Mirador estimate
    $3,995/month

    Arbor Terrace Burnt Hickory

    920 Burnt Hickory Rd NW, Marietta, GA 30064
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.75·(140)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.9
    • Staff

      4.8
    • Meals

      4.2
    • Amenities

      4.7
    • Value

      3.3

    Pros

    • Compassionate, resident-focused staff
    • Specialized memory-care programming and training
    • Engaging, varied activities calendar
    • Clean, well-maintained common areas and apartments
    • Attractive, hotel-like facility design
    • Personalized attention and proactive family communication
    • On-site clinical and wellness services
    • Dedicated front-desk and concierge staff
    • Regular housekeeping and maintenance services
    • Transportation and community outings
    • Pet-friendly community features
    • End-of-life support and individualized transitions
    • Routine wellness checks and medication oversight
    • Strong local demand and long wait list

    Cons

    • Inconsistent dining quality and meal-service reliability
    • Variable staff continuity and experience
    • Gaps in clinical-incident response and family notification
    • Inconsistent housekeeping and outdoor-maintenance routines
    • Management communication and follow-through inconsistencies
    • Infection-control detection and communication gaps
    • Understaffed meal-service periods affecting timeliness
    • Limited engagement for residents who remain apartment-bound
    • Pricing and affordability concerns

    Summary of reviews

    Arbor Terrace Burnt Hickory elicits substantially positive feedback for its frontline staff, memory-care capabilities, and the physical environment. Many families and residents praise the community’s compassionate caregivers, proactive communications, and a well-appointed, hotel-like atmosphere. The facility offers a broad schedule of activities, on-site clinical and wellness services (including nursing presence, podiatry, and salon services), and routine wellness checks that contribute to an overarching sense of safety and personalized attention. Memory care programming and staff training are consistently highlighted as strengths.

    Care quality is generally described as attentive and individualized; reviewers frequently note staff familiarity with residents, prompt updates to families, and supportive end-of-life care. At the same time, a subset of families described operational lapses that affected clinical outcomes: examples include hospital transfers tied to fluid-balance concerns and fall events where families felt more active involvement was required to prompt follow-up. These descriptions point to variability in clinical-incident response and family notification that prospective families should investigate further.

    Dining is a clear mixed signal. Numerous comments praise the food, chef, and mealtime experience, while a distinct set of accounts describe declining food quality, overly salty preparations, small portions, intermittent menu availability (e.g., dessert shortages), and slow service during busy periods. These patterns suggest inconsistency in culinary execution and meal-service staffing that may fluctuate by shift or season.

    Activities and social life are frequently commended: the community offers a wide variety of programs (exercise, music, outings, and memory-focused engagement), and many residents are described as active and socially connected. However, there are intermittent observations that some residents—particularly those who prefer to remain in their apartments or have higher care needs—receive less activity engagement, indicating uneven participation or outreach across the resident population.

    Facility upkeep and housekeeping receive mostly favorable comments about cleanliness and presentation, but there are recurring operational notes about specific maintenance attention: outdoor patio areas and courtyard upkeep, occasional stained carpeting, and inconsistent daily room-turning or furniture positioning. Management and communication are similarly mixed: many reviews praise welcoming and helpful front-desk and leadership staff, while others cite management turnover, resident-council outcomes that do not resolve concerns, and requests for corporate-level assistance.

    Infection-control and emergency communication history also shows variability. Some families emphasize careful COVID-era precautions and no outbreaks, whereas others recount delayed detection and communication during infection-control events. Overall, Arbor Terrace Burnt Hickory demonstrates solid strengths in staffing culture, memory-care programming, amenities, and atmosphere; however, recurrent themes around dining consistency, staffing continuity, clinical-incident response, housekeeping rhythms, and management follow-through are areas a prospective resident or family should discuss explicitly during a tour. Suggested questions include current staffing stability, clinical-incident protocols and family-notification procedures, dining staffing and menu plans, housekeeping/grounds schedules, and recent infection-control practices.

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    Location

    Arbor Terrace Burnt Hickory is located at 920 Burnt Hickory Rd NW, Marietta, GA, 30064.

    About Arbor Terrace Burnt Hickory

    Arbor Terrace Burnt Hickory sits in Marietta, GA, and provides several kinds of care all in one place, so residents can stay put even if their needs change as time goes on. The community, which opened in 2017, offers assisted living, independent living, memory care, and even some nursing home services, so people can get more help if needed without moving somewhere else. The building is modern, with seven different floor plans including studios, one-bedroom units, and shared two-bedroom suites for those in memory care. There's a dedicated Evergreen memory care neighborhood for seniors with Alzheimer's or dementia, and the Bridges program focuses on helping people in the early stages of memory loss, offering extra cognitive support.

    Staff members are available around the clock, offering care like help with bathing and dressing, diabetic support, incontinence care, medication management, and even occupational therapy. Friendly aides are on hand for those who want non-medical home care services while still living at home. Visiting physicians and hospice care are also coordinated when needed, which brings peace of mind for families. Meals are made by chefs, served in a restaurant-style dining room, and special private dining rooms are available for family gatherings. There's laundry, housekeeping, pharmacy services, and a salon right onsite as well.

