Pricing ranges from
    $4,795 – 9,595/month

    Arbor Terrace Highland Park

    1000 Central Ave, Highland Park, IL 60035
    • Independent Living
    • Assisted Living
    • Memory Care

    Modern spotless community, compassionate care

    I moved my mom here and I'm very pleased - the building is modern, spotless and bright with well-designed rooms and lovely common areas. The staff (nurses, CNAs, dining and activities teams) are warm, attentive and genuinely caring - special thanks to Jeff and Morgan - and the food and varied activities keep residents engaged. The memory-care support felt compassionate and the transition was smooth; I'd recommend this community to families seeking respectful, comfortable senior care.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.71·(111)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.8
    • Meals

      4.5
    • Amenities

      4.9
    • Value

      3.0

    Pros

    • Warm, attentive caregiving staff
    • Knowledgeable nursing and therapy support
    • Bright, modern, hotel-like facilities
    • Well-designed apartments and bathrooms
    • Engaging, varied activities program
    • Robust memory-care programming
    • High-quality, chef-driven dining
    • Abundant natural light and spacious common areas
    • Well-maintained grounds and outdoor spaces
    • Comprehensive on-site amenities (theater, salon, bistro)
    • 24-hour call-button system
    • Smooth move-in and transition support
    • Accessible and responsive leadership
    • Concierge and responsive front-desk services
    • Consistently clean and well-maintained environment

    Cons

    • Understaffing and high caregiver turnover
    • Inconsistent organizational communication
    • Gaps in clinical-leadership continuity
    • Medication-administration process gaps
    • Inconsistent meal-service continuity
    • Price increases accompanied by reduced services
    • Staffing-related delays in care responsiveness

    Summary of reviews

    Arbor Terrace Highland Park receives consistent praise for its physical environment and the social program it offers. The community is frequently described as newly built, bright, and hotel-like, with thoughtfully designed apartments and bathrooms, ample natural light, and well-kept grounds and outdoor spaces. On-site amenities such as a bistro, movie theater, salon, and dedicated memory-care areas contribute to a resort-like, activity-rich setting that many families find appealing.

    Care quality and staff qualities are among the facility's strongest themes. Families and residents commonly describe staff as warm, attentive, and engaged; nurses and therapists are noted as knowledgeable; and memory-care programming draws positive comments for effective resident engagement. The availability of a 24-hour call-button system and visible nursing support add to perceptions of safety and clinical oversight. Many reviewers singled out the activities and engagement team for creative, frequent programming that includes trips, live music, holiday events, and a variety of daily options tailored to residents' interests.

    Dining and lifestyle offerings receive high marks. Reviews emphasize chef-driven menus, attractive dining spaces, and varied, well-presented meals; social dining and family meal options are highlighted as contributors to quality of life. The facility's range of communal spaces — from bright dining rooms to comfortable lounges and program areas — supports socialization and independent activity while offering assistance where needed.

    Despite these strengths, a set of operational concerns recurs in the feedback. Staffing levels and turnover — particularly among CNAs and in nursing leadership — are cited as ongoing issues that can affect continuity of care. Linked to staffing, reviewers raise concerns about organizational communication and coordination, occasional delays in responding to resident needs, and gaps in clinical-leadership continuity. There are also specific operational-process concerns: commenters describe changes in menu sourcing and meal-service continuity, as well as instances that suggest medication-administration responsibilities and procedures need clarification and stronger safeguards.

    Management is perceived variably: some families praise accessible, compassionate leadership and smooth transitions during move-in, while others express frustration with transparency around costs, staffing changes, and service-level adjustments. Those differences suggest that experience can depend on timing and on which teams are in place during a family's engagement with the community.

    Overall, Arbor Terrace Highland Park presents as a modern, amenity-rich community with strong programming, attractive living spaces, and many staff who deliver warm, person-centered care. Prospective families should weigh those strengths against recurrent operational issues: confirm current staffing levels and turnover rates, ask for details on medication administration protocols, inquire about recent menu and service changes, and request examples of how leadership addresses communication and care gaps. These targeted questions can help match the facility’s clear strengths to a prospective resident’s clinical and lifestyle needs.

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    Location

    Map showing location of Arbor Terrace Highland Park

    Arbor Terrace Highland Park is located at 1000 Central Ave, Highland Park, IL, 60035.

