Pricing ranges from
    $4,795 – 9,595/month

    Arbor Terrace Highland Park

    1000 Central Ave, Highland Park, IL 60035
    • Independent Living
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.72·(113)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.8
    • Meals

      4.5
    • Amenities

      4.9
    • Value

      3.0

    Pros

    • Compassionate, attentive caregiving staff
    • Knowledgeable nursing and therapy team
    • Engaging, creative activities program
    • High-quality chef-driven dining
    • Modern, well-maintained building design
    • Bright, light-filled apartments and common areas
    • Dedicated memory-care neighborhood
    • Responsive concierge and admissions support
    • Ample, well-landscaped outdoor space
    • Hotel-like, resort-style amenities
    • Seamless move-in and family communication
    • Accessible management and leadership presence

    Cons

    • Intermittent understaffing and caregiver turnover
    • Medication-administration process gaps
    • Management communication and transparency concerns
    • Price increases not clearly aligned with service levels
    • Operational and coordination issues typical of a new community
    • Meal-service continuity and flexibility concerns
    • Limited on-site medical-transportation options

    Summary of reviews

    Arbor Terrace Highland Park is presented across reviews as a modern, well-appointed assisted living and memory-care community with a strong emphasis on hospitality and programming. The physical plant is consistently described as bright, new, and thoughtfully designed: light-filled apartments, high ceilings in some common areas, a welcoming dining room and bistro, and attractive landscaped grounds. Families and residents frequently highlight the resort-like, hotel ambiance and the availability of amenities such as a movie theater, beauty shop, private-party spaces, and scheduled outings.

    Staff quality is the most commonly noted strength. Many reviewers describe caregivers, nurses, therapists, concierge personnel, and activity staff as warm, respectful, and highly engaged — remembering names, responding quickly to requests, and creating individualized experiences. The memory-care neighborhood and nursing support receive particular praise for attentiveness and specialized programming. At the same time, a recurring operational concern is intermittent understaffing and turnover among front-line caregivers and clinical leadership; this has been linked by some families to inconsistent caregiving continuity and communication gaps.

    Dining and activities are clear selling points. The dining program is frequently described as chef-driven with varied menus, well-presented meals, and options for family dining; signature dishes (for example, breakfast items) are mentioned positively. A minority of comments reference menu changes and concerns about cost-driven substitutions, which some families felt reduced menu quality or flexibility. The activities program is characterized as robust and creative — from daily group classes and outings to special events, musicians, and therapeutic programming for memory-care residents. Activity staff are repeatedly called energetic and personally engaged with residents.

    Operationally, the community shows strengths in admissions responsiveness and day-to-day concierge service, contributing to smooth move-ins and family peace of mind. However, a pattern of management and operational issues is visible: reviewers note periods of reduced transparency around pricing and services, occasional organizational and communication gaps (especially noted during early start-up phases), and process weaknesses related to medication administration and delegated tasks. These issues have prompted concerns about oversight, and some families cited turnover among directors of nursing and other leaders as a factor in variability of experience.

    Overall, Arbor Terrace Highland Park offers a high-quality physical environment, an extensive activities calendar, and many examples of compassionate, resident-centered caregiving. Prospective residents and families should weigh those strengths against operational considerations: confirm current staffing ratios and clinical leadership stability, review the facility's medication-administration policies, and clarify how pricing changes relate to service levels. For families prioritizing a newer, amenity-rich community with active programming and a strong hospitality orientation, this community appears to be a compelling option; for those requiring maximum consistency in clinical staffing and transparent long-term pricing, direct conversations with management about recent staffing and process improvements are recommended.

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    Location

    Arbor Terrace Highland Park is located at 1000 Central Ave, Highland Park, IL, 60035.

    About Arbor Terrace Highland Park

    Arbor Terrace Highland Park sits at 1000 Central Ave in Highland Park, Illinois, and stays open around the clock to help its residents, which makes it easy for families and residents to get support at any hour, though sometimes there are reports that staff can be impatient and residents may wait a while for help depending on how busy they get, but most people say the staff are caring, friendly, and try to be helpful, though once in a while the place is short-staffed. The community belongs to the Arbor Company and has several types of support, offering assisted living, memory care, independent living, and care for people who need a nursing home or wish to stay as part of a continuing care retirement community, so people can move through more than one type of care without leaving. The building has a living room, a library, a gym, a dining room, and a theater, and some of the amenities folks talk about the most are the homemade cookies, muffins, and fruit always on hand, which means residents can snack and feel at home at any time of day. The community lets residents bring close pets, welcomes those who need handicap accessibility, and has Wi-Fi and high-speed internet, which makes it easier for seniors to connect with family or keep up with hobbies. Gourmet meals get served in a well-furnished dining area, and meals pay close attention to nutrition and good quality food.