    The community gives plenty of space for both socializing and quiet moments, with shady terraces, gardens, activity rooms, a movie theater, and a cozy fire pit lounge for relaxing outdoors. Amenities like Wi-Fi, a computer lab, a business center, and cable TV in the rooms make staying connected and entertained easy. Residents join in on holiday-themed parties, field trips, and in-house performances, plus activities like exercise classes, arts and crafts, and offsite outings help people stay active and engaged. The staff, including cheerful dining workers and a lively activities director, focus on making sure everyone feels welcome and involved. Pets are allowed, and the whole building is wheelchair accessible.

    Arbor Terrace Burnt Hickory houses up to 112 people, keeping a homey feel that residents and families have described as warm and friendly. People say the staff are joyful and helpful, and the community has earned praise for its meals, activities, and overall kindness. The property's recently built design is elegant yet relaxed, and it's part of The Arbor Company, a group with over 30 years of experience in senior care. The community keeps its state license current, showing it meets all rules and standards. Ratings at 4.5 out of 5 from dozens of reviews reflect good experiences people have had there. The open 24-hour service means help is always just a button push away, and there are medical alert systems throughout the property for extra safety. All-inclusive, age-in-place care options mean folks don't have to worry about moving again should their needs change. There's always something happening at Arbor Terrace Burnt Hickory, whether it's a garden stroll, a movie with friends, exercise in the wellness center, or a Facebook webinar to keep families in the loop.

    About The Arbor Company

    Arbor Terrace Burnt Hickory is managed by The Arbor Company.

    Founded in 1988, The Arbor Company has established itself as a leading senior living operator with over 35 years of experience in the industry. Headquartered in Atlanta, Georgia, the company has grown from its origins to become a respected provider of senior care services across the southeastern and mid-Atlantic regions of the United States. Under the leadership of President Judd Harper, who has guided the organization for over 25 years, The Arbor Company operates 48 senior living communities across 11 states, including Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

    People often ask...

    Arbor Terrace Burnt Hickory offers competitive pricing, with rates starting at a cost of $3,995 per month.

    Arbor Terrace Burnt Hickory offers assisted living and memory care.

    There are 33 photos of Arbor Terrace Burnt Hickory on Mirador.

    The full address for this community is 920 Burnt Hickory Rd NW, Marietta, GA 30064.

    No, Arbor Terrace Burnt Hickory does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Georgia, the Department of Community Health's Healthcare Facility Regulation division licenses personal care homes and assisted living communities and posts their health and complaint surveys.

    License numberALC000244
    StatusActive
    Facility typeAssisted Living Community
    Capacity112 residents
    LicenseeMs ANGELIA BRIGANCE
    EffectiveFebruary 3rd, 2022

    Inspection Reports

    20

    Reports

    6

    Citations

    15

    Complaints

    8

    Years

    30 Nov 2023Complaint
    Found no deficiencies. Investigated intake GA00240472 and no rule violations were cited.
    10 Oct 2023Complaint
    Found no deficiencies.
    21 Aug 2023Complaint
    Found no deficiencies.
    09 Aug 2023Complaint
    Investigated intake and found no deficiencies.
    10 Jul 2023Complaint
    Investigated intake GA00236386 and found no deficiencies.
    19 Jun 2023Complaint
    Found no deficiencies.
    18 Apr 2023Complaint
    Investigated a complaint and found no deficiencies.
    15 Mar 2023Complaint
    Investigated two intake allegations and found no violations.
    13 Dec 2022Complaint
    Found no deficiencies.
    05 Oct 2022Complaint
    Investigated an incident of possible abuse involving a resident; a staff member reportedly hit the resident's hand, with police involvement and staff suspension. The findings indicated care and management concerns for the resident.
    • —Abuse/Neglect of a resident
    21 Mar 2022Complaint
    Found no deficiencies cited after the investigation.
    21 Feb 2022Complaint
    Investigated intake and found no deficiencies.
    24 Jan 2022Complaint
    Investigated a mismatch between the care plan and physician orders; the written care plan did not include the physician's order for full ADL care, though such an order existed.
    • 111-8-63-.17(3)(d)Written Care Plan
    29 Oct 2021Inspection
    Found that a resident's olanzapine refill was not ordered in time, resulting in missed doses and potential disruption of treatment.
    • 111-8-63-.20(11)Timely Management of Medication Procurement
    29 Jul 2020Complaint
    Investigated a claim of physical abuse toward a resident; found evidence of abuse and staff were disciplined, with police involvement.
    • 111-8-63-.25(1)(i)Supporting Residents' Rights
    06 Apr 2020Inspection
    Found no deficiencies. The review focused on COVID-19 infection control practices.
    21 Nov 2019Inspection
    Found no deficiencies. Investigation of intake GA00200803 completed.
    08 Mar 2019Follow-Up
    Determined that no rule violations were cited following a follow-up to a complaint investigation.
    15 Oct 2018Complaint
    Identified failures in protective care and supervision, including unsecured exits and inoperative alarms, plus missing current photo for a resident at risk of eloping.
    • 111-8-63-.17(1)Services in the Community
    • 111-8-63-.18(2)Requirements for Memory Care Services
    27 Jun 2018Initial
    Found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Arbor Terrace Burnt Hickory. The information above has not been verified or approved by the owner or operator. For exact information, please contact Arbor Terrace Burnt Hickory directly. There is no cost for this service. We are compensated by the community you select.

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