    About Arbor Terrace Highland Park

    Arbor Terrace Highland Park sits at 1000 Central Ave in Highland Park, Illinois, and stays open around the clock to help its residents, which makes it easy for families and residents to get support at any hour, though sometimes there are reports that staff can be impatient and residents may wait a while for help depending on how busy they get, but most people say the staff are caring, friendly, and try to be helpful, though once in a while the place is short-staffed. The community belongs to the Arbor Company and has several types of support, offering assisted living, memory care, independent living, and care for people who need a nursing home or wish to stay as part of a continuing care retirement community, so people can move through more than one type of care without leaving. The building has a living room, a library, a gym, a dining room, and a theater, and some of the amenities folks talk about the most are the homemade cookies, muffins, and fruit always on hand, which means residents can snack and feel at home at any time of day. The community lets residents bring close pets, welcomes those who need handicap accessibility, and has Wi-Fi and high-speed internet, which makes it easier for seniors to connect with family or keep up with hobbies. Gourmet meals get served in a well-furnished dining area, and meals pay close attention to nutrition and good quality food.

    Arbor Terrace works with senior residents who have Alzheimer's disease or other memory problems and has a special Bridges Program just for people at the early stages of memory loss, giving them help but also some freedom, and that's important for adults who like to keep their routines but might need reminders or a little extra supervision for safety. Memory care services run all day and night with staff caring for residents in a setting designed to be safe and calm, and the team works with people who need help with daily activities, like bathing, dressing, or managing medicines. The staff members are trained to support these seniors through programs aimed at wellness, healthy social activities, and events for everyone-there are always things going on, from group activities to time with family and visitors, which helps people stay connected and feel less alone.

    There's independent living for active seniors, assisted living for those who need more help but want to keep as much of their independence as possible, and home care services with trained aides for people who prefer to stay in their own house but need some companionship or non-medical care. Arbor Terrace has a continuing care community setup, so people can stay on the same campus even if their health changes and they need more care over time, which means less worry about having to move again. There's a strong focus on building relationships, honoring each resident's personality, and celebrating unique life stories so people don't feel like they're just a number.

    The place also keeps a close watch on how well it's working by measuring over 700 items of daily life in its Quality Enhancement program, and there are systems in place for staff to keep improving what's offered. The company says it wants to keep raising quality and encourages staff growth, which might help with being short-staffed sometimes. Arbor Terrace Highland Park promises a safe, caring place where folks can find support, enjoy daily life, and take part in as much as they want, whether that's quietly reading in the library or joining events and social gatherings. The website arborcompany.com/locations/illinois/highland-park has more details about the services, programs, and what daily life looks like in the community.

    About The Arbor Company

    Arbor Terrace Highland Park is managed by The Arbor Company.

    Founded in 1988, The Arbor Company has established itself as a leading senior living operator with over 35 years of experience in the industry. Headquartered in Atlanta, Georgia, the company has grown from its origins to become a respected provider of senior care services across the southeastern and mid-Atlantic regions of the United States. Under the leadership of President Judd Harper, who has guided the organization for over 25 years, The Arbor Company operates 48 senior living communities across 11 states, including Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

    People often ask...

    Arbor Terrace Highland Park offers competitive pricing, with rates starting at a cost of $4,795 per month.

    Arbor Terrace Highland Park offers independent living, assisted living, and memory care.

    There are 27 photos of Arbor Terrace Highland Park on Mirador.

    Yes, Arbor Terrace Highland Park allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1000 Central Ave, Highland Park, IL 60035.

    No, Arbor Terrace Highland Park does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Illinois, the Department of Public Health licenses assisted living and long-term care facilities, running annual licensure surveys and investigating complaints and reported incidents.

    License numbera1w3d000000Ins7AAC
    StatusActive
    Facility typeAssisted Living/shared Housing Establishment
    Capacity86 residents
    LicenseeCSH HIGHLAND PARK LESSEE, LLC
    EffectiveDecember 19th, 2024
    ExpiresDecember 19th, 2025
    View the official license record

    Inspection Reports

    4

    Reports

    2

    Type A Citations

    0

    Type B Citations

    2

    Complaints

    1

    Years

    18 Feb 2026Complaint
    Investigated incidents revealed safety and abuse concerns with residents, including alleged smothering and inadequate supervision, and failure to report to the health department.
    • 295.2000Residency Requirements
    • 295.4060Alzheimer's and Dementia Programs
    • 295.6000Resident Rights
    • 295.6010Abuse, Neglect, and Financial Exploitation Prevention and Reporting
    21 Oct 2025Self-Reported
    Investigated serious incidents and found failures in timely reporting, updating service plans after falls, and responding to call lights, resulting in cited deficiencies.
    • Type A295.2050Incident and Accident Reporting
    • e295.4010Service Plan
    • Type A295.6000Resident Rights
    04 Feb 2025Complaint
    Found no deficiencies. Concluded compliance with applicable regulations.
    09 Jan 2025Licensure
    Concluded that the establishment was in compliance with applicable licensing requirements.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Arbor Terrace Highland Park. The information above has not been verified or approved by the owner or operator. For exact information, please contact Arbor Terrace Highland Park directly. There is no cost for this service. We are compensated by the community you select.

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