    Arbor Terrace works with senior residents who have Alzheimer's disease or other memory problems and has a special Bridges Program just for people at the early stages of memory loss, giving them help but also some freedom, and that's important for adults who like to keep their routines but might need reminders or a little extra supervision for safety. Memory care services run all day and night with staff caring for residents in a setting designed to be safe and calm, and the team works with people who need help with daily activities, like bathing, dressing, or managing medicines. The staff members are trained to support these seniors through programs aimed at wellness, healthy social activities, and events for everyone-there are always things going on, from group activities to time with family and visitors, which helps people stay connected and feel less alone.

    There's independent living for active seniors, assisted living for those who need more help but want to keep as much of their independence as possible, and home care services with trained aides for people who prefer to stay in their own house but need some companionship or non-medical care. Arbor Terrace has a continuing care community setup, so people can stay on the same campus even if their health changes and they need more care over time, which means less worry about having to move again. There's a strong focus on building relationships, honoring each resident's personality, and celebrating unique life stories so people don't feel like they're just a number.

    The place also keeps a close watch on how well it's working by measuring over 700 items of daily life in its Quality Enhancement program, and there are systems in place for staff to keep improving what's offered. The company says it wants to keep raising quality and encourages staff growth, which might help with being short-staffed sometimes. Arbor Terrace Highland Park promises a safe, caring place where folks can find support, enjoy daily life, and take part in as much as they want, whether that's quietly reading in the library or joining events and social gatherings. The website arborcompany.com/locations/illinois/highland-park has more details about the services, programs, and what daily life looks like in the community.

    About The Arbor Company

    Arbor Terrace Highland Park is managed by The Arbor Company.

    Founded in 1988, The Arbor Company has established itself as a leading senior living operator with over 35 years of experience in the industry. Headquartered in Atlanta, Georgia, the company has grown from its origins to become a respected provider of senior care services across the southeastern and mid-Atlantic regions of the United States. Under the leadership of President Judd Harper, who has guided the organization for over 25 years, The Arbor Company operates 48 senior living communities across 11 states, including Florida, Georgia, Illinois, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

    People often ask...

    Arbor Terrace Highland Park offers competitive pricing, with rates starting at a cost of $4,795 per month.

    Arbor Terrace Highland Park offers independent living, assisted living, and memory care.

    There are 36 photos of Arbor Terrace Highland Park on Mirador.

    Yes, Arbor Terrace Highland Park allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 1000 Central Ave, Highland Park, IL 60035.

    No, Arbor Terrace Highland Park does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Illinois, the Department of Public Health licenses assisted living and long-term care facilities, running annual licensure surveys and investigating complaints and reported incidents.

    License numbera1w3d000000Ins7AAC
    StatusInactive - Chow
    Facility typeAssisted Living/shared Housing Establishment
    Capacity86 residents
    LicenseeCSH HIGHLAND PARK LESSEE, LLC
    View the official license record

    Inspection Reports

    4

    Reports

    2

    Type A Citations

    0

    Type B Citations

    2

    Complaints

    1

    Years

    18 Feb 2026Complaint
    Investigated incidents revealed safety and abuse concerns with residents, including alleged smothering and inadequate supervision, and failure to report to the health department.
    • 295.2000Residency Requirements
    • 295.4060Alzheimer's and Dementia Programs
    • 295.6000Resident Rights
    • 295.6010Abuse, Neglect, and Financial Exploitation Prevention and Reporting
    21 Oct 2025Self-Reported
    Investigated serious incidents and found failures in timely reporting, updating service plans after falls, and responding to call lights, resulting in cited deficiencies.
    • Type A295.2050Incident and Accident Reporting
    • e295.4010Service Plan
    • Type A295.6000Resident Rights
    04 Feb 2025Complaint
    Found no deficiencies. Concluded compliance with applicable regulations.
    09 Jan 2025Licensure
    Concluded that the establishment was in compliance with applicable licensing requirements.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Arbor Terrace Highland Park. The information above has not been verified or approved by the owner or operator. For exact information, please contact Arbor Terrace Highland Park directly. There is no cost for this service. We are compensated by the community you select.

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