses in administrative communication and medical-record transfers
    • Security and personal-property protection gaps
    • Variable therapy delivery and rehabilitation continuity
    • Inadequate environmental controls and limited accessible bathing options
    • Inconsistent incident-response and family-notification follow-through

    Summary of reviews

    The reviews present a highly mixed picture of care at Bonterra Transitional Care and Rehabilitation. Several families describe compassionate, attentive caregivers and named staff who provided positive personal attention; others describe significant operational shortcomings. Strengths cited include effective short-term rehabilitation outcomes for some residents, a range of engagement opportunities (including spiritual services and activities), and units or rooms that are perceived as clean and comfortable. Multiple reviewers also noted helpful communication from specific staff and unit managers, and the facility's convenient location for families.

    At the same time, recurring operational themes emerge. Staffing variation and long wait times for assistance are commonly described, with particular pressure noted on weekends. These staffing gaps are associated with delays in personal care, inconsistent bathing schedules, and interruptions in routine tasks. Therapy and rehabilitation delivery appear uneven: some residents received timely, effective therapy, while others experienced limited or incomplete therapy continuity. Meal-service reliability and menu variety are also inconsistent, with repeated complaints about repetitive or cold meals.

    Clinical-operations concerns include inconsistent medication-administration practices and problems with pharmacy coordination or pill handling, as well as delays or errors in medical-record transfers. Administrative communication and complaint follow-through are highlighted as areas needing improvement; families describe difficulty reaching administrative staff, incomplete records transfers, and slow or insufficient responses to concerns. Safety-related patterns include sanitation and cleanliness issues in certain areas, pest-control concerns, security gaps affecting personal belongings, and environmental-control problems such as uncomfortable room temperatures and limited accessible bathing options for residents with mobility needs.

    Taken together, the reviews suggest that quality of experience at this facility can vary significantly depending on unit, staffing at the time, and individual caregivers. Prospective residents and families should evaluate current staffing levels and weekend coverage, observe cleanliness and pest-management practices, review medication-administration protocols, ask for recent inspection or remediation records, confirm therapy schedules and continuity of care plans, and discuss procedures for handling grievances and medical-record transfers. Visiting in person, meeting unit managers and key caregivers, and clarifying security measures for personal property will help determine whether the facility's strengths align with a particular resident's needs.

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    Medicare Ratings

    1ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Bonterra Transitional Care and Rehabilitation

    Bonterra Transitional Care and Rehabilitation is located at 2801 Felton Dr, East Point, GA, 30344.

    About Bonterra Transitional Care and Rehabilitation

    Bonterra Transitional Care and Rehabilitation sits over on 2801 Felton Dr in East Point, Georgia, and folks around there know it mostly for short-term rehab, skilled nursing, and help with daily tasks for seniors who can't live alone anymore, and you'll see it has 118 certified beds and usually around 113 residents every day, which means it's nearly always full and not taking new patients right now but you can call and ask about openings if you're interested. This place has a rehab center in the same community, thoughtful dining plans, and a clean, updated look thanks to recent renovations, with outdoor areas folks like to walk or socialize in-though the rooms themselves are known to be on the smaller side, which the staff will be upfront about when you're thinking about moving in. Bonterra has a team of skilled nursing staff, therapists, and social workers, all set up to help with everything from bathing and eating to specialized physical, occupational, and speech therapy, and they pay close attention to changes in every resident's needs with regular assessments, plus the care team keeps families in the loop when needed but respects residents' privacy at the same time.

    They've got protocols for vaccines like flu and COVID, and there are safety rules, including a one-to-one guard system if a resident needs closer supervision, and the dining setup goes from group meals to more private ones, depending on what suits each person, and pets can stop by for visits, though they can't stay. The place tries to be fair and open-it's got a Fair Housing & Equal Opportunity tag, and Medicaid's an option if you're low-income, so the financial side isn't a total barrier for everyone, which matters. You'll find short-term, post-acute care for people coming out of the hospital, with the transition back home in mind, and long-term nursing if someone's conditions call for around-the-clock help, and with the Healthcare Center at Buck Creek connection, there's more continuity if someone's needs change. Residents get routine help with medicine, dressing, and other basics, while the rehab focus is on getting folks as independent as possible, or at least comfortable, and if you only need respite care, they'll talk about shorter stays case by case.

    The place has its deficiencies, though, with 41 total marked in inspection reports and some about infection control, medication, and care plan details, which is something you have to weigh because no place is perfect, and the state checks in regularly to see how it's doing. The administration has struggled with care planning and using its resources right, nurse turnover is higher than average at 60.4%, and day-to-day nurse hours per resident are a bit under the state average, but the staff tries to keep a caring, supportive feel even so. Admission depends on current capacity and assessment, and you won't see office hours or a fax line listed, but you can call for information. Management comes from a for-profit partnership led by James Andrews since 2015, and staff mostly speak English, sometimes other languages. The campus welcomes tours, and the routine is pretty social, with activities and therapists who help people work toward recovery. Each person gets care based on what they need, with a focus on medical recovery, personal dignity, and keeping the lines of communication open.

    People often ask...

    Bonterra Transitional Care and Rehabilitation offers assisted living, memory care, and skilled nursing.

    The full address for this community is 2801 Felton Dr, East Point, GA 30344.

    No, Bonterra Transitional Care and Rehabilitation does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Bonterra Transitional Care and Rehabilitation. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bonterra Transitional Care and Rehabilitation directly. There is no cost for this service. We are compensated by the community you select.

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